Many reviewers describe ongoing playback failures and unstable apps across devices. Numerous accounts mention billing mistakes and repeated charges even after cancellation. Some long-term users still watch daily and say the shows are highly entertaining.
Examples from available reviews (Nov 2021 – Feb 2026).
App constantly crashes and never loads.
“App ALWAYS crashing!”
Cancellation impossible and company ignores emails, accruing charges.
“Unscrupulous company Do Not Subscribe!”
Uses Hayu daily without glitches and tracking works well.
“i watch Hayu every morning before work”
Long-term subscriber enjoys content despite occasional downloading glitches.
“sometimes glitches downloading but overall happy.”
Many reports mention billing mistakes and charges people did not expect. Reviewers describe trying to cancel more than once and say support was hard to reach or unhelpful when they challenged fees.
Several subscribers say buffering, dropped streams and app crashes make the subscription feel less worthwhile. A smaller group of long-term users still considers the catalogue worth it despite technical and billing problems.
Most feedback focuses on app instability, including frequent crashes, freezing, endless loading and losing where playback left off. Reviewers also point to device-specific issues such as LG TV crashes and Chromecast limits.
Reviewers like the content selection and describe the shows as entertaining and relatable. Frequent technical problems, missing or reset episodes and slow downloads often block reliable access to that content.
Customers say support replies are slow, missing or do not help. Multiple reviewers report that complaints were ignored or they had to repeat themselves without getting a fix.
Reviews split between enjoying the catalogue and being frustrated by how the service runs. The most common experience is interrupted viewing from technical failures and billing problems that stay unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
After a long day at work, the best way to relax my mind is watching Shades Of Sunset. Being a full time nurse and a mum at the same time, it is overwhelming. Trying to balance everything by giving each the weight it deserves. When I watch this show, I see myself as one of the characters, how they struggle but finally have things sorted. It really encourages me and I always encourage other busy career women who also double as mothers to watch this. I also like how they respond to clients' queries. There was a day the connectivity had an issue as when I contacted customer care they were very helpful. This is a show I don't wanna miss. It is both entertaining and informative.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hayu is a subscription streaming service centred on reality TV and lifestyle programmes. It offers on-demand episodes through apps on smart TVs and mobile devices, as well as in web browsers. A monthly subscription includes search, subtitles and download options. Hayu licences shows from production companies and makes episodes available for on-demand viewing shortly after broadcast.