Reviews show a pattern of mixed customer experience. Numerous shoppers praise Yoox for discounted designer stock, fast tracked delivery and neat packaging. At the same time, several reviews report serious service problems: cancelled orders, long‑running refund disputes (some noting specific amounts stuck), and lost returns. There are also repeated complaints about inaccurate product descriptions and inconsistent sizing. Prospective buyers may find good value, but should keep order and return documentation, check size guidance carefully and monitor communications when issues arise.
Examples from available reviews (Jan 2024 – Feb 2026).
Order cancelled due to pricing error and refund unresolved.
“my order of 7 items had been cancelled due to the wrong prices.”
Items lost during returns and refund of 192 EUR requested.
“Thieves. Items lost/stolen during returns.”
Items sometimes don't match descriptions and sizes are inconsistent.
“Items sometimes don't match their descriptions.”
Top quality product with fast tracked delivery to the UK.
“10 10 top quality real product , well happy with it.”
Several reviewers report cancelled orders, denied refunds and problematic returns; a minority praise returns handling and customer service experiences.
Many reviewers highlight competitive prices and good discounts on designer items; a few report issues with sale pricing or vouchers not working.
Checkout, fast delivery and tracked parcels are frequently praised, but others report missing deliveries, extra taxes and repeated sizing or delivery delays.
Several customers describe items as genuine and well packaged; others report poor quality, incorrect items or product descriptions not matching the goods.
Communication is a common complaint: reviewers describe no replies, slow or unhelpful responses about refunds and returns, and unresolved queries.
Overall experiences are mixed: many positive accounts of value and delivery speed contrast with recurring reports of cancellations, refund and returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
Positive experience with services and Italian products.
“Great services and Italian products!”
Unable to receive most refund; €352 remains unpaid.
“the difference of 352 they have not paid it even today”
Offers top brands at very competitive prices.
“Top brands with the best prices”
Customer service failed to provide a return label for two weeks.
“Absolutely horrible customer service!!”
Good fashion selection, fair prices and reliable delivery.
“great fashion, good prices, reliable delivery”
Offers the best price in UE.
“The best price in UE”
Expedient purchase with great tracking and accurate product description.
“great tracking, and delivery.”
Unhappy with product photos and a €12 return fee.
“IAM NOT SUTISFUCTION WITH THE FOTOS.”
Prices change after adding to cart and customer service is hard to contact.
“Prices displayed are completely different after placing in cart.”
Reviewer reports a quick delivery experience.
“Quick delivery”
Suggests more precise sizing information and model measurements.
“I would like to suggest providing more precise sizing information”
Customer service repeatedly insists package at UPS but it's missing.
“they repeat again and again that the package is at the ups location !”
Affordable luxury shoes that generally meet expectations.
“Yoox has an affordable prices for luxury shoes, and most of the shoes comes out nice as expected.”
Long-term customer values authenticity despite website issues.
“they sell 100% authentic products.”
Good product quality, competitive prices and relatively fast shipping.
“The quality of the products that they selling, the prices that have and the relatively fast shipping of orders”
Long-time customer reports consistently great service, quality and shipping.
“I’ve been a loyal customer for over 15 years and have never had any problems.”
Reviewer reports excellent service overall.
“Excellent service”
Reviewer had a great online shopping experience.
“The great experience of shopping online”
Parcels arrive intact and clean with friendly drivers and easy tracking.
“Parcels are always intact and clean.”
Order took about seven days to ship, longer than expected.
“From order to shipping was about 7 days.”
Customer support repeatedly requests photos and fails to resolve issues.
“they continue to send the same request (photos but not doing anything else)”
Customer lost $87.10 due to return fees and taxes.
“I was refunded only 160.78cdn.”
Received lower-quality or damaged items and mismatched shoe sizes.
“received a pair of shoes with different sizes for each foot.”
Received wrong shoes twice and still charged a return label.
“They sent me the wrong shows twice then still want to charge for a return label.”
Customer service responded promptly and provided empathetic guidance.
“Their team demonstrated exceptional professionalism and empathy.”
Order cancelled due to pricing error and refund unresolved.
“my order of 7 items had been cancelled due to the wrong prices.”
No replies for almost six months; $300 refund unresolved.
“300 usd just stuck in space !!!”
Items sometimes don't match descriptions and sizes are inconsistent.
“Items sometimes don't match their descriptions.”
Legitimate brand with affordable prices and prompt delivery.
“Legit brand, affordable price”
Offers high-end fashion at competitive prices.
“High end fashion for a competitive price”
The customer did not receive their order.
“I did not receive my order.”
Reviewer rates experience as very good.
“Very good !!”
Received mismatched shoe sizes and refund refused due to packaging.
“They delivered one shoe sized 43 the other 45 !”
Reviewer describes company as fantastic to deal with.
“Fantastic company to deal with.”
Top quality product with fast tracked delivery to the UK.
“10 10 top quality real product , well happy with it.”
Reviewer had a great shopping experience.
“Great shopping”
Orders match online listings with superb packaging and no damages.
“Everything I’ve ordered comes as seen online.”
Dress quality and stitching found very poor; customer requests refund.
“the quality of the dress fabric and stitching is very poor”
Great products with fast delivery and good returns.
“great products, fast delivery, good returns”
Long-time customer praises amazing value and good customer service.
“amazing value for designer items , just love it !”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yoox is an Italian online retailer specialising in designer fashion and accessories. Launched in the early 2000s, it operates worldwide and is commonly associated with the Yoox Net‑A‑Porter group. The site lists a wide range of brands, seasonal sales and international shipping options, making it a frequent choice for consumers seeking discounted designer pieces.