Reviews Analysed
7
We Collect & Analyse Reviews
Criminal Injuries Helpline
Experiences & Reviews
Criminal Injuries Helpline is a UK service name used by organisations that assist victims of violent crime with claiming compensation, typically via the Criminal Injuries Compensation Authority (CICA) process or related compensation routes. Consumers searching for help commonly look for support with claim assessment, paperwork and case handling. When researching such firms, check Companies House and any professional regulation, ask for a written terms of engagement and fee explanation, and verify how case updates and data handling are provided.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
20d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Several reviews praise individual staff who were kind and supportive, but more reviewers report pushy behaviour, rudeness or misleading representations.
Share
Weak
23%
💰
Value for money
A small number mention fee arrangements; one reviewer welcomed a 'no win, no fee' approach as reducing upfront cost anxiety.
Share
Mixed
4%
⚡
User experience
Some clients found the process straightforward, but multiple reports cite poor call handling, unsolicited or ill‑timed calls and website misinformation.
Share
Weak
19%
🔧
Product quality
A few reviewers report receiving compensation and fair awards, while others say they never received funds or that claims closed without resolution.
Share
Mixed
12%
📞
Communication
One reviewer noted regular updates, but several complain of lack of updates, delayed responses, rude replies and intrusive phone calls.
Share
Weak
15%
⭐
Overall experience
Overall impressions are mixed: some report helpful support and compensation, but more reviewers describe unresolved claims and poor service.
Share
Weak
27%
Our Independent Methodology
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Data Collection
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Featured Customer Experiences
Representative examples from 7 verified reviews (September 2025).
After surviving a violent assault
"After surviving a violent assault, I was unsure about seeking compensation, but their team made the process straightforward and supportive. From the f..."
AHLAM
Trustpilot
Sep 30, 2025
Featured for: Positive detailed account; minor delays noted
thanks to the team
"I honestly didn’t know where to start after everything I’d been through, but the team at Criminal Injuries Helpline made all the difference. They were..."
owens
Trustpilot
Sep 30, 2025
Featured for: Positive outcome, praises team kindness
Had numerous emails from this company
"Had numerous emails from this company. I am a survivor of domestic abuse so had a look on their website. They use a lot of misl information,..."
Caz H
Trustpilot
Sep 30, 2025
Featured for: Alleges misleading information, company struck-off
Failed to update me on my claim
"Failed to update me on my claim, which had been closed, which I was upset about as they didn’t even tell me so that I could challenge this or give fur..."
georgina Harvey
Trustpilot
Sep 30, 2025
Featured for: Complaint about closed claim, poor updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (7) · Quotes shortened · As of: September 2025
o
owens
trustpilot.com
Sep 30, 2025
thanks to the team
I honestly didn’t know where to start after everything I’d been through, but the team at Criminal Injuries Helpline made all the difference. They were...
A
AHLAM
trustpilot.com
Sep 30, 2025
After surviving a violent assault
After surviving a violent assault, I was unsure about seeking compensation, but their team made the process straightforward and supportive. From the f...
C
Caz H
trustpilot.com
Sep 30, 2025
Had numerous emails from this company
Had numerous emails from this company. I am a survivor of domestic abuse so had a look on their website. They use a lot of misl information,...
g
georgina Harvey
trustpilot.com
Sep 30, 2025
Failed to update me on my claim
Failed to update me on my claim, which had been closed, which I was upset about as they didn’t even tell me so that I could challenge this or give fur...
I
Ian Wooller
trustpilot.com
Sep 30, 2025
Dislocated shoulder
Having experienced a dislocated shoulder as a result of an...
f
fried bacon bob
trustpilot.com
Sep 30, 2025
phoned at 0811hrs not 9:30
phoned at 0811hrs not 9:30 decided my case wasn't worth it in 5 seconds. was pushy. this occasioned me to..... they have 4.9/5 on the paid reviews sit...
M
Megan Crichton
trustpilot.com
Sep 30, 2025
AVOID AVOID AVOID
Before even getting the ball rolling, going through initial questions, the call handler could not advise wether a previous charge of mine was spent or...
Conclusion
Reviews show a clear split between clients who felt supported and those who experienced poor communication or unresolved claims. Strengths reported include individual caseworkers described as kind and helpful and a small number of successful compensation outcomes. Common concerns include lack of timely updates, intrusive or inappropriate calls, and at least one allegation of misleading information about the organisation. Before instructing any firm using this trading name, verify registration details, obtain a written fee agreement (including any 'no win, no fee' terms), and ask how often you will receive written updates and who your named caseworker will be.