Many customers describe quick, straightforward online booking, sharp prices and friendly pick‑up staff. A recurring set of complaints centres on refunds not paid back, supplier fees not disclosed upfront and cars not being available on arrival. Reviews mention both clean, nearly new vehicles and cars that arrive damaged or poorly maintained. Overall satisfaction often comes down to the on‑site supplier experience and how refunds are handled.
Examples from available reviews (Apr 2018 – Mar 2026).
Supplier charged €1400 for pre-existing damage; resolution took long.
“charged me 1400 euros for damage already there.”
Customer service cut chats, refused refund and wouldn't escalate complaint.
“If they can’t answer your question they just cut off the chat.”
Good pricing; eventual car was decent and hire was fine afterwards.
“Great pricing.”
Multiple uses without problems; booking is easy and cars match specifications.
“Booking is easy and clear, reservation confirmed immediately.”
Many reviews praise professional, friendly desk staff and fast, easy pick‑up. Other customers report long waits, no staff at the counter or suppliers with no cars available. Complaints about vehicles already damaged at handover come up repeatedly alongside the positive service comments.
Many reviewers say Argus offers competitive prices and better rates than booking direct. Others point to hidden supplier charges, paid upgrades they say were required, and steep amendment or young‑driver fees. Negative reviews also repeatedly mention deposits not returned or large charges left unrefunded.
Customers often mention a quick, clear booking flow and prompt confirmation emails. A smaller but steady group report that the car category they booked did not match what they received. Some also say drop‑off instructions and on‑site help are not detailed enough.
Many reviews describe clean, nearly new cars that match expectations at handover. Others report dirty, scratched or older vehicles, plus isolated safety issues such as broken wipers or missing sensors. Reviews include both well‑kept cars and notable exceptions at collection.
Several customers note clear emails and helpful messages before pickup. A pronounced group of negative reviews describe chats being cut off, refunds being refused and slow or no responses when bookings fail at the desk. Multiple dispute reports also mention confusion over insurance or licence requirements.
Feedback splits sharply between high satisfaction with booking, price and pickup, and strong dissatisfaction linked to supplier breakdowns and refund issues. Many positive experiences sit alongside a clear set of one‑star reviews focused on money being kept or cars not being available. Final impressions often hinge on the local supplier encounter rather than the online reservation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (9) · Reviews (1) · Quotes shortened · As of: March 2026
Supplier charged €1400 for pre-existing damage; resolution took long.
“charged me 1400 euros for damage already there.”
Customer service cut chats, refused refund and wouldn't escalate complaint.
“If they can’t answer your question they just cut off the chat.”
Collection was easy but staff took time to appear.
“But had to wait for staff to appear from behind the back office”
Reviewer reports professional service.
“Proffessional service”
Good pricing; eventual car was decent and hire was fine afterwards.
“Great pricing.”
No response on arrival, poor directions, and damaged car provided.
“The car we were given was totally beaten up it looked like it was used in a ram raid.”
Reviewer reports an overall very good experience.
“overall very good experience”
Reviewer found Argus good value with great service.
“Good value, Great service”
Reviewer alleges forced paid upgrades and deceptive supplier practices.
“They are in cahoots with their supplier, Drivalia, in systematically forcing people to take an upgrade”
Very good service and a comfortable VW Polo at a good price.
“Very good service , confortable car, (VW Polo) at a good price.”
Car lacked safety features and had broken wipers, causing dangerous journey.
“Cannot believe car supplied with no parking sensors.”
Multiple uses without problems; booking is easy and cars match specifications.
“Booking is easy and clear, reservation confirmed immediately.”
Good prices and communication, but drop-off instructions were insufficient.
“Good communication throughout other than less than detailed drop off instructions”
Competitively priced with easy pick-up and drop-off.
“Competitively price, easy to pick up and drop off vehicle.”
Booking and process were extremely easy and good value.
“Easy peasy lemon squeezy.”
Reviewer found Argus rates better than booking direct with firms.
“Better rates than going direct to rental firms”
Slightly pricier but includes spouse and full insurance coverage.
“you get full insurance no need to buy additional excess insurance.”
Car was nearly new and met the reviewer's expectations.
“Nice car almost new 👌 and everything was like i expected”
Pickup was easy with no wait and a clean ready car.
“Easy pickup , no wait and nice clean car ready and waiting”
Process was quick and easy and good value for money.
“Quick easy process.”
Booking and pickup were easy and efficient with excellent price.
“Booking the car of my choice was very easy.”
Argus failed to honour a prepaid rental and did not respond.
“They're not interested in honouring their rental contract with me or even explaining why not.”
Reviewer says the service was excellent overall.
“Excellent service overall”
Argus good but Bucharest supplier allegedly overcharged non‑Romanians.
“Argus are great but I suspect Autounion at Bucharest airport operate a policy of ripping non Romanians off.”
Reviewer found the service great value and reliable.
“Great value and reliable”
Car and service were great and staff were friendly.
“Great car and great service. Friendly staff”
Customer service was polite and helpful but the car seemed old.
“My only criticism was the age of the car.”
Reviewer praised Argus's great customer service.
“Great customer service”
Reviewer alleges hidden fees, deposit demands and no support.
“They will scam you...”
All good; cars were new and service was fast.
“all good, new cars, fast”
Staff were well informed and friendly; car exceeded expectations.
“car was excellent - exceeded by expectations”
Reviewer reports that everything was great.
“All great!!”
Long collection queue and the car was dirty and scratched.
“The queue at collection was lengthy and the car was dirty and scratched”
Sixt staff at Kalamata handled paperwork and returns professionally.
“Quick dealing with paperwork”
Many car options were available and prices were good.
“There were many options of cars, and good prices...”
Good price and a straightforward process with clear information.
“Good price, straightforward process & well informed throughout.”
Reviewer states that everything was good.
“Everything was good”
Second-time user found good rates, easy service and clear emails.
“They offered a good rate and easy to use service.”
Clean high-quality car with easy pick-up and drop-off near terminal.
“Good clean car, easy pick up & drop off close to the terminal”
Pick-up process was handled very professionally.
“Very professional at pick up.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Argus Car Hire is an online car rental broker and comparison service. It pulls daily rates and vehicle choices from multiple rental suppliers for travellers. Customers search availability, compare prices and book rentals across countries on the website. Argus sends booking confirmations, shares supplier contact details and offers insurance and extras during reservation. Business and leisure renters often use it to compare car categories, rental lengths and pick‑up locations.