Many reviewers like Yoox for sharp prices on designer brands and generally smooth order fulfilment. A repeated set of complaints focuses on late or missing refunds and returns that never get resolved. Several customers say they received the wrong item, damaged goods, or items with inconsistent sizing. Communication issues show up most often when customers try to follow up on returns and refunds.
Examples from available reviews (Jan 2024 – Mar 2026).
Offers top brands at very competitive prices.
“Top brands with the best prices”
Good fashion selection, fair prices and reliable delivery.
“great fashion, good prices, reliable delivery”
Received wrong shoes twice and still charged a return label.
“They sent me the wrong shows twice then still want to charge for a return label.”
No replies for almost six months; $300 refund unresolved.
“300 usd just stuck in space !!!”
Many reviews mention refunds that take a long time or never arrive, along with return packages that go missing. Several customers say they received the wrong items and then ran into disputes when they tried to fix it. A smaller group reports quick delivery and parcels arriving in good condition.
Customers often point to strong pricing on designer and outlet items. Some say return fees and refunds being held back cut into the value of what they bought. A minority report losing money because of taxes and return charges applied to refunds.
Some buyers praise clear tracking and listings that match what arrives. Others want better photos and more exact sizing details, including model measurements. A smaller number mention prices changing after items are added to the cart.
Many customers say they received authentic, well-made items with good packaging. A substantial number report damaged products, manufacturing flaws, or mismatched shoe sizes. A smaller but notable set alleges counterfeit items or goods that arrived heavily worn.
Several reviewers describe support repeatedly asking for photos and sending canned replies, or responding slowly. Many say it is hard to reach staff and that explanations change during return checks. A few also mention price differences between product pages and cart totals.
Reviews show a clear split between long-time customers who describe smooth orders and a large cluster of problems after purchase. Many positive comments highlight fast delivery and authentic designer items. Many negative comments focus on unresolved refunds, lost returns, and disputed return handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: March 2026
Positive experience with services and Italian products.
“Great services and Italian products!”
Unable to receive most refund; €352 remains unpaid.
“the difference of 352 they have not paid it even today”
Offers top brands at very competitive prices.
“Top brands with the best prices”
Customer service failed to provide a return label for two weeks.
“Absolutely horrible customer service!!”
Good fashion selection, fair prices and reliable delivery.
“great fashion, good prices, reliable delivery”
Offers the best price in UE.
“The best price in UE”
Expedient purchase with great tracking and accurate product description.
“great tracking, and delivery.”
Unhappy with product photos and a €12 return fee.
“IAM NOT SUTISFUCTION WITH THE FOTOS.”
Prices change after adding to cart and customer service is hard to contact.
“Prices displayed are completely different after placing in cart.”
Reviewer reports a quick delivery experience.
“Quick delivery”
Suggests more precise sizing information and model measurements.
“I would like to suggest providing more precise sizing information”
Customer service repeatedly insists package at UPS but it's missing.
“they repeat again and again that the package is at the ups location !”
Affordable luxury shoes that generally meet expectations.
“Yoox has an affordable prices for luxury shoes, and most of the shoes comes out nice as expected.”
Long-term customer values authenticity despite website issues.
“they sell 100% authentic products.”
Good product quality, competitive prices and relatively fast shipping.
“The quality of the products that they selling, the prices that have and the relatively fast shipping of orders”
Long-time customer reports consistently great service, quality and shipping.
“I’ve been a loyal customer for over 15 years and have never had any problems.”
Reviewer reports excellent service overall.
“Excellent service”
Reviewer had a great online shopping experience.
“The great experience of shopping online”
Parcels arrive intact and clean with friendly drivers and easy tracking.
“Parcels are always intact and clean.”
Order took about seven days to ship, longer than expected.
“From order to shipping was about 7 days.”
Customer support repeatedly requests photos and fails to resolve issues.
“they continue to send the same request (photos but not doing anything else)”
Customer lost $87.10 due to return fees and taxes.
“I was refunded only 160.78cdn.”
Received lower-quality or damaged items and mismatched shoe sizes.
“received a pair of shoes with different sizes for each foot.”
Received wrong shoes twice and still charged a return label.
“They sent me the wrong shows twice then still want to charge for a return label.”
Customer service responded promptly and provided empathetic guidance.
“Their team demonstrated exceptional professionalism and empathy.”
Order cancelled due to pricing error and refund unresolved.
“my order of 7 items had been cancelled due to the wrong prices.”
No replies for almost six months; $300 refund unresolved.
“300 usd just stuck in space !!!”
Items sometimes don't match descriptions and sizes are inconsistent.
“Items sometimes don't match their descriptions.”
Legitimate brand with affordable prices and prompt delivery.
“Legit brand, affordable price”
Offers high-end fashion at competitive prices.
“High end fashion for a competitive price”
The customer did not receive their order.
“I did not receive my order.”
Reviewer rates experience as very good.
“Very good !!”
Received mismatched shoe sizes and refund refused due to packaging.
“They delivered one shoe sized 43 the other 45 !”
Reviewer describes company as fantastic to deal with.
“Fantastic company to deal with.”
Top quality product with fast tracked delivery to the UK.
“10 10 top quality real product , well happy with it.”
Reviewer had a great shopping experience.
“Great shopping”
Orders match online listings with superb packaging and no damages.
“Everything I’ve ordered comes as seen online.”
Dress quality and stitching found very poor; customer requests refund.
“the quality of the dress fabric and stitching is very poor”
Great products with fast delivery and good returns.
“great products, fast delivery, good returns”
Long-time customer praises amazing value and good customer service.
“amazing value for designer items , just love it !”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yoox is an online fashion retailer focused on designer clothing, shoes, and accessories. It runs an e-commerce site with both new-season and outlet items from many brands. Yoox offers order tracking, international shipping, and an online returns process. Product pages show photos, size guides, and item descriptions, along with prices and seasonal deals.