Reviews indicate that Blueground properties are frequently praised for cleanliness, accurate listings, convenient locations and considerate onsite staff. At the same time, several guests experienced serious service and value issues, including last‑minute cancellations, billing or deposit disputes and at least one pest incident. Prospective guests should document the apartment condition at check‑in, confirm minimum stay terms and deposit/refund procedures, and verify internet and access arrangements. Doing so can help reduce risk and clarify recourse if problems occur.
Examples from available reviews (Sep 2025 – Feb 2026).
Clean, comfortable apartment matched photos with attentive helpful staff.
“The space matched the photos exactly”
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Booking cancelled last minute and refund caused significant exchange loss.
“substantial exchange rate difference of around GBP 525.00”
Charged US$1,000 after leaving for alleged damages to an old apartment.
“I was hit with a bill of 1000 USD upon leaving their property”
Many guests report attentive, helpful onsite staff and smooth stays, but several mention cancellations, delays and unresolved service problems when issues arise.
Several reviews describe unexpected charges, deposit disputes or poor compensation for disruptions; a minority note timely refunds or good comparative value.
Bookings and check‑ins are often described as straightforward, yet a notable portion report last‑minute cancellations, access delays or platform/supplier issues.
Most guests describe clean, well‑furnished apartments that match listings, with convenient locations and functioning amenities across multiple stays.
Multiple reviewers report poor or inconsistent communication about availability, billing or urgent problems; a smaller number praise responsive staff members.
A majority of reviewers report positive overall stays citing cleanliness, location and helpful staff, while a minority recount serious service or billing failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Guest loved the stay and received deposit refund on time.
“Security deposit refunded on time.”
Clean, comfortable apartment matched photos with attentive helpful staff.
“The space matched the photos exactly”
Apartment was very clean and comfortable during the stay.
“Very clean and comfortable”
Reviewer described the apartment as perfect and incredible.
“Everything is perfect it is an incredible apartment”
Clean, tastefully decorated unit in an excellent location.
“The unit was clean and tastefully decorated.”
Room near Central Park was clean, well-staffed and very convenient.
“The room is located right outside Central Park”
Spacious, tidy room with thoughtful provisions and helpful host.
“All the items I forgot you prepared for me.”
Booking cancelled last minute and refund caused significant exchange loss.
“substantial exchange rate difference of around GBP 525.00”
Easy and pleasant experience with a spotless, well-furnished apartment.
“The apartment was spotless and well furnished.”
Charged US$1,000 after leaving for alleged damages to an old apartment.
“I was hit with a bill of 1000 USD upon leaving their property”
Booking paid but supplier later said the property was unavailable.
“the ultimately property supplier said the property was not available.”
Guest reported the stay was great.
“It was great”
Great location and very helpful, responsive front desk staff (Michelle).
“The front desk Michelle was awesome.”
Moved in with no working internet and customer service was unhelpful.
“Moved in a week ago with no working internet”
Wonderful six-month stay in a well-located, nicely furnished apartment.
“Wonderful 6 months stay in a beautiful location”
Great location and service, ideal for cooking and relaxing.
“The location is amazing”
Everything was carefully thought out and matched the advertisement.
“what appears in the advertisement coincides with reality.”
Four-month stay in a great location with everything needed.
“The apartment had everything that we needed.”
Smooth check-in/out, kind onsite staff and excellent amenities.
“Easy check-in / check out process.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blueground is a company that leases fully furnished, serviced apartments for mid‑ to long‑term stays in major cities worldwide. It operates a direct booking platform and manages furnished units intended for business travellers, relocating professionals and temporary residents. Listings typically advertise furnished interiors, utilities and on‑site support, with minimum stay terms commonly used for month‑long rentals.