Reviews indicate that Blueground properties are frequently praised for cleanliness, accurate listings, convenient locations and considerate onsite staff. At the same time, several guests experienced serious service and value issues, including last‑minute cancellations, billing or deposit disputes and at least one pest incident. Prospective guests should document the apartment condition at check‑in, confirm minimum stay terms and deposit/refund procedures, and verify internet and access arrangements. Doing so can help reduce risk and clarify recourse if problems occur.
Examples from available reviews (Sep 2025 – Feb 2026).
Clean, comfortable apartment matched photos with attentive helpful staff.
“The space matched the photos exactly”
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Booking cancelled last minute and refund caused significant exchange loss.
“substantial exchange rate difference of around GBP 525.00”
Charged US$1,000 after leaving for alleged damages to an old apartment.
“I was hit with a bill of 1000 USD upon leaving their property”
Many guests report attentive, helpful onsite staff and smooth stays, but several mention cancellations, delays and unresolved service problems when issues arise.
Several reviews describe unexpected charges, deposit disputes or poor compensation for disruptions; a minority note timely refunds or good comparative value.
Bookings and check‑ins are often described as straightforward, yet a notable portion report last‑minute cancellations, access delays or platform/supplier issues.
Most guests describe clean, well‑furnished apartments that match listings, with convenient locations and functioning amenities across multiple stays.
Multiple reviewers report poor or inconsistent communication about availability, billing or urgent problems; a smaller number praise responsive staff members.
A majority of reviewers report positive overall stays citing cleanliness, location and helpful staff, while a minority recount serious service or billing failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Apartment matched listing; clean, comfortable with responsive customer service.
“everything was exactly as described on the website.”
Apartment matched listing; clean, comfortable with responsive customer service.
“everything was exactly as described on the website.”
Multiple maintenance problems and poor, unprofessional customer service.
“To contact the blueground was very difficult and was handled by staff very unprofessional and slow.”
Multiple maintenance problems and poor, unprofessional customer service.
“To contact the blueground was very difficult and was handled by staff very unprofessional and slow.”
Third-party booked apartment had no heating; pipes burst and company didn't help.
“there was no central heat.”
Third-party booked apartment had no heating; pipes burst and company didn't help.
“there was no central heat.”
Smooth and great stay; reviewer recommends it.
“Smooth and great, I recommend”
Smooth and great stay; reviewer recommends it.
“Smooth and great, I recommend”
Found a comfortable six-month home; issues resolved smoothly by company.
“Thanks to Blueground, we were able to find a home where we could comfortably stay for six months.”
Found a comfortable six-month home; issues resolved smoothly by company.
“Thanks to Blueground, we were able to find a home where we could comfortably stay for six months.”
Fast process with keys received quickly and excellent hospitality.
“by 11:30 on Monday, I have the keys and was moving into the apartment.”
Fast process with keys received quickly and excellent hospitality.
“by 11:30 on Monday, I have the keys and was moving into the apartment.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Multiple queries left unanswered for over a week.
“still waiting for a response for over a week.”
Multiple queries left unanswered for over a week.
“still waiting for a response for over a week.”
Security deposit overdue despite providing bank details and follow-ups.
“Blueground states that security deposits are returned 30 days after check-out.”
Security deposit overdue despite providing bank details and follow-ups.
“Blueground states that security deposits are returned 30 days after check-out.”
Reservation cancelled same day with poor communication and unclear refund.
“they had canceled my reservation because the owner had terminated the contract with the company.”
Reservation cancelled same day with poor communication and unclear refund.
“they had canceled my reservation because the owner had terminated the contract with the company.”
Reviewer experienced very good service and a great apartment.
“very good service,”
Very good service; exceptional, clean apartment in great location.
“very good service,”
Landlord says tenant stopped paying and gave only six days' notice.
“they stopped paying rent the same day they informed me they were leaving”
They stopped paying rent, gave only six days’ notice, and communicated poorly.
“gave only six days’ notice to return the keys.”
Repeat stays found apartments match pictures and check-in is smooth.
“The rooms are always spotless, well-equipped, and stocked, and the check-in and check-out experience is smooth.”
Apartments match the pictures, are spotless and check-ins run smoothly.
“their apartments match the pictures perfectly.”
Guest reported good apartments and reliable support.
“Good apartments, good support”
Good apartments and good customer support overall.
“Good apartments, good support”
Quick customer service, clean apartment and helpful move-in instructions.
“Amazing and quick customer experience”
Quick customer experience, clean apartment and helpful move-in instructions.
“Amazing and quick customer experience,”
Apartment very clean with friendly onsite staff.
“Love how clean the place is...friendly staff in the office area !!”
The apartment was very clean and staff were friendly.
“Love how clean the place is...friendly staff in the office area !!”
Phone-based door unlocking was unreliable across multiple entrances.
“Phone unlocking doors can sometimes be wonky.”
Phone-based door unlocking was unreliable and caused access issues.
“Phone unlocking doors can sometimes be wonky.”
Clean renovated apartment in great location with responsive 24/7 customer service.
“Customer service was wonderful as well: available 24/7 via chat”
Clean, newly renovated apartment in a fantastic location with great service.
“The apartment was clean, newly renovated, and very comfortable”
Modern, comfortable apartments with excellent service; recommended without hesitation.
“super comfortable, modern apartments and the best service”
Modern, comfortable apartments with excellent service; reviewer recommends booking.
“super comfortable, modern apartments and the best service.”
Spotless apartment with essentials and stress-free app-based process.
“the app and virtual staff made the whole process stress-free.”
Spotless, well-equipped apartment and stress-free process, but beware losing keys.
“Another 10/10 stay with Blueground, this time in Paris!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blueground is a company that leases fully furnished, serviced apartments for mid‑ to long‑term stays in major cities worldwide. It operates a direct booking platform and manages furnished units intended for business travellers, relocating professionals and temporary residents. Listings typically advertise furnished interiors, utilities and on‑site support, with minimum stay terms commonly used for month‑long rentals.