Reviewers often highlight low prices and a fast, easy app. Many mention good deals and a simple checkout. Others report missing deliveries, unclear delivery fees, and slow or no replies from support. Several reviews also mention damaged or wrong items and problems getting refunds.
Examples from available reviews (Dec 2021 – Mar 2026).
Offers marked-down prices, varied choices, and excellent service.
“Always goods at marked down prices”
App and purchase process are very easy and fast.
“very easy to use with quick no messing”
No delivery within promised time and no customer responses.
“No delivery after being told would arrive with in 5 working days”
Received damaged mattresses and company refuses refunds or replacements.
“THE WORST COMPANY I HAVE EVER DEALT WITH.”
Some reviews praise customer-facing staff and returns teams for helpful support and smooth refunds in certain cases. Other comments say delivery partners did not bring items to the premises or failed to deliver orders altogether. A few mention polite drivers, even when problems remained unresolved.
Many reviewers point to discounted prices, bargains, and reasonable pricing across categories. A few say vouchers did not work and that extra postage costs reduced the value. Only a minority mention voucher issues and added delivery fees.
Many users describe the website and app as fast and easy for browsing and checkout. Repeat buyers mention a simple purchase flow and useful product details. A small number report confusion over voucher use or unclear delivery pricing.
Several reviews say items arrived as described and matched expectations. A noticeable group of complaints mentions damaged mattresses, low-quality pillows, and incorrect sizes. Some of these reviews say refunds or replacements were refused or delayed.
Recurring complaints mention unclear delivery charges, unexpected costs, and missing refund confirmation or contact details. Others report quick replies from customer service and fast voucher delivery. Overall, reviewers describe mixed communication.
Reviews show a clear split between happy bargain hunters and customers hit by delivery or quality problems. Strong scores for price and ease sit alongside low ratings linked to non-delivery and unresolved returns. The overall experience comes through as polarised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
AVOID! AVOID!
I was able to get three River Island gift cards through this website.
Even though I didn't understand why I had to pay £12.99 plus £3.99 postage for the "Mystery package," I still think it wasn't worth it.
It has products that aren't very good, like five pairs of dirty socks and two children's t-shirts made of recycled plastic (more accurately, a plastic thing whose purpose I am completely unaware of).
It's been a month since I placed my order, and the website hasn't answered any of my emails or my call. I have also left a comment on the website which they didn't answer either.
It's not safe to use this site, avoid.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Discount Experts is an online discount retailer that sells homewares, furniture, and clothing via a website and mobile app. It offers reduced-price and clearance items alongside regular stock. Shoppers pay through secure online payments and can choose from several delivery options. The company also offers customer support for order questions and returns.