Reviews Analysed
21
We Collect & Analyse Reviews
Woods Furniture
Experiences & Reviews
Woods Furniture is a UK furniture retailer selling home and contract furnishings via physical showrooms and online channels. Typical product ranges include sofas, dining sets, chairs, stools and office seating. The business offers delivery and collection options and provides aftercare and assembly support in many cases. Consumers searching reviews will commonly look for comments on showroom advice, delivery performance, product durability and post-sale support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe patient, knowledgeable shop staff and efficient delivery teams; a small number report poor post-sale handling and refund delays.
Share
Strong
20%
💰
Value for money
A few reviewers explicitly note good prices and perceived value; sample size is small, so this signal is tentative rather than conclusive.
Share
Mixed
3%
⚡
User experience
Customers report straightforward online ordering, easy in-store browsing and clear assembly instructions, with follow-up care messages appreciated.
Share
Strong
13%
🔧
Product quality
Many reviews praise build quality, comfort and accuracy of descriptions; a minority describe damaged deliveries or fabric failures requiring replacements.
Share
Strong
21%
📞
Communication
Frequent mentions of prompt contact, delivery confirmations and helpful follow-up; a few reviews cite slow or unresponsive post-sale communication.
Share
Strong
20%
⭐
Overall experience
Most reviewers report a positive end-to-end experience with product satisfaction and reliable delivery, while a small group document frustrating refunds or returns.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
What customer service?
"Great service from Chris in store couldn't have been more helpful. So we elected to order a new dining room table to support a local business. Then th..."
Mark H
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about delivery and refund
If I could give 0 stars I would
"If I could give 0 stars I would! We purchased a dining bench from Woods in May 2024, within a month or so the fabric started to separate and the custo..."
Alice Watson
Trustpilot
Sep 30, 2025
Featured for: Repeated product fault and poor response
Our Woods experience could not be faulted
"The shop staff were incredibly patient and helpful as we tried to match colours for our sofa, dining chairs and kitchen stools. Following our online o..."
Lynda Russell
Trustpilot
Sep 30, 2025
Featured for: Describes helpful staff and reliable delivery
Woods Furniture - Excellent!
"I cannot speak highly enough of the service I have received from Woods Furniture - impeccable customer service through to delivery service. I am..."
Very Satisfied Customer
Trustpilot
Sep 30, 2025
Featured for: Summarises excellent service, price and quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
V
Very Satisfied Customer
trustpilot.com
Sep 30, 2025
Woods Furniture - Excellent!
I cannot speak highly enough of the service I have received from Woods Furniture - impeccable customer service through to delivery service. I am...
L
Lynda Russell
trustpilot.com
Sep 30, 2025
Our Woods experience could not be faulted
The shop staff were incredibly patient and helpful as we tried to match colours for our sofa, dining chairs and kitchen stools. Following our online o...
j
john callander
trustpilot.com
Sep 30, 2025
Shop staff knowledge of products helped…
Shop staff knowledge of products helped us to make ou...
M
Mark H
trustpilot.com
Sep 30, 2025
What customer service?
Great service from Chris in store couldn't have been more helpful. So we elected to order a new dining room table to support a local business. Then th...
L
Louise Morgan
trustpilot.com
Sep 30, 2025
Absolutely love my new sofa
Absolutely love my new sofa. Lovely colour, comfy and great quality. Rob was so helpful, war...
Q
Queenie Wong
trustpilot.com
Sep 30, 2025
Really happy with Woods Furniture
Really happy with their service! Everyone was super friendly and helpful from start to finish. Even after I received the product and found a small iss...
A
Alice Watson
trustpilot.com
Sep 30, 2025
If I could give 0 stars I would
If I could give 0 stars I would! We purchased a dining bench from Woods in May 2024, within a month or so the fabric started to separate and the custo...
S
Shannon
trustpilot.com
Sep 30, 2025
Great customer service from Jake
Great customer service from Jake. Went abov...
C
Chris
trustpilot.com
Sep 30, 2025
Great product and delivery service..
Ordered a cushioned bench dining seat. Everything went smoothly. Product totall...
K
Keith Gool
trustpilot.com
Sep 30, 2025
A lovely office chair
A lovely office chair. Being local we were able to collect from the Dorchester warehouse. Collection was straightforward and the assembly instructions...
J
Jobags
trustpilot.com
Sep 30, 2025
Comfy stools!
Very easy to order and the stools are really comfort...
L
Linda Louis
trustpilot.com
Sep 30, 2025
Excellent professional service.
Excellent professional...
J
Jamie-lee Williams
trustpilot.com
Sep 30, 2025
Would definitely recommend amazing…
Would definitely recommend amazing...
L
LizN
trustpilot.com
Sep 30, 2025
Great on-line purchasing experience
Easy to order on-line and was able to find the items I wanted. Delivery was quick...
E
Eddie Murphy
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product, good price and fast...
R
Rachel Williams
trustpilot.com
Sep 30, 2025
Great service
Great service, chairs are...
C
Claire
trustpilot.com
Sep 30, 2025
Excellent
Excellent! Great price, lovely quality and speedy delivery. We purchased some bar stools (counter height). Assembly instructions were clear and...
P
Paul Sharpe
trustpilot.com
Sep 30, 2025
The bar stools were delivered quickly…
The bar stools were delivered quickly and of really good quality. Would definitely use the comp...
K
Kate
trustpilot.com
Sep 30, 2025
Good old fashioned customer service at its best!
We always find just what we have been looking for in Woods, it’s the second time we have bought furniture from them and everything about the experienc...
E
Emily Williams
trustpilot.com
Sep 30, 2025
Furniture is perfect
Furniture is perfect very well made I’m over the moon with it delivery was very quick, delive...
Conclusion
Reviews show consistent praise for showroom staff, helpful in-store advice and generally reliable delivery and assembly. Many customers report good product quality and comfort, and several highlight clear assembly instructions and considerate follow-up. However, a minority of reviews describe damaged goods, repeated product faults or slow post-sale refunds and dispute handling. Prospective buyers should inspect items on delivery, keep photographic evidence, and check Woods Furniture's return and dispute procedures before purchase.