Reviews show Beelivery often delivers quickly with friendly drivers and a straightforward app experience, making it useful for urgent grocery needs. However, multiple reviews cite high item prices, hidden fees and substitution issues—customers should check totals before confirming orders. There are repeated driver-facing complaints about reimbursement and automated customer responses, which have affected reliability and cancellations in some areas. Prospective users should weigh convenience and speed against potential extra costs and operational risks, and consider checking refund and cancellation policies before ordering.
Examples from available reviews (Sep 2022 – Feb 2026).
Beelivery provided fast, convenient grocery deliveries with helpful customer service.
“I was amazed that they could deliver my items in as little as 15 minutes.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Reviewer paid much higher prices plus hidden charges for a single item.
“They charge almost twice the cost.”
Delivery took hours and orders were often incomplete, with high prices.
“how about five hours yep five hours.”
Many reviewers praise very fast, friendly deliveries and punctual drivers; however a notable share report late, cancelled or missing orders and system errors.
Several reviews highlight high item prices, added fees and unexpected surcharges; some customers consider the total cost disproportionate to the service provided.
Users frequently report an easy ordering process, clear app/website navigation and courteous delivery interactions, especially when substitutions are handled well.
Some customers praise helpful substitutions and correct items; others report missing items or unsuitable replacements, leading to mixed outcomes for order fulfilment.
Feedback includes prompt, helpful contact in a few cases, but many reviewers describe automated replies, unwanted marketing emails or difficulty reaching a human agent.
Overall impressions split: multiple positive accounts of convenience and speed, counterbalanced by complaints about cost, reimbursements, cancellations and operational reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently tried Beelivery and had an excellent experience. They offer same-day delivery of groceries, essentials, snacks, drinks and even alcohol! I was amazed that they could deliver my items in as little as 15 minutes.
Their website is user-friendly and easy to navigate. I found everything I needed quickly without any issues. The checkout process was also straightforward, with no hidden fees or surprises.
One thing that stood out to me the most was their customer service. When one item in my order wasn't available, they promptly contacted me and offered a substitute which turned out better than what I originally ordered!
Overall, Beelivery made grocery shopping convenient for me especially since it's not always possible for me to go shop physically at the stores. Their timely deliveries and great customer support are just fantastic reasons why I'll be using them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beelivery is an app-based on-demand grocery and convenience delivery service operating in the UK. It connects customers with drivers who purchase and deliver items from local stores, offering rapid, same-day fulfilment and in-app ordering. Consumers searching for Beelivery reviews commonly evaluate delivery speed, pricing and substitutions, driver behaviour, and customer support processes.