Reviews Analysed
21
We Collect & Analyse Reviews
Carrentals
Experiences & Reviews
Carrentals operates an online car-hire booking and comparison platform that lists offers from multiple suppliers. The site typically displays prices, insurance and excess options, booking details and supplier terms so consumers can compare and reserve vehicles online.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
22d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers praise helpful, efficient staff, but several report poor handling of refunds and dispute resolution.
Share
Mixed
21%
💰
Value for money
Most reviewers note competitive rates and inexpensive insurance options; a minority report unexpected charges or withheld refunds.
Share
Mixed
16%
⚡
User experience
Booking and website filters are frequently described as easy and clear, though some users experienced buggy cancellation flows.
Share
Strong
19%
🔧
Product quality
A small number of reviews mention vehicle condition or upgrades (generally positive); sample size is limited for firm conclusions.
Share
Mixed
3%
📞
Communication
Several reviewers report prompt, clear responses; others describe slow email-only replies, closed phone lines and long wait times.
Share
Mixed
18%
⭐
Overall experience
Many customers report smooth rentals and repeat use, while a notable minority report disputes over deposits, refunds or checks.
Share
Mixed
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A Seamless Experience with Affordable Rates
"I recently used Carrentals to hire a car for a weekend trip and I was genuinely impressed with the service provided. The process of searching available cars was simple, and within minutes I found the perfect vehicle at an affordable price. One aspect that stood out to me was the variety of options available from different suppliers in my area. This made it easy to compare prices and features all in one place, without having to navigate through multiple websites myself. Another great feature about Carrentals is their excellent customer service support. When I had questions regarding my booking, they were quick to respond via phone or email and provide detailed answers. Additionally, there were no surprise fees or additional costs added on top of what was quoted during the booking process which was great as everything went according to plan without any hidden surprises popping up later. Overall, using Carrentals made my car rental experience convenient and straightforward thanks to its user-friendly platform and helpful customer support team. For anyone looking for hassle-free car rentals at competitive rates - this is definitely one company worth checking out!"
Kattie Collins
Collected.reviews
Oct 16, 2022
Featured for: Detailed positive on service and UX
Returned car to Paphos airport and was…
"Returned car to Paphos airport and was told all ok. Instead of my deposit being returned further money was taken from my card. Tried calling carrental..."
Tim Plant
Trustpilot
Sep 30, 2025
Featured for: Deposit refund and communication failure
Buggy systems to avoid the 48h free cancellation
"I made a reservation from Portugal to start on the 14/08/2025 at 18:30 with 48 hours free cancellation. On the 12th at 17, I decided, I want to cancel..."
Shady Issa
Trustpilot
Sep 30, 2025
Featured for: Cancellation system bug and hours
5 star service every time
"5 star service every time. Fantastic..."
very happy customer
Trustpilot
Sep 30, 2025
Featured for: Short exemplary positive overall review
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
O
Owen
trustpilot.com
Sep 30, 2025
affordable insurance
The best attribute is the offer of "worry-free" hire,...
M
Malcolm Porter
trustpilot.com
Sep 30, 2025
As always great customer service
As always great customer service. So easy to b...
P
Peter Barton
trustpilot.com
Sep 30, 2025
Easy to use and great prices
Easy to use and great p...
T
Tim Plant
trustpilot.com
Sep 30, 2025
Returned car to Paphos airport and was…
Returned car to Paphos airport and was told all ok. Instead of my deposit being returned further money was taken from my card. Tried calling carrental...
D
David Balkwell
trustpilot.com
Sep 30, 2025
Dont believe what you read on Carrental.co.uk website
Having rented a car through Carrentals.co.uk with SIXT at Belfast City Airport I specifically used this site as they show the credit card deposit and...
K
Keith Minton
trustpilot.com
Sep 30, 2025
Website is easy to use and has great…
Website is easy to use and has great filters / options. If anything goes wrong - the service team are very p...
S
Shady Issa
trustpilot.com
Sep 30, 2025
Buggy systems to avoid the 48h free cancellation
I made a reservation from Portugal to start on the 14/08/2025 at 18:30 with 48 hours free cancellation. On the 12th at 17, I decided, I want to cancel...
M
Michael Muscat
trustpilot.com
Sep 30, 2025
A straightforward process with no…
A straightforward process with no problems. We...
C
Claire Gray
trustpilot.com
Sep 30, 2025
Easy booking
Information on the website was clear. Good prices. Once booked t...
C
Cava Bassa
trustpilot.com
Sep 30, 2025
Good all-round service provided.
Good all-round s...
A
Abdullah
trustpilot.com
Sep 30, 2025
SCAMMERS BEWARE!
They will take your money and refuse the car with some insurance excuse and not give the money back....
C
Carl Sheridan
trustpilot.com
Sep 30, 2025
The booking seemed to have failed
The booking seemed to have failed. I contacted via the web page and got an immediate...
K
Kevin Jordan
trustpilot.com
Sep 30, 2025
Quick efficient service
Quick efficient s...
v
very happy customer
trustpilot.com
Sep 30, 2025
5 star service every time
5 star service every time. Fantastic...
p
paul
trustpilot.com
Sep 30, 2025
Excellent value and support
Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained an...
C
Chris, Northants
trustpilot.com
Sep 30, 2025
Easy to find the car I wanted
Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does cl...
k
karen ellis
trustpilot.com
Sep 30, 2025
All worked out
Simple to book. Clearly exp...
C
Caitlin Wylie
trustpilot.com
Sep 30, 2025
Booked & paid for a car more upfront
Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I con...
D
Dominic Thomas
trustpilot.com
Sep 30, 2025
Very happy with our experience of using…
Very happy with our experience of using car rentals. Hired a car for 5 days from Dublin airport. Everything was straightforward and transparent with b...
C
Crispian Huggill
trustpilot.com
Sep 30, 2025
Good rental experience
Considerate, pleasant and profession...
Conclusion
Reviews indicate Carrentals often provides an easy-to-use booking experience, competitive pricing and helpful support for many customers. Several reviewers praise clear website information, useful filters and affordable insurance options. However, recurring negative reports involve deposit disputes, credit-check refusals and slow or email-only customer service in some cases. Prospective renters should verify supplier deposit amounts, confirm credit-check requirements before prepayment and keep records of booking communications to reduce risk.