Across the provided reviews, the dominant pattern is non-delivery of ordered items and difficulties obtaining refunds. Multiple reviewers report no meaningful responses to emails, automated replies, or unreachable phone and live chat support. A few reviewers succeeded in recovering funds via their bank or PayPal, but many did not receive timely refunds. If you consider purchasing, use payment methods with buyer protection, check company registration and recent independent reviews, and be prepared to contact your card provider or PayPal if charges are taken without delivery.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and refund remained unpaid after cancellation.
“They will gladly accept your payment and will not provide a refund as they have promised.”
Order placed but goods not delivered and no response.
“It looks like they're no longer trading but happy to take your money.”
Order placed but goods not delivered and no response.
“Placed 2 seperate orders in July and none have arrived”
Order placed but goods not delivered and no response.
“Never arrived so contacted Help Desk twice - no replies to emails.”
Most reviews describe unfulfilled orders, cancelled transactions and long or missing refunds, indicating persistent fulfilment and refund problems.
Many customers report lost payments or delayed refunds; a small number recovered funds via banks or PayPal but most describe unresolved money issues.
A small subset of reviewers mention website and checkout concerns: misleading design, inactive phone lines and unanswered live chat interactions.
There are no substantive comments about product performance; reviews focus on non-delivery and refund handling rather than product quality.
Most reviewers report no replies, automated responses or long waits when contacting support, with phone and live chat often described as unresponsive.
Overall sentiment is negative: numerous reports label the service a scam due to missing orders and unresolved refunds, prompting warnings to other buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed but goods not delivered and no response.
“No order recieved and no response from their customer service either, just an auto email saying they were short staffed...?”
Order placed but goods not delivered and no response.
“Terrible customer service, still waiting for my refund”
Order placed but goods not delivered and no response.
“Took my money. Never sent product.”
Order placed but goods not delivered and no response.
“Took my money even though they didn’t have the products in stock.”
Order placed but goods not delivered and no response.
“no refund and no sunscreen.”
VERY DISAPPOINTING
I ordered CULTS night cream in July and still hadn't gotten them in December
In November, I canceled my purchase, but I'm still waiting for my reimbursement, which customer service continues saying would take 4 days - this is now 4 weeks after I canceled my transaction.
I wish I had taken the time to read all of the unfavorable reviews before making my decision, but the way their website is designed made me forget about it.
Don't make any purchases from them.
They will gladly accept your payment and will not provide a refund as they have promised.
My recommendation is to shop elsewhere.
I was quite disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zest Beauty is presented as an online beauty retailer offering cosmetics, skincare and haircare via a website. Consumers researching Zest Beauty commonly look for information on order fulfilment, refund policies and contact options. Before buying, verify company registration details, available payment protections (credit card/PayPal) and recent independent customer feedback.