Many reviewers say they received compensation and found the online claim process straightforward. Many customers praise fast replies and staff who kept them updated. A repeated concern is high or poorly explained fees that cut the final payout. A smaller number of reviews allege no response and suspicious billing practices.
Examples from available reviews (Jun 2020 – Feb 2026).
Reviewer experienced an amazing and quick service.
“amazing quick service”
Reviewer said they were not informed of a 35% fee and poor exchange rates.
“at no point did they point out they would take a whopping 35% fee”
Reviewer claimed Trading Standards found systematic customer fraud by the company.
“systematically defrauded its customers through a range of misleading and dishonest techniques”
Claim was long but resulted in a payout despite steep fees.
“Awarded 1600 euros, received 896 euros.”
Positive service feedback appears often. Reviewers describe staff as helpful, professional, and effective in securing compensation. A minority mention slow progress, though they still report eventual success.
Reviews often point to high commission rates and unclear fee disclosure. Several reviewers say fees or unexpected invoices noticeably reduced their final payout. A smaller number objected to being billed for work they said was not done.
Many users call the online claim submission quick and easy. Several reviews note the overall claim can take a long time. A few say it felt slow despite an acceptable outcome.
Receiving compensation is a frequent positive theme. Some reviewers specifically confirm getting cheques or bank transfers after the claim. A subset say fees or exchange rates significantly reduced the final amount.
Many reviews praise regular updates and fast email responses. Others describe no replies, unresolved signature or refund problems, and long silence when asking about payments. A small number go further, alleging intentional non-communication or predatory billing.
Many customers describe a smooth end-to-end experience and successful recoveries. At the same time, other reviews highlight poor communication and unclear fees. A limited group allege serious misconduct, appearing alongside otherwise routine success stories.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer had a dreadful experience and warned others to avoid them.
“Dreadful experience. Avoid at all costs.”
I knew I was in for an interesting night when the airline representative told me to have a seat, and not on one of their seats but on the floor. I sat there for about an hour before I was asked what my name was and given an apology for being late. It seemed the plane had been delayed twice and the employees hadn't really let anyone know what was going on. When I reported the incident to Flight-Delayed.co.uk it was worse because no action hasn’t been taken. I lodged my complaint with them about a refund I wanted and they took ages to respond. The first attendant was not interested in my case and hung up. Since then I haven't got a response from them. I don't like how the company operates.
Reviewer claimed the company was fined £250,000 for fraud.
“Karma has hit them back with £250,000 fine fraudulent company”
Reviewer reported contacting the company and not receiving replies about received monies.
“I have sent many emails, wrote a letter to yous tried phoning”
Reviewer claimed Trading Standards found systematic customer fraud by the company.
“systematically defrauded its customers through a range of misleading and dishonest techniques”
Company sorted the reviewer's easyJet claim with minimal effort required.
“They sorted out my claim with easyJet without me having to do much at all.”
Process was easy and reviewer was kept informed throughout.
“Kept me informed all the way.”
Reviewer was happy with the claim outcome and good work.
“Good work , happy with claim out come”
Reviewer was very pleased company helped after other options were exhausted.
“Very pleased someone helped us when we had exhausted all other means and had given up”
Claim was easy and cheque was received by post.
“Easy claim and cheque in the post thankyou so much”
Great service but lacked disclosure of fees and provided few updates.
“was never told the % they would take”
Customer thanked the company for helping them.
“Thanks very much for helping us”
Reviewer complained company took half their awarded money unfairly.
“You took half the money that was awarded to me.”
It took a while but the company secured their refund.
“Took a while but we wouldn't have had any refund without your help”
Helpful team but lockdown delayed payment and fee breakdown missing.
“Would have liked a breakdown with payment amount from travel company”
Reviewer praised the company's service as advertised.
“Great service as advertised.”
Reviewer called the company great and trusted.
“Great company and trusted”
Initial email confusion but they were pleased with the settlement.
“very easy and pleased with the settlement.”
Reviewer abandoned claim but company kept fighting and sent their cheque.
“kept fighting my case and send me my cheque by post.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flight-Delayed handles passenger claims for delayed, cancelled, and denied-boarding flights. The company runs online claim submission, document uploads, case tracking, and settlement processing. It seeks compensation under the relevant passenger-rights rules for affected flights. Flight-Delayed offers email support and publishes outcomes and payment details for completed claims.