Many reviewers like Carrentals for its clear website, simple booking process, and competitive prices. Many also mention helpful, fast staff who sort out issues during booking or the rental. A large number of complaints focus on unexpected charges, refunds not returned, and problems when picking up the car. Negative reviews also often mention poor communication and emergency help that couldn’t be reached.
Examples from available reviews (Jan 2019 – Mar 2026).
Simple, efficient and trouble-free booking process.
“The entire process was simple, efficient and trouble free.”
Regular user praises easy site, filters and competitive prices.
“Prices are very competitive as well.”
They charged my credit card without permission and never refunded.
“charging your credit card without your permission and never refunded.”
No car provided, slow responses and no refund after two months.
“No car was available upon arrival”
Many reviews praise friendly, efficient staff and quick help during booking. Others describe failures at pickup, including cars being withheld and refunds refused. Some reviewers say they were passed between teams repeatedly and still didn’t get a workable fix.
Many reviewers point to competitive prices, helpful filters, and low-cost daily insurance options. Multiple complaints mention surprise fees, higher prices than confirmed, large security deposits, or extra insurance demanded at pickup. Value comments show up in both high and low ratings and largely depend on whether the advertised price matched what the supplier charged.
Many customers describe a clean, easy-to-use site with a smooth booking flow, useful filters, and cancellation options. Several reviewers report failed confirmations, payment errors, or bugs that prevented free cancellation. A few mention long waits for automated replies that made it hard to resolve issues in time.
Some reviewers say the cars arrived in excellent condition, sometimes with free upgrades. Multiple reviewers report dirty or damaged vehicles, disputed damage charges after return, and all-in cover not being recognised. Mentions of vehicle condition appear less often than comments about billing or communication.
Many negative reviews cite slow replies, automated responses, and no reachable phone contact when it mattered. Several customers mention missing confirmation numbers, complaints being ignored, and requests for documents they couldn’t provide. A smaller number describe clear support during the rental and quick follow-up.
Reviews are sharply divided: people praise the easy online booking and low prices, while most negative feedback centres on charges, refunds, and pickup problems. The dataset includes both five-star recommendations for ease and many one-star disputes over fees or suppliers not showing up. The same split shows up across comments on service, communication, and value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
They refused to refund or credit a booking after my flight delay.
“they wouldn't even apply the credit to a future reservation and said they would not refund me.”
Voucher directions led to no agency and they refused to refund.
“When we arrived at the indicated location there was no rental agency!”
They failed to provide a confirmation number and offered no support.
“They could not provide me a confirmation number.”
Partner refused the booking due to no physical credit card and no refund.
“I didn't have a physical credit card - only one on my phone.”
They charged a $50 cancellation fee despite immediate mistaken cancellation.
“I was charged $50!”
All‑in cover wasn't recognised, vehicle was damaged and extra charges required.
“De wagen die we kregen was dan ook nog vuil, enorm geblutst en stonk naar cigaretterook.”
They demanded large deposits and upfront charges but ignored online chats.
“They wanted 2,000 euros deposit upon picking up a car”
They cancelled my booking for a late arrival and charged the full amount.
“they would be happy to rent us a car for double the cost.”
They attempted to add an unauthorised $294 in extra fees and taxes.
“They are trying to charge me an additional $294 for a $205 rental”
They required a $50 cancellation fee and refused to waive it.
“I would be charged a $50 cancellation fee and only receive a refund of $30.”
Prepayment was not recognised and I had to pay again at pickup.
“Fox said that nothing was paid from CarRental.com”
They do not refund for an entire unused rental day.
“does not refund for an entire day of no rental.”
They charged an extra $203 after accidentally renting a different car.
“the car rental company charged me an additional $203 dollars”
They repeatedly transferred me and failed to change the booked vehicle.
“they kept telling me I was talking to the wrong person and having me call someone else”
Customer support acknowledged issue but then ignored complaint and provided only T&C defence.
“I was then ignored.”
I recently used Carrentals to hire a car for a weekend trip and I was genuinely impressed with the service provided. The process of searching available cars was simple, and within minutes I found the perfect vehicle at an affordable price.
One aspect that stood out to me was the variety of options available from different suppliers in my area. This made it easy to compare prices and features all in one place, without having to navigate through multiple websites myself.
Another great feature about Carrentals is their excellent customer service support. When I had questions regarding my booking, they were quick to respond via phone or email and provide detailed answers.
Additionally, there were no surprise fees or additional costs added on top of what was quoted during the booking process which was great as everything went according to plan without any hidden surprises popping up later.
Overall, using Carrentals made my car rental experience convenient and straightforward thanks to its user-friendly platform and helpful customer support team. For anyone looking for hassle-free car rentals at competitive rates - this is definitely one company worth checking out!
No car provided, slow responses and no refund after two months.
“No car was available upon arrival”
Multiple issues: wrong car condition, incorrect records and extra insurance costs.
“the car recieved was in very poor condition.”
Late arrival led to disputed days and Carrentals refused adjustment; credit card refunded.
“Carrentals would not budge and did not address my arguments.”
Reviewer says service was very good and recommends it.
“Très très bonne je la recommande”
Request to change booking due to lockdown refused and force majeure denied.
“They refused as it doesn’t meet the t’s & c’s.”
Unclear terms led to rental refusal and inability to contact a real person.
“worst service i have ever received!”
Was charged twice and now must chase refunds; unauthorized debit attempted.
“Made to pay twice.”
Late arrival led to cancellation without notice and were denied car twice, paying twice.
“we paid two reservations for six days and we did not get any car.”
Confirmed booking failed due to card transaction issues, forcing costly rebooking.
“Was informed that my booking had not been confirmed although it was CONFIRMED BOOKING online”
Advertised price increased at confirmation and security deposit seemed excessive.
“Security deposit required is double the amount the actual car rental company charge.”
Booked automatic car but provided manual and charged extra; Carrentals declined reimbursement.
“booking with Carrentals guarantees you nothing.”
Unexpected extra insurance charge of £415 required at collection.
“Had to pay an extra £415 to pay for Eazirents car insurance!!!”
Post-rental £250 charge alleged for damage, which reviewer disputes.
“Got home and the credit card bill had £250 on it”
Paid online but supplier refused payment at collection and Carrentals refused a refund.
“When I arrived in the airport at 11pm, Europcar refused to take my debit card”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carrentals runs an online car-rental booking and comparison platform. Users can search and compare offers from multiple suppliers by vehicle type, price, and pickup location. Before purchase, the site shows supplier policies, optional insurance add-ons, and booking terms. It covers airport and city-centre pickup points and includes tools to manage bookings, cancellations, and changes.