Most reviews describe paid orders with no delivery and no reply from customer support. Many say their cards were charged, the goods never arrived, and refunds did not come through. Several mention getting only automated emails. One review gives a high rating that stands out against the overall complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Order placed but goods not delivered and no response.
“SCAM! Your items never arrive and they don’t respond to any messages or refund you.”
Order placed but goods not delivered and no response.
“Placed an order but absolutely no response from ZB: just an email confirming the order.”
Order placed but goods not delivered and no response.
“Took my money. Never sent product.”
Order never arrived and refund remained unpaid after cancellation.
“They will gladly accept your payment and will not provide a refund as they have promised.”
Many reviews say orders were never fulfilled. Several report that refunds were promised but not issued. One higher-rated service comment appears, but it stands alone among mostly low-rated reports.
Customers often say they paid but never received the products. Several describe waiting for refunds that never arrived. Positive or neutral remarks about value are rare.
Reviewers describe repeated attempts to get help and long waits without a real response. Many say they received automated messages that did not fix the problem. These accounts show ongoing frustration with the buying process.
Most comments focus on non-delivery rather than product problems. Few reviewers discuss how the products performed. There is not enough here to judge product quality reliably.
Many reviewers say emails and helpdesk messages went unanswered. Several call the company a scam after getting only order confirmations or automated replies. Complaints about unresponsive support appear in many entries.
Most reviews are negative, mainly about unfulfilled orders and weak support. There is a clear split between widespread one-star complaints and a single high-rated entry. Positive experiences are rare in this selection.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed but goods not delivered and no response.
“No order recieved and no response from their customer service either, just an auto email saying they were short staffed...?”
Order placed but goods not delivered and no response.
“Terrible customer service, still waiting for my refund”
Order placed but goods not delivered and no response.
“Took my money. Never sent product.”
Order placed but goods not delivered and no response.
“Took my money even though they didn’t have the products in stock.”
Order placed but goods not delivered and no response.
“no refund and no sunscreen.”
VERY DISAPPOINTING
I ordered CULTS night cream in July and still hadn't gotten them in December
In November, I canceled my purchase, but I'm still waiting for my reimbursement, which customer service continues saying would take 4 days - this is now 4 weeks after I canceled my transaction.
I wish I had taken the time to read all of the unfavorable reviews before making my decision, but the way their website is designed made me forget about it.
Don't make any purchases from them.
They will gladly accept your payment and will not provide a refund as they have promised.
My recommendation is to shop elsewhere.
I was quite disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zest Beauty is an online retailer selling skincare and cosmetic products. Its site lists product pages with descriptions and ingredient details. Shoppers can browse by category and buy items through the website. The site also lists contact options for support and returns.