Reviews show a clear split between clients who felt supported and those who experienced poor communication or unresolved claims. Strengths reported include individual caseworkers described as kind and helpful and a small number of successful compensation outcomes. Common concerns include lack of timely updates, intrusive or inappropriate calls, and at least one allegation of misleading information about the organisation. Before instructing any firm using this trading name, verify registration details, obtain a written fee agreement (including any 'no win, no fee' terms), and ask how often you will receive written updates and who your named caseworker will be.
Examples from available reviews (Sep 2025 – Feb 2026).
Supportive team explained the process, handled paperwork, and secured fair compensation.
“They explained the CICA claim process clearly, kept me updated regularly,”
The team were kind, patient and secured unexpected compensation.
“I ended up receiving compensation I never thought possible.”
Received numerous emails and says the company misrepresented its CICA identity.
“implying that they are the CICA...THEY ARE NOT!!”
They failed to inform me my claim was closed and were unhelpful.
“Failed to update me on my claim”
Several reviews praise individual staff who were kind and supportive, but more reviewers report pushy behaviour, rudeness or misleading representations.
A small number mention fee arrangements; one reviewer welcomed a 'no win, no fee' approach as reducing upfront cost anxiety.
Some clients found the process straightforward, but multiple reports cite poor call handling, unsolicited or ill‑timed calls and website misinformation.
A few reviewers report receiving compensation and fair awards, while others say they never received funds or that claims closed without resolution.
One reviewer noted regular updates, but several complain of lack of updates, delayed responses, rude replies and intrusive phone calls.
Overall impressions are mixed: some report helpful support and compensation, but more reviewers describe unresolved claims and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (19) · Quotes shortened · As of: February 2026
Suffered dislocated shoulder from attempted robbery and has not received compensation.
“I have yet to receive the compensation due”
Caller was pushy, dismissed the case quickly and left a poor impression.
“decided my case wasn't worth it in 5 seconds.”
Call handler was unhelpful, spoke over me and lacked empathy.
“the call handler kept speaking over the top of me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Criminal Injuries Helpline is a UK service name used by organisations that assist victims of violent crime with claiming compensation, typically via the Criminal Injuries Compensation Authority (CICA) process or related compensation routes. Consumers searching for help commonly look for support with claim assessment, paperwork and case handling. When researching such firms, check Companies House and any professional regulation, ask for a written terms of engagement and fee explanation, and verify how case updates and data handling are provided.