Skip to content
We Collect & Analyse Reviews

Appleyard
Experiences & Reviews

Appleyard (often shown as Appleyard London) operates as a UK-based online florist. The business offers bouquets, plants and floral arrangements with options to schedule deliveries and order for events such as birthdays and funerals. Consumers searching for reviews typically look for information on flower quality, delivery reliability and customer support when evaluating Appleyard.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 23d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Many customers describe helpful, proactive staff who resolve issues; several reviews report delivery failures or unresolved problems with courier delivery.

Share
17%
Mixed
💰

Value for money

Multiple reviews note good prices and value for large orders; a minority report dissatisfaction with refunds, store credit or loss of value after failed delivery.

Share
7%
Mixed

User experience

Ordering is frequently described as simple and straightforward, with many deliveries on time; however, date-specific deliveries occasionally fail for some customers.

Share
23%
Strong
🔧

Product quality

Most reviewers report fresh, well-presented and long-lasting flowers and plants; a small number experienced wilted or damaged blooms on arrival.

Share
23%
Strong
📞

Communication

Several customers received timely delivery updates and personal responses; others report no replies, delayed responses or unwanted promotional contacts.

Share
13%
Mixed

Overall experience

Many repeat customers praise quality and reliability, while a subset report serious delivery and communication failures that undermined special occasions.

Share
17%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
Babalola Abayomi
trustpilot.com Sep 30, 2025

The flowers were lovely and beautiful

The flowers were l...

S
Susan Hicks
trustpilot.com Sep 30, 2025

Such lovely autumn colours

...

M
Margaret Jack
trustpilot.com Sep 30, 2025

I'd recommend Appleyard Flowers

I'd recommend Appleyard Flowers. Flowers were sent as a birthday gift....

B
Barbara Towell
trustpilot.com Sep 30, 2025

Bouquet delivered in perfect condition…

Bouquet delivered in perfect condition and recipient was delighted. Easy o...

M
Mark Wills
trustpilot.com Sep 30, 2025

Always reliable with quality evident.

Always reliable wi...

R
Rippon
trustpilot.com Sep 30, 2025

Flowers did not arrive - what a let down

I ordered flowers from Appleyard London on 11th September for delivery on 27th September – well in advance – to surprise my wife on her birthday. Sadl...

C
Christian Wake
trustpilot.com Sep 30, 2025

Poor delivery service

I ordered some roses for my boyfriend’s birthday, using the option to select a specific delivery date. The roses were dispatched and were delivered la...

L
Luca Graziano
trustpilot.com Sep 30, 2025

Best lilies yet.

...

G
George
trustpilot.com Sep 30, 2025

I was panicking about ordering the same…

I was panicking about ordering the same thing twice but “Max” reassured me and helped me ou...

V
Vsevolod
trustpilot.com Sep 30, 2025

The best

My experience with Appleyard London was excellent. The bouquet arrived on schedule, beautifully packaged and very fresh. While there was a minor issue...

R
Rebecca
trustpilot.com Sep 30, 2025

Beautiful display of flowers making it at absolute visual pleasure.

Beautiful display of flowers making it easy to ch...

A
Anne Francis
trustpilot.com Sep 30, 2025

Perfect Gift

The flowers were delivered in a lovely box in the time frame they were exp...

C
Customer
trustpilot.com Sep 30, 2025

Flowers didn’t arrive

Flowers didn’t arrive. Filled in an online form which did not get replied to. Thankfully I paid via PayPal and they are going to try and recover my co...

A
Andy
trustpilot.com Sep 30, 2025

Service and flowers were good but a bit…

Service and flowers were good but a bit disappointed by the number...

D
Debbie Rigby
trustpilot.com Sep 30, 2025

We received a gorgeous bouquet of 100…

We received a gorgeous bouquet of 100 red roses yesterday, to be used in a funeral arrangement. At the time of ordering, I left a message letting appl...

s
stephen brotherton
trustpilot.com Sep 30, 2025

I have placed many orders with…

I have placed many orders with Appleyard Flowers, and all the flowers have been perfect, of outstanding quality. However, on one occasion, the flowers...

M
Mark McEvoy
trustpilot.com Sep 30, 2025

Issues remedied, amazing customer service

Flowers arrived in a severely crushed box. All flowers inside bruised, bent and dried out. Submitted a complaint via their website with photo evidence...

c
customer
trustpilot.com Sep 30, 2025

Disappointed

Disappointed that I have been charged a subscription after I had cancelled it. The website goes on and on about offering great customer service but it...

R
Rakesh Pandya
trustpilot.com Sep 30, 2025

Beautifully wrapped quality olive trees…

Beautifully wrapped quality olive trees that my...

J
Jamie Sunderland
trustpilot.com Sep 30, 2025

Very pleased again

Used Appleyard many times before and will do again. Another order delivered on time and in good condition. Flowers look great,...

Share Your Experience

Help other customers by sharing your experience with Appleyard. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews indicate Appleyard commonly delivers fresh, well-presented flowers and an easy ordering experience; many customers report repeat purchases. There is a recurring pattern of delivery-related problems in a minority of orders, including missed or late deliveries and occasional damaged items. When issues occur several reviewers note Appleyard staff sometimes resolve problems with replacements or refunds, but other customers report poor or delayed responses. Prospective buyers should weigh generally strong product quality and straightforward ordering against mixed delivery and communication reports, and consider using tracked payment methods or checking delivery options for important dates.