Many reviewers say they received compensation and found the online claim process straightforward. Many customers praise fast replies and staff who kept them updated. A repeated concern is high or poorly explained fees that cut the final payout. A smaller number of reviews allege no response and suspicious billing practices.
Examples from available reviews (Jun 2020 – Feb 2026).
Reviewer experienced an amazing and quick service.
“amazing quick service”
Reviewer said they were not informed of a 35% fee and poor exchange rates.
“at no point did they point out they would take a whopping 35% fee”
Reviewer claimed Trading Standards found systematic customer fraud by the company.
“systematically defrauded its customers through a range of misleading and dishonest techniques”
Claim was long but resulted in a payout despite steep fees.
“Awarded 1600 euros, received 896 euros.”
Positive service feedback appears often. Reviewers describe staff as helpful, professional, and effective in securing compensation. A minority mention slow progress, though they still report eventual success.
Reviews often point to high commission rates and unclear fee disclosure. Several reviewers say fees or unexpected invoices noticeably reduced their final payout. A smaller number objected to being billed for work they said was not done.
Many users call the online claim submission quick and easy. Several reviews note the overall claim can take a long time. A few say it felt slow despite an acceptable outcome.
Receiving compensation is a frequent positive theme. Some reviewers specifically confirm getting cheques or bank transfers after the claim. A subset say fees or exchange rates significantly reduced the final amount.
Many reviews praise regular updates and fast email responses. Others describe no replies, unresolved signature or refund problems, and long silence when asking about payments. A small number go further, alleging intentional non-communication or predatory billing.
Many customers describe a smooth end-to-end experience and successful recoveries. At the same time, other reviews highlight poor communication and unclear fees. A limited group allege serious misconduct, appearing alongside otherwise routine success stories.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer alleged hidden high costs and invoices for undone work.
“Total scam, avoid at all costs.”
Reviewer praised the company, calling them the best.
“you are the best”
Overall pleased despite an unexpected 15% extra charge.
“a slight surprised was the extra 15% because of a settlement out of court”
Service was good but took a long time to be successful.
“Good service Take a long time but succesfu”
Team responded and kept reviewer up to date; outcome confirmed after 2.5 months.
“The team has always responded and kept me up to date.”
Reviewer felt the percentage fee was higher than expected.
“The percentage was a little higher than I thought it would be.”
Claim was long but resulted in a payout despite steep fees.
“Awarded 1600 euros, received 896 euros.”
Reviewer appreciated the helpful, accurate and clear service.
“very helpful, accurate and clear.”
Reviewer reported poor customer service and lack of response about signature issue.
“No customer service. No option to change/add signature.”
Service was speedy, easy, and compensation was forthcoming.
“compensation on the way to me.”
Company secured compensation and only charged after success.
“they didn't charge us at all until they secured the compensation”
Flight was delayed over five hours due to an aircraft problem.
“delayed for more than 5 hours”
Multiple successful claims, organised but time-consuming and high commission.
“Commission is high 50% though.”
Reviewer alleged no real updates and suspicious billing over several years.
“Predatory scam company.”
Process was described as nice and easy by the reviewer.
“Nice and easy”
Reviewer appreciated the service and thanked the company.
“i appreciate of ur service”
Process was easy and produced a result.
“Easy and got a result.”
Reviewer was surprised and grateful to receive compensation.
“I can't believe I will get this compensation”
Reviewer described their experience as perfect.
“Perfect experience”
Reviewer received regular updates and found the process easy.
“Updates received regularly, easy process”
Making a claim was easy and the service was professional.
“It's really easy to make a claim”
Reviewer found it good but said it took a little longer.
“Good . A Little longer”
Reviewer reported a good experience using the service.
“Good experience”
Reviewer experienced an amazing and quick service.
“amazing quick service”
Reviewer said the company helps and is great.
“Yes this company helps great”
Process was described as nice and easy by the reviewer.
“Nice and easy”
Reviewer felt the service almost met expectations.
“Almost satisfy”
Claim process was simple and resulted in compensation.
“just filled in the details and that's it, got my compensation”
Reviewer said the service was very good and helped them.
“They were able to help us”
Reviewer received prompt responses to their emails.
“Prompt responses to my emails.”
Reviewer felt fees were high but overall experience was good.
“35% fees for handling our claim we felt were very high and not made clear at the start.”
Reviewer reported everything was good so far.
“All good so far!”
Process was very easy but the reviewer thought 35% fee was too high.
“Very easy to deal with although I think 35% is too high”
Reviewer said they were not informed of a 35% fee and poor exchange rates.
“at no point did they point out they would take a whopping 35% fee”
Reviewer described the process as quick and easy.
“quick and easy”
Reviewer found the company helpful and informative.
“Helpful & informative”
Reviewer said the process was very easy.
“It's very easy”
Reviewer reported the process was easy.
“It was easy!”
Service was great but the 35% fee was considered high.
“Great service even if the fee (35% of the total compensation amount) is quite high”
Reviewer said great work was done by the company.
“Great work done”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flight-Delayed handles passenger claims for delayed, cancelled, and denied-boarding flights. The company runs online claim submission, document uploads, case tracking, and settlement processing. It seeks compensation under the relevant passenger-rights rules for affected flights. Flight-Delayed offers email support and publishes outcomes and payment details for completed claims.