Reviews Analysed
21
We Collect & Analyse Reviews
Flightright
Experiences & Reviews
Flightright is an online claims firm that helps air passengers pursue compensation for delayed, cancelled or denied flights. It operates via a web-based claims intake and typically advances or manages the legal process on a contingency or success-fee basis. Consumers researching Flightright commonly look for information on success rates, fees, timelines and customer communication.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviewers commonly describe Flightright as professional and hassle-free, with staff handling claims end-to-end and resolving cases for many customers.
Share
Strong
24%
💰
Value for money
Customers frequently note contingency fees or commissions; many accept the cost as fair, but a minority report unexpected charges or disputes.
Share
Mixed
8%
⚡
User experience
Many reviewers praise the online, automated claim process and clear progress tracking; several mention long waits or occasional confusion in timelines.
Share
Mixed
13%
🔧
Product quality
A substantial number report successful recoveries, refunds or additional recoveries (lost tickets); a smaller group report unsuccessful claims.
Share
Strong
19%
📞
Communication
Several reviewers highlight clear, timely updates and helpful emails; a few note slow replies or problematic communication in adverse cases.
Share
Strong
9%
⭐
Overall experience
Most reviewers give a positive overall verdict, recommending Flightright after successful outcomes; a minority report negative experiences or billing problems.
Share
Strong
27%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
A Hassle-Free Solution: My Experience Claiming Compensation Through Flightright
"I recently used Flightright to claim compensation for a flight delay I experienced, and I must say that the experience was completely hassle-free. Their claim process is straightforward and their team of experts took care of everything on my behalf. What impressed me the most was their high success rate in court – an impressive 99%! They were also able to enforce over €430,000,000 worth of compensation over the past six years! These facts gave me confidence that they would be successful with my case as well. Their website made it easy to submit all necessary information regarding my delayed flight, and within just a few days they informed me that my claim had been successful. Then, not long after they processed the payment of compensation into my account! I highly recommend Flightright to anyone who has experienced a delayed or cancelled flight - claiming your passenger rights should never be this simple yet effective. Thank you Flightright for taking away all headaches about going through such procedures."
Abshire
Collected.reviews
Aug 06, 2022
Featured for: detailed, hassle-free, successful claim
Quick and easy
"I didn’t think klm was going to pay me anything, their claim process was hard to navigate so when an email droppen in my email from flightrifht I just..."
Anja Brooks
Trustpilot
Sep 30, 2025
Featured for: quick, easy, mentions fee
Lengthy process but a reliable company
"So I can’t fault Flightright through the claims process, although ultimately my claim was unsuccessful. It took 3 years to get a final decision, and F..."
Customer
Trustpilot
Sep 30, 2025
Featured for: lengthy but transparent process
Asked me to pay without compensation, then closed my case
"I had a terrible experience with FlightRight. They asked me to pay 178.50 EUR, even though I never received any compensation from the airline. They ev..."
Jack
Trustpilot
Sep 30, 2025
Featured for: charged incorrectly then closed case
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jyoshna Reddy
trustpilot.com
Sep 30, 2025
It was a smooth and non hassle…
It was a smooth and...
M
Mr Paul Bailey
trustpilot.com
Sep 30, 2025
Great and clear communication.
Great and clear...
M
Monica
trustpilot.com
Sep 30, 2025
Very satisfied with them solve my…
Very satisfied with them solve my p...
G
Gary Williams
trustpilot.com
Sep 30, 2025
Kept me informed throughout process.
Kept me informed throughout process. I didn't have to do anything o...
A
Anja Brooks
trustpilot.com
Sep 30, 2025
Quick and easy
I didn’t think klm was going to pay me anything, their claim process was hard to navigate so when an email droppen in my email from flightrifht I just...
P
Paul Agne
trustpilot.com
Sep 30, 2025
Refunded
It took a while. But finally, I have been refunded for my...
D
Daniel Bonfield
trustpilot.com
Sep 30, 2025
Brilliant start to finish 👏
...
G
Gerta Ali
trustpilot.com
Sep 30, 2025
No because they promos a different…price
No because they promos a different price...
R
Russell Fogg
trustpilot.com
Sep 30, 2025
My experience was so painless and easy…
My experience was so painless and easy - very unlike the impact on me from my flight delay due to the airline. While standing waiting I heard about Fl...
C
Cami
trustpilot.com
Sep 30, 2025
While other companies gave up on my…
While other companies gave up on my case, Fli...
C
Chris
trustpilot.com
Sep 30, 2025
Excellent from start to finish
Excellent from start to finish. Got a compensation pay out i...
M
Margaret Black
trustpilot.com
Sep 30, 2025
After 4 years of fighting with British…
After 4 years of fighting with British...
R
Richard Thomas
trustpilot.com
Sep 30, 2025
All round excellent with great…
All round excellent wi...
C
Customer
trustpilot.com
Sep 30, 2025
Lengthy process but a reliable company
So I can’t fault Flightright through the claims process, although ultimately my claim was unsuccessful. It took 3 years to get a final decision, and F...
J
Jack
trustpilot.com
Sep 30, 2025
Asked me to pay without compensation, then closed my case
I had a terrible experience with FlightRight. They asked me to pay 178.50 EUR, even though I never received any compensation from the airline. They ev...
C
Conor Waring
trustpilot.com
Sep 30, 2025
Thought was scam
Was unreal for 2 years I’ve thought this was a scam , giving bits and bobs info about my flight , 2 years down line asked for bank stuff and found out...
F
Florian cailler
trustpilot.com
Sep 30, 2025
Happy…
It took a while but eventually got the claimed mon...
t
toni
trustpilot.com
Sep 30, 2025
excellent one of the best!
...
A
Angie
trustpilot.com
Sep 30, 2025
Outstanding
Very detailed fast working worth it at...
S
Spyros Papas
trustpilot.com
Sep 30, 2025
Good job Flightright 💪
Not only did i got back my compensation money because of my flight cancellation (appx 400 euros in EU), Flightright managed to get the money for my lo...
Conclusion
Reviews show Flightright commonly delivers successful compensation outcomes and a largely hands-off, online claim process. Many customers praise clear updates and professional handling, and several report recoveries including refunds and extra recoveries such as lost tickets. However, reviewers also flag long timelines for some cases and occasional disputes over fees or billing. If you consider using Flightright, review the fee structure and expected timeline, keep copies of correspondence and monitor updates so you know what to expect.