Reviewers overwhelmingly report quick dispatch, secure packaging and well-made woven products, contributing to positive buying experiences. Product quality is repeatedly praised for finish and sturdiness, though there are isolated transit issues (one report of a detached wheel and one nondelivery). Several reviewers note helpful customer service actions, such as correcting addresses and applying discounts. Prospective buyers should check the seller’s shipping policy and tracking options and, if concerned, ask about courier choice and damage handling before ordering.
Examples from available reviews (Sep 2018 – Feb 2026).
Order did not arrive and courier service was described as very poor.
“The order hasn’t turned up.”
Arrived 42 hours after dispatch but overall excellent purchase experience.
“Basket is first rate quality product.”
Company provided helpful assistance after a postal address mistake.
“Really fabulous help when I’d made a mistake in postal address.”
Basket arrived quickly but one wheel had detached in transit.
“one of the wheels had come off”
Most reviewers report fast dispatch and prompt delivery; a single review cites a non-delivery, indicating occasional courier failure affecting order arrival.
Only a few reviews mention price: those that do cite good value or an accepted discount. Data here is limited.
Customers frequently praise the ordering and unboxing experience: quick dispatch, secure packaging and items that fit intended spaces.
Product build and finish are commonly described as sturdy and well finished; a small number note minor transit damage or removable parts.
Reviews that mention contact report helpful customer service (address corrections, discount handling, updates); one comment links poor courier service to the seller.
Most reviewers express satisfaction with both product and delivery; one respondent reported a failed delivery leading to a negative overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Quotes shortened · As of: February 2026
Multiple contact attempts ignored and wrong product resent; very poor customer service.
“Probably the worst customer service I have received in a long time.”
No response ten days after purchase despite payment being taken.
“no response although the money had been taken out my account.”
Received incorrect item and emails ignored for over a week.
“Received the incorrect item to what I had bought”
Basket handle broke within a year and company ignored repair requests.
“the carrying handle broke clean off one of the baskets.”
Ordered trunk and received it within four days; product was robust.
“from clicking pay to receiving goods less than 4 days.”
Basket was slightly flimsy and arrived damaged in several places.
“it wasn't well packaged and it was damaged in 3 places on arrival”
Quick delivery with excellent quality item and good value.
“Delivery was quick & item excellent quality & good value.”
Sturdy, well-lined log basket with reasonable price and speedy delivery.
“The log basket is lovely - sturdy and lined with thick cream material.”
Easy transaction, swift delivery and a sturdy, attractive wood basket.
“Perfect wood basket, sturdy and nice to look at.”
Large rattan dog bed offered excellent value and excellent customer service.
“excellent value for money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wovenhill is a seller name shoppers may encounter when researching woven homeware. If you are comparing reviews, check the seller’s official product pages, shipping and returns information, contact details and any marketplace listing to verify order, delivery and warranty terms before purchase.