Reviews Analysed
21
We Collect & Analyse Reviews
Worktop Express
Experiences & Reviews
Worktop Express is a UK-based online retailer specialising in kitchen worktops and surfaces. People searching reviews typically want to verify delivery reliability, product appearance and accuracy, pricing and customer service responsiveness. Independent review summaries can help prospective buyers judge fit, finish and logistics before purchase.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report helpful customer service, polite delivery teams and reliable delivery handling; one review reports damage and poor handling.
Share
Strong
21%
💰
Value for money
Several reviewers mention reasonable prices and affordable delivery charges; one reviewer reported an unexpected additional delivery fee.
Share
Strong
7%
⚡
User experience
Customers note an easy ordering process, fast delivery and clear scheduling notifications; one review describes an early attempted delivery and related problems.
Share
Strong
22%
🔧
Product quality
Many buyers describe worktops as good quality and as ordered; a single reviewer disputes the finish and appearance of the purchased item.
Share
Strong
14%
📞
Communication
Most reviews describe timely updates and prompt responses, including delivery time notifications; one report highlights a lack of notice and timing issues.
Share
Strong
9%
⭐
Overall experience
The overall impression across reviews is positive for product, delivery and service, though there is an isolated account of damage, timing and charge disputes.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Fantastic Experience at Worktop Express
"I recently purchased a kitchen worktop from Worktop Express and the entire experience was fantastic. The website had a wide variety of options available to suit every style and budget, making it easy for me to find exactly what I needed. The ordering process was straightforward and quick. Once my order was placed, customer service kept me informed throughout the delivery process, ensuring that I received my worktop on time without any issues. Upon receiving my worktop, I was impressed with how high quality it looked and felt. It fit perfectly in my kitchen and has added an elegant touch to the overall design. Overall, I am extremely satisfied with my purchase from Worktop Express. Their great selection, excellent customer service, and high-quality products have made them stand out as one of the best online suppliers for kitchen work surfaces."
Bethany Schmidt
Collected.reviews
Jan 16, 2023
Featured for: detailed positive review
Worktop express
"Used worktop express a few times and the delivery service is superb, they let you know exactly what time they will..."
StevenBowater
Trustpilot
Sep 30, 2025
Featured for: delivery communication praised
Great quality
"Second time of ordering with this company, their products are always delivered on t..."
Dean Hornby
Trustpilot
Sep 30, 2025
Featured for: repeat buyer, mentions price
This is the second time I have had the…
"This is the second time I have had the misfortune to use Worktop Express. First time they broke my fence. Admittedly the worktop was heavy and they re..."
Calvin Machulec
Trustpilot
Sep 30, 2025
Featured for: negative: damage, early delivery, mismatch
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Loomes
trustpilot.com
Sep 30, 2025
excellent service
...
c
customer
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, quick responses to enquiries, competen...
P
Pete
trustpilot.com
Sep 30, 2025
Great selection and at reasonable…
Great selection and at reasonable prices. Customer service was very helpful and was...
H
Heath
trustpilot.com
Sep 30, 2025
Excellent service
...
a
alison stokes
trustpilot.com
Sep 30, 2025
Immediate next working day delivery abd…
Immediate next working day...
S
StevenBowater
trustpilot.com
Sep 30, 2025
Worktop express
Used worktop express a few times and the delivery service is superb, they let you know exactly what time they will...
J
Jill Sherratt
trustpilot.com
Sep 30, 2025
Excellent service
...
R
Ray French
trustpilot.com
Sep 30, 2025
Pure excellence
Start to finish couldn't have asked for a bett...
j
jane
trustpilot.com
Sep 30, 2025
Brilliant company
Brilliant company, good reliable delivery and b...
c
claire dexter
trustpilot.com
Sep 30, 2025
Great product
Great product, easy...
J
Jane Shearing
trustpilot.com
Sep 30, 2025
Excellent communication
Excellent communication. Delivery personnel were...
D
Dean Hornby
trustpilot.com
Sep 30, 2025
Great quality
Second time of ordering with this company, their products are always delivered on t...
I
Ian Beech
trustpilot.com
Sep 30, 2025
very easy to use website
very easy to use website fast deli...
d
david illingworth
trustpilot.com
Sep 30, 2025
Super fast delivery
Super fast delivery, excellen...
S
Steve Chapman
trustpilot.com
Sep 30, 2025
Great service and pleasant delivery…
Great service and plea...
C
Calvin Machulec
trustpilot.com
Sep 30, 2025
This is the second time I have had the…
This is the second time I have had the misfortune to use Worktop Express. First time they broke my fence. Admittedly the worktop was heavy and they re...
B
Beverley Lloyd-madeley
trustpilot.com
Sep 30, 2025
Arrived within time stated
Arrived within time stated, friendly, polite and respectful delivery...
M
M Hunnisett
trustpilot.com
Sep 30, 2025
Super quick delivery really pleased
Super quick deliv...
M
Mrs suzanne hardiman
trustpilot.com
Sep 30, 2025
Great service
...
B
Bryn
trustpilot.com
Sep 30, 2025
Great service very reasonable delivery…
Great service very reasonable delivery charges c. £30 others w...
Conclusion
Across the supplied reviews, customers most frequently praise delivery reliability, clear scheduling and helpful delivery teams alongside generally positive product assessments. Several reviewers also call out reasonable pricing or affordable delivery charges. There is one detailed negative review reporting property damage, an early delivery attempt and a disputed extra charge. If you are considering Worktop Express, confirm delivery timing in advance, check the finish of the product on arrival and contact customer service promptly about any damage or billing queries.