Reviewers often describe Hoppa as easy to book online and priced competitively. Many travellers mention on-time drivers and clean coach trips. Complaints repeatedly point to cancellations, refused refunds and bookings that customers could not access. Communication is mixed: some customers got clear driver updates, while others never received booking confirmations.
Examples from available reviews (Sep 2025 – Mar 2026).
Website is easy to use, offers great prices and reliable transfers.
“the website is so easy to use with great prices.”
Coach was clean, driver punctual and helpful loading suitcases.
“On time. Pleasant driver who loaded suitcases on to coach.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
Reviewer cannot access app or website to cancel booking and get refund.
“I'm trying to cancel a booking and get a refund but cannot get into the Hoppa app”
Many reviews mention on-time drivers and dependable coach transfers. A clear set of negative comments describes cancelled trips, wrong pickup times and refund requests that were not resolved. A few isolated reviews raise safety concerns about a replacement driver, though these appear rarely compared with other service notes.
Reviews frequently point to competitive prices, discounts and good value for coach travel. A smaller number mention extra charges or refused refunds that made the service feel less worthwhile. Praise for price and reliability shows up more often than complaints about cost.
Most users say the website and booking steps are simple, clear and fast. Some customers ran into payment problems, device compatibility issues, or could not add bookings to the app. A small number report repeated failed booking attempts, which caused major disruption for those travellers.
Reviews often note clean coaches and helpful drivers who handle luggage and meet customers at pickup. Reliable scheduled coach services come up as a common positive point. Only a very small number mention driver fatigue or similar safety concerns.
Many travellers received timely WhatsApp messages or direct driver contact to confirm pickup plans. A recurring complaint is missing confirmation emails or booking details that could not be accessed, leaving customers unsure about timings. Some reviews praise online chat and agent clarifications, but this is not consistent.
High-rated reviews focus on easy booking, good prices and reliable trips. Low-rated reviews focus on cancellations, refused refunds, and trouble accessing bookings or the app. Overall, experiences split between smooth journeys and serious failures for the customers affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Overall very good and reviewer would recommend to others.
“Very good would definitely recommend to anyone”
Overall very good and reviewer would recommend to others.
“Very good would definitely recommend to anyone”
Booking was easy and drivers were usually friendly and helpful.
“So easy and not to complicated to use as being a senior citizen have used before drivers are usually friendly and helpful”
Booking was easy and drivers were usually friendly and helpful.
“So easy and not to complicated to use as being a senior citizen have used before drivers are usually friendly and helpful”
The service was very reliable.
“Very reliable”
The service was very reliable.
“Very reliable”
Website was generally good but destination address was hard to enter.
“Overall it was a good website to use.”
Website was generally good but destination address was hard to enter.
“Overall it was a good website to use.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
They refused to refund the customer despite extra payment.
“Don’t use, refused to give me a refund when paid extra.”
Details entry was easy but confirming and payment caused difficulty.
“It was easy to enter details but had a little difficulty when confirming and paying”
Details entry was easy but confirming and payment caused difficulty.
“It was easy to enter details but had a little difficulty when confirming and paying”
Booking was easy but reviewer didn't know how to change time.
“Easy to book just need to find out how I change a time ,”
Booking was easy but reviewer didn't know how to change time.
“Easy to book just need to find out how I change a time ,”
No email confirmation received and could not access account.
“No email confirmation and can't get on my account”
No email confirmation received and could not access account.
“No email confirmation and can't get on my account”
Website was easy to use with several transport choices.
“Easy to use website; several transport choices”
Website was easy to use with several transport choices.
“Easy to use website; several transport choices”
Booking applied discount but Hoppa did not send travel details email.
“but no email from HOPPA with travel details.”
Booking applied discount but Hoppa did not send travel details email.
“but no email from HOPPA with travel details.”
Reviewer found the service amazing and recommends it.
“Amazing service highly recommend”
Service was amazing and is highly recommended.
“Amazing service highly recommend”
Booking easy and contact with company and driver was excellent.
“booking is easy and contact with the company and driver regarding pick up was excellent.”
Booking was easy and contact about pick-up was excellent.
“booking is easy and contact with the company and driver regarding pick up was excellent.”
Drivers messaged times and locations, journeys went smoothly.
“Received WhatsApp messages from both drivers”
Drivers communicated by WhatsApp and adjusted pickup time due to traffic.
“Received WhatsApp messages from both drivers both journeys advising us of times and where to find them.”
Booking transport was very easy and they have used Hoppa many times.
“Booking transport very easy, we have used hoppa many times”
Booking transport was very easy; reviewer has used Hoppa many times.
“Booking transport very easy, we have used hoppa many times”
Always uses Hoppa for transfers; website is easy and prices good.
“Always use Hoppa for my airport transfers abroad.”
Website is easy to use, offers great prices and reliable transfers.
“the website is so easy to use with great prices.”
Service was really good from start to finish.
“Really good from start to finish”
Service was really good from start to finish.
“Really good from start to finish”
Driver was pleasant, coach clean and on time despite many pick-ups.
“Pleasant driver who loaded suitcases on to coach.”
Coach was clean, driver punctual and helpful loading suitcases.
“On time. Pleasant driver who loaded suitcases on to coach.”
Booking went fine but confirmation email with details was not received.
“Making the booking was fine but I still have not received my confirmation with my booking details”
Booking worked but the reviewer did not receive confirmation details.
“I still have not received my confirmation with my booking details”
Website easy to use and returning transport was booked without problem.
“Easy to use/navigate”
Website was easy to use and return transport booking had no problems.
“Easy to use/navigate Booked return transport from airport to hotel no problem”
Could not access app or website to cancel booking and get refund.
“cannot get into the Hoppa app or the website cannot locate my booking.”
Reviewer cannot access app or website to cancel booking and get refund.
“I'm trying to cancel a booking and get a refund but cannot get into the Hoppa app”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hoppa runs an online booking service for airport and intercity transfers. It offers shared shuttles, private cars and coach trips between airports, ports and hotels. Travellers can look up routes, pick a vehicle type and book through the website or mobile app. Hoppa partners with local ground operators to provide scheduled and on-demand transfers in multiple countries.