Many reviewers say tracking shows their parcel as delivered, but it never arrived, and their claims were closed with refunds refused. Several buyers mention very fast fulfilment and coats that keep them warm in cold weather. Others report durability issues such as split seams, broken zippers, and mould on replacement items. Slow replies and return costs come up often.
Examples from available reviews (Nov 2021 – Feb 2026).
Parcel left insecurely then stolen and Zavetti closed the complaint.
“they were closing the complaint”
Delivery via Evri lost order and company took no action.
“They use Evri for delivery do I need to say more?”
Fast dispatch, good communication, quality coat and reasonable price.
“communication was good I got a quality coat”
Very warm coat, the warmest winter coat they've had.
“warmest winter coat I’ve ever had”
Most negative service comments focus on delivery problems. Reviewers often describe parcels that went missing or were delivered to the wrong place, followed by refunds not being approved after claims. A smaller number of reviews mention delivery being confirmed and then a refund or exchange being issued.
Some shoppers feel the coats are fairly priced for the warmth and look. Others say return fees, costly international returns, and discount codes that do not work hurt the value. A few reviewers also say refunds were withheld, which lowers confidence in overall value.
Several customers like the site and mention quick dispatch, including same-day or next-day delivery. Other reviews describe tracking numbers that do not work, next-day delivery promises not being met, and long waits on live chat. These mixed experiences lead to clearly different views of the ordering process.
Positive reviews often point to coats that feel warm and work well for UK winters. Repeated negative comments mention early wear issues, including ripped seams, stitching coming undone, zip failures, and mould on replacement items. Overall, the reviews split between strong performers and items with early faults.
Many complaints focus on slow responses and blunt live-chat exchanges. Multiple reviewers mention long waits, no order confirmation, and cases of wrong or missing items not being resolved. A smaller group describe clear, helpful updates during dispatch and delivery.
Reviews split sharply between smooth orders with fast delivery and warm coats, and poor experiences involving missing parcels and refunds that were not resolved. One-star feedback repeatedly highlights service and communication problems, which drive much of the dissatisfaction. Positive experiences appear too, but they vary more between customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery via Evri lost order and company took no action.
“They use Evri for delivery do I need to say more?”
Parcel left insecurely then stolen and Zavetti closed the complaint.
“they were closing the complaint”
Two defective jackets and poor customer service hindered refund/replacement.
“two jackets, both are damaged and defective.”
Returns policy hidden and unclear, with unexpected return charges.
“they charge for returns”
Coat not delivered and company unhelpful; claim raised with card provider.
“didn’t receive the delivery”
Faulty jacket and very poor, unprofessional customer service handling replacements.
“im sorry you are going to be cold this season!!”
Coat reported delivered then went missing and Zavetti closed the claim.
“it was no longer on my door step”
Order cancelled or not sent and refunds and responses are slow and unprofessional.
“abysmal customer services”
Parcel not received, repeated broken promises and no reliable refund.
“Absolute scam artists.”
Company acknowledged warehouse receipt and refund expected within ten working days.
“They recieved my parcel in the warehouse”
Exchange/refund process delayed and confusing; avoid Zavetti.
“3 weeks later still no refund”
Coat lost in transit with no updates and no response from seller.
“no movement no scans, no updates”
Very warm coat, the warmest winter coat they've had.
“warmest winter coat I’ve ever had”
Parcel marked delivered but missing; customer service relied on tracking and stalled.
“tracking number is enough as proof of delivery”
Stitching came undone leaving holes; poor quality for the price.
“the stitching has come undone at the seams”
Website easy to use and delivery was very quick.
“Easy to use website and very quick delivery.”
Parcel left insecurely and refund refused without CCTV evidence.
“they’re refusing a refund because it was stolen”
Parcel left insecurely and refund refused without CCTV evidence.
“they’re refusing a refund because it was stolen”
Ireland returns costly and customer service unhelpful through chat.
“it would’ve cost me nearly €50”
Courier left parcel insecurely, items stolen and Zavetti refused refund.
“Zavetti refuse refund”
Coat ordered and delivered next day in immaculate condition.
“was in immaculate condition”
Three jackets had defects including mould; service failed to resolve.
“the replacement came mouldy”
Zipper failed and company offered repair but no compensation overseas.
“the zipper did not work after a very short while”
Coat arrived damaged and return/refund process was mishandled.
“They took no responsibility for the damage item”
Reviewer alleges incomplete order and refused refund, calling them scammers.
“People stay away from these scammers.”
Packet never arrived and refund request was refused.
“The packet never came”
Coat seams split twice and promised refund never arrived.
“First coat developed a fault after about couple of months”
Great experience; delivered within eighteen hours.
“Great experience delivered within 18 hours”
Parcel damaged and a jacket was missing; customer service unhelpful.
“one of my jacket missing”
Fast dispatch, good communication, quality coat and reasonable price.
“communication was good I got a quality coat”
Order delivered to wrong address and customer service refused refund.
“my stuff got delivered to the wrong address”
No order after twenty days and no way to contact the company.
“No order received after 20 days!”
Customer unhappy that discount coupons don't work and poor attitude.
“none work”
New jacket is poor quality and sizes run much shorter.
“The quality has got really bad.”
Jacket never sent and company refused to help with resolution.
“They never sent me the jacket and refused to help”
New jacket is poor quality and sizes run much shorter.
“The quality has got really bad.”
Reviewer reports very poor customer service.
“Very poor customer service.”
Returned jacket tracked as delivered but refund was denied.
“They completely denied they have got my parcel”
Parcel left unattended then disappeared; no response or refund.
“came home to find no parcel on my doorstep”
One coat delivered but customer claim rejected and service rude.
“customer service on the online chat was rude and abrupt.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zavetti runs an online store focused on jackets and winter coats. Its site shows product pages for puffer coats, parkas, and insulated jackets, with sizes, materials, and photos. Customers can open accounts, order, and pay by card at checkout. Zavetti ships to the UK and other countries, with shipping options shown during checkout.