Reviewers like YesStyle for genuine K‑ and J‑beauty items, neat packaging, and sharp prices. Many say the site is easy to browse and appreciate the range. Most complaints point to orders that don’t arrive, slow shipping, and refund requests that drag on or go nowhere. Communication experiences vary from clear tracking updates to canned replies and messages left unanswered.
Examples from available reviews (Mar 2019 – Mar 2026).
Long-term customer reports reliable orders and variable delivery times.
“I have been shopping on Yesstyle for 6 years and have never had any issues”
Products arrived in perfect condition and reviewer loves them.
“The products are perfect, perfect condition.”
Order not received and refund request has been ignored.
“My complaints have been ignored, and my refund request is being avoided.”
Card charged but order not received and only chatbot support available.
“My CC has been charged and I never received my order.”
Delivery problems make up the biggest share of negative feedback. Reviewers mention orders that never ship, parcels lost in transit, deliveries sent to the wrong address, and missing items. Several describe long waits, then refunds or replacements that are refused or slow to process.
Many shoppers point to low prices and access to K‑ and J‑beauty lines as key reasons to buy. Discounts and hard‑to‑find products add to the value for many. Some say long shipping times, surprise VAT, or slow replacements bring the value down.
Customers often call the site easy to use and well organised. They frequently praise checkout and how simple it is to find products. A few mention mismatched payment options, such as PayPal appearing available but not working, though this comes up less often.
Many reviewers say their items arrive well packed and authentic, with specific praise for foundations and skincare. Another group reports damaged or spoiled products, or items they suspect are counterfeit, along with refund requests that get denied. Reviews include both positive and negative claims about authenticity.
Some customers describe clear tracking and step‑by‑step shipping updates. Others report automated replies, unanswered messages, and issues that aren’t escalated. Many delivery and refund disputes also include complaints about unhelpful customer service.
Reviews split sharply between five‑star praise for products and the website and one‑star complaints about delivery or refunds. Whether the purchase feels successful often depends on the shipment arriving and support responding. Several users say good products don’t make up for service problems that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Shipping problems made savings not worth the delivery hassle.
“The delivery process was an absolute nightmare.”
Shipping was very slow; customer service gave unhelpful, copied responses.
“YesStyle’s shipping times are ridiculously slow and misleading.”
Website is easy to use and prices are reasonable.
“the website is easy to use and the prices are very resonable.”
Products are soothing but delivery is too slow.
“the delivery should be faster”
Clear information and consistent shipment updates; items shipped reasonably.
“consistently got updates for every step of the package delivery.”
Order arrived damaged with missing items and no replacement or reply.
“Still no reply, no replacement.”
Good communication and informative updates during use.
“My experience was good on both communication and the information I’ve received while using yesstyle.”
Company claimed delivery despite evidence and refused refund or replacement.
“Company said product was delivered. It was not.”
Domestic order took over a month and packing was poor.
“Omg it took around more than a month, for my order to reach even though it is within Australia.”
Items arrived dusty or spoiled, indicating storage and quality control problems.
“every single item in the parcel was covered in a thick layer of dust.”
Item not delivered after three weeks and customer service only told them to wait.
“Tracking hasn't updated in 6 days, and customer service just keeps telling me to wait.”
Very long shipping time led to a PayPal dispute.
“Very bad shipping service I was waiting 1,5 month for my order”
Requests ignored, wrong item sent, and customer service was unhelpful.
“They refused, citing "policy".”
Shipment blocked in Belgium and reviewer demands a refund, calling it a scam.
“RUN IT'S A BIG FAT SCAM!”
Paid but never received product and support refused escalation.
“They have my money and I have no product!”
Paid but did not receive product and chat support refused manager contact.
“They have my money and I have no product!”
Order not received after two months and cancellation refused by customer service.
“All product are non cancelable.”
Order not shipped and refund request unanswered.
“I asked them to return my money and still no answer.”
Order not received and refund request has been ignored.
“My complaints have been ignored, and my refund request is being avoided.”
Product not received for over a month and CS unhelpful.
“CS are not helping, just keep asking me to wait without any follow up action!”
Jacket labelled small was far too small and returns ignored.
“The jacket arrived a month later and might fit a 9-year-old.”
Payment deducted but order not fulfilled and vendor denies receipt.
“They have deducted my money from binance and did not carry out my order”
Long shipping, VAT issues and slow replacement response reduce value.
“Shipment time always long and it's the only online shopping site that didn't cover local VAT in advance”
Ordered items never arrived and refund requests ignored.
“I have ordered products form Yesstyle and it never arrived.”
Partial shipment missing months later and only automated emails received.
“They only use automated emails, which do not help..”
Refund refused and only store credit offered despite unopened return.
“I wanted a refund but their offer was store credit which is completely against customer rights.”
Suspected counterfeit cream with unpleasant smell and refused refund.
“The cream smelled awful! Like expired baby powder.”
Order delayed with unknown delivery date and no refund offered.
“They are scamming their customers by delaying order since we already paid in advance.”
Sunscreens differed from authentic product and reimbursement denied.
“they were all either fake or defective.”
Received sunscreens that appeared fake or defective and no refund.
“they were all either fake or defective.”
Card charged but order not received and only chatbot support available.
“My CC has been charged and I never received my order.”
Order shown as unverified despite charge and only bot replies received.
“My order status is "unverified" but they have already charged.”
I recently stumbled upon YesStyle, and boy was I impressed! As someone who is always on the lookout for new skincare products to add to my routine, their website offered a plethora of Korean and Japanese facial care items that caught my eye.
From serums and sheet masks to moisturizers, cleansers, and tonics, they have it all. Moreover, what truly stands out about this online store is their commitment to maintaining quality at an affordable price point. Their shipping policy only sweetens the deal; offering free delivery to France was certainly welcoming!
When I first began browsing through their collection of products,I felt overwhelmed by the sheer number of options available - but fear not! YesStyle has detailed product descriptions accompanying every item that took away any confusion or hesitation surrounding unfamiliar brands or ingredients.
The real magic happens once you've received your order: the packaging comes neatly wrapped with no leaks or spills in sight. It's nice being able to trust an online retailer like this one that actually takes time in ensuring customer satisfaction even post-purchase.
Overall, I'm happy with my experience at YesStyle - so much so that it may have earned itself a permanent spot as a go-to site for future beauty purchases!
Reviewer praises company for high quality service and satisfaction.
“this is a best company. they provide high quality service. Thanks”
Reviewer is happy with YesStyle and its services.
“very ininteresting services and I'm so happy to meet yesstyle”
Promotional item missing and account deletion requests ignored.
“On my second order, they did not include the promotional item”
Multiple purchases arrived authentic, well packed and shipped reasonably.
“Everything was of good quality.”
Reviewer had consistently positive experiences and will continue buying.
“I have had nothing but the best experience with YesStyle.”
Order placed months ago still undelivered; reviewer will not reorder.
“I will NEVER order from this site again!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
YesStyle is an online store focused on Asian fashion and beauty, including K‑beauty and J‑beauty brands. It sells skincare, makeup, haircare, clothing, and accessories from many international brands. Shoppers can open accounts, place international orders, and pick standard or express shipping. Product pages include ingredient lists, sizing details, and brand information to help customers choose. The site accepts common online payment methods and provides tracking for shipped orders.