Reviews Analysed
21
We Collect & Analyse Reviews
hayu
Experiences & Reviews
Hayu is a subscription streaming service focused on reality television and franchise series. It delivers on‑demand episodes via apps and connected TV platforms for a monthly fee. Consumers searching reviews typically check device compatibility, streaming reliability, billing and customer support experiences.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
21d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviewers report unresponsive or unhelpful customer support, with repeated unresolved billing and cancellation problems.
Share
Weak
15%
💰
Value for money
Multiple reviewers report repeated or incorrect charges and say the service does not feel worth the monthly subscription cost.
Share
Weak
14%
⚡
User experience
Frequent reports of app instability: crashes, freezing, playback errors, problems resuming and issues casting to TV devices.
Share
Weak
18%
🔧
Product quality
Some users praise the reality‑TV catalogue, but platform limitations, subtitle issues and playback faults reduce overall content reliability.
Share
Weak
16%
📞
Communication
Reviewers commonly describe unanswered emails, no reachable phone support and a lack of follow‑up when reporting billing or access problems.
Share
Weak
13%
⭐
Overall experience
Most reviewers describe a negative overall experience driven by technical failures, billing problems and poor or absent support responses.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Shahs of Sunset
"After a long day at work, the best way to relax my mind is watching Shades Of Sunset. Being a full time nurse and a mum at the same time, it is overwhelming. Trying to balance everything by giving each the weight it deserves. When I watch this show, I see myself as one of the characters, how they struggle but finally have things sorted. It really encourages me and I always encourage other busy career women who also double as mothers to watch this. I also like how they respond to clients' queries. There was a day the connectivity had an issue as when I contacted customer care they were very helpful. This is a show I don't wanna miss. It is both entertaining and informative."
Madeline Jade
Collected.reviews
Nov 24, 2021
Featured for: positive content and responsive support
Absolutely disgusting company
"Absolutely disgusting company. Please never ever give them your money!!!! Customer service is dreadful and have no respect for the customers. Cancelle..."
Savanna poszavecz
Trustpilot
Sep 30, 2025
Featured for: repeated billing and cancelled subscription issues
Keeps freezing and refusing to load
"Keeps freezing and refusing to load. Contacted Hayu and was told to switch..."
Mrs T Jewitt
Trustpilot
Sep 30, 2025
Featured for: freezing app, unhelpful troubleshooting advice
I’ve never had this much trouble trying…
"I’ve never had this much trouble trying to cancel a subscription before. It shouldn’t be this hard — and frankly, it feels deliberately obstructive, a..."
Katie Gallagher
Trustpilot
Sep 30, 2025
Featured for: difficult cancellation, no phone support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs T Jewitt
trustpilot.com
Sep 30, 2025
Keeps freezing and refusing to load
Keeps freezing and refusing to load. Contacted Hayu and was told to switch...
h
hayley
trustpilot.com
Sep 30, 2025
Love Hayu
Love Hayu, However, was left with a distaste within the intro of Ladies of London as one woman quoted "no cost of living crisis here". Hayu! Really!!!...
T
T.R. Valdés Olmos
trustpilot.com
Sep 30, 2025
The Jen Shah of Streaming Services
Non responsive customer service, will take your money and not give a care in the world provide you with service they promise. The content is great but...
D
Diamond Skye
trustpilot.com
Sep 30, 2025
Always stalling never comes on I pay…
Always stalling never comes on I pay money...
K
Kelly Harrington
trustpilot.com
Sep 30, 2025
Keeps freezing
Keeps freezing, then takes you back to episodes way...
C
CET
trustpilot.com
Sep 30, 2025
UK subscription- I been subscribing for…
UK subscription- I been subscribing for 2 years, sometimes glitch...
K
Katie Gallagher
trustpilot.com
Sep 30, 2025
I’ve never had this much trouble trying…
I’ve never had this much trouble trying to cancel a subscription before. It shouldn’t be this hard — and frankly, it feels deliberately obstructive, a...
A
Ann Kenny
trustpilot.com
Sep 30, 2025
Hayu Crooks
Hayu have now agreed to waive charges which they were never en...
S
Savanna poszavecz
trustpilot.com
Sep 30, 2025
Absolutely disgusting company
Absolutely disgusting company. Please never ever give them your money!!!! Customer service is dreadful and have no respect for the customers. Cancelle...
G
Gast
trustpilot.com
Sep 30, 2025
Customer service unreachable
Canceled my Hayu subscription (well before its renewal) and shortly after, you can imagine my surprise when I received notifications of Hayu trying to...
A
Anna Kozlowska
trustpilot.com
Sep 30, 2025
Today they charged me 4.99£ but also on…
Today they charged me 4.99£ but also on the 22nd of April 4.99£ I've been trying to contact them no luck stay away from youtube heyu as they re st...
S
Sacha
trustpilot.com
Sep 30, 2025
Worst streaming app out there
Worst streaming app out there, I can’t...
k
kirstie eames
trustpilot.com
Sep 30, 2025
So here we are again with another load…
So here we are again with another load of complete b*******s from hayu. Not only do we have to put up with constant errors and playback issues, I've n...
M
Mlet
trustpilot.com
Sep 30, 2025
Worst app
Worst app. Every time I try to watch a video I get multiple, different errors. I’ve been in touch with customer service for a year. They ke...
M
Mrm
trustpilot.com
Sep 30, 2025
Constant errors
There always seems to be an error where I cannot use Hayu. There is no way of contacting Hayu customer service, as I...
J
Jessica
trustpilot.com
Sep 30, 2025
“Oops, something went wrong”
Really terrible app, keeps crashing- for a subscription service they should invest in decent functionality and capacity at...
k
katy wetton
trustpilot.com
Sep 30, 2025
zero stars!!
If I could give zero stars for their customer service, I would!! The service is so rubbish!! It constantly unpairs the device so you can’t watch the a...
c
cnjec
trustpilot.com
Sep 30, 2025
Awful
Really Hayu so many problems with your streaming service. You need to refund...
M
Mark C
trustpilot.com
Sep 30, 2025
Awful, buggy app
Yep, got to agree with every one start review. Horrendous app, bugs everywhere but mos...
N
Nicola Price
trustpilot.com
Sep 30, 2025
If I could give it zero stars I would!
If I could give it zero stars I would!! Why is it never working it just has the loadin...
Conclusion
Reviews show that Hayu’s reality‑TV catalogue is appreciated by some viewers, but recent feedback is dominated by technical and billing complaints. Frequent issues cited include app crashes, playback and casting failures, repeated charges and problems cancelling subscriptions. Customer support is reported as responsive in a few cases but often unreachable or ineffective for billing disputes. Prospective subscribers should test the service on their devices during any trial, keep payment records and confirm cancellation steps in writing. If problems occur, save screenshots, timestamps and correspondence when contacting support for faster resolution.