Customers most often describe getting compensation, including wins after other firms failed or after long disputes. Reviewers also like the simple online claims portal and regular updates from the support team. A minority raise concerns about unclear fees and repetitive or unwanted emails. A few challenge the stated reason for flight cancellations in specific cases.
Examples from available reviews (Aug 2022 – Mar 2026).
After four years they didn't give up and I received compensation.
“Flightright didn’t give up and I have received my compensation! Thank you for fighting for my rights!!”
They obtained compensation quickly without any effort from me.
“Got a compensation pay out in record time, without any work from myself.”
They promoted a different price and offered much less compensation.
“No because they promos a different price and they give online 571.68€ from 1200€”
They repeatedly requested information despite proof, causing ongoing annoyance.
“They keep sending the same emails over and over again.”
Many reviewers report successful outcomes and say Flightright secured payments after airlines or other companies refused. Several mention persistence through long disputes and follow-through on complex cases. Reviews repeatedly note professionalism and quick resolution.
Multiple reviews describe the commission as fair and say the service was worth the fee once compensation arrived. Some customers mention unexpected charges or payouts that came in lower than online estimates. Complaints about being asked to pay without receiving compensation appear, but not often.
Reviewers consistently praise the online portal for being easy to use and making submissions straightforward. Many describe fast processing and a short time from filing a claim to receiving payment. Numerous customers also call the site clear and easy to navigate.
Customers often point to effective legal handling and escalation that led to payment. A small number dispute the facts behind an outcome, such as a cancellation being blamed on a strike. Compared with the volume of positive service feedback, quality concerns are limited.
Many comments highlight clear, frequent updates and quick replies from support staff. A minority report repeated identical emails or, at times, long gaps in contact that they found annoying. Overall, responsive communication stands out, with a few isolated negative experiences.
Most reviewers say they were happy with the outcome, the platform’s ease of use, and staff responsiveness. Negative feedback focuses on fee clarity and unwanted repeat messages, not on claim handling itself. Overall, the feedback points to strong day-to-day performance with a small set of recurring admin complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They provided excellent service.
“Excellent service”
After four years they didn't give up and I received compensation.
“Flightright didn’t give up and I have received my compensation! Thank you for fighting for my rights!!”
After months of trying, Flightright helped recover most compensation.
“I got most of my compensation back.”
They were fast and efficient with clear communication and a refund.
“Fast, efficient and clear communication.”
They said the cancellation was due to a strike, which is disputed.
“finally say the flight was cancelled due to a strike.”
The service is easy to use and clients are kept informed.
“The client is kept informed about the case.”
They provided amazing service and fought for my rights.
“Amazing service! They are fighting for your rights!”
They were great from start to finish with clear information.
“Flightright where great from start to finish..everything was clear and full of information..has no issues with them at all!!”
They provided excellent communication and frequent updates.
“Excellent communication and frequent updates”
The website was easy to use and efficient, though the service was not cheap.
“Easy to use website and very efficient in getting the refund, but it’s not cheap.”
I had a second successful claim and trust their service.
“Second time I have been successful w flight right. I can always trust their service.”
Their portal was easy; they secured compensation quickly and reliably.
“I was a little dubious but within 2 days of submitting my details, the money was in my account!”
The online portal was user-friendly and they resolved my claim in three weeks.
“The online portal was very user-friendly, and I felt well-informed with regular updates throughout the legal process.”
They won compensation after two other companies had failed.
“They took our case and won us compensation from an airline after two other companies had failed. Amazing results”
They provided awesome service.
“Awesome service”
They responded quickly and were always available when needed.
“Great response whenever I needed. Always someone available fast.”
They provided excellent service.
“Excellent service!”
They repeatedly requested information despite proof, causing ongoing annoyance.
“They keep sending the same emails over and over again.”
They handled a long delay claim quickly and fuss-free.
“Flightright provided us with fantastic service. We had over 6 hours of delay on the Paris to London flight, and I requested compensation through Flightright. They handled it fast and fuss-free. Thank you very much!”
After three rejections by BA, Flightright obtained my compensation.
“I was rejected 3 times by BA for compensation that even the Pilot of the plane said we are entitled to. Flightright got me my compensation. I only wish I had kept the receipts for the extra food and drink I had been forced to buy.”
The claims procedure was smooth and hassle-free.
“It was a smooth and non hassle procedure.”
They provided great and clear communication.
“Great and clear communication.”
They solved the problem quickly and professionally.
“Very satisfied with them solve my problem fast and with professionalism”
They kept me informed and I received an unexpected settlement.
“Kept me informed throughout process.”
The process was easy and I received compensation within three weeks.
“I got my compensation within 3 weeks.”
After a delay, I was refunded for my cancelled flight.
“I have been refunded for my cancelled flight due to the work of Flightright.”
The service was brilliant from start to finish.
“Brilliant start to finish 👏”
They promoted a different price and offered much less compensation.
“No because they promos a different price and they give online 571.68€ from 1200€”
The online process was painless and resulted in successful payment.
“wow there is a mail saying my claim was successful and payment within the week.”
Flightright persisted where others gave up and won the case.
“While other companies gave up on my case, Flightright kept pushing and won it successfully!”
They obtained compensation quickly without any effort from me.
“Got a compensation pay out in record time, without any work from myself.”
Flightright secured compensation after four years of dispute with the airline.
“After 4 years of fighting with British Airways Flightright got compensation!!!”
Overall excellent service with great communication.
“All round excellent with great communication”
They kept me updated; claim failed but they covered all costs.
“Flightright kept me updated throughout the process albeit sometimes I could go months without hearing from them.”
They demanded payment without securing compensation and closed the case.
“They asked me to pay 178.50 EUR, even though I never received any compensation from the airline.”
After two years, they finally paid 250 quid and earned their commission.
“2 days later 250 quid paid , never even thought I’d get money ,can’t thank you enough they earned their 45-50 percent commission very well .no fault”
After a delay, I received the claimed money and Flightright did well.
“It took a while but eventually got the claimed money back to me and flightright did a really good job”
Excellent service; one of the best.
“excellent,one of the best! A*”
They worked quickly and did not charge a large commission.
“Very detailed fast working worth it at the end and didn’t take a big commission”
Flightright recovered compensation and also reclaimed my lost ticket costs.
“Not only did i got back my compensation money because of my flight cancellation (appx 400 euros in EU)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flightright is a claims management company that helps air passengers seek compensation for flight delays, cancellations, and denied boarding. The firm submits claims to airlines and, when needed, takes legal action in consumer jurisdictions. Customers use an online portal to enter flight details and follow case progress. Flightright usually works on a contingency basis and charges the agreed commission only after it recovers compensation. Its services cite consumer protection rules, including EU Regulation EC261, when relevant.