Shoppers praise several heavyweight knits for their fit and fast dispatch. Many say items pill or bobble, shrink, or lose trims after little wear. The harshest reviews focus on failed deliveries, expensive returns, and customer service that doesn’t respond.
Examples from available reviews (Dec 2021 – Feb 2026).
Beautiful quality jumpers with speedy delivery.
“Beautiful quality jumpers.”
Waistcoat was perfect, soft, substantial wool and great fit.
“The item ordered ( men's fair isle waistcoat in denim) was perfect.”
Cashmere sweaters developed heavy pilling and customer service dismissed concerns.
“Pills are all over the sweaters to the point where I am embarrassed to wear them.”
Returned jumper but staff accused customer of lying and refund delayed.
“a very rude and aggressive man who accused me of lying”
Many reviews point to courier delivery problems and dispatch messages that don’t match what happens. Customers describe long waits for refunds, refusal to cover return postage, and sometimes rude staff. A few say issues were handled quickly, but praise for service appears less often than complaints.
Some shoppers call the products good value and say they buy again after smooth orders. Others say items feel low quality for the price or arrive thinner than expected, and that return costs make the deal worse. Comments on value show up in both positive and negative reviews.
Several reviewers say the website leaves out key product details, especially fibre content and warnings about pilling. A small number mention site changes that block UK purchases or make ordering confusing. These issues come up less often than complaints about delivery and product quality.
Most complaints focus on heavy pilling and bobbling, stretching, and occasional holes after minimal wear. Other reviewers describe solid construction, true-to-size fit, and substantial knits that meet expectations. Alongside fibre-related problems, reviews also repeat concerns about inconsistent sizing and trims coming loose.
Many customers say emails go unanswered and promised callbacks never happen. Reviews also often mention unwanted catalogue mail and trouble stopping it. A smaller group praises specific staff who tracked parcels or helped sort problems out.
Experiences split between customers who get dependable knitwear and those who face product failures plus poor service. Failed deliveries, difficult returns, and dismissive replies usually drive the negative outcomes. Positive reviews tend to centre on good fit and quick dispatch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Beautiful quality jumpers with speedy delivery.
“Beautiful quality jumpers.”
Cardigan bobbled after one wear and seems poor quality.
“after only one wearing the sleeves have all bobbled up.”
No response from company after delivery failure and dispatch delay.
“Then Evri failed to deliver the parcel, claiming there was an issue with the address.”
Aran jumper arrived far too big despite ordering medium; costly return.
“being far too big for her, even though it was bought as a women's medium.”
Item too large but company refused goodwill exchange outside returns period.
“they could not help as it was outside the returns period.”
Jumper bobbled badly and customer service refused refund or help.
“Shockingly bad customer service.”
100% wool cardigan stretched and bobbled after three days wear.
“after three days wear is already stretching and bobbling.”
Multiple contact attempts met with no replies or promised contacts.
“had promises of contact from customer services but never got reply”
Website lacked yarn details and pilling risk, though dress fits well.
“warning of pilling on label was only provided once dress received”
Jumper shrank and was felted; company blamed washing, unsatisfied.
“The wool and cotton jumper I ordered has shrunk badly, it is felted.”
Unable to contact telephone operators and unhappy with Evri deliveries.
“Can't get hold of any tel operators to chase up non delivery”
Keeps receiving catalogs and customer service won't stop them.
“I bought one thing a long time ago and now I’m on 2 of their catalogs lists.”
Faulty jumper and long, confusing refund process with poor communication.
“They’re only refunding the cost of the item and NOT my full expenditure (ie postage).”
Zero customer service response and product was awful.
“Zero customer service, no response to emails, awful product.”
Products good but delivery via Evri is totally unsatisfactory.
“delivery continues to be totally unsatisfactory to my address”
Consistently great service and top quality products.
“I have always great service from Woolovers, and top quality products.”
Great products, good value and quick delivery.
“Good value for money.”
Long refund delay and poorer quality and sizing than before.
“They used to make beautiful sweaters, but now they're made in China and lower quality.”
Lovely, high-quality tunic beautifully packaged; reordered another.
“Lovely quality tunic.”
Generally no problems; quality items, somewhat expensive but returns prompt.
“Never had any problems dealing with Woolovers.”
Gloves pilled after few wears and customer service suggested DIY fixes.
“they suggested I pull the bobbles of myself and to get a piling comb.”
Evri failed to deliver dress and company provided poor service.
“they decided to return the article to the original sender.”
Neck band detached from sweater and repair is difficult.
“The neck band has completely detached itself from the sweater”
Cashmere sweaters developed heavy pilling and customer service dismissed concerns.
“Pills are all over the sweaters to the point where I am embarrassed to wear them.”
Beautiful cashmere-merino scarf with gorgeous colour and texture.
“Mixture of cashmere and merino wool.”
Jacket arrived different colour and company required return postage payment.
“when it arrived it was a kind of fawn.”
Pearl buttons fell off and customer service couldn't supply replacements.
“some of the pearl buttons came off.”
Merino/cashmere jumper developed holes and customer service was unhelpful.
“purchased a merino/cashmere jumper which developed two holes after very little wear”
Jumper fit perfectly after exchange and is well made.
“really well made.”
Product was excellent but delivery times were misleading and delayed.
“delivery times were misleading.”
Longtime customer reports declining quality and garments pilling quickly.
“quality has steadily gone down as the prices have gone up.”
Mislabelled sizing and no response from customer service.
“I’ve had no response which is extremely disappointing.”
Company continues sending unwanted catalogues and won't stop.
“They will send you junk mail forever”
Initially poor phone service but later resolved efficiently and promptly.
“Their customer service is shocking.”
Waistcoat was perfect, soft, substantial wool and great fit.
“The item ordered ( men's fair isle waistcoat in denim) was perfect.”
Customer service has declined, responses are robotic and non-existent.
“there is no response”
Multiple order failures, misleading dispatches and poor customer service.
“I believe this is little more than a scam.”
Received incorrect item, paid high return cost and never refunded.
“I have still not been refunded”
Parcel not delivered despite being home; refund inadequate and costly.
“Two attempts for delivery and although I was at home, no item delivered!”
Lovely, comfortable wool sweaters that are true to size and quick.
“Comfortable, warm and cosy to wear plus nice patterns.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WoolOvers is a UK clothing retailer focused on knitwear for men and women. It sells jumpers, cardigans, scarves, waistcoats, and accessories. The company lists items in merino, cashmere, lambswool, and cotton blends. Customers can buy through the website or printed catalogues. Online orders come with standard delivery and return options.