Reviews of Discount Experts show a mixture of reliable, fast fulfilment and positive return-handling alongside repeated reports of delivery failures, confusing voucher/checkout flows and variable product quality. Several customers praise quick delivery, easy-to-use app and effective customer service when returns are involved; others describe unanswered enquiries, unusable vouchers or items that do not match descriptions. If you consider purchasing, check voucher redemption steps, delivery and return terms carefully and retain order and payment records. For higher-value orders, consider contacting the supplier or checking delivery guarantees before finalising payment.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received poor-quality items and received no response from the website.
“It's not safe to use this site, avoid.”
Customer service arranged a smooth return and refund without worry.
“All hassle free and without worry or anxiety.”
Reviewer is still waiting for their order.
“Still waiting for my order.”
Item matched description and was a bargain.
“Item came as described on the email.Bargain.”
Mixed reports on delivery and fulfilment: many customers note quick dispatch and accurate delivery, while several cite late, missing or incomplete deliveries.
Perceived value varies: some reviewers call purchases bargains, but multiple reports cite poor-quality items, unusable vouchers or unexpected extra postage costs.
Purchase flow is often described as easy to use, but several reviews highlight confusing voucher redemption and checkout/postage processes that cause frustration.
Product quality is inconsistent: numerous customers received items as described, while some report damaged, low-quality or incorrectly described products.
Communication experiences diverge: some customers praise prompt, helpful customer service and return handling; others report unanswered emails and refusal of returns.
Overall experiences are mixed: many positive accounts of quick delivery and successful returns contrast with numerous unresolved deliveries, product complaints and voucher issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
AVOID! AVOID!
I was able to get three River Island gift cards through this website.
Even though I didn't understand why I had to pay £12.99 plus £3.99 postage for the "Mystery package," I still think it wasn't worth it.
It has products that aren't very good, like five pairs of dirty socks and two children's t-shirts made of recycled plastic (more accurately, a plastic thing whose purpose I am completely unaware of).
It's been a month since I placed my order, and the website hasn't answered any of my emails or my call. I have also left a comment on the website which they didn't answer either.
It's not safe to use this site, avoid.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Discount Experts is an online discount retailer and voucher platform operating in the UK, offering reduced-price consumer goods and retailer vouchers. The site aggregates time-limited deals, discounted items and redemption-based offers aimed at price-conscious shoppers. Consumers researching Discount Experts often look for information on delivery, returns and voucher redemption policies.