Many reviewers praise fast, on-time delivery and polite, helpful drivers. They also describe easy online ordering and clear delivery updates. Another set of reviews reports damaged or wrongly finished worktops and disappointing support after the sale. Overall, feedback strongly backs the logistics and ordering, while a cluster points to unresolved quality problems and service failures.
Examples from available reviews (Oct 2021 – Mar 2026).
Delivery team were helpful and courteous; prior phone call and simple online ordering.
“I really appreciated the phone call prior to arrival”
Product was great and delivered well.
“Great product well delivered”
Received damaged worktop and customer service offered an inadequate £8 credit.
“customer service response sorry we will credit you with £8 after spending over £600 on work tops”
Poor quality worktop swelled, refund issues and poor customer service.
“AVOID AVOID AVOID !! Sold us a poor quality worktop that swelled up in a couple of days. Tried to get it replaced but Worktop Express would blame it on fitting. Also, was...”
Reviewers often commend delivery and front-line staff for professionalism and quick fixes. Several accounts mention fast replacements or refunds when the company accepted the issue. Others describe weak aftercare, refusal to take responsibility, and compensation they felt was inadequate.
Several customers point to competitive prices and lower costs than major rivals. Some also mention reasonable delivery charges on their orders. A few complaints say they paid full price for discontinued or unsuitable items.
Customers frequently rate the website and drawing tools highly for specifying orders accurately and checking out easily. Many reviews highlight clear tracking and timely pre-delivery calls. A handful describe missed deliveries and frustration when re-delivery or access problems were not sorted out.
Many reviews praise solid wood worktops that match the description and show good workmanship. Others report major issues such as boards arriving unoiled or finished incorrectly, plus swelling, warping, and infestation. These defect reports often appear alongside complaints about poor fixes afterward.
Many comments mention courtesy calls, tight delivery windows, and proactive order updates. Customers often describe smooth coordination between office teams and drivers. A smaller number say there was no contact after failed deliveries, or that support replies were slow and defensive.
Most reviewers describe an easy purchase from start to finish, with dependable delivery and good results. A noticeable minority report product problems and unresolved service disputes that pushed them to escalate further. Reviews therefore contrast mostly smooth orders with pockets of poor outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery team were helpful and courteous; prior phone call and simple online ordering.
“I really appreciated the phone call prior to arrival”
Drawing tool helped specify requirements; order process and delivery were smooth.
“being able to use your drawing package to show exactly what I required”
Good delivery time and decent product quality.
“good delivery time and decent quality”
They handled a wrong-size order easily and issued a quick refund.
“it was an easy process to change the worktops and we were refunded what needed to be refunded very quick.”
Product was great and delivered well.
“Great product well delivered”
Excellent customer service and the price was over £1000 cheaper than competitor.
“Over £1000 less than Wren for same work top.”
Good product with speedy delivery and excellent customer service.
“Good product, speedy delivery excellent customer service”
Good price, timely updates, and punctual delivery; reviewer highly recommends.
“Kept up to date with progress of order and phone call of when to expect delivery which came right on time.”
Very good pre-delivery service and helpful driver.
“Very good service befor delivery and driver and m8 was very helpful”
Sample ordering, tracking and delivery were efficient; final worktop quality excellent.
“Quality was excellent”
Good quality and price; delivery included a courtesy call and pleased customer.
“Delivery was great with a courtesy call 45 mins before arrival.”
Items were delivered on time and the team was very helpful.
“Delivered on time and very helpful”
Staff help and support were described as brilliant.
“Great staff,help and support was brilliant.”
Customer service replaced a damaged worktop promptly and delivery teams were communicative.
“Issued a new worktop immediately, no fuss, quick replies.”
Product was excellent with efficient delivery, good communication and price.
“Excellent product, efficiently delivered, good communication and price.”
Order and delivery updates were provided; online ordering easy and worktop looks fantastic.
“Kept up to date with order and delivery. Easily ordered on line Worktop looks fantastic”
Entire process ran smoothly and efficiently from start to finish.
“From start to finish everything went like clockwork.”
Excellent service with a great product and fast delivery.
“Excellent service, great product, fast delivery, thank you”
Reviewer says the delivery service is consistently reliable and never lets them down.
“Your delivery service is definitely the best never ever let me down”
Solid wooden worktop matched picture, excellent quality, competitive price and fast delivery.
“which is exactly as the picture it is excellent quality and will last for many years.”
Reviewer reports excellent service from the company.
“excellent service”
Customer service was responsive with competent coordination and excellent products.
“Excellent customer service, quick responses to enquiries, competent coordination between departments. Excellent products and service”
Good selection, reasonable prices, helpful customer service and quick delivery.
“Great selection and at reasonable prices. Customer service was very helpful and was kept up to date with delivery dates which was very quick. Will definitely use again.”
Reviewer reports excellent service from the company.
“Excellent service”
Reviewer received next working day delivery and a good product.
“Immediate next working day delivery abd good product”
Delivery team provided precise timing notifications and were polite.
“the delivery service is superb, they let you know exactly what time they will be there”
Reviewer reports excellent service from the company.
“Excellent service”
From start to finish the reviewer had a flawless experience and recommends them.
“Start to finish couldn't have asked for a better service would recommend this firm to anyone.”
Reliable delivery and a lovely oak worktop left the reviewer very pleased.
“Brilliant company, good reliable delivery and best of all, a lovely piece of oak. Very pleased.”
Product was great and ordering and delivery were easy.
“Great product, easy order and delivery”
Excellent communication, helpful delivery staff, and attractive worktops.
“Excellent communication. Delivery personnel were extremely helpful and quick. Worktops look great!”
Repeat buyer says products are reliably delivered, high quality, and good value.
“Second time of ordering with this company, their products are always delivered on time, and they're of great quality, and great prices, don't bother looking elsewhere.”
Website was easy to use, delivery was fast and order accurate.
“very easy to use website fast delivery Worktop was exactly as ordered”
Super fast delivery with excellent quality and customer service.
“Super fast delivery, excellent quality and customer service”
Great service and pleasant delivery drivers.
“Great service and pleasant delivery drivers.”
Reviewer experienced damage, early failed delivery and product not as described.
“They then left without telling me.”
Delivery arrived on time, the team was courteous and the product great.
“Arrived within time stated, friendly, polite and respectful delivery team. Product itself is great. Very happy with my purchase. Thank you”
Super quick delivery left the reviewer very pleased.
“Super quick delivery really pleased”
Reviewer reports great service from the company.
“Great service”
Reasonable delivery charges, fast delivery and recommended service.
“Great service very reasonable delivery charges c. £30 others wanted to charge anything up to £170. Fast delivery, recommended”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Worktop Express is a UK online retailer focused on kitchen worktops. It sells solid wood and laminate worktops and offers custom cutting and edging to customer measurements. Customers can order samples and buy through the website with national delivery available. The site includes product pages, specification details, and customer support contacts for order questions.