Reviewers often praise fast online booking, competitive prices, and helpful staff. Many say e-tickets arrive immediately and the website is easy to navigate. A small minority mention missing confirmations, unanswered calls, or refunds refused after website faults. These low-scoring cases stand out against mostly positive feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Consistently great experience with an easy website and good prices.
“Easy to use website and competitive prices.”
Eurodisney tickets were cheaper than Disney and sent immediately.
“Tickets for Eurodisney Paris were easy to book and cheaper than on the Disney website.”
Website error changed the booking date and customer service refused a refund.
“no refunds or anything when it was a fault with the website.”
Purchased tickets two weeks ago but still no ticket confirmation or print details.
“Still not received my ticket confirmation”
Customers often describe staff as helpful, patient, and quick to sort problems out. Reviews mention fast amendments, same-day refunds, and clerical errors corrected after a call. A small number say issues were not resolved after website faults.
Many reviews point to lower prices than booking direct, flash-sale savings, and occasional add-ons. Several repeat customers mention price-matching behaviour and good deals as reasons they come back. Pricing does not draw recurring complaints.
Reviewers consistently describe the website as easy to use and quick to move through. Many say tickets were emailed or ready to download to a phone within minutes of paying. Several also mention deposit options and clear booking steps.
Product-quality comments appear only occasionally. When they do, reviewers mention reliable access to e-tickets and orders being fulfilled as promised. Long-term customers also describe consistent ticket delivery across repeat purchases.
Some reviewers report delayed or missing ticket confirmations and phone calls that were not answered. A few highlight the reliance on phone-based processes as a sticking point for overseas users. Staff resolved many of these issues, but some reviews leave them unresolved.
Most reviews reflect high satisfaction with booking speed, pricing, and customer support. A minority of low-scoring reviews focus on confirmation delays and refunds refused after website errors. Overall feedback is largely positive, with a few isolated but serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Eurodisney tickets were cheaper than Disney and sent immediately.
“Tickets for Eurodisney Paris were easy to book and cheaper than on the Disney website.”
Consistently great experience with an easy website and good prices.
“Easy to use website and competitive prices.”
Booking was relatively easy and customer phone support answered queries efficiently.
“Was relatively easy and they include 10 free prints with the tickets.”
Fabulous service and easy website; tickets worked without issues.
“No problems at all.”
Reviewer will exclusively use this service following an excellent experience.
“Now only ever use these!!!”
Adding a hotel to the package was quick and the contact support felt reassuring.
“This was so easy and done in seconds.”
Ordering was straightforward and they will notify when tickets are ready.
“All good on ordering striaght forward on booking tickets ty never had any problems just waiting on ticket to be processed to me . Said would let me know when ready”
Staff were friendly and quickly changed tickets with minimal effort.
“The lady I spoke to was both friendly and very helpful, and sorted the tickets out with minimal effort”
Agent handled cancellation helpfully and issued a same-day refund.
“refund was received the very same day!”
No problems ordering or receiving tickets from this company.
“Great company , no problems ordering or receiving tickets”
Great service offering many options, good rates, and quick ticket fulfilment.
“Quick to provide tickets upon full payment.”
Reviewer found the purchase to be a great deal.
“It was a great deal!”
Purchased tickets two weeks ago but still no ticket confirmation or print details.
“Still not received my ticket confirmation”
Customer services solved the ticket issue efficiently without hassle.
“they were fantastic in solving the issue without any hassle to us.”
Helpful handling of a last-minute change; reviewer will use them again.
“Were very helpful in dealing with a last minute change of plans”
Clerical pricing error occurred but staff corrected it after a call.
“Called and talked this through with a different staff member and got it rectified no problems.”
Website easy to use with competitive prices and helpful deposit option.
“Very easy to use.”
Ticket purchase included a free, delicious burger at Siam Waterpark.
“Free burger with the tickets for Siam Waterpark which was delicious.”
Long-term customer finds company genuine, helpful, and willing to price match.
“Throughly genuine first rate company who provides what they say without question.”
Wendy Willis answered all questions and influenced repeat use.
“Wendy Willis answered every question to tell me everything I need to know.”
Helpful, unhurried service that answered all planning questions.
“Great service really helped us plan our trip never rushed answered all our questions.”
Website was easy to use and tickets emailed without issues.
“Easy to navigate website.”
Smooth experience from start to finish.
“Everything was smooth from start to finish”
Obtained a great deal on HHN tickets.
“Great deal for HHN tickets”
Repeat customer citing good prices and helpful staff.
“Always good for prices and helpful staff.”
Consistently great service with helpful website information.
“Great service as always, super helpful information on their website”
Fast, friendly and knowledgeable service that assisted effectively.
“Fast and friendly service with people who know this stuff thanks for the help”
Ordering was easy and tickets downloaded to phone promptly.
“Ease of ordering. Best prices and all tickets downloaded to my phone. Go 2 weeks today. Hoping all goes well.”
Service was described as reliable and fast.
“Reliable and fast”
Customer disappointed by lack of information about 2026 ticket availability.
“I had expected to receive them within 24 hours.”
Long-term customer praises discounts and responsive customer service.
“Good customer service. Answer queries fast.”
Tickets emailed within minutes and order process was quick and discounted.
“I had the tickets in my email box 2 minutes later of pressing paid .”
Found it much better for budget compared with booking direct.
“Absolutely can’t recommend highly enough, much better for budget than booking direct”
Bought during a flash sale and received tickets ready to download immediately.
“my confirmation and tickets were ready to download immediately.”
Customer service resolved an issue immediately and pleasantly.
“it was sorted and dealt with immediately with a pleasant attitude”
Website error changed the booking date and customer service refused a refund.
“no refunds or anything when it was a fault with the website.”
Helpful phone booking with Mary provided a great deal and service.
“Mary provided such a great service and was a pleasure to deal with.”
Staff were helpful, patient and polite; reviewer will reuse them.
“the staff are so helpful , patient and polite ..”
All processes work via phone, but alternative channels would help overseas users.
“Everything can be done via a phone call.”
Reviewer praises online ticket access and honesty, plans future purchases.
“Best online ticket access and honest.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Attraction Tickets Direct sells attraction tickets, theme-park passes, guided tours, and day trips for destinations worldwide through its online store. It offers e-ticket delivery and, where available, printed ticket options. Customers can book on the website or by phone and receive email booking confirmations. Customer service handles amendments and enquiries, and the company takes standard online payments.