Reviewers often point to fast, patient, personalised help from named staff. Many learners say the course layout and unit structure are easy to follow. Several mention gaps between printed booklets and the online portal, and note limited multimedia. A minority describe slow payment handling and feeling isolated while studying.
Examples from available reviews (Dec 2021 – Feb 2026).
CloudLearn staff were helpful and resolved issues with ease.
“they are very helpful and always resolve any situation with ease”
Book and online portal content did not match or link correctly.
“absolutely nothing is the same or matches in the book and online portal.”
Course content had errors and lacked appropriate multimedia for auditory learners.
“I found there were not enough videos and too much written explanations.”
The course felt isolating with little community or proactive tutor contact.
“you do get the feeling there is nobody else there.”
Many reviews name specific staff for quick, patient, solution-focused help. People mention step-by-step sign-up support, refunds, and course extensions. A few point to logistical issues such as late booklet delivery and login delays at weekends.
Several reviewers say onboarding is smooth and the course feels like good value. A few disagree, describing the content as bare or not linked to their goals. Some find exam booking straightforward, while others say results did not match the course input.
Many learners describe a logical course flow, clear unit summaries, and an easy sign-up once the deposit is paid. Others report usability issues, including cramped settings, mismatches between the portal and the books, and vocabulary that is unclear for non-native speakers. A small number mention limited contact with others and feeling isolated.
Positive feedback highlights well-structured units and useful revision assessments for self-study. Several reviewers raise content concerns: factual errors, too few videos for auditory learners, and materials that are not specific to the A-level specification. A few say the resources feel too sparse for the price.
Many reviews mention quick, helpful replies by email and phone. Some flag slow or last-minute responses around payment processing, plus timing issues linked to weekend registrations. When problems came up, reviewers say staff eventually resolved them.
Feedback most often praises responsive staff and a clear course structure, with several learners reporting good academic outcomes. Criticism focuses on content accuracy, limited multimedia, and alignment between the portal and printed materials, which reduces satisfaction for some. Overall, reviews rate support highly but score some course materials lower.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Laurie-Alysia provided effortless, professional customer support for a non-native user.
“She sorted things effortless and in professional manner.”
Laurie-Alysia was patient and understanding during support interactions.
“she was patient and understanding with me.”
They loved the format but found many words unclear.
“Loved the format but half the words i didn't understand”
Laurie-Alysia provided swift, empathetic support and excellent homeschooling resources.
“She has been there with a swift response to all of my emails.”
Course booklet had not arrived over a week after enrolment and payment.
“the course booklet has yet to reach me.”
Initial confusion eased by tutor access and clarity; enjoying studies.
“the access to my tutor and the clarity they provide is very helpful”
Laurie is polite, responsive, and consistently helpful.
“Responds always and always tries her best to help.”
Course structure and revision assessments made self-learning much easier.
“the way each unit is set up is extremely helpful”
Book and online portal content did not match or link correctly.
“absolutely nothing is the same or matches in the book and online portal.”
Laurie patiently guided me step-by-step through sign-up and payment.
“She guided me step by step through the sign up and payment process”
Niamh kindly and clearly explained options and switched courses stress-free.
“Niamh was so kind and clearly explained my options”
Daughter found course well summarised and progress tracking clear.
“very well summarised, with all the necessary information to track her progress.”
Resources were not specific to the A-level specification, causing confusion.
“videos attached not specific to the a level specification”
Keli provided prompt, top-notch support enabling flexible A-level study.
“We highly recommend Cloud Learn.”
Keli was supportive, personable, and communicative throughout interactions.
“She was incredibly supportive, personable and communicative during all our interactions.”
Keli helped promptly and politely with course extension issues.
“Keli was very helpful and polite throughout, and answered my questions promptly!”
Course is easy to use and structured logically.
“Easy to use and the course is structured in a really logical way”
CloudLearn staff were helpful and resolved issues with ease.
“they are very helpful and always resolve any situation with ease”
Login details were delayed due to weekend registration, phone support helped.
“There was a delay in receiving the login detail as I registered on the week end”
Onboarding was seamless; value for money and content quality impressed.
“Seamless onboarding process, value for money and course content is of a high standard.”
Response and cooperation were slow when making payment.
“the response and cooperation can be a little slow or reactive.”
Staff were informative and quick to respond to queries.
“Informative and quick to respond to my queries.”
Keli provided quick and efficient service extending a course.
“Quick and efficient service!”
Signing up and paying was quick once deposit was paid.
“quick sign up once deposit is paid”
Course is beneficial but website settings feel cramped and confusing.
“the settings are cramped and confusing.”
Staff helped sort finances so daughter could start courses.
“Very helpful in getting my finances sorted for my daughter to start her courses.”
Course content had errors and lacked appropriate multimedia for auditory learners.
“I found there were not enough videos and too much written explanations.”
Issues were mainly payment platform related but resolved promptly by email.
“Any questions or issues were rectified promptly via email.”
Excellent customer service and advice; reviewer highly recommends.
“excellent customer service and advice.”
Laurie provided exceptional setup, support, and financing assistance.
“She has been very patient with us and super helpful.”
Completed the A Level course and achieved an A result.
“I got my results today and it was an A!”
The course felt isolating with little community or proactive tutor contact.
“you do get the feeling there is nobody else there.”
Course well prepared and coordinators provided supportive professional help.
“helping and supporting every step of the way.”
Rachel made enrolling for A Level Maths easy and informative.
“incredibly helpful and informative.”
Keli provided quick, understanding support enabling daughter to sit exams.
“Keli responds quickly to emails and finds the best solutions to our problems.”
Team provided excellent support and the psychology course was engaging.
“They're quick, helpful, and made the process of choosing courses and navigating the system easy.”
Laurie was helpful and responded quickly during setup.
“Very quick to respobd to my questions.”
Niamh provided calm, professional support and processed an exam refund.
“My refund for the exam was processed straight away.”
Keli consistently provided thorough, supportive guidance throughout the course.
“I have always received a full explanation and given advice on the content of my query.”
Exam booking was smooth but course content was bare and not worth extra.
“Cloud learn had nothing to do with the grade I achieved.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CloudLearn provides online courses and study resources. Learners access structured units and assessment materials through user accounts. The organisation handles enrolment, account management, and digital delivery of course content. CloudLearn runs an online platform for remote study, with support channels for learners and administrators.