Reviews Analysed
20
We Collect & Analyse Reviews
Blueground
Experiences & Reviews
Blueground is a company that leases fully furnished, serviced apartments for mid‑ to long‑term stays in major cities worldwide. It operates a direct booking platform and manages furnished units intended for business travellers, relocating professionals and temporary residents. Listings typically advertise furnished interiors, utilities and on‑site support, with minimum stay terms commonly used for month‑long rentals.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many guests report attentive, helpful onsite staff and smooth stays, but several mention cancellations, delays and unresolved service problems when issues arise.
Share
Mixed
19%
💰
Value for money
Several reviews describe unexpected charges, deposit disputes or poor compensation for disruptions; a minority note timely refunds or good comparative value.
Share
Weak
9%
⚡
User experience
Bookings and check‑ins are often described as straightforward, yet a notable portion report last‑minute cancellations, access delays or platform/supplier issues.
Share
Mixed
10%
🔧
Product quality
Most guests describe clean, well‑furnished apartments that match listings, with convenient locations and functioning amenities across multiple stays.
Share
Strong
25%
📞
Communication
Multiple reviewers report poor or inconsistent communication about availability, billing or urgent problems; a smaller number praise responsive staff members.
Share
Weak
9%
⭐
Overall experience
A majority of reviewers report positive overall stays citing cleanliness, location and helpful staff, while a minority recount serious service or billing failures.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Comfortable Stay with Excellent Service
"My stay was a great experience! The space matched the photos exactly, clean, comfortable, and safe. The staff was very attentive and quick to help whe..."
Luis Zamarron
Trustpilot
Sep 30, 2025
Featured for: Attentive staff and accurate listing
BED BUGs
"I contracted with Blueground for a 3 month furnished apartment and wire transferred them $12,361. I showed up at the apartment at the confirmed check..."
Jet Doug
Trustpilot
Sep 30, 2025
Featured for: Bed bug incident; reimbursement dispute
Worst experience ever!
"Update 27 September : the statement that an alternative apartment was offered is not correct! Whilst the refund has been managed swiftly and the amoun..."
T Pook
Trustpilot
Sep 30, 2025
Featured for: Last‑minute cancellation; exchange‑rate loss
I was hit with a bill of 1000 USD upon…
"I was hit with a bill of 1000 USD upon leaving their property with my family after three years. It was an old building and apartment with many quirks,..."
Alp Ayhan
Trustpilot
Sep 30, 2025
Featured for: Unexpected $1000 bill; deposit dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Jet Doug
trustpilot.com
Sep 30, 2025
BED BUGs
I contracted with Blueground for a 3 month furnished apartment and wire transferred them $12,361. I showed up at the apartment at the confirmed check...
c
customer
trustpilot.com
Sep 30, 2025
Loved staying there
Loved staying there, had everything I needed...
L
Luis Zamarron
trustpilot.com
Sep 30, 2025
Comfortable Stay with Excellent Service
My stay was a great experience! The space matched the photos exactly, clean, comfortable, and safe. The staff was very attentive and quick to help whe...
H
Hongwei
trustpilot.com
Sep 30, 2025
Very clean and comfortable
...
G
Gabriel Bejarano
trustpilot.com
Sep 30, 2025
Everything is perfect it is perfect to me
Everything is perfect it...
C
CNV
trustpilot.com
Sep 30, 2025
Assembly Row
The unit was clean and tastefully decorated....
R
Robert Underwood
trustpilot.com
Sep 30, 2025
Great location
The room is located right outside Central Park with the metro and shops right next to it. You could’ve walked to anywhere you need to b...
c
customer
trustpilot.com
Sep 30, 2025
To my first surprise,the room is…
To my first surprise,the room is spacious , neat and tidy.I love coffee& black tea , and you placed them on the table.Then, the detergent and kitchen...
T
T Pook
trustpilot.com
Sep 30, 2025
Worst experience ever!
Update 27 September : the statement that an alternative apartment was offered is not correct! Whilst the refund has been managed swiftly and the amoun...
J
Joseph Bernhardt
trustpilot.com
Sep 30, 2025
Apartment in Round Rock, TX
It was easy doing business with Blueground. They made the entire experience a pleasure. The apa...
A
Alp Ayhan
trustpilot.com
Sep 30, 2025
I was hit with a bill of 1000 USD upon…
I was hit with a bill of 1000 USD upon leaving their property with my family after three years. It was an old building and apartment with many quirks,...
M
Matthew winch
trustpilot.com
Sep 30, 2025
I WILL NEVER USE THIS PLATFORM AGAIN.
I booked a stay paid including a huge deposit and the ultimately property supp...
c
customer
trustpilot.com
Sep 30, 2025
It was great
...
K
Kevin Chou
trustpilot.com
Sep 30, 2025
The location was just right
The location was just right, not too far from the Reforma Street. Great neighborhood. The front desk Michelle was awesome. She spok...
c
customer
trustpilot.com
Sep 30, 2025
Moved in a week ago with no working…
Moved in a week ago with no working internet and it still...
J
Julia
trustpilot.com
Sep 30, 2025
Wonderful time in Chicago
Wonderful 6 months stay in a beautiful location wit...
c
customer
trustpilot.com
Sep 30, 2025
Great place with Great service
The location is amazing, especially if you like good food, move e...
F
FRANCISCO JAVIER LOPEZ-RUBIO T
trustpilot.com
Sep 30, 2025
Everything is very carefully thought…
Everything is very carefully thought out, there are no unforeseen e...
M
Maureen and Jim
trustpilot.com
Sep 30, 2025
Spacious apartment. Great building. Wonderful neighborhood.
We spent four months here while our condo was being remediated. It's a super location. Lots of restaurants and shops (Wonderland Books!) nea...
R
Ronald W Gallant Jr
trustpilot.com
Sep 30, 2025
Can’t wait to come back!
Easy check-in / check out process. Incredibly ki...
Conclusion
Reviews indicate that Blueground properties are frequently praised for cleanliness, accurate listings, convenient locations and considerate onsite staff. At the same time, several guests experienced serious service and value issues, including last‑minute cancellations, billing or deposit disputes and at least one pest incident. Prospective guests should document the apartment condition at check‑in, confirm minimum stay terms and deposit/refund procedures, and verify internet and access arrangements. Doing so can help reduce risk and clarify recourse if problems occur.