Reviews show that Hayu’s reality‑TV catalogue is appreciated by some viewers, but recent feedback is dominated by technical and billing complaints. Frequent issues cited include app crashes, playback and casting failures, repeated charges and problems cancelling subscriptions. Customer support is reported as responsive in a few cases but often unreachable or ineffective for billing disputes. Prospective subscribers should test the service on their devices during any trial, keep payment records and confirm cancellation steps in writing. If problems occur, save screenshots, timestamps and correspondence when contacting support for faster resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
The show is entertaining and relatable for busy working mothers.
“It is both entertaining and informative.”
Cancelled multiple times yet company continued charging and gave poor support.
“Cancelled my subscription 5 times month on month”
App repeatedly freezes and refuses to load despite troubleshooting.
“Keeps freezing and refusing to load.”
Subscription cancellation is difficult and customer support unreachable.
“I’ve never had this much trouble trying to cancel a subscription before.”
Many reviewers report unresponsive or unhelpful customer support, with repeated unresolved billing and cancellation problems.
Multiple reviewers report repeated or incorrect charges and say the service does not feel worth the monthly subscription cost.
Frequent reports of app instability: crashes, freezing, playback errors, problems resuming and issues casting to TV devices.
Some users praise the reality‑TV catalogue, but platform limitations, subtitle issues and playback faults reduce overall content reliability.
Reviewers commonly describe unanswered emails, no reachable phone support and a lack of follow‑up when reporting billing or access problems.
Most reviewers describe a negative overall experience driven by technical failures, billing problems and poor or absent support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer claims Amazon provided bank details to Hayu without permission.
“AND THEY HAD FULL DETAILS IF MY BANK ACCOUNT.”
Cannot link Amazon subscription and support ignores ongoing issues.
“unable to link Amazon subscription to Hayu through their app”
Website and app constantly crash or run slowly over years.
“The website and app constantly crashes”
App repeatedly crashes on LG TV despite troubleshooting; won't renew.
“app crashing all the time on my LG TV”
App constantly crashes and never loads.
“App ALWAYS crashing!”
Customer service is non-existent and unhelpful.
“TERRIBLE customer service or lack thereof!”
Hayu missed paid episodes and ignored customer complaints repeatedly.
“Hayu ignored me for years.”
App buffers, resets to season one and fails to list other seasons.
“buffers indefinitely when starting a programme”
Downloads and streaming are slow and unreliable, prompting cancellation.
“downloading is very slow, and drops out, buffering.”
Cancellation impossible and company ignores emails, accruing charges.
“Unscrupulous company Do Not Subscribe!”
App is inconsistent, often crashing despite good content.
“The App crashes constantly, doesn't load”
Uses Hayu daily without glitches and tracking works well.
“i watch Hayu every morning before work”
Company continued charging after unsubscribe and refused refund.
“this company have been taking money from my account”
App is hard to navigate and technologically outdated despite great content.
“Worst app with amazing content!”
Constant lagging and dropouts require repeated reinstalling to fix.
“Constant lagging & dropping out.”
Persistent technical faults and extremely poor customer service forced cancellation.
“EXTREMELY BAD CUSTOMER SERVICE”
Promotional pricing glitch switched to higher price and support unhelpful.
“my page was suddenly working but with a new price of £28.99!!”
App shows constant error codes and blocks episode playback.
“Absolutely the worst app I’ve tried streaming from!!!!!!!!!”
Poor, disorganised customer service led to repeated explanations and distrust.
“Haven't encountered a worse Customer Service in a long time”
App often fails to start or freezes, ruining access to favourite shows.
“doesn’t come on or the picture freezes”
App repeatedly freezes and refuses to load despite troubleshooting.
“Keeps freezing and refusing to load.”
Enjoys Hayu but offended by insensitive show introduction.
“no cost of living crisis here”
Non-responsive customer service and recurring app, subtitle, and billing issues.
“Non responsive customer service,”
Streaming stalls and often fails to load despite monthly payments.
“Always stalling never comes on”
App freezes and reverts to earlier episodes, wasting subscription value.
“Keeps freezing, then takes you back to episodes way before.”
Long-term subscriber enjoys content despite occasional downloading glitches.
“sometimes glitches downloading but overall happy.”
Subscription cancellation is difficult and customer support unreachable.
“I’ve never had this much trouble trying to cancel a subscription before.”
Hayu agreed to waive charges yet reviewer distrusts them.
“Hayu Crooks”
Cancelled multiple times yet company continued charging and gave poor support.
“Cancelled my subscription 5 times month on month”
After cancelling, Hayu repeatedly attempted charges and then became unresponsive.
“they are absolutely unreachable.”
Reviewer was double-charged and couldn't contact support.
“Today they charged me 4.99£ but also on the 22nd of April 4.99£”
App consistently fails to work and rarely functions properly.
“Worst streaming app out there”
Chromecast limitations and constant errors make TV viewing impossible.
“you can only watch one screen at a time”
Multiple errors and unresolved faults; customer support stopped responding.
“Worst app.”
Frequent errors prevent access and customer support cannot be contacted.
“There always seems to be an error where I cannot use Hayu.”
App crashes frequently, showing 'oops' errors during peak times.
““Oops, something went wrong””
Persistent sign-in and device pairing problems plus useless customer service.
“If I could give zero stars for their customer service, I would!!”
Streaming service often prevents access to new episodes and needs refunds.
“So often can't get into new episodes.”
Buggy app that doesn't remember viewing progress, wasting users' time.
“it never remembers where you left off”
App repeatedly fails to load, proving a waste of time and money.
“it just has the loading icon on my screen for ages”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hayu is a subscription streaming service focused on reality television and franchise series. It delivers on‑demand episodes via apps and connected TV platforms for a monthly fee. Consumers searching reviews typically check device compatibility, streaming reliability, billing and customer support experiences.