Reviews show Beelivery often delivers quickly with friendly drivers and a straightforward app experience, making it useful for urgent grocery needs. However, multiple reviews cite high item prices, hidden fees and substitution issues—customers should check totals before confirming orders. There are repeated driver-facing complaints about reimbursement and automated customer responses, which have affected reliability and cancellations in some areas. Prospective users should weigh convenience and speed against potential extra costs and operational risks, and consider checking refund and cancellation policies before ordering.
Examples from available reviews (Sep 2022 – Feb 2026).
Beelivery provided fast, convenient grocery deliveries with helpful customer service.
“I was amazed that they could deliver my items in as little as 15 minutes.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Reviewer paid much higher prices plus hidden charges for a single item.
“They charge almost twice the cost.”
Delivery took hours and orders were often incomplete, with high prices.
“how about five hours yep five hours.”
Many reviewers praise very fast, friendly deliveries and punctual drivers; however a notable share report late, cancelled or missing orders and system errors.
Several reviews highlight high item prices, added fees and unexpected surcharges; some customers consider the total cost disproportionate to the service provided.
Users frequently report an easy ordering process, clear app/website navigation and courteous delivery interactions, especially when substitutions are handled well.
Some customers praise helpful substitutions and correct items; others report missing items or unsuitable replacements, leading to mixed outcomes for order fulfilment.
Feedback includes prompt, helpful contact in a few cases, but many reviewers describe automated replies, unwanted marketing emails or difficulty reaching a human agent.
Overall impressions split: multiple positive accounts of convenience and speed, counterbalanced by complaints about cost, reimbursements, cancellations and operational reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order cancelled but refund was incomplete and customer service was unhelpful.
“They then said it was delivered!”
Convenient, reliable service with friendly drivers, expensive but essential for illness.
“I like the convenience and there are the regular drivers who collect my order that are friendly and trustworthy.”
Reviewer says the company does a good job.
“You do à good job”
The driver arrived on time and was friendly.
“In time and friendly driver”
Driver experienced payment delays of over fifty hours before eventual payment.
“Waiting to be paid as a driver 50+ hours after.”
Driver reports nearly a week without payment and inconsistent excuses from support.
“im a delivery driver and almost a week i dont receive my payment”
App showed no drivers available and suggested tipping to speed service.
“they said, 'no drivers”
Order took a very long time and the service was unreliable.
“I ordered and waited absolutely ages gor no apparent reason”
Driver left about £40 out of pocket after a customer cancellation.
“I was left approximately £40 out of pocket”
Service delivered all desired items to the doorstep during injury recovery.
“With my injured foot elevated, someone else handles the shopping for me!”
Delivery was quick, the driver friendly, and the food was great.
“Quick delivery. Friendly driver. Great food.”
Reliable service with friendly regular drivers and useful loyalty discounts.
“Reliable. Friendly, regular drivers ,( James is exceptional ), fast delivery, loyalty discounts.”
Driver unpaid for three days with unresponsive automated support and no payment.
“It’s been 3days and I still haven’t been paid for my delivery”
Driver rang to check substitutions for a complicated order, which was ideal.
“I had quite a complicated order and the driver rang to check substitutions which were ideal”
App tracking and friendly drivers provide reassurance for someone struggling with mental health.
“Its so easy and reassuring.. Lets me see where the driver is and so I always go out to meet them and often tip online and in cash.”
Drivers are described as lovely and going out of their way to deliver.
“All their drivers are lovely and they go out off the way to do a delivery”
Very overpriced for many items but useful when unable to leave home.
“Very overpriced in relation to many items”
Premium-priced service delivered slowly with frequent wrong or poor substitutions.
“Horrific service for a premium price”
Company allegedly disrespects drivers, ends contracts abruptly, and lacks human support.
“Lack of respect for drivers on delivering and going the extra mile”
Driver offered alternatives and delivered within 35 minutes, resolving an urgent need.
“He was then at my door in 35 mins - crisis averted!”
Received unwanted marketing emails and an inappropriate alcohol offer despite unsubscribing.
“I've unsubscribed from your emails 4 times”
Delivery was prompt and the driver had a nice attitude.
“Very prompt delivery and nice attitude.”
Found it slightly expensive but deliveries were very fast.
“Bit pricy but speed of delivery is hreat”
Delivery was very quick and the driver was friendly.
“Super quick and friendly”
Driver reports not being reimbursed and system misreported completed deliveries.
“Beelivery don’t pay their drivers.”
Driver alleges systemic reimbursement failures leaving drivers unpaid and frustrated.
“These jokers don't pay their drivers.”
Easy grocery selection and punctual, communicative delivery driver.
“Easy selection of groceries.”
Delivery person was nice and the items were as ordered.
“Nice delivery man Spot on the the things I picked 👍👌”
Fast delivery with good substitutions and a pleasant delivery driver.
“fast delivery, great substitutions where necessary.”
Delivery took hours and orders were often incomplete, with high prices.
“how about five hours yep five hours.”
Reviewer found the company useless and recommends using Uber instead.
“They are utterly useless, use UBER instead,”
Driver reports repeated reimbursement failures and scripted, unhelpful responses from staff.
“they make their drivers pay out of their own pocket”
The reviewer states the company does a good job.
“You do a good job”
The delivery speed met the reviewer's expectations.
“speed of delivery”
Service is convenient with kind drivers and worthwhile despite expense.
“The drivers are super and so kind.”
Service excellent though prices are slightly high and understandable.
“Excellent service. Price is little bit high but it is understandable as the driver needs to visit many shops to find the item needed.”
Reviewer paid much higher prices plus hidden charges for a single item.
“They charge almost twice the cost.”
Drivers accepted orders but failed to appear, causing late deliveries.
“drivers accept orders and never appear.”
Delivery person made an effort to find the requested items.
“The lovely person that delivered my goods made an effort to find what I needed”
States drivers are unpaid and customers will not receive their orders.
“They do not pay the drivers so you will not receive your order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beelivery is an app-based on-demand grocery and convenience delivery service operating in the UK. It connects customers with drivers who purchase and deliver items from local stores, offering rapid, same-day fulfilment and in-app ordering. Consumers searching for Beelivery reviews commonly evaluate delivery speed, pricing and substitutions, driver behaviour, and customer support processes.