Many reviewers describe ongoing playback failures and unstable apps across devices. Numerous accounts mention billing mistakes and repeated charges even after cancellation. Some long-term users still watch daily and say the shows are highly entertaining.
Examples from available reviews (Nov 2021 – Feb 2026).
App constantly crashes and never loads.
“App ALWAYS crashing!”
Cancellation impossible and company ignores emails, accruing charges.
“Unscrupulous company Do Not Subscribe!”
Uses Hayu daily without glitches and tracking works well.
“i watch Hayu every morning before work”
Long-term subscriber enjoys content despite occasional downloading glitches.
“sometimes glitches downloading but overall happy.”
Many reports mention billing mistakes and charges people did not expect. Reviewers describe trying to cancel more than once and say support was hard to reach or unhelpful when they challenged fees.
Several subscribers say buffering, dropped streams and app crashes make the subscription feel less worthwhile. A smaller group of long-term users still considers the catalogue worth it despite technical and billing problems.
Most feedback focuses on app instability, including frequent crashes, freezing, endless loading and losing where playback left off. Reviewers also point to device-specific issues such as LG TV crashes and Chromecast limits.
Reviewers like the content selection and describe the shows as entertaining and relatable. Frequent technical problems, missing or reset episodes and slow downloads often block reliable access to that content.
Customers say support replies are slow, missing or do not help. Multiple reviewers report that complaints were ignored or they had to repeat themselves without getting a fix.
Reviews split between enjoying the catalogue and being frustrated by how the service runs. The most common experience is interrupted viewing from technical failures and billing problems that stay unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer claims Amazon provided bank details to Hayu without permission.
“AND THEY HAD FULL DETAILS IF MY BANK ACCOUNT.”
Cannot link Amazon subscription and support ignores ongoing issues.
“unable to link Amazon subscription to Hayu through their app”
Website and app constantly crash or run slowly over years.
“The website and app constantly crashes”
App repeatedly crashes on LG TV despite troubleshooting; won't renew.
“app crashing all the time on my LG TV”
App constantly crashes and never loads.
“App ALWAYS crashing!”
Customer service is non-existent and unhelpful.
“TERRIBLE customer service or lack thereof!”
Hayu missed paid episodes and ignored customer complaints repeatedly.
“Hayu ignored me for years.”
App buffers, resets to season one and fails to list other seasons.
“buffers indefinitely when starting a programme”
Downloads and streaming are slow and unreliable, prompting cancellation.
“downloading is very slow, and drops out, buffering.”
Cancellation impossible and company ignores emails, accruing charges.
“Unscrupulous company Do Not Subscribe!”
App is inconsistent, often crashing despite good content.
“The App crashes constantly, doesn't load”
Uses Hayu daily without glitches and tracking works well.
“i watch Hayu every morning before work”
Company continued charging after unsubscribe and refused refund.
“this company have been taking money from my account”
App is hard to navigate and technologically outdated despite great content.
“Worst app with amazing content!”
Constant lagging and dropouts require repeated reinstalling to fix.
“Constant lagging & dropping out.”
Persistent technical faults and extremely poor customer service forced cancellation.
“EXTREMELY BAD CUSTOMER SERVICE”
Promotional pricing glitch switched to higher price and support unhelpful.
“my page was suddenly working but with a new price of £28.99!!”
App shows constant error codes and blocks episode playback.
“Absolutely the worst app I’ve tried streaming from!!!!!!!!!”
Poor, disorganised customer service led to repeated explanations and distrust.
“Haven't encountered a worse Customer Service in a long time”
App often fails to start or freezes, ruining access to favourite shows.
“doesn’t come on or the picture freezes”
App repeatedly freezes and refuses to load despite troubleshooting.
“Keeps freezing and refusing to load.”
Enjoys Hayu but offended by insensitive show introduction.
“no cost of living crisis here”
Non-responsive customer service and recurring app, subtitle, and billing issues.
“Non responsive customer service,”
Streaming stalls and often fails to load despite monthly payments.
“Always stalling never comes on”
App freezes and reverts to earlier episodes, wasting subscription value.
“Keeps freezing, then takes you back to episodes way before.”
Long-term subscriber enjoys content despite occasional downloading glitches.
“sometimes glitches downloading but overall happy.”
Subscription cancellation is difficult and customer support unreachable.
“I’ve never had this much trouble trying to cancel a subscription before.”
Hayu agreed to waive charges yet reviewer distrusts them.
“Hayu Crooks”
Cancelled multiple times yet company continued charging and gave poor support.
“Cancelled my subscription 5 times month on month”
After cancelling, Hayu repeatedly attempted charges and then became unresponsive.
“they are absolutely unreachable.”
Reviewer was double-charged and couldn't contact support.
“Today they charged me 4.99£ but also on the 22nd of April 4.99£”
App consistently fails to work and rarely functions properly.
“Worst streaming app out there”
Chromecast limitations and constant errors make TV viewing impossible.
“you can only watch one screen at a time”
Multiple errors and unresolved faults; customer support stopped responding.
“Worst app.”
Frequent errors prevent access and customer support cannot be contacted.
“There always seems to be an error where I cannot use Hayu.”
App crashes frequently, showing 'oops' errors during peak times.
““Oops, something went wrong””
Persistent sign-in and device pairing problems plus useless customer service.
“If I could give zero stars for their customer service, I would!!”
Streaming service often prevents access to new episodes and needs refunds.
“So often can't get into new episodes.”
Buggy app that doesn't remember viewing progress, wasting users' time.
“it never remembers where you left off”
App repeatedly fails to load, proving a waste of time and money.
“it just has the loading icon on my screen for ages”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hayu is a subscription streaming service centred on reality TV and lifestyle programmes. It offers on-demand episodes through apps on smart TVs and mobile devices, as well as in web browsers. A monthly subscription includes search, subtitles and download options. Hayu licences shows from production companies and makes episodes available for on-demand viewing shortly after broadcast.