Across the supplied reviews, customers most frequently praise delivery reliability, clear scheduling and helpful delivery teams alongside generally positive product assessments. Several reviewers also call out reasonable pricing or affordable delivery charges. There is one detailed negative review reporting property damage, an early delivery attempt and a disputed extra charge. If you are considering Worktop Express, confirm delivery timing in advance, check the finish of the product on arrival and contact customer service promptly about any damage or billing queries.
Examples from available reviews (Oct 2021 – Feb 2026).
Smooth ordering, good communication and a high-quality worktop delivered.
“the entire experience was fantastic.”
Delivery team provided precise timing notifications and were polite.
“the delivery service is superb, they let you know exactly what time they will be there”
Repeat buyer says products are reliably delivered, high quality, and good value.
“Second time of ordering with this company, their products are always delivered on time, and they're of great quality, and great prices, don't bother looking elsewhere.”
Reviewer experienced damage, early failed delivery and product not as described.
“They then left without telling me.”
Reviewers commonly report helpful customer service, polite delivery teams and reliable delivery handling; one review reports damage and poor handling.
Several reviewers mention reasonable prices and affordable delivery charges; one reviewer reported an unexpected additional delivery fee.
Customers note an easy ordering process, fast delivery and clear scheduling notifications; one review describes an early attempted delivery and related problems.
Many buyers describe worktops as good quality and as ordered; a single reviewer disputes the finish and appearance of the purchased item.
Most reviews describe timely updates and prompt responses, including delivery time notifications; one report highlights a lack of notice and timing issues.
The overall impression across reviews is positive for product, delivery and service, though there is an isolated account of damage, timing and charge disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery team were helpful and courteous; prior phone call and simple online ordering.
“I really appreciated the phone call prior to arrival”
Drawing tool helped specify requirements; order process and delivery were smooth.
“being able to use your drawing package to show exactly what I required”
Good delivery time and decent product quality.
“good delivery time and decent quality”
They handled a wrong-size order easily and issued a quick refund.
“it was an easy process to change the worktops and we were refunded what needed to be refunded very quick.”
Product was great and delivered well.
“Great product well delivered”
Excellent customer service and the price was over £1000 cheaper than competitor.
“Over £1000 less than Wren for same work top.”
Good product with speedy delivery and excellent customer service.
“Good product, speedy delivery excellent customer service”
Good price, timely updates, and punctual delivery; reviewer highly recommends.
“Kept up to date with progress of order and phone call of when to expect delivery which came right on time.”
Very good pre-delivery service and helpful driver.
“Very good service befor delivery and driver and m8 was very helpful”
Sample ordering, tracking and delivery were efficient; final worktop quality excellent.
“Quality was excellent”
Good quality and price; delivery included a courtesy call and pleased customer.
“Delivery was great with a courtesy call 45 mins before arrival.”
Items were delivered on time and the team was very helpful.
“Delivered on time and very helpful”
Staff help and support were described as brilliant.
“Great staff,help and support was brilliant.”
Customer service replaced a damaged worktop promptly and delivery teams were communicative.
“Issued a new worktop immediately, no fuss, quick replies.”
Product was excellent with efficient delivery, good communication and price.
“Excellent product, efficiently delivered, good communication and price.”
Order and delivery updates were provided; online ordering easy and worktop looks fantastic.
“Kept up to date with order and delivery. Easily ordered on line Worktop looks fantastic”
Entire process ran smoothly and efficiently from start to finish.
“From start to finish everything went like clockwork.”
Excellent service with a great product and fast delivery.
“Excellent service, great product, fast delivery, thank you”
Reviewer says the delivery service is consistently reliable and never lets them down.
“Your delivery service is definitely the best never ever let me down”
Solid wooden worktop matched picture, excellent quality, competitive price and fast delivery.
“which is exactly as the picture it is excellent quality and will last for many years.”
Reviewer reports excellent service from the company.
“excellent service”
Customer service was responsive with competent coordination and excellent products.
“Excellent customer service, quick responses to enquiries, competent coordination between departments. Excellent products and service”
Good selection, reasonable prices, helpful customer service and quick delivery.
“Great selection and at reasonable prices. Customer service was very helpful and was kept up to date with delivery dates which was very quick. Will definitely use again.”
Reviewer reports excellent service from the company.
“Excellent service”
Reviewer received next working day delivery and a good product.
“Immediate next working day delivery abd good product”
Delivery team provided precise timing notifications and were polite.
“the delivery service is superb, they let you know exactly what time they will be there”
Reviewer reports excellent service from the company.
“Excellent service”
From start to finish the reviewer had a flawless experience and recommends them.
“Start to finish couldn't have asked for a better service would recommend this firm to anyone.”
Reliable delivery and a lovely oak worktop left the reviewer very pleased.
“Brilliant company, good reliable delivery and best of all, a lovely piece of oak. Very pleased.”
Product was great and ordering and delivery were easy.
“Great product, easy order and delivery”
Excellent communication, helpful delivery staff, and attractive worktops.
“Excellent communication. Delivery personnel were extremely helpful and quick. Worktops look great!”
Repeat buyer says products are reliably delivered, high quality, and good value.
“Second time of ordering with this company, their products are always delivered on time, and they're of great quality, and great prices, don't bother looking elsewhere.”
Website was easy to use, delivery was fast and order accurate.
“very easy to use website fast delivery Worktop was exactly as ordered”
Super fast delivery with excellent quality and customer service.
“Super fast delivery, excellent quality and customer service”
Great service and pleasant delivery drivers.
“Great service and pleasant delivery drivers.”
Reviewer experienced damage, early failed delivery and product not as described.
“They then left without telling me.”
Delivery arrived on time, the team was courteous and the product great.
“Arrived within time stated, friendly, polite and respectful delivery team. Product itself is great. Very happy with my purchase. Thank you”
Super quick delivery left the reviewer very pleased.
“Super quick delivery really pleased”
Reviewer reports great service from the company.
“Great service”
Reasonable delivery charges, fast delivery and recommended service.
“Great service very reasonable delivery charges c. £30 others wanted to charge anything up to £170. Fast delivery, recommended”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Worktop Express is a UK-based online retailer specialising in kitchen worktops and surfaces. People searching reviews typically want to verify delivery reliability, product appearance and accuracy, pricing and customer service responsiveness. Independent review summaries can help prospective buyers judge fit, finish and logistics before purchase.