Reviews Analysed
21
We Collect & Analyse Reviews
Zavetti
Experiences & Reviews
Zavetti is an online clothing retailer offering men’s outerwear and related apparel via an e-commerce platform. Customers typically interact with Zavetti through its website and courier-delivered orders; common consumer queries relate to delivery, returns and customer support. People searching reviews often look for information about sizing, product durability, delivery reliability and refund handling.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
11d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Many reviewers report delayed or missing deliveries and slow or problematic returns handling; a small number describe prompt dispatch and helpful staff.
Share
Weak
26%
💰
Value for money
Some buyers describe reasonable prices during sales; others report coupons not working or feeling the quality no longer matches the price paid.
Share
Mixed
5%
⚡
User experience
A few reviewers praise a user‑friendly website; several report broken or unresponsive live chat and difficulty reaching support online.
Share
Weak
9%
🔧
Product quality
Reports are mixed: some customers received well‑made, warm coats; others describe seam failures, sizing inconsistencies and damaged items on arrival.
Share
Mixed
9%
📞
Communication
Frequent complaints about slow, inconsistent or unhelpful responses, with multiple reviews citing no phone contact and poor chat or email follow‑up.
Share
Weak
22%
⭐
Overall experience
Overall impressions vary widely: a minority report smooth, quick deliveries; many report non‑delivery, missing items, delayed refunds and frustrating support.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Men's Gilets
"I wanted to get some gilets for my husband and three sons. I searched online and I bumped into Zavetti. Their site was very user friendly. From the wide variety of gilets in different colors and sizes, and material I was able to find the exact gilets without any hassle. Later I contacted the customer service to confirm their availability and placed my order. I made the payment and I couldn't wait to see my boys rocking on them. On the day I was to receive the delivery, there was nothing. The second day I decided to contact them. They were apologetic and they assured me that the delivery guys were about to arrive. Within no time, I heard the driver honking, the gilets were in a beautiful package and they all looked great. Size, quality were fine. Joy was all over me as I presented the gifts to the owners."
Anna Morgan
Collected.reviews
Nov 24, 2021
Featured for: Positive UX, resolved delayed delivery
Brought a coat from this company item…
"Brought a coat from this company item got lost on the way and took month to get it then when I did it had a hole in sleeve hidden underneath near a bu..."
Nathan Mclarney
Trustpilot
Sep 30, 2025
Featured for: Product defect; return and communication failure
Stolen item
"I ordered two items , when i received my parcel , was cut and put Sellotape back and one of my jacket missing spoke with the customer service and they..."
IONUT-MARIUS ZGAMBAU
Trustpilot
Sep 30, 2025
Featured for: Parcel tampered; missing item, poor service
Ordered & paid for next day delivery..
"Ordered & paid for next day delivery... sent out with evri.. so parcel never got to me. Now, theres 0 ways i can contact evri and there is 0 ways to c..."
Nick
Trustpilot
Sep 30, 2025
Featured for: Paid next-day delivery; no contact channels
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nathan Mclarney
trustpilot.com
Sep 30, 2025
Brought a coat from this company item…
Brought a coat from this company item got lost on the way and took month to get it then when I did it had a hole in sleeve hidden underneath near a bu...
E
Etjens
trustpilot.com
Sep 30, 2025
People stay away from these scammers
People stay away from these scammers. They are sending you the incomplete order and refusing refund pr re...
C
Carolina Power Cpower
trustpilot.com
Sep 30, 2025
Very Bad experience
Very Bad experience. The packet never came and I was.asking...
M
Medphys
trustpilot.com
Sep 30, 2025
Do not buy from Zavetti
Do not buy from Zavetti. First coat developed a fault after about couple of months (seam catastrophically split open). They very quickly shipped a rep...
C
Claire
trustpilot.com
Sep 30, 2025
Great experience delivered within 18…
Great experience deli...
I
IONUT-MARIUS ZGAMBAU
trustpilot.com
Sep 30, 2025
Stolen item
I ordered two items , when i received my parcel , was cut and put Sellotape back and one of my jacket missing spoke with the customer service and they...
K
Keith Stutely
trustpilot.com
Sep 30, 2025
Zavetti Canada Abelli 2.0
Having read the previous reviews I must be the exception to the rule… I ordered my coat on late Tuesday evening, I got confirmation of the order Wedne...
M
MISSAmieMills
trustpilot.com
Sep 30, 2025
Please avoid at all costs spent £112 my…
Please avoid at all costs spent £112 my stuff got delivered to the wrong address so haven’t got a clue where the stuff is now customer service is abso...
J
Jay
trustpilot.com
Sep 30, 2025
No order received after 20 days
No order received after 20 days! no way to communicate with them, live chat fails, no customer service phone...
M
Mr Allan Scollay
trustpilot.com
Sep 30, 2025
we are second class to them
Not happy with the way they treat there customers. I have sent many emails about discounts coupo...
D
Dharmik Joshi
trustpilot.com
Sep 30, 2025
Fantastic winter jacket and good for…
Fantastic winter jacket and good for the UK’s weather. R...
C
Carlos Puento
trustpilot.com
Sep 30, 2025
Stay away from these bunch of thieves
Stay away from these bunch of thieves. They never sent me the jacket and refused to help, I am...
M
MissyM
trustpilot.com
Sep 30, 2025
The quality and sizing is very poor.
I have an older jacket from this Zavetti store. The quality is very poor other than my older Zavetti jacket which fits and looks way better on me. The...
J
James
trustpilot.com
Sep 30, 2025
Very poor customer service.
...
R
Rainbow Zz
trustpilot.com
Sep 30, 2025
Stay away from this company at all…
Stay away from this company at all costs!!! They are theives I ordered a coat from them and when I received the size wasn't true fit also the quality...
A
Alan
trustpilot.com
Sep 30, 2025
Ordered a coat which cost £125 left on…
Ordered a coat which cost £125 left on my doorstep of my terraced house which i didnt request....came home to find no parcel on my doorstep ....19 day...
D
Dawn smith
trustpilot.com
Sep 30, 2025
AVOID THIS COMPANY
This company is an absolute scam. Ordered two coats, one got delivered and when I contacted them they rejected the claim. The c...
J
Jackson Gamer
trustpilot.com
Sep 30, 2025
Worst company
Worst company to get hold of takes five days for them to reply to an email and...
N
Nick
trustpilot.com
Sep 30, 2025
Ordered & paid for next day delivery..
Ordered & paid for next day delivery... sent out with evri.. so parcel never got to me. Now, theres 0 ways i can contact evri and there is 0 ways to c...
J
Joanne Langley
trustpilot.com
Sep 30, 2025
AVOID
Sent back a pair of trainers via inpost which were delivered to the warehouse within a couple of days. After 5 days of no email confirmation or refund...
Conclusion
Reviews show a clear split in customer experience. Several reviewers describe quick dispatch, well‑fitting coats and acceptable prices on offers, while many others report non‑deliveries, damaged or faulty items and lengthy refund or return processes. Communication and customer support are recurring concerns: reviewers often cite unresponsive live chat, delayed email replies and lack of phone contact. Prospective buyers should check tracking information, prefer payment methods with buyer protection and verify the returns policy before purchasing.