Reviews show a clear split between clients who felt supported and those who experienced poor communication or unresolved claims. Strengths reported include individual caseworkers described as kind and helpful and a small number of successful compensation outcomes. Common concerns include lack of timely updates, intrusive or inappropriate calls, and at least one allegation of misleading information about the organisation. Before instructing any firm using this trading name, verify registration details, obtain a written fee agreement (including any 'no win, no fee' terms), and ask how often you will receive written updates and who your named caseworker will be.
Examples from available reviews (Sep 2025 – Feb 2026).
Supportive team explained the process, handled paperwork, and secured fair compensation.
“They explained the CICA claim process clearly, kept me updated regularly,”
The team were kind, patient and secured unexpected compensation.
“I ended up receiving compensation I never thought possible.”
Received numerous emails and says the company misrepresented its CICA identity.
“implying that they are the CICA...THEY ARE NOT!!”
They failed to inform me my claim was closed and were unhelpful.
“Failed to update me on my claim”
Several reviews praise individual staff who were kind and supportive, but more reviewers report pushy behaviour, rudeness or misleading representations.
A small number mention fee arrangements; one reviewer welcomed a 'no win, no fee' approach as reducing upfront cost anxiety.
Some clients found the process straightforward, but multiple reports cite poor call handling, unsolicited or ill‑timed calls and website misinformation.
A few reviewers report receiving compensation and fair awards, while others say they never received funds or that claims closed without resolution.
One reviewer noted regular updates, but several complain of lack of updates, delayed responses, rude replies and intrusive phone calls.
Overall impressions are mixed: some report helpful support and compensation, but more reviewers describe unresolved claims and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (19) · Quotes shortened · As of: February 2026
Amira provided excellent guidance and support while starting my claim.
“Amira was amazing and looked after me.”
Service was excellent, polite, helpful and quick.
“Excellent Also very polite . Helpful . And . Quick results”
Mehdi listened carefully and reassured me about my claim.
“Mehdi helped me start my claim”
Staff were very friendly and helpful in my contact.
“Very friendly and helpful”
They were thorough with questions and provided brilliant service.
“Very thorough with questions brilliant service”
Youssef was patient, understood my anxiety, and clearly explained the process.
“He clearly explained the process and what they needed from me.”
They did all the work and kept me informed throughout.
“They done all the work for me and kept me informed along the way”
Solicitor and staff were very polite and friendly.
“very polite solicitor and staff very friendly”
Staff were very professional, caring and supportive.
“Very professional, caring and supportive.”
Basma was patient, calming, and supportive through traumatic recounting.
“She was a diamond”
Good team but process took long and payout wasn't full.
“they say your going to get 100% fo it but you don’t”
They arranged a minimum payout and handled stress on my behalf.
“they have already told me a minimum pay out for my injuries”
Reviewer highly recommends the brilliant team for their assistance.
“Absolutely brilliant team would really recommend.”
Professional, kind service provided helpful support and closure.
“Professional and quality services.”
The person was friendly, kind and made me comfortable discussing my experience.
“He was very friendly and kind and I didn't feel uncomfortable talking about my experience in the past”
Reviewer loved the experience and praised the staff.
“Brillaint loved the experience was amazing all staff”
I have not received a response yet and am waiting.
“Deocamdată nu am avut nici un răspuns încă aștept”
They were very helpful, sensitive and guided me through everything.
“Very helpful and sensitive kind and lovely talked me through everything so caring”
Agent provided great communication and continuous contact about daughter's claim.
“has been amazing great communication continuous contact”
Youssef was helpful, supportive and empathetic during my initial claim.
“Youssef was very helpful supportive and empathetic to all aspects of my initial claim relating to a sexual assault which happened in April 2025”
The staff patiently allowed me to speak and were polite and respectful.
“Very patiently and calmly allowed me time to speak and explain”
Nabeela Khan was kind, understanding and respectful throughout.
“Nabeela Khan Was very kind and understanding with everything.”
It was very easy to get help.
“very easy to get help.”
Staff were kind, supportive and informative.
“Kind, supportive, informative”
Youssef provided excellent assistance and great service.
“Youssef couldnt of helped me anymore if he tried.”
Early responses and clear explanations made the experience positive.
“Early respond, very well explained.”
They were really helpful and quick; reviewer would recommend them.
“Really helpful and really quick”
They repeatedly called and messaged me unprompted causing distress.
“they literally have not stopped hounding me.”
Housed was awesome and provided excellent customer service.
“Housed was awesome with excellent customer service 👌”
Long four-year claim but they kept me updated and won it.
“and also won my claim so happy girl”
They did everything, kept me informed, and secured a CICA payout.
“I have now received a CICA payout”
Yussaf made the call comfortable and was considerate to feelings.
“Yussaf made my whole phone call feel as comfortable as he possibly could.”
They are understanding, guide victims step by step and keep contact.
“They are very understanding and talk you through everything step by step”
Yousseff was helpful and caring, easing a difficult situation.
“Yousseffwas very helpful and very caring and made a difficult situation a lot easier”
First call was handled helpfully and sensitively by Yussaf.
“Yussaf was very helpful and mindful of the difficulty in discussing what had happened.”
They handled all the paperwork and guided me throughout.
“They done everything for me”
The team were kind, patient and secured unexpected compensation.
“I ended up receiving compensation I never thought possible.”
Supportive team explained the process, handled paperwork, and secured fair compensation.
“They explained the CICA claim process clearly, kept me updated regularly,”
Received numerous emails and says the company misrepresented its CICA identity.
“implying that they are the CICA...THEY ARE NOT!!”
They failed to inform me my claim was closed and were unhelpful.
“Failed to update me on my claim”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Criminal Injuries Helpline is a UK service name used by organisations that assist victims of violent crime with claiming compensation, typically via the Criminal Injuries Compensation Authority (CICA) process or related compensation routes. Consumers searching for help commonly look for support with claim assessment, paperwork and case handling. When researching such firms, check Companies House and any professional regulation, ask for a written terms of engagement and fee explanation, and verify how case updates and data handling are provided.