Many reviewers like Carrentals for its clear website, simple booking process, and competitive prices. Many also mention helpful, fast staff who sort out issues during booking or the rental. A large number of complaints focus on unexpected charges, refunds not returned, and problems when picking up the car. Negative reviews also often mention poor communication and emergency help that couldn’t be reached.
Examples from available reviews (Jan 2019 – Mar 2026).
Simple, efficient and trouble-free booking process.
“The entire process was simple, efficient and trouble free.”
Regular user praises easy site, filters and competitive prices.
“Prices are very competitive as well.”
They charged my credit card without permission and never refunded.
“charging your credit card without your permission and never refunded.”
No car provided, slow responses and no refund after two months.
“No car was available upon arrival”
Many reviews praise friendly, efficient staff and quick help during booking. Others describe failures at pickup, including cars being withheld and refunds refused. Some reviewers say they were passed between teams repeatedly and still didn’t get a workable fix.
Many reviewers point to competitive prices, helpful filters, and low-cost daily insurance options. Multiple complaints mention surprise fees, higher prices than confirmed, large security deposits, or extra insurance demanded at pickup. Value comments show up in both high and low ratings and largely depend on whether the advertised price matched what the supplier charged.
Many customers describe a clean, easy-to-use site with a smooth booking flow, useful filters, and cancellation options. Several reviewers report failed confirmations, payment errors, or bugs that prevented free cancellation. A few mention long waits for automated replies that made it hard to resolve issues in time.
Some reviewers say the cars arrived in excellent condition, sometimes with free upgrades. Multiple reviewers report dirty or damaged vehicles, disputed damage charges after return, and all-in cover not being recognised. Mentions of vehicle condition appear less often than comments about billing or communication.
Many negative reviews cite slow replies, automated responses, and no reachable phone contact when it mattered. Several customers mention missing confirmation numbers, complaints being ignored, and requests for documents they couldn’t provide. A smaller number describe clear support during the rental and quick follow-up.
Reviews are sharply divided: people praise the easy online booking and low prices, while most negative feedback centres on charges, refunds, and pickup problems. The dataset includes both five-star recommendations for ease and many one-star disputes over fees or suppliers not showing up. The same split shows up across comments on service, communication, and value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Professional, efficient and helpful throughout the rental process.
“professional, efficient and helpful.”
Provided friendly, no-fuss service throughout.
“Good friendly ,no fuss Service.”
Very pleasant experience with everything easy.
“Very pleasant experience. Everything was easy.”
Cancelled within timeframe but refund not received and investigation refused.
“They asked me to show them , an impossible to obtain ‘signed/headed letter from my bank stating that the refund hadn’t arrived’.”
Simple, efficient and trouble-free booking process.
“The entire process was simple, efficient and trouble free.”
No emergency contact, car withheld abroad and poor refund handling.
“The emergency number DOESN'T WORK.”
Easy, clean booking process with competitive pricing.
“Easy and clean booking process and competitive pricing”
Great booking experience with fast service.
“Great booking and fast service.”
They charged my credit card without permission and never refunded.
“charging your credit card without your permission and never refunded.”
Easy website navigation with excellent value for future rentals.
“Excellent value and will use again for future rentals.”
Regular user praises easy site, filters and competitive prices.
“Prices are very competitive as well.”
Offers low-cost daily insurance and worry-free hire option.
“worry-free" hire, at a reasonable cost for daily insurance - $5 vs $40!”
Consistently great customer service and clear booking information.
“As always great customer service.”
Website is easy to use and offers great prices.
“Easy to use and great prices.”
Deposit taken after return and customer service delayed with email-only responses.
“received an automated response telling me to expect a reply within 8-12 weeks.”
Advertised deposit differed at desk and customer service refused refund.
“Dont believe all you read on their website - and customer service poor”
Easy website with helpful service team that proactively resolves issues.
“Website is easy to use and has great filters / options.”
System errors and support hours prevented free cancellation within stated timeframe.
“They should fix their buggy systems and do make sure their customer support is working at the hours they mention!”
Straightforward booking process with no problems experienced.
“A straightforward process with no problems.”
Clear website information and straightforward collection instructions.
“Information on the website was clear.”
The company provided good all-round service.
“Good all-round service provided.”
Alleges money was taken and refund refused.
“They will take your money and refuse the car with some insurance excuse and not give the money back.”
Booking issue resolved quickly by friendly human customer support.
“Friendly, quick and problem solved. Great service.”
Quick, efficient and hassle-free service.
“Quick efficient service. No hassle”
Consistently five-star service and great value for money.
“5 star service every time. Fantastic value for money, never had an issue.”
Easy booking with reasonable rates and clear support during rental.
“Easy to book, reasonable rate and excellent support during and after rental period.”
Easy to find cars and free cancellation allows rebooking for better prices.
“Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does close to hire date) I can rebook.”
Simple booking, clear explanations and reasonable pricing.
“Simple to book. Clearly explained and reasonable price.”
Failed credit check prevented collection and no refund was given.
“I was told I should have called europecar beforehand and checked if I was going to pass the credit check.”
Booking process straightforward and received a complimentary upgrade.
“they immediately gave us an upgrade without charging me extra.”
Staff were professional and the car was in excellent condition.
“Car in excellant condition”
They refused my cancellation and would not refund $64.
“it's non refundable.”
Rental desk demanded two credit cards, charged and downgraded car; support unhelpful.
“When arriving at the Car Rental they said they needed two credit cards from main driver.”
They denied a full refund and charged three days' fees.
“charged me for 3 days fees”
Booking cancelled last-minute without explanation and no contact number provided.
“If you try to get in contact there is no number to call.”
They have not refunded a cancelled booking despite repeated contact.
“I have now received a monthly charge on what should have been refunded”
Budget charged my card and Carrentals offered no support or explanation.
“Budget took money from my credit card.”
They charged us and directed us to a closed pickup location.
“sent us to pick up the car at a Thrifty office that was CLOSED.”
A system problem forced me to pay $235 extra or wait three hours.
“I would have to pay $235 extra for the insurance unless I wanted to wait 3 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carrentals runs an online car-rental booking and comparison platform. Users can search and compare offers from multiple suppliers by vehicle type, price, and pickup location. Before purchase, the site shows supplier policies, optional insurance add-ons, and booking terms. It covers airport and city-centre pickup points and includes tools to manage bookings, cancellations, and changes.