Reviews indicate Carrentals often provides an easy-to-use booking experience, competitive pricing and helpful support for many customers. Several reviewers praise clear website information, useful filters and affordable insurance options. However, recurring negative reports involve deposit disputes, credit-check refusals and slow or email-only customer service in some cases. Prospective renters should verify supplier deposit amounts, confirm credit-check requirements before prepayment and keep records of booking communications to reduce risk.
Examples from available reviews (Jan 2019 – Feb 2026).
Carrentals provided a convenient, transparent booking process with helpful support.
“there were no surprise fees or additional costs”
Deposit taken after return and customer service delayed with email-only responses.
“received an automated response telling me to expect a reply within 8-12 weeks.”
System errors and support hours prevented free cancellation within stated timeframe.
“They should fix their buggy systems and do make sure their customer support is working at the hours they mention!”
Consistently five-star service and great value for money.
“5 star service every time. Fantastic value for money, never had an issue.”
Many reviewers praise helpful, efficient staff, but several report poor handling of refunds and dispute resolution.
Most reviewers note competitive rates and inexpensive insurance options; a minority report unexpected charges or withheld refunds.
Booking and website filters are frequently described as easy and clear, though some users experienced buggy cancellation flows.
A small number of reviews mention vehicle condition or upgrades (generally positive); sample size is limited for firm conclusions.
Several reviewers report prompt, clear responses; others describe slow email-only replies, closed phone lines and long wait times.
Many customers report smooth rentals and repeat use, while a notable minority report disputes over deposits, refunds or checks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
They refused to refund or credit a booking after my flight delay.
“they wouldn't even apply the credit to a future reservation and said they would not refund me.”
Voucher directions led to no agency and they refused to refund.
“When we arrived at the indicated location there was no rental agency!”
They failed to provide a confirmation number and offered no support.
“They could not provide me a confirmation number.”
Partner refused the booking due to no physical credit card and no refund.
“I didn't have a physical credit card - only one on my phone.”
They charged a $50 cancellation fee despite immediate mistaken cancellation.
“I was charged $50!”
All‑in cover wasn't recognised, vehicle was damaged and extra charges required.
“De wagen die we kregen was dan ook nog vuil, enorm geblutst en stonk naar cigaretterook.”
They demanded large deposits and upfront charges but ignored online chats.
“They wanted 2,000 euros deposit upon picking up a car”
They cancelled my booking for a late arrival and charged the full amount.
“they would be happy to rent us a car for double the cost.”
They attempted to add an unauthorised $294 in extra fees and taxes.
“They are trying to charge me an additional $294 for a $205 rental”
They required a $50 cancellation fee and refused to waive it.
“I would be charged a $50 cancellation fee and only receive a refund of $30.”
Prepayment was not recognised and I had to pay again at pickup.
“Fox said that nothing was paid from CarRental.com”
They do not refund for an entire unused rental day.
“does not refund for an entire day of no rental.”
They charged an extra $203 after accidentally renting a different car.
“the car rental company charged me an additional $203 dollars”
They repeatedly transferred me and failed to change the booked vehicle.
“they kept telling me I was talking to the wrong person and having me call someone else”
Customer support acknowledged issue but then ignored complaint and provided only T&C defence.
“I was then ignored.”
I recently used Carrentals to hire a car for a weekend trip and I was genuinely impressed with the service provided. The process of searching available cars was simple, and within minutes I found the perfect vehicle at an affordable price.
One aspect that stood out to me was the variety of options available from different suppliers in my area. This made it easy to compare prices and features all in one place, without having to navigate through multiple websites myself.
Another great feature about Carrentals is their excellent customer service support. When I had questions regarding my booking, they were quick to respond via phone or email and provide detailed answers.
Additionally, there were no surprise fees or additional costs added on top of what was quoted during the booking process which was great as everything went according to plan without any hidden surprises popping up later.
Overall, using Carrentals made my car rental experience convenient and straightforward thanks to its user-friendly platform and helpful customer support team. For anyone looking for hassle-free car rentals at competitive rates - this is definitely one company worth checking out!
No car provided, slow responses and no refund after two months.
“No car was available upon arrival”
Multiple issues: wrong car condition, incorrect records and extra insurance costs.
“the car recieved was in very poor condition.”
Late arrival led to disputed days and Carrentals refused adjustment; credit card refunded.
“Carrentals would not budge and did not address my arguments.”
Reviewer says service was very good and recommends it.
“Très très bonne je la recommande”
Request to change booking due to lockdown refused and force majeure denied.
“They refused as it doesn’t meet the t’s & c’s.”
Unclear terms led to rental refusal and inability to contact a real person.
“worst service i have ever received!”
Was charged twice and now must chase refunds; unauthorized debit attempted.
“Made to pay twice.”
Late arrival led to cancellation without notice and were denied car twice, paying twice.
“we paid two reservations for six days and we did not get any car.”
Confirmed booking failed due to card transaction issues, forcing costly rebooking.
“Was informed that my booking had not been confirmed although it was CONFIRMED BOOKING online”
Advertised price increased at confirmation and security deposit seemed excessive.
“Security deposit required is double the amount the actual car rental company charge.”
Booked automatic car but provided manual and charged extra; Carrentals declined reimbursement.
“booking with Carrentals guarantees you nothing.”
Unexpected extra insurance charge of £415 required at collection.
“Had to pay an extra £415 to pay for Eazirents car insurance!!!”
Post-rental £250 charge alleged for damage, which reviewer disputes.
“Got home and the credit card bill had £250 on it”
Paid online but supplier refused payment at collection and Carrentals refused a refund.
“When I arrived in the airport at 11pm, Europcar refused to take my debit card”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carrentals operates an online car-hire booking and comparison platform that lists offers from multiple suppliers. The site typically displays prices, insurance and excess options, booking details and supplier terms so consumers can compare and reserve vehicles online.