Many guests describe spotless, well‑equipped apartments that match the photos and offer quick app‑based check‑in. Several say the stays felt comfortable and worked well for multi‑month bookings. Others report cancelled reservations, deposits withheld or delayed, and hosts not receiving rent. Most negative feedback points to poor communication and slow handling of urgent maintenance.
Examples from available reviews (Sep 2025 – Mar 2026).
Clean, newly renovated apartment in a fantastic location with great service.
“The apartment was clean, newly renovated, and very comfortable”
Modern, comfortable apartments with excellent service; reviewer recommends booking.
“super comfortable, modern apartments and the best service.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Several reviews mention quick move‑ins, fast key handovers, and helpful onsite staff. Others describe slow or unprofessional replies and maintenance requests that never get resolved. Together, these accounts split opinions on service quality.
Several reviewers report money problems, including delayed or withheld security deposits, large damage charges after checkout, and exchange losses tied to last‑minute refunds. A smaller group says refunds arrived on time or no extra charges appeared. Complaints mainly focus on refunds, damage billing, and how clearly costs are explained.
Many users describe an easy app booking process and move‑in kits ready on arrival. A smaller number report access or connectivity issues, such as unreliable phone‑based door unlocking and missing internet at check‑in. For those guests, these problems affected entry and day‑to‑day use.
Many guests say the apartments are clean, accurately shown, and well furnished. Some reports describe isolated but serious problems, including bed‑bug infestations, no heating, and burst pipes. In these cases, guests left immediately or say the company did not help.
Many guests compliment the 24/7 chat and quick replies from support. At the same time, several hosts and guests describe unanswered messages, late notices, cancelled bookings, and arguments over supplier availability. Negative reviews repeatedly include landlords reporting unpaid rent and move‑outs on short notice.
Many reviews describe very satisfying stays that guests say they would recommend. Others recount major problems that led to very poor outcomes for guests or hosts. Overall, the reviews show a sharp contrast between high‑satisfaction stays and serious operational or financial failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Apartment matched listing; clean, comfortable with responsive customer service.
“everything was exactly as described on the website.”
Apartment matched listing; clean, comfortable with responsive customer service.
“everything was exactly as described on the website.”
Multiple maintenance problems and poor, unprofessional customer service.
“To contact the blueground was very difficult and was handled by staff very unprofessional and slow.”
Multiple maintenance problems and poor, unprofessional customer service.
“To contact the blueground was very difficult and was handled by staff very unprofessional and slow.”
Third-party booked apartment had no heating; pipes burst and company didn't help.
“there was no central heat.”
Third-party booked apartment had no heating; pipes burst and company didn't help.
“there was no central heat.”
Smooth and great stay; reviewer recommends it.
“Smooth and great, I recommend”
Smooth and great stay; reviewer recommends it.
“Smooth and great, I recommend”
Found a comfortable six-month home; issues resolved smoothly by company.
“Thanks to Blueground, we were able to find a home where we could comfortably stay for six months.”
Found a comfortable six-month home; issues resolved smoothly by company.
“Thanks to Blueground, we were able to find a home where we could comfortably stay for six months.”
Fast process with keys received quickly and excellent hospitality.
“by 11:30 on Monday, I have the keys and was moving into the apartment.”
Fast process with keys received quickly and excellent hospitality.
“by 11:30 on Monday, I have the keys and was moving into the apartment.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Multiple queries left unanswered for over a week.
“still waiting for a response for over a week.”
Multiple queries left unanswered for over a week.
“still waiting for a response for over a week.”
Security deposit overdue despite providing bank details and follow-ups.
“Blueground states that security deposits are returned 30 days after check-out.”
Security deposit overdue despite providing bank details and follow-ups.
“Blueground states that security deposits are returned 30 days after check-out.”
Reservation cancelled same day with poor communication and unclear refund.
“they had canceled my reservation because the owner had terminated the contract with the company.”
Reservation cancelled same day with poor communication and unclear refund.
“they had canceled my reservation because the owner had terminated the contract with the company.”
Reviewer experienced very good service and a great apartment.
“very good service,”
Very good service; exceptional, clean apartment in great location.
“very good service,”
Landlord says tenant stopped paying and gave only six days' notice.
“they stopped paying rent the same day they informed me they were leaving”
They stopped paying rent, gave only six days’ notice, and communicated poorly.
“gave only six days’ notice to return the keys.”
Repeat stays found apartments match pictures and check-in is smooth.
“The rooms are always spotless, well-equipped, and stocked, and the check-in and check-out experience is smooth.”
Apartments match the pictures, are spotless and check-ins run smoothly.
“their apartments match the pictures perfectly.”
Guest reported good apartments and reliable support.
“Good apartments, good support”
Good apartments and good customer support overall.
“Good apartments, good support”
Quick customer service, clean apartment and helpful move-in instructions.
“Amazing and quick customer experience”
Quick customer experience, clean apartment and helpful move-in instructions.
“Amazing and quick customer experience,”
Apartment very clean with friendly onsite staff.
“Love how clean the place is...friendly staff in the office area !!”
The apartment was very clean and staff were friendly.
“Love how clean the place is...friendly staff in the office area !!”
Phone-based door unlocking was unreliable across multiple entrances.
“Phone unlocking doors can sometimes be wonky.”
Phone-based door unlocking was unreliable and caused access issues.
“Phone unlocking doors can sometimes be wonky.”
Clean renovated apartment in great location with responsive 24/7 customer service.
“Customer service was wonderful as well: available 24/7 via chat”
Clean, newly renovated apartment in a fantastic location with great service.
“The apartment was clean, newly renovated, and very comfortable”
Modern, comfortable apartments with excellent service; recommended without hesitation.
“super comfortable, modern apartments and the best service”
Modern, comfortable apartments with excellent service; reviewer recommends booking.
“super comfortable, modern apartments and the best service.”
Spotless apartment with essentials and stress-free app-based process.
“the app and virtual staff made the whole process stress-free.”
Spotless, well-equipped apartment and stress-free process, but beware losing keys.
“Another 10/10 stay with Blueground, this time in Paris!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blueground runs an online platform for renting fully furnished apartments for short‑ and medium‑term stays. Through its website and mobile app, it lists one‑bedroom through multi‑bedroom units and offers monthly leases and corporate housing. Apartments usually come furnished with kitchenware and linens, along with photos and detailed location details. Blueground manages bookings between travellers and property owners and provides customer support and check‑in coordination.