Many customers praise quick dispatch, careful packaging, and fast refunds on straightforward orders. Another recurring theme is delivery marked as completed when parcels never arrive, followed by delayed refunds. Several reviewers say items arrived damaged or poor quality, then describe slow or accusatory support. A small number mention trouble accessing the website.
Examples from available reviews (Jun 2020 – Feb 2026).
Prompt delivery and excellent service; dress well packaged.
“What an absolutely amazing service.”
Multiple failed DPD deliveries and delayed refund; very poor experience.
“the delivery company DPD let them down apparently on three occasions”
Damaged jacket on arrival; customer service accused buyer and delayed refund.
“they are now telling me that I wore the jacket and damaged it myself”
No reply to enquiries after order; very poor experience.
“they did not reply any quiree about product”
Many reviews mention fast handling, next‑day or multi‑day delivery, and orders arriving as expected. A sizeable group describes courier problems, repeated missed deliveries, and return or refund cases that drag on without resolution. A few in‑store comments point to poor face‑to‑face behaviour.
Several customers point to competitive pricing and good deals on designer items. Value comes up less often than delivery and service. One review specifically links repeat purchases to the price.
Many buyers describe an easy checkout and smooth first orders. One review notes a redirect that blocked access to the brand site, and it appears to be a one‑off issue. Navigation and account management get little direct comment.
Multiple reviews report damaged, faulty, or fraying items on arrival, plus disagreements over item condition during returns. Some customers say products matched the description and that high‑quality trainers arrived quickly. A small number allege counterfeit goods.
Several reviewers praise proactive updates and clear delivery messages. A clear counter‑group says enquiries went unanswered and support was unhelpful when issues came up. Delivery notifications sometimes say parcels were delivered when customers say they were not.
Feedback splits between quick, smooth purchases and drawn‑out issues around missing parcels or returns. Positive reviews focus on speed and packaging. Negative reviews focus on courier reliability and slow or defensive customer service.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
No reply to enquiries after order; very poor experience.
“they did not reply any quiree about product”
Assistant harassed and humiliated customer; very poor in-store service.
“I was approachrd by Greg harassing me”
Parcel left unattended by courier; customer service failed to resolve.
“DPD left my parcel in the street at the front door of my house”
Website now redirects to Flannels, user cannot access Zee and Co site.
“it redirects to Flannels instead.”
Prompt delivery and excellent service; dress well packaged.
“What an absolutely amazing service.”
Timely deliveries, nice packaging, easy returns and fast refunds.
“Easy returns and fast refunds are definitely a bonus.”
Fast dispatch and delivery; item arrived as described and well packaged.
“Arrived exactly as described and packaged really well.”
No pick-up option offered; customer service unhelpful about delivery.
“no option to have goods delivered to a pick up shop or a post office”
Multiple failed DPD deliveries and delayed refund; very poor experience.
“the delivery company DPD let them down apparently on three occasions”
Smooth first-time order; item matched description.
“everything went smoothly, item has described”
Returned faulty coat; supplier review delayed refund or exchange.
“we noticed there was a tear on the back.”
Quick delivery, nice packaging, responsive customer service.
“delivery very quick. Packaged very nicely.”
Fast DPD delivery, great prices, wide designer selection.
“Item arrived next day via DPD”
Helpful, easy-to-contact customer service and very quick delivery.
“Great customer service - easy to contact and very helpful!”
Excellent communication and quick delivery; item perfect.
“Superb communication and quick delivery.”
Quick delivery, great service and pleasing tops.
“Great service, quick delivery and lovely tops.”
Outstanding service with fast delivery, price matching, and packaging.
“service was absolutely outstanding!”
Good delivery communication; item arrived within a week as described.
“good delivery communication, arrived within a week”
Order cancelled and refunded promptly after emailing customer service.
“By Sunday morning I had had a response and a refund issued.”
First order delivered very quickly, next working day delivery.
“Delivery was really quick and even arrived next working day.”
Helpful after courier error; parcel resent and good price.
“Zee & Co were really helpful when I explained this to them”
Excellent service with fast delivery; customer pleased.
“Excellent service Fast delivery of my item very pleased with it”
Cap arrived in couple days; parcel updates kept customer informed.
“Came in a couple of days kept me informed on parcel”
Received faulty product; aftercare ignored emails and no resolution.
“Aftercare service is shocking”
Kept in touch with delivery times; smooth first-time ordering.
“they kept in touch with me from the moment I placed my order”
Order marked delivered by DPD with no proof; company unhelpful.
“DPD marked my order as delivered! With no picture and no signature”
Order cancelled due to address mismatch; refund delayed several days.
“they will cancel my order because my shipping and billing adress are different”
Poor customer service that fobs customers off when issues occur.
“they just fob you off”
Quick dispatch and thoughtful packaging with Zee&Co bag.
“it come in a little zee&co bag!!”
Excellent service; products received within three days.
“products recieved within 3 days of ordering”
Excellent product at great prices; will use again.
“Excellent product great prices will use a lot more”
Customer did not receive ordered jacket and reports missing item.
“I have just been gone I didn't receive my Black Impeller Quilted Jacket £96.00”
Order marked delivered and missing; customer service unhelpful and refund denied.
“Apparently, the order was left on my doorstep by the DPD driver and was not there when I returned home.”
Parcel stolen; customer alleges no refund despite DPD refund to company.
“I order a parcel which was stolen from my property in August”
Customer alleges counterfeit goods and poor staff treatment.
“FAKE COMPANY SELLING CHINESE SHOES”
I wanted to surprise my husband with a pair of athletic shoes because he is a coach for a local football club, where he mentors young up-and-coming football players.
I was touched by his gratitude and wanted to show my appreciation by giving him something in return. I looked online and came across this fantastic website, zee and co firm, which offered a broad variety of sports shoes.
I chose the Black propulsion Mid Mosaic Trainer since I thought he would enjoy them. I placed my purchase, and to my surprise, they were delivered the same day.
The shoes were of high quality and comfort, as well as being stylish.
I'm delighted my husband liked them, but I would only give them a 4 out of 5 stars since the shoes were not packaged properly; the box they arrived in was torn.
Ordered many items without issues.
“I have ordered a lot of items never had an issue.”
Multiple delivery and communication failures; rude customer service.
“No option to get expedited delivery but you still pay £5+ for their standard delivery”
Damaged jacket on arrival; customer service accused buyer and delayed refund.
“they are now telling me that I wore the jacket and damaged it myself”
Jumper frayed after minimal wear; customer made to send item back for inspection.
“£170 John Smedley jumper frayed around the neck after wearing for less than 4 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zee & Co is a UK online fashion retailer selling designer clothing, footwear, and accessories. The site lists brands across categories including trainers, coats, jumpers, and bags. Customers order through the e‑commerce site using standard delivery and returns options. The business provides product listings, order tracking, and a customer support contact for post‑purchase queries.