Many customers mention fast delivery, competitive prices, and responsive aftersales support. Several reviews also describe faulty products that led to replacements or refunds. A separate set of reviews alleges cancelled orders, missing deliveries, and unanswered messages, including one account that the company stopped trading. Overall, feedback splits between strong praise for fulfilment and clear complaints about failed orders and breakdowns in communication.
Examples from available reviews (Nov 2022 – Mar 2026).
First purchase met expectations with correct product and fast delivery.
“The product was exactly as described and it was delivered within 48 hours.”
Company ceased trading and failed to deliver goods that were paid for.
“Wow Camping has ceased trading and not delivered the goods that I ordered despite allowing me to order and pay for the goods a week ago.”
Received a tent with manufacturing defects and no effective response.
“Im now left with a defective tent and several hundred pounds out of pocket.”
Delivery mix-up resolved by helpful Wow Camping staff who arranged refund.
“Kayleigh was fantastic, great communication and customer service”
Customers often praise quick dispatch, correct orders, and fast replacements. A recurring negative set of reviews points to cancelled orders, couriers not collecting parcels, and purchases that never arrived. Some of the most serious comments claim the company stopped trading.
Many reviewers highlight competitive pricing and say the products were good value. Some describe cancelled orders and having to buy elsewhere for more, which lowered the value. A small number mention hostile exchanges linked to pricing.
Several customers say ordering was clear and helpful, with deliveries arriving on time. Others report limited payment options on the website, plus emails not returned or calls dropping. These website and contact issues appear in a minority of reviews but hit hard when they happen.
Many reviews say items matched the descriptions and met quality expectations. A separate negative thread describes manufacturing faults and items failing after first use. Some defects were handled with replacements, while others mention slow or ineffective fixes.
Many customers describe regular updates and named staff help that resulted in refunds or replacements. Others say emails and phone calls went unanswered or calls were cut off. Both strong and poor communication come up repeatedly.
Reviews show a clear split between high praise and serious complaints. Happy customers point to delivery speed, price, and helpful staff. Unhappy customers focus on cancellations, non-delivery, and no response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Orders arrive promptly with robust packaging and correct items.
“Very good service as usual.”
Company ceased trading and failed to deliver goods that were paid for.
“Wow Camping has ceased trading and not delivered the goods that I ordered despite allowing me to order and pay for the goods a week ago.”
Website lacked payment options and email and phone support did not respond.
“So emailed them - no reply! Called them, waited for around 10mins and got cut off!!!”
Order was returned by courier and Wow Camping failed to respond.
“Very poor, non-existent customer service.”
Received a tent with manufacturing defects and no effective response.
“Im now left with a defective tent and several hundred pounds out of pocket.”
Item was not collected by the courier and likely will not arrive.
“the item is still with Wow Camping and hasn't been picked up by the courier”
Delivery mix-up resolved by helpful Wow Camping staff who arranged refund.
“Kayleigh was fantastic, great communication and customer service”
Order cancelled and the product later appeared on Amazon at a higher price.
“Order confirmed and then cancelled two days later.”
Reasonable prices and prompt, helpful email responses from the company.
“Very reasonable prices and prompt, helpful responses to emails .”
Needed replacement feet; Wow Camping provided great service and fast delivery.
“great service, regular updates and an original product at a competitive price.”
Good service but the tent suffered from poor materials and stitching.
“Service great, would have been 5 stars but the tent has let the side down”
Damaged tent was promptly replaced at no extra cost, excellent service.
“they immediately offered to send me a new tent at no extra cost.”
Helpful, responsive customer service and products arrived on time.
“Very helpful and responsive customer service.”
Wow Camping liaised with the manufacturer and ensured satisfaction.
“Service from wow camping was remarkable; they contacted the manufacturer”
Competitive pricing, fast delivery and a pleasant shopping experience.
“competitively priced, super fast delivery , and well packaged.”
Faulty stove was replaced quickly with excellent customer service.
“Amazing service from Wow and from Campingaz.”
Paid £9.90 for dog treats and experienced hostile customer service.
“he charged £9.90 a packet. Nasty”
Courier delays, damaged product on arrival, and failed return collection.
“When I opened it the bed was damaged, I assume from poor handling by the courier.”
Fabulous prices, great communication and quick delivery from Wow Camping.
“Fabulous prices, great communication and quick delivery.”
They delivered as promised with good communication and recommendation.
“They delivered, good communication, would have no a hesitation recommending.”
Great price, prompt delivery and well packaged items.
“Great price, prompt delivery and well packed.”
After courier error, Wow Camping sent a next-day duplicate item promptly.
“this Company sent me a duplicate item by next day delivery with Royal Mail.”
Order was cancelled as out of stock after confirmation and refund.
“they have cancelled my order and refunded my money...”
First purchase met expectations with correct product and fast delivery.
“The product was exactly as described and it was delivered within 48 hours.”
Delivery was quick and the price was good.
“Quick delivery, good price.”
First-time purchase was a good experience overall.
“First time using wow camping good experience .”
They provided excellent service and offered great prices.
“Excellent service and great prices”
Great price and fast delivery; the customer was very happy.
“Great price and fast delivery. Very happy customer”
Thoughtful communication was provided throughout the buying process.
“Very thoughtful communication throughout the buying process.”
Helpful advice led to an immediate purchase and fast service.
“Can't fault wow camping at all.Good fast service, thank you”
Product matched the description and quality exceeded expectations.
“Great product as described, quality actually better than the pictures suggested.”
Gas canisters arrived on time, well packaged and recommended.
“order arrived on time well packaged i would definitely recommend Wow Camping.”
Item was well packaged and delighted the customer for campervan use.
“Well packaged and delighted with my little dish draining rack for my campervan”
Happy with both the order and the service; would recommend.
“Very happy with both the order annd the service. Happy to recommend.”
Item was defective after first use and update on resolution is delayed.
“Item was defective after first use”
Happy with the Paella pan and the prompt, helpful service received.
“Wow camping provided a very helpful and prompt service.”
Good price but delivery delays and failed deliveries spoiled event plans.
“The product itself was well priced. However the delivery service was very poor!”
Goods arrived on time and the service was excellent.
“Goods arrived on time. Excellent service.”
Item was well packaged, quickly delivered and as shown.
“Well package & quickly delivered, item as shown.”
Fast delivery for an event and the product was recommended to friends.
“Excellent service, fast delivery as I needed the chair for an event”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wow Camping runs an online shop focused on camping and outdoor equipment. It sells leisure and travel products through its e-commerce site. Orders ship from UK fulfilment locations to customers’ addresses. Support is available by email and phone. The business sources stock from manufacturers and wholesale distributors and keeps product pages with specifications and pricing.