Many reviewers single out staff for arriving on time, cleaning thoroughly, and tackling carpets, ovens, and gardens. Several describe polite movers and gardeners who work fast and leave places tidy. A noticeable share of reviews mentions cancelled bookings, surprise charges, and items that went missing or were damaged. These problems create a stark split in ratings.
Examples from available reviews (Aug 2022 – Mar 2026).
They removed a black ink stain from a new carpet very effectively.
“Amazing!! My partner spilled black ink all over our new carpet.”
Packers and movers were calm, friendly, efficient and recommended.
“Calm, friendly and kind efficient packers and movers. I would certainly like to have them again to help and highly recommend them. Thank you.”
Cleaners arrived early, left early and failed to clean requested areas; refund refused.
“They then tried to leave after only two hours despite me paying for 3 1/2.”
Movers helped with move but headphones went missing and company offered no support.
“my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing.”
Many reviews describe cleaners, gardeners, and movers as on time, efficient, and happy to do more than the basics. Several mention teams finishing quickly and getting flats ready for weekends or moves. A smaller but noticeable group reports missed appointments, leaving early, or not completing the full visit.
Some customers say the service felt worth the price and professional for both one-off and regular bookings. Others describe surprise fees, a cancellation charge tied to a “free trial,” and disputed card payments. Low-rated reviews also raise issues with refunds and promised compensation that did not arrive.
Several customers describe quick online booking and easy same-day scheduling. A few comments point to extra admin, such as needing a separate booking for oven cleaning. Some users also mention being pushed to rebook or running into key-access problems that disrupted planned visits.
Many reviewers highlight strong cleaning results, with carpets, ovens, and upholstery coming back close to new. Some also note successful repairs and tidy tiling and window work. A set of low-rated reviews describes weak end-of-tenancy cleans and oven or hob jobs left unfinished.
Many complaints mention cancellations during the booked slot, short-notice changes, and repeated failed attempts to reach the company. Several reviewers also describe billing problems, missing invoices, and compensation promises that stayed unresolved. A smaller number report a booking mix-up that was later sorted.
Reviews split between strong praise for individual workers and serious problems with booking and billing. High ratings focus on reliability and clean results. Low ratings centre on cancellations, payment mistakes, and items lost or damaged.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Overall service good; worker failed to wash hands after toilet use.
“he did not wash his hands after finishing the toilet”
Rubee cleaned the kitchen to a high standard and stayed extra.
“Rubee did a fantastic job of cleaning my kitchen.”
Home smelt and looked clean; cleaner was professional and attentive.
“My home was smelling clean and looked clean.”
Mikail was efficient, thorough, professional and kind.
“Mikail was very efficient, thorough and professional and kind.”
Spyros and Rio did extensive garden work and cleared all cuttings.
“Everything looks great and at the end they cleared all the cuttings and took everything away , living garden clean and tidy.”
Packers and movers were calm, friendly, efficient and recommended.
“Calm, friendly and kind efficient packers and movers. I would certainly like to have them again to help and highly recommend them. Thank you.”
Videlina and Stalyo provided respectful, careful domestic cleaning and checked satisfaction.
“They provided their service with good care.”
Substandard cleaning left property unsuitable; compensation was promised but unpaid.
“Avoid at All Costs! Extremely Disappointing Service”
Substandard cleaning left property unsuitable; compensation was promised but unpaid.
“Avoid at All Costs! Extremely Disappointing Service”
Booking miscommunication was resolved and customer looks forward to next garden tidy.
“miscommunication over the booking process, which has been resolved”
End-of-tenancy clean was inadequate and no refund or apology received.
“the house was barely cleaned at all”
Company took multiple card transactions and failed to provide requested invoices.
“took multiple transactions from my card”
Movers helped with move but headphones went missing and company offered no support.
“my Sony WH-1000XM5 Noise Cancelling Wireless Headphones (worth £350-400) were missing.”
Booked cleaning was cancelled during the time slot, causing major disruption.
“I received a cancellation notice at 8:28am — during the booked slot.”
Booked cleaning was cancelled during the time slot, causing major disruption.
“I received a cancellation notice at 8:28am — during the booked slot.”
Charged £98 for cancelling a 'free trial' and faced undisclosed fees.
“Was invoiced £98 for cancelling a “free trial” clean”
Cleaner claimed keys did not work, booking cancelled and rebooking demanded more payment.
“the cleaner collected keys and then said they did not work”
Multiple communication failures, late arrivals, poor cleaning, and cancelled bookings.
“Poor communication, poor cleaning and unprofessional.”
Oven cleaning left appliance looking as good as new.
“it's as good as new”
I recently booked Fantastic Services for some home cleaning and I must say, the experience was nothing less than fantastic! The entire booking process took only 30 seconds online, which was extremely convenient for me as a busy person. Being a member of the Fantastic Club also gave me up to 20% off on my service, which saved me some money.
The cleaning crew arrived promptly at the scheduled time and were very professional throughout their work. They were equipped with all necessary cleaning supplies and tools needed to effectively clean every nook and cranny of my house. I appreciated that they paid attention to detail in areas that are often overlooked during regular cleanings.
Overall, I had an amazing experience with Fantastic Services- from the ease of booking services online to their efficient professionals who provided exceptional service. Their wide range of services including plumbing, pest control, locksmiths alongside cleaners makes them truly one-stop-shop for all your home needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fantastic Services runs an online booking platform for home and business services across the UK. It links customers with cleaners, carpet and oven specialists, gardeners, packers and movers, and handymen. Bookings cover one-off deep cleans, regular home cleaning, end-of-tenancy jobs, garden upkeep, and removals through the website. The platform also offers same-day slots, specialist upholstery and carpet cleaning, and trade work such as tiling and window repairs.