Reviews show that Hayu’s reality‑TV catalogue is appreciated by some viewers, but recent feedback is dominated by technical and billing complaints. Frequent issues cited include app crashes, playback and casting failures, repeated charges and problems cancelling subscriptions. Customer support is reported as responsive in a few cases but often unreachable or ineffective for billing disputes. Prospective subscribers should test the service on their devices during any trial, keep payment records and confirm cancellation steps in writing. If problems occur, save screenshots, timestamps and correspondence when contacting support for faster resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
The show is entertaining and relatable for busy working mothers.
“It is both entertaining and informative.”
Cancelled multiple times yet company continued charging and gave poor support.
“Cancelled my subscription 5 times month on month”
App repeatedly freezes and refuses to load despite troubleshooting.
“Keeps freezing and refusing to load.”
Subscription cancellation is difficult and customer support unreachable.
“I’ve never had this much trouble trying to cancel a subscription before.”
Many reviewers report unresponsive or unhelpful customer support, with repeated unresolved billing and cancellation problems.
Multiple reviewers report repeated or incorrect charges and say the service does not feel worth the monthly subscription cost.
Frequent reports of app instability: crashes, freezing, playback errors, problems resuming and issues casting to TV devices.
Some users praise the reality‑TV catalogue, but platform limitations, subtitle issues and playback faults reduce overall content reliability.
Reviewers commonly describe unanswered emails, no reachable phone support and a lack of follow‑up when reporting billing or access problems.
Most reviewers describe a negative overall experience driven by technical failures, billing problems and poor or absent support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
After a long day at work, the best way to relax my mind is watching Shades Of Sunset. Being a full time nurse and a mum at the same time, it is overwhelming. Trying to balance everything by giving each the weight it deserves. When I watch this show, I see myself as one of the characters, how they struggle but finally have things sorted. It really encourages me and I always encourage other busy career women who also double as mothers to watch this. I also like how they respond to clients' queries. There was a day the connectivity had an issue as when I contacted customer care they were very helpful. This is a show I don't wanna miss. It is both entertaining and informative.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hayu is a subscription streaming service focused on reality television and franchise series. It delivers on‑demand episodes via apps and connected TV platforms for a monthly fee. Consumers searching reviews typically check device compatibility, streaming reliability, billing and customer support experiences.