Customers often praise in-store advisors for strong product knowledge and practical, hands-on support with bathroom projects. Many describe easy showroom visits, simple ordering, and staff who sort problems quickly. Some customers say items arrived damaged or faulty and that complaints were handled poorly. A smaller number mention late or missing deliveries and slow or no replies from customer service.
Examples from available reviews (Dec 2021 – Feb 2026).
Alice helped identify parts and organised pickup and delivery.
“Alice, was very helpful sorting out the correct parts and arranging pick up and delivery”
Bathroom set failed to be delivered, leaving family without facilities.
“left without a bathroom with two kids in the house”
Toilet pan had a factory pin hole and the company did not reply.
“The pan of close coupled toilet had a pin hole in it”
No delivery and unresponsive customer service led to a dispute.
“Customer service is lacking, and there is no communication.”
Reviewers often name showroom advisors and describe calm, knowledgeable help with choosing products and planning projects. Several accounts mention staff sourcing parts, arranging collections, and fixing order issues on the spot. Most feedback focuses on positive staff interactions.
Customers point to competitive prices, a wide range, and helpful cost estimates for bathroom refits. Several say one visit covered everything they needed. Price complaints appear only rarely here.
People describe the showrooms as spacious and easy to use, with staff helping with choices and measurements. A small number say online ordering worked without problems. There are fewer comments about digital buying than about in-store visits.
Some reviews describe products arriving damaged or faulty, including chips, cracks, and manufacturing defects. A few customers say claims were turned down or inspections were missed when they asked for replacements. These issues come up less often than service praise, but they appear repeatedly across locations.
Many reviewers praise fast, clear updates on orders and deliveries from specific staff members. Others report unanswered emails, refused discounts, and weak updates when deliveries slipped. The main trouble spots are delivery coordination and post-sale follow-up.
Reviews show a clear divide: many five-star experiences driven by attentive showroom teams, alongside a smaller set of serious complaints about deliveries and unresolved quality problems. The mix creates strong advocacy as well as visible operational frustration. People get the best results from staff support, while fulfilment and aftercare draw the most criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Staff provided great service buying two bathrooms.
“Great service helping us purchase 2 bathrooms”
Knowledgeable staff listened and made the purchase stress free.
“The staff member showed a good level of listening and knowledge”
Found a chipped sink but claim was refused due to inspection deadline.
“just noticed a chip on the sink.”
Helpful staff member Debbie provided outstanding service.
“Outstanding service.”
Debbie was friendly, enthusiastic and gave helpful sizing advice.
“Debbie was happy, friendly and enthusiastic.”
Helpful staff guided bathroom choice and ordering was easy.
“Very helpful assistant Lindsay Fraser”
Moshiur provided great service and delivered the perfect bathroom.
“Moshiur did a great job very happy with the service”
Alice provided helpful, informative service and assisted with tiles.
“Alice was really helpful and informative and very friendly”
Irena Raycheva provided very helpful, knowledgeable advice.
“Very helpful and knowledgeable advice from Irena Raycheva.”
Alice Murphy was extremely helpful and a pleasure to deal with.
“she could not be more helpful”
Alice assisted throughout the order process and was friendly.
“Alice was friendly and helpful with the whole order process”
Fantastic showroom and helpful advisor guided a straightforward purchase.
“Sales Advisor Alice Murphy was fantastic.”
Alice provided excellent ongoing support from visit to purchase.
“Alice was most helpful throughout the process”
Peter provided helpful advice and maintained good communication.
“Peter from the Edinburgh store was really helpful with advice and had good communication.”
Wide selection, excellent prices and helpful knowledgeable staff.
“Everything we were looking for was in one place.”
Toilet seat cracked after a year and customer service refused replacement.
“Poor quality and bad customer service.”
Steve Brown guided choices and arranged prompt, fuss-free delivery.
“he arranged for their delivery very promptly and without fuss.”
Bathroom set failed to be delivered, leaving family without facilities.
“left without a bathroom with two kids in the house”
Bijaya Napal was super helpful, making buying a new bathroom stress-free.
“Bijaya Napal in the Hillington store was super helpful”
I ordered an excellent quadrant shower enclosure bathroom set from Wholesale Domestics.
Customer service is lacking, and there is no communication.
No delivery has been made 60 days after the order was placed.
As a result of my inability to get in touch with customer service, I have filed a dispute through my credit card company, despite numerous emails that were never responded to and phone calls that were promised but never delivered.
I will be claiming my consumer rights under the Consumer Rights Act 2015 for a breach of contract and filing a complaint with the appropriate trading standards agency.
The long list of comparable complaints listed below attests to the existence of a serious problem with this company.
Customers should exercise caution.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wholesale Domestic sells bathroom suites, tiles, radiators, and plumbing fittings across the UK. It runs showrooms and a warehouse where customers can view products and collect orders. Customers can also order online and have goods delivered to their address. Listings include specifications and dimensions for installers and homeowners.