Many reviewers praise fast, on-time delivery and polite, helpful drivers. They also describe easy online ordering and clear delivery updates. Another set of reviews reports damaged or wrongly finished worktops and disappointing support after the sale. Overall, feedback strongly backs the logistics and ordering, while a cluster points to unresolved quality problems and service failures.
Examples from available reviews (Oct 2021 – Mar 2026).
Delivery team were helpful and courteous; prior phone call and simple online ordering.
“I really appreciated the phone call prior to arrival”
Product was great and delivered well.
“Great product well delivered”
Received damaged worktop and customer service offered an inadequate £8 credit.
“customer service response sorry we will credit you with £8 after spending over £600 on work tops”
Poor quality worktop swelled, refund issues and poor customer service.
“AVOID AVOID AVOID !! Sold us a poor quality worktop that swelled up in a couple of days. Tried to get it replaced but Worktop Express would blame it on fitting. Also, was...”
Reviewers often commend delivery and front-line staff for professionalism and quick fixes. Several accounts mention fast replacements or refunds when the company accepted the issue. Others describe weak aftercare, refusal to take responsibility, and compensation they felt was inadequate.
Several customers point to competitive prices and lower costs than major rivals. Some also mention reasonable delivery charges on their orders. A few complaints say they paid full price for discontinued or unsuitable items.
Customers frequently rate the website and drawing tools highly for specifying orders accurately and checking out easily. Many reviews highlight clear tracking and timely pre-delivery calls. A handful describe missed deliveries and frustration when re-delivery or access problems were not sorted out.
Many reviews praise solid wood worktops that match the description and show good workmanship. Others report major issues such as boards arriving unoiled or finished incorrectly, plus swelling, warping, and infestation. These defect reports often appear alongside complaints about poor fixes afterward.
Many comments mention courtesy calls, tight delivery windows, and proactive order updates. Customers often describe smooth coordination between office teams and drivers. A smaller number say there was no contact after failed deliveries, or that support replies were slow and defensive.
Most reviewers describe an easy purchase from start to finish, with dependable delivery and good results. A noticeable minority report product problems and unresolved service disputes that pushed them to escalate further. Reviews therefore contrast mostly smooth orders with pockets of poor outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received non-oiled worktop despite paying for oiled ones and poor support.
“poor quality - non oiled work top delivered (despite paying premium for 3 x oiled) and non-existent customer service”
Received damaged worktop and customer service offered an inadequate £8 credit.
“customer service response sorry we will credit you with £8 after spending over £600 on work tops”
Reviewer warns of very poor worktop quality and poor customer service.
“Very poor quality worktops, poor customer service and poor advice, steer well clear.”
Poor quality worktop swelled, refund issues and poor customer service.
“AVOID AVOID AVOID !! Sold us a poor quality worktop that swelled up in a couple of days. Tried to get it replaced but Worktop Express would blame it on fitting. Also, wasted time and money on a wrong order sent to me. Took so many emails to get my refund for the wrong order. Will never buy from them again.”
Sold discontinued item at full price, leaving customer without support.
“Sold end of line at full price, now have unfinished kitchen, cost £000's.”
Items not delivered, company blamed drivers and refused to redeliver.
“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”
Items not delivered, company blamed drivers and refused to redeliver.
“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”
Reviewer praises exceptional quality, craftsmanship and top-notch customer service.
“Worktop Express offers exceptional quality and craftsmanship, providing durable and stylish worktops that elevate any kitchen space.”
Reviewer says staff failed to advise product unsuitability and provided no satisfaction.
“Customer Care is a hall of mirrors folks. The worktop I had bought was completely inappropriate for the job I had planned and yet no one in the shop said so.”
Worktops and ceramic sink arrived warped causing extra fitter costs.
“the ceramic sink it was so warped was nearly 1cm out round sides and back.”
Delivery in under 24 hours and worktop matched description.
“Delivery in less than 24h, worktop exactly as on the description & how I expected”
Prime Oak worktops were poor quality, not pre-oiled and stained.
“pre-oiled worktops were not oiled and got water stains immediately after installation.”
Customer service was very poor and company seemed uncaring.
“customer service is very poor”
Company refused liability for a chipped worktop due to 24-hour check rule.
“because we didn't unwrap and check it within 24 hours that they were not liable.”
Staff (Tracy and Mike) were very helpful and friendly.
“Really helpful Can’t fault them amazing”
A manufacturing defect was dismissed and company avoided responsibility.
“there response was nothing to do with them”
I recently purchased a kitchen worktop from Worktop Express and the entire experience was fantastic. The website had a wide variety of options available to suit every style and budget, making it easy for me to find exactly what I needed.
The ordering process was straightforward and quick. Once my order was placed, customer service kept me informed throughout the delivery process, ensuring that I received my worktop on time without any issues.
Upon receiving my worktop, I was impressed with how high quality it looked and felt. It fit perfectly in my kitchen and has added an elegant touch to the overall design.
Overall, I am extremely satisfied with my purchase from Worktop Express. Their great selection, excellent customer service, and high-quality products have made them stand out as one of the best online suppliers for kitchen work surfaces.
Worktops failed around edges within weeks and warranty was useless.
“not fit for purpose”
Drivers refused to carry worktops up 12 steps and customer was still charged.
“we can't get them up there (about 12 steps to the house) and wanted to leave them on the pavement”
Worktops arrived with woodworm holes and replacements had the same defects.
“one of the pieces was covered in woodworm holes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Worktop Express is a UK online retailer focused on kitchen worktops. It sells solid wood and laminate worktops and offers custom cutting and edging to customer measurements. Customers can order samples and buy through the website with national delivery available. The site includes product pages, specification details, and customer support contacts for order questions.