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We Collect & Analyse Reviews

Carrentals
Experiences & Reviews

Carrentals operates an online car-hire booking and comparison platform that lists offers from multiple suppliers. The site typically displays prices, insurance and excess options, booking details and supplier terms so consumers can compare and reserve vehicles online.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 22d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Many reviewers praise helpful, efficient staff, but several report poor handling of refunds and dispute resolution.

Share
21%
Mixed
💰

Value for money

Most reviewers note competitive rates and inexpensive insurance options; a minority report unexpected charges or withheld refunds.

Share
16%
Mixed

User experience

Booking and website filters are frequently described as easy and clear, though some users experienced buggy cancellation flows.

Share
19%
Strong
🔧

Product quality

A small number of reviews mention vehicle condition or upgrades (generally positive); sample size is limited for firm conclusions.

Share
3%
Mixed
📞

Communication

Several reviewers report prompt, clear responses; others describe slow email-only replies, closed phone lines and long wait times.

Share
18%
Mixed

Overall experience

Many customers report smooth rentals and repeat use, while a notable minority report disputes over deposits, refunds or checks.

Share
23%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

O
Owen
trustpilot.com Sep 30, 2025

affordable insurance

The best attribute is the offer of "worry-free" hire,...

M
Malcolm Porter
trustpilot.com Sep 30, 2025

As always great customer service

As always great customer service. So easy to b...

P
Peter Barton
trustpilot.com Sep 30, 2025

Easy to use and great prices

Easy to use and great p...

T
Tim Plant
trustpilot.com Sep 30, 2025

Returned car to Paphos airport and was…

Returned car to Paphos airport and was told all ok. Instead of my deposit being returned further money was taken from my card. Tried calling carrental...

D
David Balkwell
trustpilot.com Sep 30, 2025

Dont believe what you read on Carrental.co.uk website

Having rented a car through Carrentals.co.uk with SIXT at Belfast City Airport I specifically used this site as they show the credit card deposit and...

K
Keith Minton
trustpilot.com Sep 30, 2025

Website is easy to use and has great…

Website is easy to use and has great filters / options. If anything goes wrong - the service team are very p...

S
Shady Issa
trustpilot.com Sep 30, 2025

Buggy systems to avoid the 48h free cancellation

I made a reservation from Portugal to start on the 14/08/2025 at 18:30 with 48 hours free cancellation. On the 12th at 17, I decided, I want to cancel...

M
Michael Muscat
trustpilot.com Sep 30, 2025

A straightforward process with no…

A straightforward process with no problems. We...

C
Claire Gray
trustpilot.com Sep 30, 2025

Easy booking

Information on the website was clear. Good prices. Once booked t...

C
Cava Bassa
trustpilot.com Sep 30, 2025

Good all-round service provided.

Good all-round s...

A
Abdullah
trustpilot.com Sep 30, 2025

SCAMMERS BEWARE!

They will take your money and refuse the car with some insurance excuse and not give the money back....

C
Carl Sheridan
trustpilot.com Sep 30, 2025

The booking seemed to have failed

The booking seemed to have failed. I contacted via the web page and got an immediate...

K
Kevin Jordan
trustpilot.com Sep 30, 2025

Quick efficient service

Quick efficient s...

v
very happy customer
trustpilot.com Sep 30, 2025

5 star service every time

5 star service every time. Fantastic...

p
paul
trustpilot.com Sep 30, 2025

Excellent value and support

Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained an...

C
Chris, Northants
trustpilot.com Sep 30, 2025

Easy to find the car I wanted

Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does cl...

k
karen ellis
trustpilot.com Sep 30, 2025

All worked out

Simple to book. Clearly exp...

C
Caitlin Wylie
trustpilot.com Sep 30, 2025

Booked & paid for a car more upfront

Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I con...

D
Dominic Thomas
trustpilot.com Sep 30, 2025

Very happy with our experience of using…

Very happy with our experience of using car rentals. Hired a car for 5 days from Dublin airport. Everything was straightforward and transparent with b...

C
Crispian Huggill
trustpilot.com Sep 30, 2025

Good rental experience

Considerate, pleasant and profession...

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Conclusion

Reviews indicate Carrentals often provides an easy-to-use booking experience, competitive pricing and helpful support for many customers. Several reviewers praise clear website information, useful filters and affordable insurance options. However, recurring negative reports involve deposit disputes, credit-check refusals and slow or email-only customer service in some cases. Prospective renters should verify supplier deposit amounts, confirm credit-check requirements before prepayment and keep records of booking communications to reduce risk.