Reviews indicate Appleyard commonly delivers fresh, well-presented flowers and an easy ordering experience; many customers report repeat purchases. There is a recurring pattern of delivery-related problems in a minority of orders, including missed or late deliveries and occasional damaged items. When issues occur several reviewers note Appleyard staff sometimes resolve problems with replacements or refunds, but other customers report poor or delayed responses. Prospective buyers should weigh generally strong product quality and straightforward ordering against mixed delivery and communication reports, and consider using tracked payment methods or checking delivery options for important dates.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer praised fast delivery, fresh flowers and helpful customer service.
“Their customer service is top notch.”
Ordered well in advance but flowers never arrived and no communication.
“Sadly, the flowers never arrived.”
Initial delivery damaged but company promptly replaced the bouquet satisfactorily.
“All issues remedied and you now have another satisfied customer.”
Received 100 red roses with above-and-beyond service and prompt delivery.
“Above & beyond service from start to finish.”
Many customers describe helpful, proactive staff who resolve issues; several reviews report delivery failures or unresolved problems with courier delivery.
Multiple reviews note good prices and value for large orders; a minority report dissatisfaction with refunds, store credit or loss of value after failed delivery.
Ordering is frequently described as simple and straightforward, with many deliveries on time; however, date-specific deliveries occasionally fail for some customers.
Most reviewers report fresh, well-presented and long-lasting flowers and plants; a small number experienced wilted or damaged blooms on arrival.
Several customers received timely delivery updates and personal responses; others report no replies, delayed responses or unwanted promotional contacts.
Many repeat customers praise quality and reliability, while a subset report serious delivery and communication failures that undermined special occasions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Roses arrived wilted, one rose missing and purchased teddy absent.
“and most importantly was completely missing the jellycat that I paid for.”
Beautiful flowers delivered securely and recipient was delighted.
“They’re beautiful and my girlfriend was over the moon.”
Ordered 200 roses but received only 50, ruining Valentines day.
“a tiny bouquet of 50 tiny roses arrived.”
Order and delivery proceeded without issue and flowers were high quality.
“delivery came as requested without issue or delay.”
Flowers arrived on the requested day and were loved by fiancé.
“Flowers arrived on the exact day requested”
Subscription renewed but subsequent deliveries ceased and communication was dismissive.
“no more have been delivered.”
Delivery was not made and follow-up was difficult, ultimately refunded.
“the order was lost in transit.”
First-time purchase delivered beautifully and made a perfect gift.
“The bouquet was beautifully put together, fresh, and delivered right on time.”
Flowers arrived on time and smelled lovely.
“Came on time & smells lovely”
Service was prompt and described as amazing.
“Prompt and amazing service”
Valentine's flowers were beautiful and well presented.
“Valentines flowers were beautiful”
Reviewer was very happy and considered it the best.
“The best one very happy”
Flowers arrived on time and were greatly appreciated by recipient.
“Flowers arrived on time and were greatly appreciated.”
Kept informed and bouquet arrived on time, remaining perfect after three days.
“Kept informed, arrived on time”
Parcel marked delivered but was missing and likely not delivered.
“No flowers. No prosecco. No Valentine’s surprise.”
Flowers arrived as advised with excellent quality and presentation.
“Flowers arrived as advised”
Delivered on time but courier left box in rain and contents underwhelmed.
“courier dumped the box on the doorstep in the rain”
Consistently delivered on requested dates and flowers remained in good condition.
“Always delivered on the date requested”
Plenty of communication and flowers arrived as promised with great presentation.
“Plenty of communications updating me on my order”
Flowers are long-lasting and high quality, though packaging used excessive plastic.
“excessive use of plastic in the packaging”
Fantastic flowers, prompt delivery and good value.
“prompt delivery & great value”
Arrived promptly and flowers continued blooming after three days.
“arrived promptly and in a great condition”
Quick and reliable service; reviewer would recommend.
“Quick, reliable and I’d recommend”
Valentines roses were fresh and well packaged upon delivery.
“fresh roses and well packaged”
Flowers made recipient's day and were described as her favourite present.
“Her favourite present ever.”
Flowers arrived in bud, opened perfectly, and remained undamaged despite courier damage.
“arrived in bud and about to open”
Consistently eye-catching arrangements that last long, but packaging uses plastic.
“excessive use of plastic in the packaging”
Lovely flowers were delivered on time and in perfect condition.
“Lovely flowers delivered on time and it perfect condition!”
Once again, delivery was on time and flowers were delightful.
“On time and delightful!”
Delivered punctually and product quality was good.
“Good with time and good product”
Fantastic service and delivery; the roses looked great.
“Fantastic service, delivery and the roses looked great! :)”
Driver left box outside in the rain and flowers were poor.
“the driver decided to leave the box outside behind the shops”
Valentine's Day order was not delivered and reviewer would not recommend.
“I had the worst experience ever in my life.”
Recipient was delighted with the bouquet's quality; it brightened her day.
“She was delighted with the quality”
The flowers started a great weekend celebrating close on 50 years together
“The flowers started a great weekend celebrating close on 50 years together”
Product was very good and delivered within the required timescale.
“Very good product and delivered within required timescale”
Valentine's flowers did not arrive and there was no phone contact.
“There appears to be no way of contacting Appleyards by phone.”
Valentine's Day delivery failed and customer service offered no concrete help.
“Hive van with flowers seen going back to depot”
Flowers were lovely and beautiful.
“The flowers were lovely and beautiful”
Flowers had lovely autumn colours.
“Such lovely autumn colours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appleyard (often shown as Appleyard London) operates as a UK-based online florist. The business offers bouquets, plants and floral arrangements with options to schedule deliveries and order for events such as birthdays and funerals. Consumers searching for reviews typically look for information on flower quality, delivery reliability and customer support when evaluating Appleyard.