Reviews Analysed
20
We Collect & Analyse Reviews
Hoppa
Experiences & Reviews
Hoppa is an online transfer booking platform that lets travellers pre-book airport transfers and local shuttle, coach and taxi services. The platform typically offers online search and booking, multiple vehicle options and electronic confirmations. Travellers use Hoppa to lock in onward transport before arrival and to compare fares across transfer providers.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
18d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Mixed reliability: several users report on-time, reliable transfers; others report cancellations, incorrect pickup times and occasional safety or vehicle faults.
Share
Mixed
15%
💰
Value for money
Mostly positive: many reviewers note competitive pricing, discounts and good value; a minority dispute refunds or incur extra local costs.
Share
Strong
15%
⚡
User experience
Booking UX rated positively by many: website and online booking described as quick, clear and easy; some isolated app, payment or login issues reported.
Share
Strong
25%
🔧
Product quality
Limited data: one report mentions a mechanical fault and a substitute driver appearing fatigued; otherwise vehicle quality rarely discussed.
Share
Mixed
2%
📞
Communication
Mixed communication experiences: several reviewers praise timely updates and helpful agents; others report unhelpful staff, no response to complaints and refund disputes.
Share
Mixed
16%
⭐
Overall experience
Mixed overall impressions: many customers recommend Hoppa and reuse it, while a substantial minority experienced cancellations, poor support or travel disruption.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Driver fighting to stay awake.
"We had a driver who was fighting the urge to fall asleep whilst driving my wife and 2 small children to the airport, i must add, the drive..."
Mark Ball-Lutskov
Trustpilot
Sep 30, 2025
Featured for: Safety concern: driver nearly asleep
DO NOT USE!!!!!
"My transfer from my resort in Crete to Heraklion airport was cancelled without explanation. I wasn't even informed and only found out after I contacte..."
Paul Lowery
Trustpilot
Sep 30, 2025
Featured for: Cancelled transfer; no response; extra cost
The payment wasn’t going through on the…
"The payment wasn’t going through on the app repor..."
Lisa Wilkinson
Trustpilot
Sep 30, 2025
Featured for: Payment failure; unresponsive customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
P
Pam Thomas
trustpilot.com
Sep 30, 2025
Easy to book
Quick and easy to book...
P
Peter Franklin
trustpilot.com
Sep 30, 2025
Easy to book.
Easy, straightforward booking...
P
Paul McHugh
trustpilot.com
Sep 30, 2025
Very easy booking process
...
C
Claire
trustpilot.com
Sep 30, 2025
Booking taxi for holiday
Website was very easy & clear to use....
L
Lisa Wilkinson
trustpilot.com
Sep 30, 2025
The payment wasn’t going through on the…
The payment wasn’t going through on the app repor...
M
M Lawson
trustpilot.com
Sep 30, 2025
Good service
Booking was reasonably simple and quick. There was a little confusion as it was not clear when booking that...
M
Mark Ball-Lutskov
trustpilot.com
Sep 30, 2025
Driver fighting to stay awake.
We had a driver who was fighting the urge to fall asleep whilst driving my wife and 2 small children to the airport, i must add, the drive...
P
Paul Lowery
trustpilot.com
Sep 30, 2025
DO NOT USE!!!!!
My transfer from my resort in Crete to Heraklion airport was cancelled without explanation. I wasn't even informed and only found out after I contacte...
K
Kate Brearley
trustpilot.com
Sep 30, 2025
Good communication with the driver…
Good communication with the driver arrived on time bot...
J
Jacqueline Ahmet
trustpilot.com
Sep 30, 2025
Easy to book very reasonable priced and…
Easy to book very reasonable...
L
LEZZETİN TADI
trustpilot.com
Sep 30, 2025
They don’t even deserve one star
They don’t even deserve one star. The shuttle company we booked through the hopa they let us down on our last day on holiday they gave wrong time to...
�
Ángel Martínez
trustpilot.com
Sep 30, 2025
¡Fácil, Intuitivo y Totalmente Confiable! (5 Estrellas)Acabo de reservar mi traslado de viaje…
Acabo de reservar mi traslado de viaje con Hoppa y no puedo estar más satisfecho con lo fácil e intuitivo que fue el proceso. Encontré la opción perfe...
R
Robert Rishworth
trustpilot.com
Sep 30, 2025
Well sorted
Initial problem logging i...
L
Lilia
trustpilot.com
Sep 30, 2025
Amazing service
Good deals and very stra...
W
William Taylor
trustpilot.com
Sep 30, 2025
Used Hoppa many times
Used Hoppa many times, very rel...
S
Sharon Llewellyn
trustpilot.com
Sep 30, 2025
Easy online booking system
...
T
Timothy Scott
trustpilot.com
Sep 30, 2025
Absolutely terrible
Absolutely terrible ! Didn’t get a confirmation pick up time sent .So i Contacted Hoppa .I spoke a Girl who was quite unhelpful and i was cut off . I...
S
Sharon Parr
trustpilot.com
Sep 30, 2025
I was told 1140 for transfer back with…
I was told 1140 for transfer back with Lords travel for a 1.45 flight home. When queried the time they said collection was 615 as they had my flight h...
J
James McFadden
trustpilot.com
Sep 30, 2025
Misleading terms and conditions refund refused
I recently booked a one way trip from a canary island airport to my accommodation, it was a Friday pick up. Due to unforeseen circumstances I had to c...
L
Lindsay Hunt
trustpilot.com
Sep 30, 2025
Great service easy to book good price…
Great service easy to boo...
Conclusion
User feedback shows a clear pattern: many travellers find Hoppa’s website and booking process easy to use and competitively priced, but a notable minority report serious issues such as cancelled transfers, incorrect pickup times and poor customer support. Several reviews praise timely confirmations and reliable journeys, while others describe unresolved complaints, refund disputes and a small number of safety or vehicle faults. Consumers planning to use Hoppa should check and save booking confirmations, verify pickup times against flight details, and review refund and cancellation terms before travel. If a transfer is time-critical, consider documenting communications and having a contingency plan (local taxi or alternate transfer) in case of last‑minute changes.