Reviews Analysed
20
We Collect & Analyse Reviews
Yoox
Experiences & Reviews
Yoox is an Italian online retailer specialising in designer fashion and accessories. Launched in the early 2000s, it operates worldwide and is commonly associated with the Yoox Net‑A‑Porter group. The site lists a wide range of brands, seasonal sales and international shipping options, making it a frequent choice for consumers seeking discounted designer pieces.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
19d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Several reviewers report cancelled orders, denied refunds and problematic returns; a minority praise returns handling and customer service experiences.
Share
Weak
16%
💰
Value for money
Many reviewers highlight competitive prices and good discounts on designer items; a few report issues with sale pricing or vouchers not working.
Share
Strong
11%
⚡
User experience
Checkout, fast delivery and tracked parcels are frequently praised, but others report missing deliveries, extra taxes and repeated sizing or delivery delays.
Share
Mixed
16%
🔧
Product quality
Several customers describe items as genuine and well packaged; others report poor quality, incorrect items or product descriptions not matching the goods.
Share
Mixed
16%
📞
Communication
Communication is a common complaint: reviewers describe no replies, slow or unhelpful responses about refunds and returns, and unresolved queries.
Share
Weak
7%
⭐
Overall experience
Overall experiences are mixed: many positive accounts of value and delivery speed contrast with recurring reports of cancellations, refund and returns problems.
Share
Mixed
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Fake prices/scam
"I made two orders online via Yoox. One order of 3 items and one order of 7 items . I received and email saying that my order of 7 items had been cance..."
elena pascu
Trustpilot
Sep 30, 2025
Featured for: Order cancellation and refund issues
LADRONI 1707Y7A3D25029
"Thieves. Items lost/stolen during returns. I'm a customer with 157 orders under my belt. In this incident, Yoox is worse than a brick wall, ridiculous..."
Santino Ciacchella
Trustpilot
Sep 30, 2025
Featured for: Items lost during returns, refund demanded
YOOX on the right track but needs improvement:Items sometimItems do not match the description and sizes orderedes don't match their…
"Items sometimes don't match their descriptions. For example, the Yoox website states that a parka is fully lined, when in fact it isn't. Sizes for bra..."
Antonio Jose Gomes da Silva Si
Trustpilot
Sep 30, 2025
Featured for: Inaccurate descriptions and sizing problems
10 10 top quality real product
"10 10 top quality real product , well happy with it. Nice packaging. Got delivered to uk literally in 3 days . UPS fully tracked . O..."
Ali
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery, tracked, good packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
e
elena pascu
trustpilot.com
Sep 30, 2025
Fake prices/scam
I made two orders online via Yoox. One order of 3 items and one order of 7 items . I received and email saying that my order of 7 items had been cance...
N
Natalia Shemyakina
trustpilot.com
Sep 30, 2025
I wonder how many reviews have to be…
I wonder how many reviews have to be left that Yoox will notice them and start working ? Below is my review from the 5th of March, later I left one mo...
A
Antonio Jose Gomes da Silva Si
trustpilot.com
Sep 30, 2025
YOOX on the right track but needs improvement:Items sometimItems do not match the description and sizes orderedes don't match their…
Items sometimes don't match their descriptions. For example, the Yoox website states that a parka is fully lined, when in fact it isn't. Sizes for bra...
R
Ronaldo Jalalon
trustpilot.com
Sep 30, 2025
Legit brand
Legit brand, affordable price, fa...
C
Cio
trustpilot.com
Sep 30, 2025
Brilliant
High end fashion for...
A
Antonis Kritikos
trustpilot.com
Sep 30, 2025
I did not receive my order.
...
c
customer
trustpilot.com
Sep 30, 2025
Very good !!
...
A
Alex Soroka
trustpilot.com
Sep 30, 2025
Bad Experience Bad Company Bought one pair of mens Italian shoes…
Bought one pair of mens Italian shoes size 43 They delivered one shoe sized 43 the other 45 ! Sent them back in different packaging but with the invoi...
U
Unknown Unknown
trustpilot.com
Sep 30, 2025
Fantastic company to deal with.
Fantastic compa...
A
Ali
trustpilot.com
Sep 30, 2025
10 10 top quality real product
10 10 top quality real product , well happy with it. Nice packaging. Got delivered to uk literally in 3 days . UPS fully tracked . O...
A
Andrejs
trustpilot.com
Sep 30, 2025
Trust this shop
...
M
Maxwell Ogudoro
trustpilot.com
Sep 30, 2025
Yoox is the best site for online…
Yoox is the best site for online shopping. Everything I’ve ordered comes as seen online. The pa...
n
nada alkadi
trustpilot.com
Sep 30, 2025
Order no 2009YD5EB25641
Order no I am your customer since you launched this website but today I received a Mary katrantzou dress that I ordered from you but the quality of th...
T
Terry van der Werf
trustpilot.com
Sep 30, 2025
great products
great products, fast...
I
Indra RAJARATNAM
trustpilot.com
Sep 30, 2025
Great value !
I have been shopping on this site for over ten years , amazing value for designer ite...
S
Santino Ciacchella
trustpilot.com
Sep 30, 2025
LADRONI 1707Y7A3D25029
Thieves. Items lost/stolen during returns. I'm a customer with 157 orders under my belt. In this incident, Yoox is worse than a brick wall, ridiculous...
T
Thomas Huber
trustpilot.com
Sep 30, 2025
Designer clothes to a good price.
Designer clothes...
N
Nedelina Yordanova
trustpilot.com
Sep 30, 2025
U orther almost every time when is…
U orther almost every time when is jeans Or pants is wrong size is so Shit the politics with return I...
I
Ioannis Cuba
trustpilot.com
Sep 30, 2025
Professionalism
...
c
customer
trustpilot.com
Sep 30, 2025
I was asked tp pay extra taxes and…
I was asked tp pay extra taxes and therefore I was...
Conclusion
Reviews show a pattern of mixed customer experience. Numerous shoppers praise Yoox for discounted designer stock, fast tracked delivery and neat packaging. At the same time, several reviews report serious service problems: cancelled orders, long‑running refund disputes (some noting specific amounts stuck), and lost returns. There are also repeated complaints about inaccurate product descriptions and inconsistent sizing. Prospective buyers may find good value, but should keep order and return documentation, check size guidance carefully and monitor communications when issues arise.