Many reviewers say tracking shows their parcel as delivered, but it never arrived, and their claims were closed with refunds refused. Several buyers mention very fast fulfilment and coats that keep them warm in cold weather. Others report durability issues such as split seams, broken zippers, and mould on replacement items. Slow replies and return costs come up often.
Examples from available reviews (Nov 2021 – Feb 2026).
Parcel left insecurely then stolen and Zavetti closed the complaint.
“they were closing the complaint”
Delivery via Evri lost order and company took no action.
“They use Evri for delivery do I need to say more?”
Fast dispatch, good communication, quality coat and reasonable price.
“communication was good I got a quality coat”
Very warm coat, the warmest winter coat they've had.
“warmest winter coat I’ve ever had”
Most negative service comments focus on delivery problems. Reviewers often describe parcels that went missing or were delivered to the wrong place, followed by refunds not being approved after claims. A smaller number of reviews mention delivery being confirmed and then a refund or exchange being issued.
Some shoppers feel the coats are fairly priced for the warmth and look. Others say return fees, costly international returns, and discount codes that do not work hurt the value. A few reviewers also say refunds were withheld, which lowers confidence in overall value.
Several customers like the site and mention quick dispatch, including same-day or next-day delivery. Other reviews describe tracking numbers that do not work, next-day delivery promises not being met, and long waits on live chat. These mixed experiences lead to clearly different views of the ordering process.
Positive reviews often point to coats that feel warm and work well for UK winters. Repeated negative comments mention early wear issues, including ripped seams, stitching coming undone, zip failures, and mould on replacement items. Overall, the reviews split between strong performers and items with early faults.
Many complaints focus on slow responses and blunt live-chat exchanges. Multiple reviewers mention long waits, no order confirmation, and cases of wrong or missing items not being resolved. A smaller group describe clear, helpful updates during dispatch and delivery.
Reviews split sharply between smooth orders with fast delivery and warm coats, and poor experiences involving missing parcels and refunds that were not resolved. One-star feedback repeatedly highlights service and communication problems, which drive much of the dissatisfaction. Positive experiences appear too, but they vary more between customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Very slow response times and long waits on live chat.
“Well, I’ve been on hold almost 40 minutes”
Paid for next-day delivery but parcel never arrived and seller unreachable.
“parcel never got to me”
Returned trainers were not recognised and refund was delayed over two weeks.
“I did eventually get it but it took over two weeks”
Prompt shipping but sizes run much larger than expected.
“Unfortunately the sizes are out of wack.”
Courier delivered wrong parcel and Zavetti blamed courier; no help.
“Customer service is non existent”
Ordered and received within eighteen hours; great product for teen.
“Order and received withing 18 hours...”
Slow dispatch and inefficient returns process with poor updates.
“Awful Slow at getting orders out.”
Company sent wrong items and failed to respond or resolve the issue.
“Zavetti send totally the wrong products.”
Winter jackets are warm, good quality, and suitable for UK weather.
“good quality and it is suitable for the UK weather.”
The Oshawa jacket is very warm, durable, and stylish for the price.
“I would easily rate it as warm as the other two”
Coat not received and customer service was rude and unhelpful.
“Ordered a £100 coat never received it.”
Order never arrived and Zavetti provided no contact or refund.
“I have had no contact from Zavetti”
Customer service unresponsive and live chat does not work.
“customer service is actually shocking no response from them”
No order acknowledgement, no updates, and no response from Zavetti.
“no order acknowledgement”
Next-day delivery failed and live chat and email did not respond.
“my delivery hasnt arrived”
Tracking number was invalid and Zavetti falsely claimed delivery.
“Send you a tracking number for Amazon shipping, that doesn't exist”
I wanted to get some gilets for my husband and three sons. I searched online and I bumped into Zavetti. Their site was very user friendly. From the wide variety of gilets in different colors and sizes, and material I was able to find the exact gilets without any hassle. Later I contacted the customer service to confirm their availability and placed my order. I made the payment and I couldn't wait to see my boys rocking on them. On the day I was to receive the delivery, there was nothing. The second day I decided to contact them. They were apologetic and they assured me that the delivery guys were about to arrive. Within no time, I heard the driver honking, the gilets were in a beautiful package and they all looked great. Size, quality were fine. Joy was all over me as I presented the gifts to the owners.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zavetti runs an online store focused on jackets and winter coats. Its site shows product pages for puffer coats, parkas, and insulated jackets, with sizes, materials, and photos. Customers can open accounts, order, and pay by card at checkout. Zavetti ships to the UK and other countries, with shipping options shown during checkout.