Customers often praise on-time delivery and fresh bouquets that arrive well presented. Several reviews also mention failed deliveries, missing items, and rough handling by couriers. Communication feedback is split, with some citing clear delivery updates and others describing support as hard to reach or dismissive. Overall, product quality stands out, but fulfilment problems keep coming up.
Examples from available reviews (Dec 2021 – Mar 2026).
First-time purchase delivered beautifully and made a perfect gift.
“The bouquet was beautifully put together, fresh, and delivered right on time.”
Quick and reliable service; reviewer would recommend.
“Quick, reliable and I’d recommend”
Ordered 200 roses but received only 50, ruining Valentines day.
“a tiny bouquet of 50 tiny roses arrived.”
Delivery was not made and follow-up was difficult, ultimately refunded.
“the order was lost in transit.”
Many reviewers describe on-time delivery and polite help when small issues come up. Several separate complaints mention orders not arriving, missing items, or large orders arriving badly short. Multiple reviews also call out courier handling, including boxes left in the rain and deliveries marked as completed when nothing was received.
Multiple reviewers describe good value and tie it to prompt delivery. A few say fewer items than expected or missing add-ons made it feel less worthwhile. Value comes up less often than delivery and product quality.
Several customers mention an easy online ordering process and attractive photos. A small number report subscription and account access problems and say they were hard to fix. Praise for usability is common, while subscription issues appear less often but stand out.
Many reviews highlight fresh flowers, long-lasting blooms, and attractive presentation. A recurring point in a few reviews is too much plastic in the packaging. Some isolated quality problems appear, and those reviewers describe quick fixes such as replacements or refunds.
Many reviews praise clear delivery updates and tracking emails. Several negative comments describe customer support as unresponsive or hard to reach, and a few say there was no phone contact available. Communication reads as mixed, with proactive updates but weak follow-up in some cases.
Many customers say they were delighted with the bouquets and recommend the service. Several strong complaints point the other way, focusing on non-delivery and missing items. The overall view is high satisfaction with flower quality, alongside recurring fulfilment and contact problems that drive negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Roses arrived wilted, one rose missing and purchased teddy absent.
“and most importantly was completely missing the jellycat that I paid for.”
Beautiful flowers delivered securely and recipient was delighted.
“They’re beautiful and my girlfriend was over the moon.”
Ordered 200 roses but received only 50, ruining Valentines day.
“a tiny bouquet of 50 tiny roses arrived.”
Order and delivery proceeded without issue and flowers were high quality.
“delivery came as requested without issue or delay.”
Flowers arrived on the requested day and were loved by fiancé.
“Flowers arrived on the exact day requested”
Subscription renewed but subsequent deliveries ceased and communication was dismissive.
“no more have been delivered.”
Delivery was not made and follow-up was difficult, ultimately refunded.
“the order was lost in transit.”
First-time purchase delivered beautifully and made a perfect gift.
“The bouquet was beautifully put together, fresh, and delivered right on time.”
Flowers arrived on time and smelled lovely.
“Came on time & smells lovely”
Service was prompt and described as amazing.
“Prompt and amazing service”
Valentine's flowers were beautiful and well presented.
“Valentines flowers were beautiful”
Reviewer was very happy and considered it the best.
“The best one very happy”
Flowers arrived on time and were greatly appreciated by recipient.
“Flowers arrived on time and were greatly appreciated.”
Kept informed and bouquet arrived on time, remaining perfect after three days.
“Kept informed, arrived on time”
Parcel marked delivered but was missing and likely not delivered.
“No flowers. No prosecco. No Valentine’s surprise.”
Flowers arrived as advised with excellent quality and presentation.
“Flowers arrived as advised”
Delivered on time but courier left box in rain and contents underwhelmed.
“courier dumped the box on the doorstep in the rain”
Consistently delivered on requested dates and flowers remained in good condition.
“Always delivered on the date requested”
Plenty of communication and flowers arrived as promised with great presentation.
“Plenty of communications updating me on my order”
Flowers are long-lasting and high quality, though packaging used excessive plastic.
“excessive use of plastic in the packaging”
Fantastic flowers, prompt delivery and good value.
“prompt delivery & great value”
Arrived promptly and flowers continued blooming after three days.
“arrived promptly and in a great condition”
Quick and reliable service; reviewer would recommend.
“Quick, reliable and I’d recommend”
Valentines roses were fresh and well packaged upon delivery.
“fresh roses and well packaged”
Flowers made recipient's day and were described as her favourite present.
“Her favourite present ever.”
Flowers arrived in bud, opened perfectly, and remained undamaged despite courier damage.
“arrived in bud and about to open”
Consistently eye-catching arrangements that last long, but packaging uses plastic.
“excessive use of plastic in the packaging”
Lovely flowers were delivered on time and in perfect condition.
“Lovely flowers delivered on time and it perfect condition!”
Once again, delivery was on time and flowers were delightful.
“On time and delightful!”
Delivered punctually and product quality was good.
“Good with time and good product”
Fantastic service and delivery; the roses looked great.
“Fantastic service, delivery and the roses looked great! :)”
Driver left box outside in the rain and flowers were poor.
“the driver decided to leave the box outside behind the shops”
Valentine's Day order was not delivered and reviewer would not recommend.
“I had the worst experience ever in my life.”
Recipient was delighted with the bouquet's quality; it brightened her day.
“She was delighted with the quality”
The flowers started a great weekend celebrating close on 50 years together
“The flowers started a great weekend celebrating close on 50 years together”
Product was very good and delivered within the required timescale.
“Very good product and delivered within required timescale”
Valentine's flowers did not arrive and there was no phone contact.
“There appears to be no way of contacting Appleyards by phone.”
Valentine's Day delivery failed and customer service offered no concrete help.
“Hive van with flowers seen going back to depot”
Flowers were lovely and beautiful.
“The flowers were lovely and beautiful”
Flowers had lovely autumn colours.
“Such lovely autumn colours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appleyard is a UK florist and online flower retailer. It sells hand-tied bouquets, seasonal arrangements, and gift-ready plants through its online shop. At checkout, customers can pick a specific delivery date or choose standard shipping. Appleyard also shares care tips for cut flowers and provides an online help section for order questions. Product pages focus on images, showing styling and packaging details.