Reviewers overwhelmingly report quick dispatch, secure packaging and well-made woven products, contributing to positive buying experiences. Product quality is repeatedly praised for finish and sturdiness, though there are isolated transit issues (one report of a detached wheel and one nondelivery). Several reviewers note helpful customer service actions, such as correcting addresses and applying discounts. Prospective buyers should check the seller’s shipping policy and tracking options and, if concerned, ask about courier choice and damage handling before ordering.
Examples from available reviews (Sep 2018 – Feb 2026).
Order did not arrive and courier service was described as very poor.
“The order hasn’t turned up.”
Arrived 42 hours after dispatch but overall excellent purchase experience.
“Basket is first rate quality product.”
Company provided helpful assistance after a postal address mistake.
“Really fabulous help when I’d made a mistake in postal address.”
Basket arrived quickly but one wheel had detached in transit.
“one of the wheels had come off”
Most reviewers report fast dispatch and prompt delivery; a single review cites a non-delivery, indicating occasional courier failure affecting order arrival.
Only a few reviews mention price: those that do cite good value or an accepted discount. Data here is limited.
Customers frequently praise the ordering and unboxing experience: quick dispatch, secure packaging and items that fit intended spaces.
Product build and finish are commonly described as sturdy and well finished; a small number note minor transit damage or removable parts.
Reviews that mention contact report helpful customer service (address corrections, discount handling, updates); one comment links poor courier service to the seller.
Most reviewers express satisfaction with both product and delivery; one respondent reported a failed delivery leading to a negative overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Quotes shortened · As of: February 2026
Easy ordering and a quality product purchased as a gift.
“Easy to order, quality product bought as a gift”
Exceptional quality and ideal size for storing logs beside the fire.
“Exceptional quality.”
Website easy to navigate, extremely fast dispatch and well-packaged product.
“High quality product well packaged.”
Lovely laundry basket with prompt delivery service.
“Lovely laundry basket, prompt delivery”
Ordering was simple; excellent quality, instant replies and very fast delivery.
“customer service has been brilliant with instant replies”
Lovely basket that matched the customer's expectations.
“Just what I wanted”
Strong, well-made baskets delivered very quickly.
“Really good strong baskets that were delivered very quickly”
Basket praised for style, size and price with fast delivery.
“Such a lovely quality item, fast delivery with good communication from the seller.”
Pleasant company interaction and a beautiful product.
“Very nice company to deal with.”
Great quality basket; clear communication despite delayed Christmas dispatch.
“Communication was good.”
Excellent quality product with fast delivery and reasonable price.
“Excellent quality, fast delivery and reasonably priced”
Great quality, delivery was easy and product matched the picture.
“The quality was great”
Log basket arrived quickly, well packaged and seller communicated purchase details.
“arrived quickly, well packaged and as described.”
Product met expectations, arrived quickly and is now full of logs.
“Excellent product just as I was expecting”
Product offered affordable pricing paired with fast shipping.
“Affordable pricing with fast shipping.”
Well-made trunk with good delivery time.
“Very nice trunk , and well made good delivery time”
Delivery was much faster than expected, with lovely, sturdy baskets.
“the delivery from Wovenhill is lightening fast.”
First item arrived quickly; second was mishandled but promptly replaced.
“They very quicky sent us another one.”
Great product paired with fast service throughout.
“Great product and fast service”
This purchase received just good service overall.
“just good service”
Basket arrived quickly but one wheel had detached in transit.
“one of the wheels had come off”
Arrived 42 hours after dispatch but overall excellent purchase experience.
“Basket is first rate quality product.”
Basket fits under table, large enough with smooth, sturdy wheels.
“Just fits under my table but is big enough”
Good value item as described with great quality and speedy delivery.
“Good value.”
Order did not arrive and courier service was described as very poor.
“The order hasn’t turned up.”
High-quality basket delivered quickly and suits storage needs perfectly.
“A great quality basket.”
Quick dispatch, well packaged with a great quality product.
“Quick dispatch, well packaged and great quality product.”
Baskets well made and finished with very prompt delivery.
“Nicely made and finished baskets and really prompt delivery.”
Wonderful basket, quick delivery and pleasant company interaction.
“A pleasure to deal with this company.”
Excellent quality goods delivered promptly in first-class condition.
“arrived in first class condition”
Great product, good service and quick delivery left me satisfied.
“Great product good service quick delivery very satisfied customer”
Excellent service with product delivered within 24 hours.
“product arrived within 24 hours”
Basket arrived promptly and wheels make it easy to use.
“love the fact it is on wheels”
Pleased with purchases; good quality and quick delivery.
“good quality and quick delivery”
Fast, efficient service and an excellent product.
“Fast efficient service, excellent product.”
They accepted a 10% discount and the customer was satisfied.
“They were really helpful with accepting the 10% discount”
Fast delivery with helpful updates and beautifully coloured, high-quality baskets.
“Super fast delivery with helpful updates”
Well-made trug with an attractive, Victorian aesthetic.
“Excellent trug, well made”
Company provided helpful assistance after a postal address mistake.
“Really fabulous help when I’d made a mistake in postal address.”
Great product and it arrived fast.
“Great product arrived fast”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wovenhill is a seller name shoppers may encounter when researching woven homeware. If you are comparing reviews, check the seller’s official product pages, shipping and returns information, contact details and any marketplace listing to verify order, delivery and warranty terms before purchase.