Many reviewers single out staff for arriving on time, cleaning thoroughly, and tackling carpets, ovens, and gardens. Several describe polite movers and gardeners who work fast and leave places tidy. A noticeable share of reviews mentions cancelled bookings, surprise charges, and items that went missing or were damaged. These problems create a stark split in ratings.
Examples from available reviews (Aug 2022 – Mar 2026).
They removed a black ink stain from a new carpet very effectively.
“Amazing!! My partner spilled black ink all over our new carpet.”
Packers and movers were calm, friendly, efficient and recommended.
“Calm, friendly and kind efficient packers and movers. I would certainly like to have them again to help and highly recommend them. Thank you.”
Cleaners arrived early, left early and failed to clean requested areas; refund refused.
“They then tried to leave after only two hours despite me paying for 3 1/2.”
Movers helped with move but headphones went missing and company offered no support.
“my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing.”
Many reviews describe cleaners, gardeners, and movers as on time, efficient, and happy to do more than the basics. Several mention teams finishing quickly and getting flats ready for weekends or moves. A smaller but noticeable group reports missed appointments, leaving early, or not completing the full visit.
Some customers say the service felt worth the price and professional for both one-off and regular bookings. Others describe surprise fees, a cancellation charge tied to a “free trial,” and disputed card payments. Low-rated reviews also raise issues with refunds and promised compensation that did not arrive.
Several customers describe quick online booking and easy same-day scheduling. A few comments point to extra admin, such as needing a separate booking for oven cleaning. Some users also mention being pushed to rebook or running into key-access problems that disrupted planned visits.
Many reviewers highlight strong cleaning results, with carpets, ovens, and upholstery coming back close to new. Some also note successful repairs and tidy tiling and window work. A set of low-rated reviews describes weak end-of-tenancy cleans and oven or hob jobs left unfinished.
Many complaints mention cancellations during the booked slot, short-notice changes, and repeated failed attempts to reach the company. Several reviewers also describe billing problems, missing invoices, and compensation promises that stayed unresolved. A smaller number report a booking mix-up that was later sorted.
Reviews split between strong praise for individual workers and serious problems with booking and billing. High ratings focus on reliability and clean results. Low ratings centre on cancellations, payment mistakes, and items lost or damaged.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Worker was efficient, did a good job and is recommended.
“He was very efficient and did a good job.”
Roland consistently delivers helpful garden work with good results.
“Roland has taken this job few times now and it’s always a good experience and result.”
Denisa and Monica were super efficient and very professional.
“Denisa & Monica are super efficient and very professional.”
Cleaning standard was very good and they'd like them regularly.
“We were really happy with the standard of cleaning from Ciprian & Ana Maria.”
Dimka consistently does a great job and makes the house sparkle.
“Hi always pleased with my house cleaning Dimka does a great job my house is sparkling .”
They removed a black ink stain from a new carpet very effectively.
“Amazing!! My partner spilled black ink all over our new carpet.”
Nway cleaned thoroughly and was thoughtful, polite and trustworthy.
“Nway did a really good job cleaning my home.”
Flat looked great and was fully prepared for the weekend.
“Flat looked great after clean and fully prepared for the weekend.”
Cleaner was punctual, polite, efficient and removed limescale; recommended.
“Punctual, polite and a leasure to have in our home.”
The service provided was great and satisfactory.
“Great service”
Cleaners worked quickly and did an amazing job.
“The cleaners were very quick and had done an amazing job.”
They cleaned the washing machine and removed grime and dirt.
“they did a good service clean in the machine”
Cleaner was friendly, hardworking and reached out-of-sight areas.
“She was so friendly and worked hard throughout her clean.”
Cleaner is very punctual and efficient and a pleasure to see.
“Very punctual and effecient. Always apleasure to see her.”
Cleaner is high quality but oven cleaning requires separate booking and admin.
“Needs separate booking, more admin and this is core part of cleaning, this needs to change”
Movers went the extra mile to move items safely into the new home.
“They were great, went the extra mile to ensure everything was moved safely and to get everything into our next home with very limited space.”
Rug and couch were cleaned excellently, fixing another company's problem.
“An excellent rug / couch cleaning which fixed a problem made by another cleaning company.”
Milen arrived prepared and completed the job quickly.
“Milen made my day with his bag of tools and did the job in no time..!! Well done!!”
Stancho and Nikolay did a lovely job in both front and back garden.
“Stancho and Nikolay did a lovely job in my garden front and back.”
The worker was great and reviewer would rehire without hesitation.
“Great guy - would use again without hesitation”
Cleaners arrived early, left early and failed to clean requested areas; refund refused.
“They then tried to leave after only two hours despite me paying for 3 1/2.”
Service was excellent, professional and worth the cost.
“An excellent service, professional and well worth the outlay. I will use them again, a very grateful customer. 10 out 10 stars. Thank you”
Three teams were professional, friendly and accommodating across services.
“All three teams were professional, friendly and accommodating and got the job done without any fuss.”
Richmond, the carpet and oven cleaners performed well without problems.
“Richmond was a great general cleaner today.”
Good for simple tasks but unreliable for complex jobs; missed appointments.
“Missed appointments, lack of knowledgable central team, missed visits without a heads up, and excuses like 'no parking'.”
Oven cleaning was fine but hob and extractor were not cleaned despite fee.
“neither the range hob nor the extractor were touched.”
Poor cleaning, property damage, multiple no-shows and inadequate compensation offered.
“Poor initial cleaning”
Service was thorough, punctual and very helpful.
“They were thorough , on time and very helpful”
Carpets and flat were cleaned to a spotless standard.
“The flat was spotless”
Service was good and staff were very nice.
“Good service very nice”
They provided a great move service.
“Great move.”
Stanimira was friendly and thorough in her cleaning.
“Stanimira is friendly and thorough with her cleaning.”
They arranged a same-day flat clean when urgently needed.
“they would be able to clean it that day”
Liudmyla understood tasks and cleaned efficiently; recommended.
“Very happy with Liudmyla's cleaning service as she understands what needs doing and just gets on with the job efficiently. I have no hesitation in recommending Liudmyla.”
Garden team arrived quickly, worked fast and completed job.
“they came round at 1pm, job done.”
Aakriti is quick, efficient and relieves weekly cleaning stress.
“Aakriti is fab, quick and efficient”
Nikolia was personable and expertly repaired a stuck window before cleaning.
“It makes a big difference to quality of life.”
Staff were helpful, professional and went beyond the call of duty.
“Helpful positive professional friendly went beyond the call of duty.”
Asen performed neat tiling, was polite and left the place tidy.
“Asen was absolutely brilliant, the tiling was so neat and looks great and he left the place very tidy.”
They charged then cancelled service and payment remains pending, staff rude.
“They took my money and then cancelled right away via email saying I didn’t have enough funds on my account while the service had been charged and the funds were there.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fantastic Services runs an online booking platform for home and business services across the UK. It links customers with cleaners, carpet and oven specialists, gardeners, packers and movers, and handymen. Bookings cover one-off deep cleans, regular home cleaning, end-of-tenancy jobs, garden upkeep, and removals through the website. The platform also offers same-day slots, specialist upholstery and carpet cleaning, and trade work such as tiling and window repairs.