Reviewers often highlight low prices and a fast, easy app. Many mention good deals and a simple checkout. Others report missing deliveries, unclear delivery fees, and slow or no replies from support. Several reviews also mention damaged or wrong items and problems getting refunds.
Examples from available reviews (Dec 2021 – Mar 2026).
Offers marked-down prices, varied choices, and excellent service.
“Always goods at marked down prices”
App and purchase process are very easy and fast.
“very easy to use with quick no messing”
No delivery within promised time and no customer responses.
“No delivery after being told would arrive with in 5 working days”
Received damaged mattresses and company refuses refunds or replacements.
“THE WORST COMPANY I HAVE EVER DEALT WITH.”
Some reviews praise customer-facing staff and returns teams for helpful support and smooth refunds in certain cases. Other comments say delivery partners did not bring items to the premises or failed to deliver orders altogether. A few mention polite drivers, even when problems remained unresolved.
Many reviewers point to discounted prices, bargains, and reasonable pricing across categories. A few say vouchers did not work and that extra postage costs reduced the value. Only a minority mention voucher issues and added delivery fees.
Many users describe the website and app as fast and easy for browsing and checkout. Repeat buyers mention a simple purchase flow and useful product details. A small number report confusion over voucher use or unclear delivery pricing.
Several reviews say items arrived as described and matched expectations. A noticeable group of complaints mentions damaged mattresses, low-quality pillows, and incorrect sizes. Some of these reviews say refunds or replacements were refused or delayed.
Recurring complaints mention unclear delivery charges, unexpected costs, and missing refund confirmation or contact details. Others report quick replies from customer service and fast voucher delivery. Overall, reviewers describe mixed communication.
Reviews show a clear split between happy bargain hunters and customers hit by delivery or quality problems. Strong scores for price and ease sit alongside low ratings linked to non-delivery and unresolved returns. The overall experience comes through as polarised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Long-term customer has never been disappointed with service or goods.
“I have never been disappointed in Discountexperts.”
Seemed very easy to use overall.
“Seemed very easy”
Platform is very easy to use with great bargains.
“very easy to use and some great bargains to be had”
Reviewer is very pleased with excellent service.
“Excellent service very pleased”
No delivery within promised time and no customer responses.
“No delivery after being told would arrive with in 5 working days”
Offers marked-down prices, varied choices, and excellent service.
“Always goods at marked down prices”
Great prices and an easy transaction overall.
“Great prices and easy transaction 😊”
Overall, service and offering were satisfactory.
“Good job all round”
Delivery driver Daniel was polite and smiling.
“Daniel your driver very polite answer smiling.”
Good bargains and easy purchase; mostly satisfactory products.
“Some really good bargains and easy to purchase.”
Products and service are great but delivery partners sometimes fail.
“sometimes the delivery companies let them down”
Products are great and reasonably priced.
“Great products at a reasonable price.”
Overall experience good; products excellent and reasonably priced.
“products are excellent and the price is very reasonable”
They offer great prices on many items.
“Great prices”
Repeated use; happy with process and great savings.
“have been very happy with process”
Hidden delivery charges and no refund confirmation or contact number.
“asked her to redeem „voucher” and pay some hidden costs”
Delivery price information unclear and no customer contact or refund proof.
“the information about the delivery price is not clear enough!”
Ordered mattress not delivered and customer service refused to help.
“Ordered a mattress in Oct 2025, still not been delivered.”
Received damaged mattresses and company refuses refunds or replacements.
“THE WORST COMPANY I HAVE EVER DEALT WITH.”
Provides useful information, inexpensive products and a great app.
“Lots of useful articles and information about the items.”
App and purchase process are very easy and fast.
“very easy to use with quick no messing”
Provides needed items at sensible prices.
“always good for bits you need and at a sensible price”
They sent a 10% off voucher that could not be used.
“They send a 10% off voucher but you can't use it”
Item matched description and was a bargain.
“Item came as described on the email.Bargain.”
Reviewer is awaiting their order and will update upon receipt.
“I'll let you know when I receive my order”
Pillows were poor quality and not memory foam as expected.
“they are utter rubbish”
Received a single instead of an advertised double; return refused.
“It was advertised as a double bed but I got a single bed.”
Customer service arranged a smooth return and refund without worry.
“All hassle free and without worry or anxiety.”
App is very easy to use and goods excellent.
“very easy to use app and the goods are excellent”
Orders are quick but multiple items incur double postage.
“you have to pay double the postage”
Customer service responds quickly and answers questions promptly.
“Customer service is great.”
Reviewer is still waiting for their order.
“Still waiting for my order.”
Mattress arrived quickly and matched the description.
“it came very quickly & exactly as described.”
Reviewer hasn't received their order and doubts delivery will occur.
“I will rate you if my order is ever delivered”
Confused by voucher system and paid twice without receiving goods.
“I have not received goods yet moneys all gone out”
Voucher sent quickly but customer service initially did not respond.
“voucher sent quickly but no real instructions”
Reviewer is still waiting for orders to be delivered.
“Because I’m still waiting my orders to be delivered”
Mattress arrived on time but delivery wasn't carried to the apartment.
“However, it wasn't taken to my apartment on the 4th Fĺoor”
Good service and jacket delivered on time as advertised.
“waterproof jacket exactly as advert”
Reviewer likes some of the products.
“I like some of products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Discount Experts is an online discount retailer that sells homewares, furniture, and clothing via a website and mobile app. It offers reduced-price and clearance items alongside regular stock. Shoppers pay through secure online payments and can choose from several delivery options. The company also offers customer support for order questions and returns.