Reviews Analysed
21
We Collect & Analyse Reviews
Discount Experts
Experiences & Reviews
Discount Experts is an online discount retailer and voucher platform operating in the UK, offering reduced-price consumer goods and retailer vouchers. The site aggregates time-limited deals, discounted items and redemption-based offers aimed at price-conscious shoppers. Consumers researching Discount Experts often look for information on delivery, returns and voucher redemption policies.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
21d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Mixed reports on delivery and fulfilment: many customers note quick dispatch and accurate delivery, while several cite late, missing or incomplete deliveries.
Share
Mixed
20%
💰
Value for money
Perceived value varies: some reviewers call purchases bargains, but multiple reports cite poor-quality items, unusable vouchers or unexpected extra postage costs.
Share
Weak
12%
⚡
User experience
Purchase flow is often described as easy to use, but several reviews highlight confusing voucher redemption and checkout/postage processes that cause frustration.
Share
Mixed
12%
🔧
Product quality
Product quality is inconsistent: numerous customers received items as described, while some report damaged, low-quality or incorrectly described products.
Share
Mixed
15%
📞
Communication
Communication experiences diverge: some customers praise prompt, helpful customer service and return handling; others report unanswered emails and refusal of returns.
Share
Weak
10%
⭐
Overall experience
Overall experiences are mixed: many positive accounts of quick delivery and successful returns contrast with numerous unresolved deliveries, product complaints and voucher issues.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
3 Fashion & Clothing Voucher
"
AVOID! AVOID!
I was able to get three River Island gift cards through this website.
Even though I didn't understand why I had to pay £12.99 plus £3.99 postage for the "Mystery package," I still think it wasn't worth it.
It has products that aren't very good, like five pairs of dirty socks and two children's t-shirts made of recycled plastic (more accurately, a plastic thing whose purpose I am completely unaware of).
It's been a month since I placed my order, and the website hasn't answered any of my emails or my call. I have also left a comment on the website which they didn't answer either.
It's not safe to use this site, avoid.
"
Willis Smith Cole
Collected.reviews
Dec 07, 2021
Featured for: Long negative: product quality and contact
Hassle free return of a Chromebook laptop…
"I took delivery of a Chromebook laptop which turned out to be unsuitable for my specific needs and I decided to return it to the supplier. Discountexp..."
peter king
Trustpilot
Sep 30, 2025
Featured for: Positive return handled by customer service
Not satisfied
"..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Complaint: delivery not received
Great.Item arrived in couple of days
"Item came as described..."
George Wimpenny
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery and bargain
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jonathan
trustpilot.com
Sep 30, 2025
very easy to use with quick no messing…
very easy to use with quick no messing purcha...
M
Mrs Bee Willis
trustpilot.com
Sep 30, 2025
always good for bits you need and at a…
always good for bits you need and at...
S
Stuart
trustpilot.com
Sep 30, 2025
They send a 10% off voucher but you can't use it
...
G
George Wimpenny
trustpilot.com
Sep 30, 2025
Great.Item arrived in couple of days
Item came as described...
A
Andrew
trustpilot.com
Sep 30, 2025
I'll let you know when I receive my…
I'll let you know wh...
M
Mr Kenneth Mitchell
trustpilot.com
Sep 30, 2025
Poor quality pillows
It was easy to order but they are utter rubbish they would be dear at half the price I would not recomme...
c
customer
trustpilot.com
Sep 30, 2025
They would not take back the…
They would not take back the bed/mattress. I have to keep it now. It was advertised as a double bed but I got a single bed. It was...
p
peter king
trustpilot.com
Sep 30, 2025
Hassle free return of a Chromebook laptop…
I took delivery of a Chromebook laptop which turned out to be unsuitable for my specific needs and I decided to return it to the supplier. Discountexp...
G
Geoffrey Collyer
trustpilot.com
Sep 30, 2025
Easy to use
A good A very easy to use ap...
a
andrew mendham
trustpilot.com
Sep 30, 2025
it was quick and fast
it was quick and fast. The only problem is if you order more than one you have to pay double the postage, which is a shame r...
G
GREENHALGH
trustpilot.com
Sep 30, 2025
Customer service is great
Customer service is great. They respond very...
C
Customer
trustpilot.com
Sep 30, 2025
Not satisfied
...
M
Matt Vinyl Graphics Ltd
trustpilot.com
Sep 30, 2025
Fast Delivery & Easy to Use
We bought a mattress & it came ve...
A
Angie
trustpilot.com
Sep 30, 2025
I will rate you if my order is ever…
I will rate you if my order is ever delivered, I’m very skeptical after reading other review...
S
Sheree Trett Customer
trustpilot.com
Sep 30, 2025
Bargain but not sure wheN its been deliver
Bargain but not sure when you order then , says done then day or so it's saying redeem and looks like l to reorder plus pay again say...
L
Lyn Vidler
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order voucher sent quickly but no real instructions . I asked the custom...
J
James McIntosh
trustpilot.com
Sep 30, 2025
Because I’m still waiting my orders to…
Because I’m still waiting...
F
FRANCIS TARDIE
trustpilot.com
Sep 30, 2025
I have recieved my 6 feet Orthopedic…
I have recieved my 6 feet Orthopedic mattress ordered last Mondy,15th of September,2025,which just arrived at about 10:00 am, the 19th of September. I...
D
Donald Newis
trustpilot.com
Sep 30, 2025
Yes my coat has come
Yes, very good service, item, waterproof jacket exactly as advert an...
L
Laurence
trustpilot.com
Sep 30, 2025
I like some of products
...
Conclusion
Reviews of Discount Experts show a mixture of reliable, fast fulfilment and positive return-handling alongside repeated reports of delivery failures, confusing voucher/checkout flows and variable product quality. Several customers praise quick delivery, easy-to-use app and effective customer service when returns are involved; others describe unanswered enquiries, unusable vouchers or items that do not match descriptions. If you consider purchasing, check voucher redemption steps, delivery and return terms carefully and retain order and payment records. For higher-value orders, consider contacting the supplier or checking delivery guarantees before finalising payment.