Reviews show Argus Car Hire commonly delivers easy booking, clear email confirmations and friendly staff at collection, and many customers report clean, reliable cars and good prices. However, several reviewers reported more serious issues: payment-method restrictions, unexpected fees, or supplier refusal to honour prepaid bookings, plus occasional long queues or poorer car condition. When booking through Argus, check which local supplier is listed for your pickup location, confirm accepted payment methods and keep all confirmation emails. Inspect the vehicle thoroughly at collection and document any issues to reduce the risk of disputes.
Examples from available reviews (Apr 2018 – Feb 2026).
Booking was easy and the hire provided excellent service and value.
“The car itself was clean and in excellent condition”
Argus failed to honour a prepaid rental and did not respond.
“They're not interested in honouring their rental contract with me or even explaining why not.”
Reviewer alleges hidden fees, deposit demands and no support.
“They will scam you...”
Long collection queue and the car was dirty and scratched.
“The queue at collection was lengthy and the car was dirty and scratched”
Most reviews praise polite, professional staff and smooth pick-up/drop-off; a small number report long queues or failure to honour bookings.
Multiple reviewers report good prices and reliable deals, while a few cite unexpected fees or restrictive payment conditions that reduced value.
Booking and email confirmation are frequently described as straightforward and clear; some users reported problems with payment acceptance or contract handling.
Many customers received clean, new or well-maintained cars; a minority noted older vehicles, scratches or dirty cars at collection.
Email instructions and staff explanations are often praised; several reviews mention slow, unhelpful or apparently automated replies in dispute cases.
Most reviewers report a positive overall rental experience with easy booking and helpful staff; a minority report contractual or payment disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Supplier charged €1400 for pre-existing damage; resolution took long.
“charged me 1400 euros for damage already there.”
Customer service cut chats, refused refund and wouldn't escalate complaint.
“If they can’t answer your question they just cut off the chat.”
Collection was easy but staff took time to appear.
“But had to wait for staff to appear from behind the back office”
Reviewer reports professional service.
“Proffessional service”
Good pricing; eventual car was decent and hire was fine afterwards.
“Great pricing.”
No response on arrival, poor directions, and damaged car provided.
“The car we were given was totally beaten up it looked like it was used in a ram raid.”
Reviewer reports an overall very good experience.
“overall very good experience”
Reviewer found Argus good value with great service.
“Good value, Great service”
Reviewer alleges forced paid upgrades and deceptive supplier practices.
“They are in cahoots with their supplier, Drivalia, in systematically forcing people to take an upgrade”
Very good service and a comfortable VW Polo at a good price.
“Very good service , confortable car, (VW Polo) at a good price.”
Car lacked safety features and had broken wipers, causing dangerous journey.
“Cannot believe car supplied with no parking sensors.”
Multiple uses without problems; booking is easy and cars match specifications.
“Booking is easy and clear, reservation confirmed immediately.”
Good prices and communication, but drop-off instructions were insufficient.
“Good communication throughout other than less than detailed drop off instructions”
Competitively priced with easy pick-up and drop-off.
“Competitively price, easy to pick up and drop off vehicle.”
Booking and process were extremely easy and good value.
“Easy peasy lemon squeezy.”
Reviewer found Argus rates better than booking direct with firms.
“Better rates than going direct to rental firms”
Slightly pricier but includes spouse and full insurance coverage.
“you get full insurance no need to buy additional excess insurance.”
Car was nearly new and met the reviewer's expectations.
“Nice car almost new 👌 and everything was like i expected”
Pickup was easy with no wait and a clean ready car.
“Easy pickup , no wait and nice clean car ready and waiting”
Process was quick and easy and good value for money.
“Quick easy process.”
Booking and pickup were easy and efficient with excellent price.
“Booking the car of my choice was very easy.”
Argus failed to honour a prepaid rental and did not respond.
“They're not interested in honouring their rental contract with me or even explaining why not.”
Reviewer says the service was excellent overall.
“Excellent service overall”
Argus good but Bucharest supplier allegedly overcharged non‑Romanians.
“Argus are great but I suspect Autounion at Bucharest airport operate a policy of ripping non Romanians off.”
Reviewer found the service great value and reliable.
“Great value and reliable”
Car and service were great and staff were friendly.
“Great car and great service. Friendly staff”
Customer service was polite and helpful but the car seemed old.
“My only criticism was the age of the car.”
Reviewer praised Argus's great customer service.
“Great customer service”
Reviewer alleges hidden fees, deposit demands and no support.
“They will scam you...”
All good; cars were new and service was fast.
“all good, new cars, fast”
Staff were well informed and friendly; car exceeded expectations.
“car was excellent - exceeded by expectations”
Reviewer reports that everything was great.
“All great!!”
Long collection queue and the car was dirty and scratched.
“The queue at collection was lengthy and the car was dirty and scratched”
Sixt staff at Kalamata handled paperwork and returns professionally.
“Quick dealing with paperwork”
Many car options were available and prices were good.
“There were many options of cars, and good prices...”
Good price and a straightforward process with clear information.
“Good price, straightforward process & well informed throughout.”
Reviewer states that everything was good.
“Everything was good”
Second-time user found good rates, easy service and clear emails.
“They offered a good rate and easy to use service.”
Clean high-quality car with easy pick-up and drop-off near terminal.
“Good clean car, easy pick up & drop off close to the terminal”
Pick-up process was handled very professionally.
“Very professional at pick up.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Argus Car Hire is an online car hire booking and comparison platform that lists vehicles from multiple local and international suppliers. The site is used to search, compare prices and book rental cars for airport and city locations. Customers receive booking confirmations and supplier details; local collection and aftercare are handled by the listed rental partner at the pickup location.