Carrentals
Experiences & Reviews
Carrentals operates an online car-hire booking and comparison platform that lists offers from multiple suppliers. The site typically displays prices, insurance and excess options, booking details and supplier terms so consumers can compare and reserve vehicles online.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise helpful, efficient staff, but several report poor handling of refunds and dispute resolution.
Value for money
Most reviewers note competitive rates and inexpensive insurance options; a minority report unexpected charges or withheld refunds.
User experience
Booking and website filters are frequently described as easy and clear, though some users experienced buggy cancellation flows.
Product quality
A small number of reviews mention vehicle condition or upgrades (generally positive); sample size is limited for firm conclusions.
Communication
Several reviewers report prompt, clear responses; others describe slow email-only replies, closed phone lines and long wait times.
Overall experience
Many customers report smooth rentals and repeat use, while a notable minority report disputes over deposits, refunds or checks.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A Seamless Experience with Affordable Rates
"I recently used Carrentals to hire a car for a weekend trip and I was genuinely impressed with the service provided. The process of searching available cars was simple, and within minutes I found the perfect vehicle at an affordable price. One aspect that stood out to me was the variety of options available from different suppliers in my area. This made it easy to compare prices and features all in one place, without having to navigate through multiple websites myself. Another great feature about Carrentals is their excellent customer service support. When I had questions regarding my booking, they were quick to respond via phone or email and provide detailed answers. Additionally, there were no surprise fees or additional costs added on top of what was quoted during the booking process which was great as everything went according to plan without any hidden surprises popping up later. Overall, using Carrentals made my car rental experience convenient and straightforward thanks to its user-friendly platform and helpful customer support team. For anyone looking for hassle-free car rentals at competitive rates - this is definitely one company worth checking out!"
Returned car to Paphos airport and was…
"Returned car to Paphos airport and was told all ok. Instead of my deposit being returned further money was taken from my card. Tried calling carrental..."
Buggy systems to avoid the 48h free cancellation
"I made a reservation from Portugal to start on the 14/08/2025 at 18:30 with 48 hours free cancellation. On the 12th at 17, I decided, I want to cancel..."
5 star service every time
"5 star service every time. Fantastic..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
affordable insurance
The best attribute is the offer of "worry-free" hire,...
As always great customer service
As always great customer service. So easy to b...
Easy to use and great prices
Easy to use and great p...
Returned car to Paphos airport and was…
Returned car to Paphos airport and was told all ok. Instead of my deposit being returned further money was taken from my card. Tried calling carrental...
Dont believe what you read on Carrental.co.uk website
Having rented a car through Carrentals.co.uk with SIXT at Belfast City Airport I specifically used this site as they show the credit card deposit and...
Website is easy to use and has great…
Website is easy to use and has great filters / options. If anything goes wrong - the service team are very p...
Buggy systems to avoid the 48h free cancellation
I made a reservation from Portugal to start on the 14/08/2025 at 18:30 with 48 hours free cancellation. On the 12th at 17, I decided, I want to cancel...
A straightforward process with no…
A straightforward process with no problems. We...
Easy booking
Information on the website was clear. Good prices. Once booked t...
Good all-round service provided.
Good all-round s...
SCAMMERS BEWARE!
They will take your money and refuse the car with some insurance excuse and not give the money back....
The booking seemed to have failed
The booking seemed to have failed. I contacted via the web page and got an immediate...
Quick efficient service
Quick efficient s...
5 star service every time
5 star service every time. Fantastic...
Excellent value and support
Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained an...
Easy to find the car I wanted
Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does cl...
All worked out
Simple to book. Clearly exp...
Booked & paid for a car more upfront
Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I con...
Very happy with our experience of using…
Very happy with our experience of using car rentals. Hired a car for 5 days from Dublin airport. Everything was straightforward and transparent with b...
Good rental experience
Considerate, pleasant and profession...
Conclusion
Reviews indicate Carrentals often provides an easy-to-use booking experience, competitive pricing and helpful support for many customers. Several reviewers praise clear website information, useful filters and affordable insurance options. However, recurring negative reports involve deposit disputes, credit-check refusals and slow or email-only customer service in some cases. Prospective renters should verify supplier deposit amounts, confirm credit-check requirements before prepayment and keep records of booking communications to reduce risk.