Reviews indicate Appleyard commonly delivers fresh, well-presented flowers and an easy ordering experience; many customers report repeat purchases. There is a recurring pattern of delivery-related problems in a minority of orders, including missed or late deliveries and occasional damaged items. When issues occur several reviewers note Appleyard staff sometimes resolve problems with replacements or refunds, but other customers report poor or delayed responses. Prospective buyers should weigh generally strong product quality and straightforward ordering against mixed delivery and communication reports, and consider using tracked payment methods or checking delivery options for important dates.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer praised fast delivery, fresh flowers and helpful customer service.
“Their customer service is top notch.”
Ordered well in advance but flowers never arrived and no communication.
“Sadly, the flowers never arrived.”
Initial delivery damaged but company promptly replaced the bouquet satisfactorily.
“All issues remedied and you now have another satisfied customer.”
Received 100 red roses with above-and-beyond service and prompt delivery.
“Above & beyond service from start to finish.”
Many customers describe helpful, proactive staff who resolve issues; several reviews report delivery failures or unresolved problems with courier delivery.
Multiple reviews note good prices and value for large orders; a minority report dissatisfaction with refunds, store credit or loss of value after failed delivery.
Ordering is frequently described as simple and straightforward, with many deliveries on time; however, date-specific deliveries occasionally fail for some customers.
Most reviewers report fresh, well-presented and long-lasting flowers and plants; a small number experienced wilted or damaged blooms on arrival.
Several customers received timely delivery updates and personal responses; others report no replies, delayed responses or unwanted promotional contacts.
Many repeat customers praise quality and reliability, while a subset report serious delivery and communication failures that undermined special occasions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Kept informed with delivery updates and arrival email.
“I was kept up to date with delivery”
Bouquet arrived in perfect condition and recipient was delighted.
“Bouquet delivered in perfect condition”
Always reliable and quality was evident.
“Always reliable with quality evident.”
Ordered well in advance but flowers never arrived and no communication.
“Sadly, the flowers never arrived.”
Selected delivery date but flowers arrived late and wilted.
“delivered late, arriving after his birthday.”
Reviewer considered these the best lilies yet.
“Best lilies yet.”
Max provided patient and helpful customer service, resolving the worry.
“He was very patient with me and provided great customer service.”
Bouquet arrived on schedule and team resolved a minor issue courteously.
“The bouquet arrived on schedule, beautifully packaged and very fresh.”
Beautiful displays made choosing easy and ordering was simple.
“Simple ordering system.”
Flowers delivered on time in a lovely box and well received.
“The flowers were delivered in a lovely box”
Flowers didn't arrive and customer support did not reply to complaints.
“Flowers didn’t arrive.”
Service and flowers were good but fewer flowers than expected.
“a bit disappointed by the number of flowers in the hat,”
Received 100 red roses with above-and-beyond service and prompt delivery.
“Above & beyond service from start to finish.”
Mostly outstanding flower quality, one poor bouquet was refunded and replaced.
“all the flowers have been perfect, of outstanding quality.”
Initial delivery damaged but company promptly replaced the bouquet satisfactorily.
“All issues remedied and you now have another satisfied customer.”
Cancelled subscription but was still charged and customer support was hard to reach.
“It's actually very hard to reach out to them.”
Quality olive trees were beautifully wrapped and delighted recipient.
“Beautifully wrapped quality olive trees”
Repeated orders delivered on time and flowers looked great.
“Another order delivered on time and in good condition.”
Appleyard has always been a fantastic company to deal with. I've used them for years now and am always impressed by the speed of delivery and the beautiful, fresh flowers at affordable prices. Everything has always been excellent , from customer service, ordering and delivery . This time though there was an issue with the courier company. Appleyard not only let me know immediately, but they also helped me resolve the issue by contacting the courier directly. They followed up until the delivery was made. Their customer service is top notch. I would definitely order again and recommend them to anyone looking for flowers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Appleyard (often shown as Appleyard London) operates as a UK-based online florist. The business offers bouquets, plants and floral arrangements with options to schedule deliveries and order for events such as birthdays and funerals. Consumers searching for reviews typically look for information on flower quality, delivery reliability and customer support when evaluating Appleyard.