Across the supplied reviews, customers most frequently praise delivery reliability, clear scheduling and helpful delivery teams alongside generally positive product assessments. Several reviewers also call out reasonable pricing or affordable delivery charges. There is one detailed negative review reporting property damage, an early delivery attempt and a disputed extra charge. If you are considering Worktop Express, confirm delivery timing in advance, check the finish of the product on arrival and contact customer service promptly about any damage or billing queries.
Examples from available reviews (Oct 2021 – Feb 2026).
Smooth ordering, good communication and a high-quality worktop delivered.
“the entire experience was fantastic.”
Delivery team provided precise timing notifications and were polite.
“the delivery service is superb, they let you know exactly what time they will be there”
Repeat buyer says products are reliably delivered, high quality, and good value.
“Second time of ordering with this company, their products are always delivered on time, and they're of great quality, and great prices, don't bother looking elsewhere.”
Reviewer experienced damage, early failed delivery and product not as described.
“They then left without telling me.”
Reviewers commonly report helpful customer service, polite delivery teams and reliable delivery handling; one review reports damage and poor handling.
Several reviewers mention reasonable prices and affordable delivery charges; one reviewer reported an unexpected additional delivery fee.
Customers note an easy ordering process, fast delivery and clear scheduling notifications; one review describes an early attempted delivery and related problems.
Many buyers describe worktops as good quality and as ordered; a single reviewer disputes the finish and appearance of the purchased item.
Most reviews describe timely updates and prompt responses, including delivery time notifications; one report highlights a lack of notice and timing issues.
The overall impression across reviews is positive for product, delivery and service, though there is an isolated account of damage, timing and charge disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received non-oiled worktop despite paying for oiled ones and poor support.
“poor quality - non oiled work top delivered (despite paying premium for 3 x oiled) and non-existent customer service”
Received damaged worktop and customer service offered an inadequate £8 credit.
“customer service response sorry we will credit you with £8 after spending over £600 on work tops”
Reviewer warns of very poor worktop quality and poor customer service.
“Very poor quality worktops, poor customer service and poor advice, steer well clear.”
Poor quality worktop swelled, refund issues and poor customer service.
“AVOID AVOID AVOID !! Sold us a poor quality worktop that swelled up in a couple of days. Tried to get it replaced but Worktop Express would blame it on fitting. Also, wasted time and money on a wrong order sent to me. Took so many emails to get my refund for the wrong order. Will never buy from them again.”
Sold discontinued item at full price, leaving customer without support.
“Sold end of line at full price, now have unfinished kitchen, cost £000's.”
Items not delivered, company blamed drivers and refused to redeliver.
“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”
Items not delivered, company blamed drivers and refused to redeliver.
“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”
Reviewer praises exceptional quality, craftsmanship and top-notch customer service.
“Worktop Express offers exceptional quality and craftsmanship, providing durable and stylish worktops that elevate any kitchen space.”
Reviewer says staff failed to advise product unsuitability and provided no satisfaction.
“Customer Care is a hall of mirrors folks. The worktop I had bought was completely inappropriate for the job I had planned and yet no one in the shop said so.”
Worktops and ceramic sink arrived warped causing extra fitter costs.
“the ceramic sink it was so warped was nearly 1cm out round sides and back.”
Delivery in under 24 hours and worktop matched description.
“Delivery in less than 24h, worktop exactly as on the description & how I expected”
Prime Oak worktops were poor quality, not pre-oiled and stained.
“pre-oiled worktops were not oiled and got water stains immediately after installation.”
Customer service was very poor and company seemed uncaring.
“customer service is very poor”
Company refused liability for a chipped worktop due to 24-hour check rule.
“because we didn't unwrap and check it within 24 hours that they were not liable.”
Staff (Tracy and Mike) were very helpful and friendly.
“Really helpful Can’t fault them amazing”
A manufacturing defect was dismissed and company avoided responsibility.
“there response was nothing to do with them”
I recently purchased a kitchen worktop from Worktop Express and the entire experience was fantastic. The website had a wide variety of options available to suit every style and budget, making it easy for me to find exactly what I needed.
The ordering process was straightforward and quick. Once my order was placed, customer service kept me informed throughout the delivery process, ensuring that I received my worktop on time without any issues.
Upon receiving my worktop, I was impressed with how high quality it looked and felt. It fit perfectly in my kitchen and has added an elegant touch to the overall design.
Overall, I am extremely satisfied with my purchase from Worktop Express. Their great selection, excellent customer service, and high-quality products have made them stand out as one of the best online suppliers for kitchen work surfaces.
Worktops failed around edges within weeks and warranty was useless.
“not fit for purpose”
Drivers refused to carry worktops up 12 steps and customer was still charged.
“we can't get them up there (about 12 steps to the house) and wanted to leave them on the pavement”
Worktops arrived with woodworm holes and replacements had the same defects.
“one of the pieces was covered in woodworm holes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Worktop Express is a UK-based online retailer specialising in kitchen worktops and surfaces. People searching reviews typically want to verify delivery reliability, product appearance and accuracy, pricing and customer service responsiveness. Independent review summaries can help prospective buyers judge fit, finish and logistics before purchase.