Customer feedback is predominantly positive: reviewers commonly praise quick responses, helpful staff, easy online ordering, prompt despatch and good product presentation. Product quality is frequently described as 'beautiful' or 'as described', and many buyers say they would purchase again. However, at least one reviewer strongly disputes the price of 9ct gold, and an isolated comment flags courier handling (parcel left at the door). If you are price‑sensitive, verify current metal prices and item weight before purchase; consider adding delivery instructions or using tracked courier options to reduce last‑mile risks.
Examples from available reviews (Nov 2021 – Feb 2026).
Prompt responses, easy ordering and on-time delivery.
“your response time was incredible!”
They charged extortionate prices for second-hand 9ct gold.
“They are charging extortionate prices for 9ct gold”
Service generally reliable but delivery driver left parcel on the floor.
“Good service reliable but drivers are not just left my parcel on the floor by my front door”
Excellent item with fast service and prompt size adjustment.
“Excellent item, fast service & precise size adjustment quicker than promised.”
Reviewers frequently praise helpful staff, fast responses and reliable service; one reviewer reported a delivery‑staff handling issue (parcel left at the door).
Some shoppers describe good prices and value, while a single detailed review strongly criticises the pricing of 9ct gold, producing mixed views on value.
Customers report an easy online ordering process, quick despatch and attractive packaging; one comment raised a last‑mile delivery handling concern.
Many reviewers call items 'excellent', 'beautiful' or 'as described' and note good presentation and precise sizing, indicating consistent product satisfaction.
Multiple reviews mention prompt replies and clear communication from staff or branches, with quick response times highlighted positively.
Most reviewers report a positive overall experience, repeat purchases and recommendations; a single reviewer gives a strongly negative account about pricing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item matched the description and postage was quick.
“It was how described and quick postage thanx”
The solid gold bracelet arrived quickly, expertly wrapped, and fairly priced.
“And was blown away by the beauty of the item.”
Fast delivery and a beautiful product.
“Fast delivery, beautiful product”
Pre-owned chain looked like new and made my son happy.
“Pre owned, but looks like new.”
Jewellery consistently packaged beautifully and sent quickly.
“always packaged beautifully and sent fast.”
Friend loved the ring but it was too small to fit properly.
“it was too small, had to put the ring on her little finger.”
Ring was resized and dispatched quickly; staff provided a personal touch.
“resized up & was dispatched within 2 days”
The gift was delivered quickly and was great.
“Great gift delivered fast thanks”
Gorgeous jewellery, great price, beautifully packaged and delivered within 48 hours.
“sent and delivered all within 48h.”
Items arrive promptly in excellent condition and well packaged.
“consistently arrive promptly and in excellent condition”
They replied quickly to enquiries and the earrings arrived promptly.
“I received a quick reply when asking a question about the earrings I was interested in.”
Kept well informed during delivery; bracelet was stunning and well packaged.
“I was kept well informed throughout the delivery process.”
They resized the vintage ring and it arrived in time for the birthday.
“The quality was outstanding.”
Last two purchases were impeccable, helpful and easy.
“Have been nothing but impeccable and so helpful and easy to do”
Helpful customer service, smooth ordering, prompt delivery and good quality.
“Very helpful customer service.”
William May's team are helpful, responsive and competitively priced.
“they reply very quickly jewellery prices very competitive”
Items always received on time, in perfect condition and well presented.
“Always recieve items in perfect condition on time and we'll presented .”
Very good customer service and responsive to questions.
“Very good customer service and reponse to questions.”
Good product and service; they will use the company again.
“Good product and service and will use it again thanks”
They found the desired item on their first visit.
“found what i wanted at first visit”
Speedy delivery and the item met expectations.
“Speedy delivery Item as expected”
Found the right replacement chain with excellent service and quality.
“Found just the right one. Excellent service and quality.”
First purchase arrived quickly and they were very happy.
“arrived super quick will definitely be using the company again”
Necklace pleased recipient; customer service and delivery were top notch.
“Customer service and delivery were top notch too.”
Excellent product with super fast delivery.
“Excellent product and super fast delivery!”
Lovely necklace at a good price given current gold value.
“Lovely necklace good price with the value of gold currently”
Company emailed additional information immediately and provided next-day delivery.
“emailed me additional information immediately.”
Fantastic service; the ring met expectations and pleased the customer.
“Fantastic service and my ring is amazing just what I wanted”
Beautiful ring arrived in three days with great service.
“Beautiful ring, got to me in just 3 days.”
Regular customer receives professional service with excellent communication.
“Always receive a very professional service with excellent communication.”
Quick delivery and customer is pleased with the purchase.
“Incredibly quick delivery and very pleased with my purchase!”
Preowned jewellery arrived in fantastic condition with great delivery.
“Lovely piece of jewelery, preowned in fantastic condition, and great delivery.”
Staff provided excellent service and helped find the item online.
“Excellent service, didnt have what i wanted.”
Customer reports fantastic service and satisfaction.
“Fantastic service”
Helpful staff assisted a first-time shopper who will return.
“Amazing lady who helped me with my order”
Customer reports fantastic service and satisfaction.
“Fantastic service”
Good product quality with quick delivery; customer would use again.
“Good quality and quick delivery, would use again.”
Genuine products of good quality with quick delivery and fair price.
“Good quality genuine products. Quick delivery and fair price”
Customer loves the beautiful ring they purchased.
“Beautiful ring, I love it”
Second purchase resulted in great experiences with delivery and communication.
“2nd time purchased from here and both have been great experiences with delivery and communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
William May is a company name consumers may encounter when researching jewellery purchases. When checking any business, verify the official website, contact details, registered address, delivery and returns policy, and accepted payment methods before ordering. This summary aggregates customer feedback to help prospective buyers evaluate service, product quality and purchasing experience.