Reviewers often mention fast fulfilment and careful packaging of jewellery orders. Many say the items match the listing photos and arrive in excellent condition. Quick, helpful replies from staff come up repeatedly. One review strongly criticises the pricing of second‑hand 9ct gold.
Examples from available reviews (Nov 2021 – Mar 2026).
Jewellery consistently packaged beautifully and sent quickly.
“always packaged beautifully and sent fast.”
Fast delivery and a beautiful product.
“Fast delivery, beautiful product”
Kept well informed during delivery; bracelet was stunning and well packaged.
“I was kept well informed throughout the delivery process.”
They charged extortionate prices for second-hand 9ct gold.
“They are charging extortionate prices for 9ct gold”
Customers regularly highlight quick dispatch and short delivery times. Several reviews mention personal touches such as resizing and attentive help in store. A small number raise concerns about how couriers handled deliveries.
Most reviewers describe prices as fair or competitive and say the purchases offer good value. Several note they received genuine items at a reasonable cost given current gold values. One review calls second‑hand 9ct gold prices extortionate.
Buyers describe an easy ordering process and a website that’s simple to navigate. Both first‑time and repeat customers report smooth transactions and fast delivery. A few mention sizing issues that needed adjustment after purchase.
Many customers say the jewellery looks beautiful and matches the photos. Pre‑owned pieces often arrive in near‑new condition and meet expectations. Several reviewers praise accurate resizing and the overall condition of the items.
Reviewers frequently mention fast answers to questions and proactive delivery updates. Some say they received extra information immediately by email. Communication stands out as a consistent strength across purchases.
Feedback is strongly positive, with many five‑star reviews pointing to service, quality and communication. A small number raise concerns about pricing or delivery handling. Most customers report being satisfied, alongside a minority with critical comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They charged extortionate prices for second-hand 9ct gold.
“They are charging extortionate prices for 9ct gold”
Staff member Daniel provided excellent help and beautiful jewellery.
“Thank you to all the staff Daniel for your amazing help”
Excellent item with fast service and prompt size adjustment.
“Excellent item, fast service & precise size adjustment quicker than promised.”
They communicated well and the bracelet was absolutely gorgeous.
“Great communication.”
Item matched the description and was dispatched promptly.
“Item as shown and prompt despatch.”
Service generally reliable but delivery driver left parcel on the floor.
“Good service reliable but drivers are not just left my parcel on the floor by my front door”
The online transaction was easy.
“Easy transaction”
Quick, easy service from a trusted company; pleased with purchase.
“Quick and easy service.”
Very quick delivery and well-presented packaging for the bracelet.
“Very quick delivery”
They provided a great product and good service.
“Great product and service”
Item matched the description and was lovely.
“Lovely item, as pictured and described.”
They provided first-class, very good service.
“First class service off this firm very good”
Seller responded very quickly and overall company is great.
“Absolutely fantastic seller very quick in responding”
Plenty of choice with good quality items and quick delivery.
“Plenty of choice, good quality items and quick delivery”
Pleased with the item; it looks beautiful.
“Pleased with item,looks beautiful Thank you”
Excellent customer service; would not hesitate to recommend.
“Excellent customer service, would not hesitate to recommend”
Easy ordering and quick despatch via preferred courier DPD.
“Easy to order, quick despatch via my favourite courier DPD”
Great product offered at a great price.
“Great product at a great price”
Very fast delivery; overall very good experience.
“Very good very fast delivery 10 out 10”
Overall great experience with an easy website and beautiful gold.
“Great all round, easy website, genuine experience, beautiful gold x”
I purchased the silver and gold necklaces for my bridesmaids. I had some questions about the products and how to order/pay for them and your response time was incredible! I really appreciate you getting back to me so quickly. You made the ordering process very easy and delivered my items on time. I am so thankful I found your website and had the pleasure of doing business with you. I think we will be very happy together and I look forward to doing more and more business with you in the future. I love everything about your team and products. Keep up the good work!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
William May is an independent jewellery retailer and dealer focused on gold and silver pieces. The business sells rings, necklaces, bracelets and chains to retail customers and collectors. Its online catalogue shows photographed items with detailed descriptions on each listing. William May offers secure payment options and ships valuable items with insurance.