Reviews show a pattern of mixed customer experience. Numerous shoppers praise Yoox for discounted designer stock, fast tracked delivery and neat packaging. At the same time, several reviews report serious service problems: cancelled orders, long‑running refund disputes (some noting specific amounts stuck), and lost returns. There are also repeated complaints about inaccurate product descriptions and inconsistent sizing. Prospective buyers may find good value, but should keep order and return documentation, check size guidance carefully and monitor communications when issues arise.
Examples from available reviews (Jan 2024 – Feb 2026).
Order cancelled due to pricing error and refund unresolved.
“my order of 7 items had been cancelled due to the wrong prices.”
Items lost during returns and refund of 192 EUR requested.
“Thieves. Items lost/stolen during returns.”
Items sometimes don't match descriptions and sizes are inconsistent.
“Items sometimes don't match their descriptions.”
Top quality product with fast tracked delivery to the UK.
“10 10 top quality real product , well happy with it.”
Several reviewers report cancelled orders, denied refunds and problematic returns; a minority praise returns handling and customer service experiences.
Many reviewers highlight competitive prices and good discounts on designer items; a few report issues with sale pricing or vouchers not working.
Checkout, fast delivery and tracked parcels are frequently praised, but others report missing deliveries, extra taxes and repeated sizing or delivery delays.
Several customers describe items as genuine and well packaged; others report poor quality, incorrect items or product descriptions not matching the goods.
Communication is a common complaint: reviewers describe no replies, slow or unhelpful responses about refunds and returns, and unresolved queries.
Overall experiences are mixed: many positive accounts of value and delivery speed contrast with recurring reports of cancellations, refund and returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
Items lost during returns and refund of 192 EUR requested.
“Thieves. Items lost/stolen during returns.”
Offers designer clothes at good prices.
“Designer clothes to a good price.”
Often receives wrong sizes and experienced delayed delivery.
“jeans Or pants is wrong size”
Reviewer summarises experience as professional.
“Professionalism”
Asked to pay extra taxes and could not receive paid items.
“I was asked tp pay extra taxes and therefore I was not able to receive the items I have payed to YOOX.”
Lost or stolen items during return and unsatisfactory response.
“I'm writing to express my frustration regarding a recent incident involving lost or stolen items during the return process.”
Customer alleges repeated false commitments and poor customer care.
“they mis guide false commitment & do lie to me”
Sizes inconsistent across identical items and customer service unhelpful.
“i orderes from yoox the same style the same brand the same size and it was too small.”
Claims shoes were fake and company refused refund.
“Sold me fake shoes!”
Returned order but still awaiting refund.
“Returned the order on 6th of June and still can’t get my money back.”
Still waiting for refund and opening PayPal case.
“I am still waiting for my refund as also another order hasn’t been dispatched.”
Return was disputed and customer service failed to resolve it.
“il pacco non erano presenti le sneakers che avevo restituito, ma un altro modello.”
Fifteen orders over four years, never disappointed.
“15 orders during last 4 years. Never dissapointed.”
Reviewer says refunds take two months and are mishandled.
“it will take them 2 months to refund you.”
Returned dress but Yoox refused refund, claiming a different item.
“they refused to refund it as the they claimed i sent them different dress”
Received damaged or wrong items and customer service failed to help.
“received items that were completely unwearable”
Poor communication about order details and long waiting times.
“They don’t let you know about your order details .”
Received wrong size and now cannot return the item.
“Recived the wrong size”
Return collected without receipt and Yoox refuses to refund.
“YOOX absolutely refuse to accept this happened and will not refund me.”
Return collected without receipt and Yoox refuses to refund.
“Their shipper UPS collected my return and did not give me a receipt saying it was not necessary.”
Refund credited to Moneyoox but transfer link fails and seems removed.
“refunded on 07/02/25 to Moneyoox”
Product returned but no refund after three months.
“product returned and no refund 3 month later”
Wrong size sent, return disputed and refund not provided.
“they claimed I returned an item not bought from their website”
Received items with defects and customer must pay return shipping.
“Yoox sells damaged items and items with manufacturing defects.”
Customer service lies and returns are not refunded, per reviewer.
“Never pay back for return and they also put the return on sale again.”
Missing item and customer support demanded excessive proof, then accused reviewer.
“I received a condescending email that required me to send them photos of the box”
Package returned due to wrong address and refund not issued.
“returned to sender because they provided UPS with wrong address”
Return claimed empty by Yoox and refund refused.
“Yoox refused to refund as said box was empty.”
Damaged item declared new and promised refund never received.
“They NEVER SEND ME THE REFUND NEVER!”
Package lost and both Yoox and vendor refuse responsibility.
“They lost my package and refused to take any responsibility”
Order not sent and refund refused, per reviewer.
“refuse yo return my money!”
Received a used-looking bag instead of a brand-new item.
“The color of the bag is faded”
Incorrect sizes, worn items sent and canned support replies.
“you order size M, they send you S.”
Slow returns, stock customer service answers, and lost buyer perks.
“It takes about two weeks for them to log your return and refund your money”
Wrong items sent and it took six weeks to receive a refund.
“It took me 6 weeks to get my money back after endless emails.”
Refunds sometimes missing or incorrect requiring bank disputes.
“refunds have not been given or the wrong amount given”
Warranty claim ignored after proof and no remedy provided.
“Yoox is in total radio silence”
Hat arrived in good condition and on time despite worries.
“I got the hat in good condition and on time”
Refund short by fees and customer support gave no help.
“they take all shipping fees AND a flat refund fee of $6.95”
Long-term customer satisfied; items as described and smooth returns.
“Every item I have purchased was according to the description.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yoox is an Italian online retailer specialising in designer fashion and accessories. Launched in the early 2000s, it operates worldwide and is commonly associated with the Yoox Net‑A‑Porter group. The site lists a wide range of brands, seasonal sales and international shipping options, making it a frequent choice for consumers seeking discounted designer pieces.