Reviews indicate Carrentals often provides an easy-to-use booking experience, competitive pricing and helpful support for many customers. Several reviewers praise clear website information, useful filters and affordable insurance options. However, recurring negative reports involve deposit disputes, credit-check refusals and slow or email-only customer service in some cases. Prospective renters should verify supplier deposit amounts, confirm credit-check requirements before prepayment and keep records of booking communications to reduce risk.
Examples from available reviews (Jan 2019 – Feb 2026).
Carrentals provided a convenient, transparent booking process with helpful support.
“there were no surprise fees or additional costs”
Deposit taken after return and customer service delayed with email-only responses.
“received an automated response telling me to expect a reply within 8-12 weeks.”
System errors and support hours prevented free cancellation within stated timeframe.
“They should fix their buggy systems and do make sure their customer support is working at the hours they mention!”
Consistently five-star service and great value for money.
“5 star service every time. Fantastic value for money, never had an issue.”
Many reviewers praise helpful, efficient staff, but several report poor handling of refunds and dispute resolution.
Most reviewers note competitive rates and inexpensive insurance options; a minority report unexpected charges or withheld refunds.
Booking and website filters are frequently described as easy and clear, though some users experienced buggy cancellation flows.
A small number of reviews mention vehicle condition or upgrades (generally positive); sample size is limited for firm conclusions.
Several reviewers report prompt, clear responses; others describe slow email-only replies, closed phone lines and long wait times.
Many customers report smooth rentals and repeat use, while a notable minority report disputes over deposits, refunds or checks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Professional, efficient and helpful throughout the rental process.
“professional, efficient and helpful.”
Provided friendly, no-fuss service throughout.
“Good friendly ,no fuss Service.”
Very pleasant experience with everything easy.
“Very pleasant experience. Everything was easy.”
Cancelled within timeframe but refund not received and investigation refused.
“They asked me to show them , an impossible to obtain ‘signed/headed letter from my bank stating that the refund hadn’t arrived’.”
Simple, efficient and trouble-free booking process.
“The entire process was simple, efficient and trouble free.”
No emergency contact, car withheld abroad and poor refund handling.
“The emergency number DOESN'T WORK.”
Easy, clean booking process with competitive pricing.
“Easy and clean booking process and competitive pricing”
Great booking experience with fast service.
“Great booking and fast service.”
They charged my credit card without permission and never refunded.
“charging your credit card without your permission and never refunded.”
Easy website navigation with excellent value for future rentals.
“Excellent value and will use again for future rentals.”
Regular user praises easy site, filters and competitive prices.
“Prices are very competitive as well.”
Offers low-cost daily insurance and worry-free hire option.
“worry-free" hire, at a reasonable cost for daily insurance - $5 vs $40!”
Consistently great customer service and clear booking information.
“As always great customer service.”
Website is easy to use and offers great prices.
“Easy to use and great prices.”
Deposit taken after return and customer service delayed with email-only responses.
“received an automated response telling me to expect a reply within 8-12 weeks.”
Advertised deposit differed at desk and customer service refused refund.
“Dont believe all you read on their website - and customer service poor”
Easy website with helpful service team that proactively resolves issues.
“Website is easy to use and has great filters / options.”
System errors and support hours prevented free cancellation within stated timeframe.
“They should fix their buggy systems and do make sure their customer support is working at the hours they mention!”
Straightforward booking process with no problems experienced.
“A straightforward process with no problems.”
Clear website information and straightforward collection instructions.
“Information on the website was clear.”
The company provided good all-round service.
“Good all-round service provided.”
Alleges money was taken and refund refused.
“They will take your money and refuse the car with some insurance excuse and not give the money back.”
Booking issue resolved quickly by friendly human customer support.
“Friendly, quick and problem solved. Great service.”
Quick, efficient and hassle-free service.
“Quick efficient service. No hassle”
Consistently five-star service and great value for money.
“5 star service every time. Fantastic value for money, never had an issue.”
Easy booking with reasonable rates and clear support during rental.
“Easy to book, reasonable rate and excellent support during and after rental period.”
Easy to find cars and free cancellation allows rebooking for better prices.
“Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does close to hire date) I can rebook.”
Simple booking, clear explanations and reasonable pricing.
“Simple to book. Clearly explained and reasonable price.”
Failed credit check prevented collection and no refund was given.
“I was told I should have called europecar beforehand and checked if I was going to pass the credit check.”
Booking process straightforward and received a complimentary upgrade.
“they immediately gave us an upgrade without charging me extra.”
Staff were professional and the car was in excellent condition.
“Car in excellant condition”
They refused my cancellation and would not refund $64.
“it's non refundable.”
Rental desk demanded two credit cards, charged and downgraded car; support unhelpful.
“When arriving at the Car Rental they said they needed two credit cards from main driver.”
They denied a full refund and charged three days' fees.
“charged me for 3 days fees”
Booking cancelled last-minute without explanation and no contact number provided.
“If you try to get in contact there is no number to call.”
They have not refunded a cancelled booking despite repeated contact.
“I have now received a monthly charge on what should have been refunded”
Budget charged my card and Carrentals offered no support or explanation.
“Budget took money from my credit card.”
They charged us and directed us to a closed pickup location.
“sent us to pick up the car at a Thrifty office that was CLOSED.”
A system problem forced me to pay $235 extra or wait three hours.
“I would have to pay $235 extra for the insurance unless I wanted to wait 3 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carrentals operates an online car-hire booking and comparison platform that lists offers from multiple suppliers. The site typically displays prices, insurance and excess options, booking details and supplier terms so consumers can compare and reserve vehicles online.