Many customers describe quick, straightforward online booking, sharp prices and friendly pick‑up staff. A recurring set of complaints centres on refunds not paid back, supplier fees not disclosed upfront and cars not being available on arrival. Reviews mention both clean, nearly new vehicles and cars that arrive damaged or poorly maintained. Overall satisfaction often comes down to the on‑site supplier experience and how refunds are handled.
Examples from available reviews (Apr 2018 – Mar 2026).
Supplier charged €1400 for pre-existing damage; resolution took long.
“charged me 1400 euros for damage already there.”
Customer service cut chats, refused refund and wouldn't escalate complaint.
“If they can’t answer your question they just cut off the chat.”
Good pricing; eventual car was decent and hire was fine afterwards.
“Great pricing.”
Multiple uses without problems; booking is easy and cars match specifications.
“Booking is easy and clear, reservation confirmed immediately.”
Many reviews praise professional, friendly desk staff and fast, easy pick‑up. Other customers report long waits, no staff at the counter or suppliers with no cars available. Complaints about vehicles already damaged at handover come up repeatedly alongside the positive service comments.
Many reviewers say Argus offers competitive prices and better rates than booking direct. Others point to hidden supplier charges, paid upgrades they say were required, and steep amendment or young‑driver fees. Negative reviews also repeatedly mention deposits not returned or large charges left unrefunded.
Customers often mention a quick, clear booking flow and prompt confirmation emails. A smaller but steady group report that the car category they booked did not match what they received. Some also say drop‑off instructions and on‑site help are not detailed enough.
Many reviews describe clean, nearly new cars that match expectations at handover. Others report dirty, scratched or older vehicles, plus isolated safety issues such as broken wipers or missing sensors. Reviews include both well‑kept cars and notable exceptions at collection.
Several customers note clear emails and helpful messages before pickup. A pronounced group of negative reviews describe chats being cut off, refunds being refused and slow or no responses when bookings fail at the desk. Multiple dispute reports also mention confusion over insurance or licence requirements.
Feedback splits sharply between high satisfaction with booking, price and pickup, and strong dissatisfaction linked to supplier breakdowns and refund issues. Many positive experiences sit alongside a clear set of one‑star reviews focused on money being kept or cars not being available. Final impressions often hinge on the local supplier encounter rather than the online reservation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (9) · Reviews (1) · Quotes shortened · As of: March 2026
Young drivers faced undisclosed high daily fees and no refund given.
“they told us we, as younger drivers, had to pay a fee of ~100 pounds/day”
Argus booked a standard car not matching request and ignored assistance.
“Argus do not book your specific needs - just reserve a standard booking”
Reviewer states their parents want to rent a car in Spain.
“My parents want to rent a car in Spain .”
Customer was charged but couldn't rent due to missing international licence and received no refund.
“they would not refund me.”
Staff at the desk were friendly and helpful.
“Desk staff member was really friendly and helpful”
Booked cheaper than elsewhere but unclear car categories caused wrong choice.
“they don't list the actual category of the car”
Everything was perfect with great service, helpful staff and amazing car.
“everytrhings was perfect.”
Reviewer reports excessive amendment fees and argues Argus adds no value.
“they have insanely high change fees.”
The trip was ruined because of ArgusCarHire's policy.
“The trip was ruined due to the ArgusCarHire policy!!!”
Reviewer does not recommend the company and will travel by foot.
“I definitely do not recommend it.”
Pickup was quick and easy with prompt friendly staff and clean vehicle.
“Prompt and Friendly staff.”
Rental was very good value and overall very enjoyable.
“The National offering was very good value.”
Long wait at pickup but received a free upgrade and easy drop-off.
“But got free upgrade to bigger car.”
Reviewer strongly warns against booking due to poor handling of glitches.
“they will rake you over the coals.”
Provider required international licence not disclosed; reviewer lost $600 and no refund.
“They essentially stole $600 from me and refused to provide a refund.”
Supplier had no cars on arrival, leaving family stranded and unpaid refund outstanding.
“I was told they do not have any cars and haven't had any since the previous evening at 6 PM.”
Insurance misrepresented, stranded in Portugal and Argus refused immediate refund.
“I called argus and was told they cannot refund the policy even though I was standing at the desk!”
I recently used Argus Car Hire for a weekend getaway and was extremely satisfied with my experience. The booking process was straightforward and easy to navigate, allowing me to easily compare prices from over 1,500 car rental brands. I found great deals and was able to save up to 40% on my car hire.
When I arrived at the pickup location, the staff were professional and courteous. They gave me all the necessary information about the vehicle I had rented as well as additional tips for driving in the area.
The car itself was clean and in excellent condition, providing a comfortable ride throughout my trip. The drop off process went smoothly without any issues or delays, which made returning home stress-free.
What impressed me most about Argus Car Hire is their commitment to customer satisfaction – they offer free cancellation if plans change unexpectedly. This really sets them apart from other rental services that charge hefty fees for cancellations.
Overall, my experience with Argus Car Hire was fantastic! From start to finish their service exceeded my expectations – offering affordable rates while also ensuring customer comfort and satisfaction. I would highly recommend this company to anyone looking for cheap car hire with outstanding value!
Hidden supplier fees turned a low-cost hire into a much more expensive trip.
“Goldcar said that this was pointless and I should purchase theirs for €130 or leave a deposit for, wait for it, €1100!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Argus Car Hire is an online car rental broker and comparison service. It pulls daily rates and vehicle choices from multiple rental suppliers for travellers. Customers search availability, compare prices and book rentals across countries on the website. Argus sends booking confirmations, shares supplier contact details and offers insurance and extras during reservation. Business and leisure renters often use it to compare car categories, rental lengths and pick‑up locations.