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We Collect & Analyse Reviews

Criminal Injuries Helpline
Experiences & Reviews

Criminal Injuries Helpline is a UK service name used by organisations that assist victims of violent crime with claiming compensation, typically via the Criminal Injuries Compensation Authority (CICA) process or related compensation routes. Consumers searching for help commonly look for support with claim assessment, paperwork and case handling. When researching such firms, check Companies House and any professional regulation, ask for a written terms of engagement and fee explanation, and verify how case updates and data handling are provided.

Overview & Key Metrics

Reviews Analysed 7
Positive Sentiment 29%
Latest Review 20d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Several reviews praise individual staff who were kind and supportive, but more reviewers report pushy behaviour, rudeness or misleading representations.

Share
23%
Weak
💰

Value for money

A small number mention fee arrangements; one reviewer welcomed a 'no win, no fee' approach as reducing upfront cost anxiety.

Share
4%
Mixed

User experience

Some clients found the process straightforward, but multiple reports cite poor call handling, unsolicited or ill‑timed calls and website misinformation.

Share
19%
Weak
🔧

Product quality

A few reviewers report receiving compensation and fair awards, while others say they never received funds or that claims closed without resolution.

Share
12%
Mixed
📞

Communication

One reviewer noted regular updates, but several complain of lack of updates, delayed responses, rude replies and intrusive phone calls.

Share
15%
Weak

Overall experience

Overall impressions are mixed: some report helpful support and compensation, but more reviewers describe unresolved claims and poor service.

Share
27%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (7) · Quotes shortened · As of: September 2025

o
owens
trustpilot.com Sep 30, 2025

thanks to the team

I honestly didn’t know where to start after everything I’d been through, but the team at Criminal Injuries Helpline made all the difference. They were...

A
AHLAM
trustpilot.com Sep 30, 2025

After surviving a violent assault

After surviving a violent assault, I was unsure about seeking compensation, but their team made the process straightforward and supportive. From the f...

C
Caz H
trustpilot.com Sep 30, 2025

Had numerous emails from this company

Had numerous emails from this company. I am a survivor of domestic abuse so had a look on their website. They use a lot of misl information,...

g
georgina Harvey
trustpilot.com Sep 30, 2025

Failed to update me on my claim

Failed to update me on my claim, which had been closed, which I was upset about as they didn’t even tell me so that I could challenge this or give fur...

I
Ian Wooller
trustpilot.com Sep 30, 2025

Dislocated shoulder

Having experienced a dislocated shoulder as a result of an...

f
fried bacon bob
trustpilot.com Sep 30, 2025

phoned at 0811hrs not 9:30

phoned at 0811hrs not 9:30 decided my case wasn't worth it in 5 seconds. was pushy. this occasioned me to..... they have 4.9/5 on the paid reviews sit...

M
Megan Crichton
trustpilot.com Sep 30, 2025

AVOID AVOID AVOID

Before even getting the ball rolling, going through initial questions, the call handler could not advise wether a previous charge of mine was spent or...

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Conclusion

Reviews show a clear split between clients who felt supported and those who experienced poor communication or unresolved claims. Strengths reported include individual caseworkers described as kind and helpful and a small number of successful compensation outcomes. Common concerns include lack of timely updates, intrusive or inappropriate calls, and at least one allegation of misleading information about the organisation. Before instructing any firm using this trading name, verify registration details, obtain a written fee agreement (including any 'no win, no fee' terms), and ask how often you will receive written updates and who your named caseworker will be.