Many guests describe spotless, well‑equipped apartments that match the photos and offer quick app‑based check‑in. Several say the stays felt comfortable and worked well for multi‑month bookings. Others report cancelled reservations, deposits withheld or delayed, and hosts not receiving rent. Most negative feedback points to poor communication and slow handling of urgent maintenance.
Examples from available reviews (Sep 2025 – Mar 2026).
Clean, newly renovated apartment in a fantastic location with great service.
“The apartment was clean, newly renovated, and very comfortable”
Modern, comfortable apartments with excellent service; reviewer recommends booking.
“super comfortable, modern apartments and the best service.”
Company rented property but failed to pay rent, informing hosts late.
“they rented my property and failed to meet their payment obligations.”
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Several reviews mention quick move‑ins, fast key handovers, and helpful onsite staff. Others describe slow or unprofessional replies and maintenance requests that never get resolved. Together, these accounts split opinions on service quality.
Several reviewers report money problems, including delayed or withheld security deposits, large damage charges after checkout, and exchange losses tied to last‑minute refunds. A smaller group says refunds arrived on time or no extra charges appeared. Complaints mainly focus on refunds, damage billing, and how clearly costs are explained.
Many users describe an easy app booking process and move‑in kits ready on arrival. A smaller number report access or connectivity issues, such as unreliable phone‑based door unlocking and missing internet at check‑in. For those guests, these problems affected entry and day‑to‑day use.
Many guests say the apartments are clean, accurately shown, and well furnished. Some reports describe isolated but serious problems, including bed‑bug infestations, no heating, and burst pipes. In these cases, guests left immediately or say the company did not help.
Many guests compliment the 24/7 chat and quick replies from support. At the same time, several hosts and guests describe unanswered messages, late notices, cancelled bookings, and arguments over supplier availability. Negative reviews repeatedly include landlords reporting unpaid rent and move‑outs on short notice.
Many reviews describe very satisfying stays that guests say they would recommend. Others recount major problems that led to very poor outcomes for guests or hosts. Overall, the reviews show a sharp contrast between high‑satisfaction stays and serious operational or financial failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Apartment had bed bugs and company required immediate vacating.
“the previous tenant had reported a bed bug infestation”
Guest loved the stay and received deposit refund on time.
“Security deposit refunded on time.”
Clean, comfortable apartment matched photos with attentive helpful staff.
“The space matched the photos exactly”
Apartment was very clean and comfortable during the stay.
“Very clean and comfortable”
Reviewer described the apartment as perfect and incredible.
“Everything is perfect it is an incredible apartment”
Clean, tastefully decorated unit in an excellent location.
“The unit was clean and tastefully decorated.”
Room near Central Park was clean, well-staffed and very convenient.
“The room is located right outside Central Park”
Spacious, tidy room with thoughtful provisions and helpful host.
“All the items I forgot you prepared for me.”
Booking cancelled last minute and refund caused significant exchange loss.
“substantial exchange rate difference of around GBP 525.00”
Easy and pleasant experience with a spotless, well-furnished apartment.
“The apartment was spotless and well furnished.”
Charged US$1,000 after leaving for alleged damages to an old apartment.
“I was hit with a bill of 1000 USD upon leaving their property”
Booking paid but supplier later said the property was unavailable.
“the ultimately property supplier said the property was not available.”
Guest reported the stay was great.
“It was great”
Great location and very helpful, responsive front desk staff (Michelle).
“The front desk Michelle was awesome.”
Moved in with no working internet and customer service was unhelpful.
“Moved in a week ago with no working internet”
Wonderful six-month stay in a well-located, nicely furnished apartment.
“Wonderful 6 months stay in a beautiful location”
Great location and service, ideal for cooking and relaxing.
“The location is amazing”
Everything was carefully thought out and matched the advertisement.
“what appears in the advertisement coincides with reality.”
Four-month stay in a great location with everything needed.
“The apartment had everything that we needed.”
Smooth check-in/out, kind onsite staff and excellent amenities.
“Easy check-in / check out process.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blueground runs an online platform for renting fully furnished apartments for short‑ and medium‑term stays. Through its website and mobile app, it lists one‑bedroom through multi‑bedroom units and offers monthly leases and corporate housing. Apartments usually come furnished with kitchenware and linens, along with photos and detailed location details. Blueground manages bookings between travellers and property owners and provides customer support and check‑in coordination.