Customers often highlight knowledgeable, patient showroom staff and professional delivery teams. Many buyers say the furniture is durable and comfortable, and that ordering or collection is straightforward. Some received damaged or incorrect items and then faced long waits to resolve refunds or complaints. A smaller group mentions poor phone response and discourteous advisors during disputes.
Examples from available reviews (Nov 2021 – Feb 2026).
White‑glove delivery and assembly excellent; showroom staff helpful.
“We used the white glove service and found the delivery/ build service excellent.”
Relaxed in‑store sofa trial with helpful staff and high quality furniture.
“The assistant Eliza was very good and even brought us a coffee”
Stock issues, poor phone responsiveness and unresolved damage complaint.
“When items finally arrived, there is a tear in one of the chairs.”
Damaged, incorrect bed returned but refund still pending; rude advisor.
“the second advisor I spoke to was rude, unhelpful, and repeatedly talked over me”
Many shoppers describe staff as patient, non-pushy and helpful during selection. Delivery teams are often praised for arriving on time, handling items carefully and assembling furniture. A few customers mention rude or dismissive advisors when complaints were raised.
Shoppers often point to good value on dining furniture, stools and other items. Price praise commonly comes alongside satisfaction with build quality and materials. Most value complaints link to damaged or incorrect deliveries and refunds that were not resolved.
Customers frequently mention smooth in-store tryouts, clear assembly instructions and easy online ordering. Follow-up messages such as care emails stand out as a positive extra. Several buyers say slow refunds or returns disrupted the post-purchase experience.
Many reviews describe furniture as well made, comfortable and finished to a robust standard. Others report defects on arrival or early wear, including tears and fabric separation. These issues often lead into problems with returns and refunds.
Many comments note quick, helpful follow-up from staff and delivery teams. A clear minority report unanswered phone calls and damage complaints that went unresolved. The mixed outcomes point to uneven complaint handling across channels.
Many customers report a smooth purchase from start to finish, with good products and attentive service. A notable group had poor experiences after damaged or incorrect deliveries and drawn-out refund processes. These cases drive the lowest ratings and the strongest criticism of aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent service, delivery and product quality with strong attention to detail.
“Incredible service delivery and quality of the product”
Helpful salesperson and competitive pricing at the store.
“helpful, friendly salesperson (Eliza).”
Stock issues, poor phone responsiveness and unresolved damage complaint.
“When items finally arrived, there is a tear in one of the chairs.”
Patient, non‑pushy advice and quicker than expected delivery.
“Very reassuring, not pushy.”
Incorrect and faulty chairs, long refund delays requiring confrontation.
“When the chairs arrived one was leather covered.”
Damaged, incorrect bed returned but refund still pending; rude advisor.
“the second advisor I spoke to was rude, unhelpful, and repeatedly talked over me”
Relaxed in‑store sofa trial with helpful staff and high quality furniture.
“The assistant Eliza was very good and even brought us a coffee”
Reliable high quality furniture with helpful staff and dependable delivery.
“I am very happy with my new bed which is of the highest quality.”
Helpful, non‑pressured sales support and timely, efficient delivery.
“Eliza took time to share our options and helped us build a stressless corner sofa”
White‑glove delivery and assembly excellent; showroom staff helpful.
“We used the white glove service and found the delivery/ build service excellent.”
Pleasant, well‑informed staff delivering wonderful customer service.
“Wonderful customer service”
Efficient, friendly delivery team and positively reviewed store.
“Just had our Furniture delivered by Callum and John - very efficient and friendly.”
Personable staff and on‑time delivery; stools comfortable and durable.
“We are really happy with the comfort, quality and look of the bar stools.”
Helpful sales staff and expert delivery; very pleased with furniture.
“the delivery service was incredible”
Patient in‑store help and efficient delivery with a lovely bed.
“Eliza was super helpful and patient while my son tried all the different mattresses”
Exceptional customer care and very good value dining furniture.
“the dining room furniture is extremely good value for money”
Helpful staff and swift, efficient delivery with excellent service overall.
“A reliably superb service from beginning to end.”
Attractive bar stools, good appearance and very good price.
“Beautiful bar stools, really good looking and a very good price.”
Straightforward online purchase, excellent collection experience and quality chair.
“We liked it so much, we ordered a second!”
The product is good quality and satisfactory.
“Good quality product”
Impeccable customer and delivery service and excellent furniture quality.
“impeccable customer service through to delivery service.”
Patient, helpful staff and prompt, well‑communicated delivery.
“The delivery men were polite, professional and friendly.”
Knowledgeable shop staff aided choice and delivery was efficient.
“Delivery was quick and efficient”
Damaged table, collection issues, and prolonged refund delays.
“table arrived badly damaged”
Very happy with sofa, helpful staff, and excellent delivery.
“Absolutely love my new sofa.”
Friendly staff and prompt follow‑up resolved a small issue.
“they followed up quickly and sorted it out without any trouble.”
Seat fabric separated twice and customer service failed to resolve refund.
“the fabric started to separate”
Staff member Jake provided excellent, above‑and‑beyond customer service.
“Great customer service from Jake.”
Product matched description and delivery was smooth and effortless.
“Product totally as described and the delivery was smooth as silk!”
Local collection, clear assembly instructions and thoughtful follow‑up.
“It was nice to get a follow up email with care instructions and best wishes.”
Stools are comfortable, well padded and simple to assemble.
“the stools are really comfortable”
Professional service and satisfaction with the sofa.
“Excellent professional service.”
Amazing product quality and flawless delivery.
“Would definitely recommend amazing quality and delivery was perfect x”
Easy online ordering and quick, well‑packaged delivery.
“Delivery was quick and items well packaged for transit.”
Good price, excellent product and fast, professional delivery.
“Excellent product, good price and fast delivery.”
Good service and chairs matched their description.
“chairs are lovely and as described.”
Good price, lovely quality and speedy, non‑pushy aftercare.
“Great price, lovely quality and speedy delivery.”
Quick delivery and very good quality bar stools.
“The bar stools were delivered quickly and of really good quality.”
Patient, helpful staff and prompt delivery with follow‑up.
“Good old fashioned customer service at its best.”
Very well made furniture, quick delivery and polite delivery team.
“Furniture is perfect very well made”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Woods Furniture sells home furniture including sofas, beds, dining sets, chairs and stools. It provides a product catalogue with specifications and care guidance for each item. Customers can browse ranges in showrooms or through the online shop. The customer service team supports ordering, delivery scheduling and aftercare enquiries.