Customer feedback is predominantly positive: reviewers commonly praise quick responses, helpful staff, easy online ordering, prompt despatch and good product presentation. Product quality is frequently described as 'beautiful' or 'as described', and many buyers say they would purchase again. However, at least one reviewer strongly disputes the price of 9ct gold, and an isolated comment flags courier handling (parcel left at the door). If you are price‑sensitive, verify current metal prices and item weight before purchase; consider adding delivery instructions or using tracked courier options to reduce last‑mile risks.
Examples from available reviews (Nov 2021 – Feb 2026).
Prompt responses, easy ordering and on-time delivery.
“your response time was incredible!”
They charged extortionate prices for second-hand 9ct gold.
“They are charging extortionate prices for 9ct gold”
Service generally reliable but delivery driver left parcel on the floor.
“Good service reliable but drivers are not just left my parcel on the floor by my front door”
Excellent item with fast service and prompt size adjustment.
“Excellent item, fast service & precise size adjustment quicker than promised.”
Reviewers frequently praise helpful staff, fast responses and reliable service; one reviewer reported a delivery‑staff handling issue (parcel left at the door).
Some shoppers describe good prices and value, while a single detailed review strongly criticises the pricing of 9ct gold, producing mixed views on value.
Customers report an easy online ordering process, quick despatch and attractive packaging; one comment raised a last‑mile delivery handling concern.
Many reviewers call items 'excellent', 'beautiful' or 'as described' and note good presentation and precise sizing, indicating consistent product satisfaction.
Multiple reviews mention prompt replies and clear communication from staff or branches, with quick response times highlighted positively.
Most reviewers report a positive overall experience, repeat purchases and recommendations; a single reviewer gives a strongly negative account about pricing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They charged extortionate prices for second-hand 9ct gold.
“They are charging extortionate prices for 9ct gold”
Staff member Daniel provided excellent help and beautiful jewellery.
“Thank you to all the staff Daniel for your amazing help”
Excellent item with fast service and prompt size adjustment.
“Excellent item, fast service & precise size adjustment quicker than promised.”
They communicated well and the bracelet was absolutely gorgeous.
“Great communication.”
Item matched the description and was dispatched promptly.
“Item as shown and prompt despatch.”
Service generally reliable but delivery driver left parcel on the floor.
“Good service reliable but drivers are not just left my parcel on the floor by my front door”
The online transaction was easy.
“Easy transaction”
Quick, easy service from a trusted company; pleased with purchase.
“Quick and easy service.”
Very quick delivery and well-presented packaging for the bracelet.
“Very quick delivery”
They provided a great product and good service.
“Great product and service”
Item matched the description and was lovely.
“Lovely item, as pictured and described.”
They provided first-class, very good service.
“First class service off this firm very good”
Seller responded very quickly and overall company is great.
“Absolutely fantastic seller very quick in responding”
Plenty of choice with good quality items and quick delivery.
“Plenty of choice, good quality items and quick delivery”
Pleased with the item; it looks beautiful.
“Pleased with item,looks beautiful Thank you”
Excellent customer service; would not hesitate to recommend.
“Excellent customer service, would not hesitate to recommend”
Easy ordering and quick despatch via preferred courier DPD.
“Easy to order, quick despatch via my favourite courier DPD”
Great product offered at a great price.
“Great product at a great price”
Very fast delivery; overall very good experience.
“Very good very fast delivery 10 out 10”
Overall great experience with an easy website and beautiful gold.
“Great all round, easy website, genuine experience, beautiful gold x”
I purchased the silver and gold necklaces for my bridesmaids. I had some questions about the products and how to order/pay for them and your response time was incredible! I really appreciate you getting back to me so quickly. You made the ordering process very easy and delivered my items on time. I am so thankful I found your website and had the pleasure of doing business with you. I think we will be very happy together and I look forward to doing more and more business with you in the future. I love everything about your team and products. Keep up the good work!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
William May is a company name consumers may encounter when researching jewellery purchases. When checking any business, verify the official website, contact details, registered address, delivery and returns policy, and accepted payment methods before ordering. This summary aggregates customer feedback to help prospective buyers evaluate service, product quality and purchasing experience.