Many reviewers praise quick doorstep delivery, friendly drivers, and clear tracking during the trip. Several customers say the service helps when they are ill, injured, or need supplies urgently. Repeated complaints say drivers are not reimbursed, orders get cancelled or delayed, and refunds or support cases remain unresolved. Many users also say it costs noticeably more than shopping in-store.
Examples from available reviews (Sep 2022 – Mar 2026).
Delivery was quick, the driver friendly, and the food was great.
“Quick delivery. Friendly driver. Great food.”
Reliable service with friendly regular drivers and useful loyalty discounts.
“Reliable. Friendly, regular drivers ,( James is exceptional ), fast delivery, loyalty discounts.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Order cancelled but refund was incomplete and customer service was unhelpful.
“They then said it was delivered!”
Many reviews mention fast, on-time deliveries and drivers who put in extra effort to find items. A sizable group of negative reviews describes orders being accepted but drivers not showing up, long waits, and deliveries being cancelled. Several driver reviews report payment and reimbursement failures, alongside accounts of late or missed deliveries.
Many customers say it costs more than supermarket prices, and some report hidden fees or much higher charges for single items. Others find the price fair when they need something urgently, cannot get out, or want the convenience of delivery. Value comments come up often and split between paying for necessity and frustration with the markup.
Users often like the app’s simple item selection and live tracking, which they say is reassuring for vulnerable customers. A recurring complaint says the app shows no drivers available and sometimes suggests tipping to get faster service. Several reviews point to direct contact with the driver as especially useful for complicated orders.
Positive reviews describe correct items, good substitutions, and food arriving in good condition. Other reviews report frequent wrong or poor substitutions and missing items, sometimes after long waits. Multiple reviews show this split between accurate fulfilment and substitution problems.
Customers often praise drivers who call to confirm substitutions and keep delivery contact friendly. Many criticise company support for canned or unhelpful replies and refunds that never get resolved. A smaller but clear set of reviews mentions unwanted marketing emails even after unsubscribe requests.
Reviews are sharply divided: many five-star posts focus on speed and attentive drivers, while many one-star posts describe breakdowns in service and drivers not being paid. Problems with driver pay and support come up repeatedly and often sit alongside reports of cancelled or missing orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently tried Beelivery and had an excellent experience. They offer same-day delivery of groceries, essentials, snacks, drinks and even alcohol! I was amazed that they could deliver my items in as little as 15 minutes.
Their website is user-friendly and easy to navigate. I found everything I needed quickly without any issues. The checkout process was also straightforward, with no hidden fees or surprises.
One thing that stood out to me the most was their customer service. When one item in my order wasn't available, they promptly contacted me and offered a substitute which turned out better than what I originally ordered!
Overall, Beelivery made grocery shopping convenient for me especially since it's not always possible for me to go shop physically at the stores. Their timely deliveries and great customer support are just fantastic reasons why I'll be using them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beelivery runs an app-based, on-demand grocery and convenience delivery service. It links customers with independent drivers who shop at local stores and deliver to the door. The app offers ordering, real-time tracking, and substitution options. Retailers and drivers use the app to complete single orders without a central delivery fleet. Beelivery targets fast, short-distance deliveries of groceries and small household items.