Shoppers praise several heavyweight knits for their fit and fast dispatch. Many say items pill or bobble, shrink, or lose trims after little wear. The harshest reviews focus on failed deliveries, expensive returns, and customer service that doesn’t respond.
Examples from available reviews (Dec 2021 – Feb 2026).
Beautiful quality jumpers with speedy delivery.
“Beautiful quality jumpers.”
Waistcoat was perfect, soft, substantial wool and great fit.
“The item ordered ( men's fair isle waistcoat in denim) was perfect.”
Cashmere sweaters developed heavy pilling and customer service dismissed concerns.
“Pills are all over the sweaters to the point where I am embarrassed to wear them.”
Returned jumper but staff accused customer of lying and refund delayed.
“a very rude and aggressive man who accused me of lying”
Many reviews point to courier delivery problems and dispatch messages that don’t match what happens. Customers describe long waits for refunds, refusal to cover return postage, and sometimes rude staff. A few say issues were handled quickly, but praise for service appears less often than complaints.
Some shoppers call the products good value and say they buy again after smooth orders. Others say items feel low quality for the price or arrive thinner than expected, and that return costs make the deal worse. Comments on value show up in both positive and negative reviews.
Several reviewers say the website leaves out key product details, especially fibre content and warnings about pilling. A small number mention site changes that block UK purchases or make ordering confusing. These issues come up less often than complaints about delivery and product quality.
Most complaints focus on heavy pilling and bobbling, stretching, and occasional holes after minimal wear. Other reviewers describe solid construction, true-to-size fit, and substantial knits that meet expectations. Alongside fibre-related problems, reviews also repeat concerns about inconsistent sizing and trims coming loose.
Many customers say emails go unanswered and promised callbacks never happen. Reviews also often mention unwanted catalogue mail and trouble stopping it. A smaller group praises specific staff who tracked parcels or helped sort problems out.
Experiences split between customers who get dependable knitwear and those who face product failures plus poor service. Failed deliveries, difficult returns, and dismissive replies usually drive the negative outcomes. Positive reviews tend to centre on good fit and quick dispatch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Returning items was difficult, time-wasting and expensive due to process.
“RETURNS Trying to return item very difficult time wasting and expensive.”
Cashmere sweater was very thin and customer couldn't obtain return QR code.
“The sweater was very thin and very poor quality for the price of £116”
Billed for three items instead of two and confirmation not updated.
“Ordered two items was billed for three.......”
Pullover developed heavy pilling after few wears and staff were uninterested.
“it’s not been worn many times but it is covered in bobbles or pilling?”
New cardigan much poorer in shape, thickness and quality than before.
“everything just horrible.”
Customer received wrong item and requests email reply instead of phone.
“Woolvers did not send me exactly what I bought.”
One purchased garment was poor quality and not worth the money.
“It is trashy it is not worth the $ I paid for it”
Jumper arrived promptly, excellent heavy knit and true to size.
“The jumper itself is a heavy knit excellent for cold days”
Returned jumper but staff accused customer of lying and refund delayed.
“a very rude and aggressive man who accused me of lying”
Scratchy cardigan and relentless printed catalogues; can't stop mailings.
“inundated by printed catalogues, impossible to stop.”
Customer can no longer buy from the UK site and dislikes changes.
“you can’t buy from uk and the products are definitely not the same”
Customer finds return postage costs irritating and won't order online.
“your returns arrangements are dreadful.”
Shirt described as white arrived off-white and returns were refused.
“it looked white on the photograph.”
Size S garment fitted like a M-L and return postage was refused.
“it's an S but it fits like a M-L.”
Size S differed from previous purchases and customer service refused returns.
“they told me they'd 'changed their sizing' and refused to provide a return label.”
Representative informed customer where parcel was after delivery issues.
“Told me where my parcel was”
Customer service was rude and disconnected the call during a returns enquiry.
“this person snapped at me”
Customer feels product quality has declined and service was uninterested.
“The quality not as good as it used to be.”
Order arrived quickly and the dress fits well with pockets.
“Very pleased with everything - fits perfectly, looks good, and the dress even has pockets!”
Lambswool jumper pilled badly after few wears and customer service dismissed concerns.
“After only six wearings it has pilled badly and gone shapeless.”
A few days ago, I made my first purchase, a Fairisle Scarf from WoolOvers online store.
All of my questions were answered quickly and courteously by Ann.
My order was placed right away.
In spite of this, I have not received a confirmation email from them regarding my order.
I had to remind them, it was strange.
I called back 24 hours later and was informed that I would receive an email confirming my purchase.
I received the confirmation email after 3 days.
However, I've been told to expect my purchase in three weeks, indicating that they are out of stock.
Despite the fact that their products look to be of excellent quality, they should stop selling what’s not in stock.
I’m yet to receive my order, and I'm not sure when.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WoolOvers is a UK clothing retailer focused on knitwear for men and women. It sells jumpers, cardigans, scarves, waistcoats, and accessories. The company lists items in merino, cashmere, lambswool, and cotton blends. Customers can buy through the website or printed catalogues. Online orders come with standard delivery and return options.