Across the provided reviews, the dominant pattern is non-delivery of ordered items and difficulties obtaining refunds. Multiple reviewers report no meaningful responses to emails, automated replies, or unreachable phone and live chat support. A few reviewers succeeded in recovering funds via their bank or PayPal, but many did not receive timely refunds. If you consider purchasing, use payment methods with buyer protection, check company registration and recent independent reviews, and be prepared to contact your card provider or PayPal if charges are taken without delivery.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and refund remained unpaid after cancellation.
“They will gladly accept your payment and will not provide a refund as they have promised.”
Order placed but goods not delivered and no response.
“It looks like they're no longer trading but happy to take your money.”
Order placed but goods not delivered and no response.
“Placed 2 seperate orders in July and none have arrived”
Order placed but goods not delivered and no response.
“Never arrived so contacted Help Desk twice - no replies to emails.”
Most reviews describe unfulfilled orders, cancelled transactions and long or missing refunds, indicating persistent fulfilment and refund problems.
Many customers report lost payments or delayed refunds; a small number recovered funds via banks or PayPal but most describe unresolved money issues.
A small subset of reviewers mention website and checkout concerns: misleading design, inactive phone lines and unanswered live chat interactions.
There are no substantive comments about product performance; reviews focus on non-delivery and refund handling rather than product quality.
Most reviewers report no replies, automated responses or long waits when contacting support, with phone and live chat often described as unresponsive.
Overall sentiment is negative: numerous reports label the service a scam due to missing orders and unresolved refunds, prompting warnings to other buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed but goods not delivered and no response.
“no delivery of my item , no reply to my emails , no sign of a refund”
Order placed but goods not delivered and no response.
“You can't contact them in any way.”
Order placed but goods not delivered and no response.
“No delivery. No communication.”
Order placed but goods not delivered and no response.
“Two emails sent, no reply.”
Order placed but goods not delivered and no response.
“Ordered a product in December but never received.”
Order placed but goods not delivered and no response.
“They take you money and don't deliver.”
Order placed but goods not delivered and no response.
“This is a scam.”
Order placed but goods not delivered and no response.
“SCAM! Your items never arrive and they don’t respond to any messages or refund you.”
Order placed but goods not delivered and no response.
“Scam company do not use”
Order placed but goods not delivered and no response.
“I ordered a product which did not arrive.”
Order placed but goods not delivered and no response.
“They take your order, take your money, DO NOT ANSWER emails.”
Order placed but goods not delivered and no response.
“I was strung along for weeks with repeated promises that out-of-stock items were about to be shipped.”
Order placed but goods not delivered and no response.
“Do not use this company it's a scam .tried to email no respond from them”
Order placed but goods not delivered and no response.
“I placed an order in July and it never arrived”
Order placed but goods not delivered and no response.
“THEY ARE SCAMMERS.”
Order placed but goods not delivered and no response.
“no goods arrived despite my account being charged.”
Order placed but goods not delivered and no response.
“It looks like they're no longer trading but happy to take your money.”
Order placed but goods not delivered and no response.
“Received confirmation email then nothing.”
Order placed but goods not delivered and no response.
“They took the money immediately.”
Order placed but goods not delivered and no response.
“Still waiting for my order 2 weeks later”
Order placed but goods not delivered and no response.
“Placed an order but absolutely no response from ZB: just an email confirming the order.”
Order placed but goods not delivered and no response.
“Placed 2 seperate orders in July and none have arrived”
Order placed but goods not delivered and no response.
“E-mailed twice, automated response.”
Order placed but goods not delivered and no response.
“they ignore your e-mails”
Order placed but goods not delivered and no response.
“I have emailed continuously asking where my item is and get an automated reply.”
Order placed but goods not delivered and no response.
“Still no refund !”
Order placed but goods not delivered and no response.
“i never received”
Order placed but goods not delivered and no response.
“they took my money then told me the item wasn’t available.”
Order placed but goods not delivered and no response.
“never received the delivery”
Order placed but goods not delivered and no response.
“refund never arrived.”
Order placed but goods not delivered and no response.
“Took my money and never sent products.”
Order placed but goods not delivered and no response.
“They do not answer emails”
Order placed but goods not delivered and no response.
“always received the same response from customer service likely a bot.”
Order placed but goods not delivered and no response.
“Yet another unfulfilled order.”
Order placed but goods not delivered and no response.
“Never arrived so contacted Help Desk twice - no replies to emails.”
Order placed but goods not delivered and no response.
“Didn't arrive within stated timeframe.”
Order placed but goods not delivered and no response.
“been 90 days and received nothing”
Order placed but goods not delivered and no response.
“Product didn't arrive and neither did refund.”
Order placed but goods not delivered and no response.
“Don’t use this company!”
Order placed but goods not delivered and no response.
“I waited in vain for my order to be fulfilled with promises when there was stock the goods would be sent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zest Beauty is presented as an online beauty retailer offering cosmetics, skincare and haircare via a website. Consumers researching Zest Beauty commonly look for information on order fulfilment, refund policies and contact options. Before buying, verify company registration details, available payment protections (credit card/PayPal) and recent independent customer feedback.