Customers often highlight knowledgeable, patient showroom staff and professional delivery teams. Many buyers say the furniture is durable and comfortable, and that ordering or collection is straightforward. Some received damaged or incorrect items and then faced long waits to resolve refunds or complaints. A smaller group mentions poor phone response and discourteous advisors during disputes.
Examples from available reviews (Nov 2021 – Feb 2026).
White‑glove delivery and assembly excellent; showroom staff helpful.
“We used the white glove service and found the delivery/ build service excellent.”
Relaxed in‑store sofa trial with helpful staff and high quality furniture.
“The assistant Eliza was very good and even brought us a coffee”
Stock issues, poor phone responsiveness and unresolved damage complaint.
“When items finally arrived, there is a tear in one of the chairs.”
Damaged, incorrect bed returned but refund still pending; rude advisor.
“the second advisor I spoke to was rude, unhelpful, and repeatedly talked over me”
Many shoppers describe staff as patient, non-pushy and helpful during selection. Delivery teams are often praised for arriving on time, handling items carefully and assembling furniture. A few customers mention rude or dismissive advisors when complaints were raised.
Shoppers often point to good value on dining furniture, stools and other items. Price praise commonly comes alongside satisfaction with build quality and materials. Most value complaints link to damaged or incorrect deliveries and refunds that were not resolved.
Customers frequently mention smooth in-store tryouts, clear assembly instructions and easy online ordering. Follow-up messages such as care emails stand out as a positive extra. Several buyers say slow refunds or returns disrupted the post-purchase experience.
Many reviews describe furniture as well made, comfortable and finished to a robust standard. Others report defects on arrival or early wear, including tears and fabric separation. These issues often lead into problems with returns and refunds.
Many comments note quick, helpful follow-up from staff and delivery teams. A clear minority report unanswered phone calls and damage complaints that went unresolved. The mixed outcomes point to uneven complaint handling across channels.
Many customers report a smooth purchase from start to finish, with good products and attentive service. A notable group had poor experiences after damaged or incorrect deliveries and drawn-out refund processes. These cases drive the lowest ratings and the strongest criticism of aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick Response!!
I purchased two Emerald Home Darcey chairs from Woods Furniture Store company, Their customer service is excellent. I love the chair is so comfortable, I sit in it for many hours without any back pain. And I also love the discounted soft pillow that comes with the chair. The customer service is great too because I had a slight issue with the shipping, but one email to the company and was immediately corrected. I love their quick response to emails and phone calls I would recommend these chairs to anyone who wants a modern cozy sitting room look.
My next delivery would Dining set
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Woods Furniture sells home furniture including sofas, beds, dining sets, chairs and stools. It provides a product catalogue with specifications and care guidance for each item. Customers can browse ranges in showrooms or through the online shop. The customer service team supports ordering, delivery scheduling and aftercare enquiries.