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We Collect & Analyse Reviews

Flightright
Experiences & Reviews

Flightright is an online claims firm that helps air passengers pursue compensation for delayed, cancelled or denied flights. It operates via a web-based claims intake and typically advances or manages the legal process on a contingency or success-fee basis. Consumers researching Flightright commonly look for information on success rates, fees, timelines and customer communication.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 17d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Reviewers commonly describe Flightright as professional and hassle-free, with staff handling claims end-to-end and resolving cases for many customers.

Share
24%
Strong
💰

Value for money

Customers frequently note contingency fees or commissions; many accept the cost as fair, but a minority report unexpected charges or disputes.

Share
8%
Mixed

User experience

Many reviewers praise the online, automated claim process and clear progress tracking; several mention long waits or occasional confusion in timelines.

Share
13%
Mixed
🔧

Product quality

A substantial number report successful recoveries, refunds or additional recoveries (lost tickets); a smaller group report unsuccessful claims.

Share
19%
Strong
📞

Communication

Several reviewers highlight clear, timely updates and helpful emails; a few note slow replies or problematic communication in adverse cases.

Share
9%
Strong

Overall experience

Most reviewers give a positive overall verdict, recommending Flightright after successful outcomes; a minority report negative experiences or billing problems.

Share
27%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jyoshna Reddy
trustpilot.com Sep 30, 2025

It was a smooth and non hassle…

It was a smooth and...

M
Mr Paul Bailey
trustpilot.com Sep 30, 2025

Great and clear communication.

Great and clear...

M
Monica
trustpilot.com Sep 30, 2025

Very satisfied with them solve my…

Very satisfied with them solve my p...

G
Gary Williams
trustpilot.com Sep 30, 2025

Kept me informed throughout process.

Kept me informed throughout process. I didn't have to do anything o...

A
Anja Brooks
trustpilot.com Sep 30, 2025

Quick and easy

I didn’t think klm was going to pay me anything, their claim process was hard to navigate so when an email droppen in my email from flightrifht I just...

P
Paul Agne
trustpilot.com Sep 30, 2025

Refunded

It took a while. But finally, I have been refunded for my...

D
Daniel Bonfield
trustpilot.com Sep 30, 2025

Brilliant start to finish 👏

...

G
Gerta Ali
trustpilot.com Sep 30, 2025

No because they promos a different…price

No because they promos a different price...

R
Russell Fogg
trustpilot.com Sep 30, 2025

My experience was so painless and easy…

My experience was so painless and easy - very unlike the impact on me from my flight delay due to the airline. While standing waiting I heard about Fl...

C
Cami
trustpilot.com Sep 30, 2025

While other companies gave up on my…

While other companies gave up on my case, Fli...

C
Chris
trustpilot.com Sep 30, 2025

Excellent from start to finish

Excellent from start to finish. Got a compensation pay out i...

M
Margaret Black
trustpilot.com Sep 30, 2025

After 4 years of fighting with British…

After 4 years of fighting with British...

R
Richard Thomas
trustpilot.com Sep 30, 2025

All round excellent with great…

All round excellent wi...

C
Customer
trustpilot.com Sep 30, 2025

Lengthy process but a reliable company

So I can’t fault Flightright through the claims process, although ultimately my claim was unsuccessful. It took 3 years to get a final decision, and F...

J
Jack
trustpilot.com Sep 30, 2025

Asked me to pay without compensation, then closed my case

I had a terrible experience with FlightRight. They asked me to pay 178.50 EUR, even though I never received any compensation from the airline. They ev...

C
Conor Waring
trustpilot.com Sep 30, 2025

Thought was scam

Was unreal for 2 years I’ve thought this was a scam , giving bits and bobs info about my flight , 2 years down line asked for bank stuff and found out...

F
Florian cailler
trustpilot.com Sep 30, 2025

Happy…

It took a while but eventually got the claimed mon...

t
toni
trustpilot.com Sep 30, 2025

excellent one of the best!

...

A
Angie
trustpilot.com Sep 30, 2025

Outstanding

Very detailed fast working worth it at...

S
Spyros Papas
trustpilot.com Sep 30, 2025

Good job Flightright 💪

Not only did i got back my compensation money because of my flight cancellation (appx 400 euros in EU), Flightright managed to get the money for my lo...

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Conclusion

Reviews show Flightright commonly delivers successful compensation outcomes and a largely hands-off, online claim process. Many customers praise clear updates and professional handling, and several report recoveries including refunds and extra recoveries such as lost tickets. However, reviewers also flag long timelines for some cases and occasional disputes over fees or billing. If you consider using Flightright, review the fee structure and expected timeline, keep copies of correspondence and monitor updates so you know what to expect.