Customers often praise on-time delivery and fresh bouquets that arrive well presented. Several reviews also mention failed deliveries, missing items, and rough handling by couriers. Communication feedback is split, with some citing clear delivery updates and others describing support as hard to reach or dismissive. Overall, product quality stands out, but fulfilment problems keep coming up.
Examples from available reviews (Dec 2021 – Mar 2026).
First-time purchase delivered beautifully and made a perfect gift.
“The bouquet was beautifully put together, fresh, and delivered right on time.”
Quick and reliable service; reviewer would recommend.
“Quick, reliable and I’d recommend”
Ordered 200 roses but received only 50, ruining Valentines day.
“a tiny bouquet of 50 tiny roses arrived.”
Delivery was not made and follow-up was difficult, ultimately refunded.
“the order was lost in transit.”
Many reviewers describe on-time delivery and polite help when small issues come up. Several separate complaints mention orders not arriving, missing items, or large orders arriving badly short. Multiple reviews also call out courier handling, including boxes left in the rain and deliveries marked as completed when nothing was received.
Multiple reviewers describe good value and tie it to prompt delivery. A few say fewer items than expected or missing add-ons made it feel less worthwhile. Value comes up less often than delivery and product quality.
Several customers mention an easy online ordering process and attractive photos. A small number report subscription and account access problems and say they were hard to fix. Praise for usability is common, while subscription issues appear less often but stand out.
Many reviews highlight fresh flowers, long-lasting blooms, and attractive presentation. A recurring point in a few reviews is too much plastic in the packaging. Some isolated quality problems appear, and those reviewers describe quick fixes such as replacements or refunds.
Many reviews praise clear delivery updates and tracking emails. Several negative comments describe customer support as unresponsive or hard to reach, and a few say there was no phone contact available. Communication reads as mixed, with proactive updates but weak follow-up in some cases.
Many customers say they were delighted with the bouquets and recommend the service. Several strong complaints point the other way, focusing on non-delivery and missing items. The overall view is high satisfaction with flower quality, alongside recurring fulfilment and contact problems that drive negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Kept informed with delivery updates and arrival email.
“I was kept up to date with delivery”
Bouquet arrived in perfect condition and recipient was delighted.
“Bouquet delivered in perfect condition”
Always reliable and quality was evident.
“Always reliable with quality evident.”
Ordered well in advance but flowers never arrived and no communication.
“Sadly, the flowers never arrived.”
Selected delivery date but flowers arrived late and wilted.
“delivered late, arriving after his birthday.”
Reviewer considered these the best lilies yet.
“Best lilies yet.”
Max provided patient and helpful customer service, resolving the worry.
“He was very patient with me and provided great customer service.”
Bouquet arrived on schedule and team resolved a minor issue courteously.
“The bouquet arrived on schedule, beautifully packaged and very fresh.”
Beautiful displays made choosing easy and ordering was simple.
“Simple ordering system.”
Flowers delivered on time in a lovely box and well received.
“The flowers were delivered in a lovely box”
Flowers didn't arrive and customer support did not reply to complaints.
“Flowers didn’t arrive.”
Service and flowers were good but fewer flowers than expected.
“a bit disappointed by the number of flowers in the hat,”
Received 100 red roses with above-and-beyond service and prompt delivery.
“Above & beyond service from start to finish.”
Mostly outstanding flower quality, one poor bouquet was refunded and replaced.
“all the flowers have been perfect, of outstanding quality.”
Initial delivery damaged but company promptly replaced the bouquet satisfactorily.
“All issues remedied and you now have another satisfied customer.”
Cancelled subscription but was still charged and customer support was hard to reach.
“It's actually very hard to reach out to them.”
Quality olive trees were beautifully wrapped and delighted recipient.
“Beautifully wrapped quality olive trees”
Repeated orders delivered on time and flowers looked great.
“Another order delivered on time and in good condition.”
Appleyard has always been a fantastic company to deal with. I've used them for years now and am always impressed by the speed of delivery and the beautiful, fresh flowers at affordable prices. Everything has always been excellent , from customer service, ordering and delivery . This time though there was an issue with the courier company. Appleyard not only let me know immediately, but they also helped me resolve the issue by contacting the courier directly. They followed up until the delivery was made. Their customer service is top notch. I would definitely order again and recommend them to anyone looking for flowers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appleyard is a UK florist and online flower retailer. It sells hand-tied bouquets, seasonal arrangements, and gift-ready plants through its online shop. At checkout, customers can pick a specific delivery date or choose standard shipping. Appleyard also shares care tips for cut flowers and provides an online help section for order questions. Product pages focus on images, showing styling and packaging details.