Customers often praise in-store advisors for strong product knowledge and practical, hands-on support with bathroom projects. Many describe easy showroom visits, simple ordering, and staff who sort problems quickly. Some customers say items arrived damaged or faulty and that complaints were handled poorly. A smaller number mention late or missing deliveries and slow or no replies from customer service.
Examples from available reviews (Dec 2021 – Feb 2026).
Alice helped identify parts and organised pickup and delivery.
“Alice, was very helpful sorting out the correct parts and arranging pick up and delivery”
Bathroom set failed to be delivered, leaving family without facilities.
“left without a bathroom with two kids in the house”
Toilet pan had a factory pin hole and the company did not reply.
“The pan of close coupled toilet had a pin hole in it”
No delivery and unresponsive customer service led to a dispute.
“Customer service is lacking, and there is no communication.”
Reviewers often name showroom advisors and describe calm, knowledgeable help with choosing products and planning projects. Several accounts mention staff sourcing parts, arranging collections, and fixing order issues on the spot. Most feedback focuses on positive staff interactions.
Customers point to competitive prices, a wide range, and helpful cost estimates for bathroom refits. Several say one visit covered everything they needed. Price complaints appear only rarely here.
People describe the showrooms as spacious and easy to use, with staff helping with choices and measurements. A small number say online ordering worked without problems. There are fewer comments about digital buying than about in-store visits.
Some reviews describe products arriving damaged or faulty, including chips, cracks, and manufacturing defects. A few customers say claims were turned down or inspections were missed when they asked for replacements. These issues come up less often than service praise, but they appear repeatedly across locations.
Many reviewers praise fast, clear updates on orders and deliveries from specific staff members. Others report unanswered emails, refused discounts, and weak updates when deliveries slipped. The main trouble spots are delivery coordination and post-sale follow-up.
Reviews show a clear divide: many five-star experiences driven by attentive showroom teams, alongside a smaller set of serious complaints about deliveries and unresolved quality problems. The mix creates strong advocacy as well as visible operational frustration. People get the best results from staff support, while fulfilment and aftercare draw the most criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Alice helped identify parts and organised pickup and delivery.
“Alice, was very helpful sorting out the correct parts and arranging pick up and delivery”
Sales staff provided expert guidance and reduced stress during purchase.
“demonstrated her excellent product knowledge.”
Ash was extremely helpful and supported ordering the bathroom suite.
“who was extremely helpful and supported us to order all of our bathroom suite”
Srishti was knowledgeable and helped find everything promptly.
“Srishti was very clued up and knowledgeable”
The staff provided great and very professional help.
“Great help and very professional”
Helpful sales advisor Lindsay Fraser ensured an excellent ordering experience.
“Excellent ordering experience with the very helpful sales advisor Lindsay Fraser.”
Multiple sales assistants were friendly and very helpful throughout.
“I would highly recommend coming to Wholesale Domestic for your bathroom, tiling and radiators.”
Ashutsh provided brilliant, friendly help in store.
“Amazing Ashutsh is brilliant!”
A female staff member was amazing and very helpful.
“The girl was amazing.. very helpful ..”
Simon McAllister provided brilliant and helpful assistance.
“Simon McAllister was brilliant”
Paul Kerr quickly solved a problem and was extremely helpful.
“He was extremely helpful and understanding and solved a problem in minutes.”
Excellent communication made the purchase clear, fast and smooth.
“The communication was excellent”
Aaron Fleming gave knowledgeable, enthusiastic help finding suitable fittings.
“The most helpful knowledgeable ,enthusiastic young man”
Multiple online orders completed with no ordering or delivery problems.
“Ordered a few times online. No problems with ordering & delivery”
Cameron provided outstanding support, knowledge and rapport.
“was absolutely outstanding in his support, knowledge and customer rapport.”
Cameron was extremely helpful and knowledgeable.
“Cameron was extremely helpful, and full off knowledge”
Steven Brown explained products clearly and made the visit enjoyable.
“The customer advisor, Steven Brown was very friendly, helpful and knowledgeable.”
Cameron provided straightforward ordering help and excellent customer service.
“Everything was straight forward and he was a massive help.”
Cameron helped resolve missing items and advised within budget.
“Cameron was super helpful from the offset.”
Lindsay Fraser guided the complete bathroom purchase and answered questions.
“She was very helpful and knowledgeable.”
Alice Murphy was calm, patient and helpful throughout the process.
“She was so calm, helpful and patient throughout the whole process.”
Good prices, responsive to queries and reasonable delivery time.
“Good prices good with queries and a very reasonable delivery time.all good”
Alice was extremely helpful, knowledgeable and guided bathroom design.
“Alice is the most helpful, knowledgeable and most lovey employee you could ever meet.”
Zoey suggested improvements and provided patient, knowledgeable help.
“She was lovely and patient and knew all the products well.”
Engineer Dylan identified and sourced a needed whirlpool part quickly and free.
“identified and sourced the part required”
Bijaya offered expert, friendly advice and ensured customers left satisfied.
“Bijaya at Wholesale Domestic, Hillington, is outstanding.”
Showroom and delivery staff resolved damaged items quickly and without hassle.
“the sink unit was damaged and he ordered a new one to be delivered very quickly”
A door issue was replaced quickly without fuss; excellent customer service.
“This was replaced in a very short timescale without any fuss, excellent customer service.”
Toilet pan had a factory pin hole and the company did not reply.
“The pan of close coupled toilet had a pin hole in it”
A staff member, Mrs McDonald, assisted the reviewer when they felt unwell.
“she was a god send Mrs McDonald”
Staff were knowledgeable and helpful; tiles were high quality.
“We are delighted by the quality of our tiles”
Lindsay Fraser was helpful and patient, improving the shopping experience.
“she was so helpful and patient”
Lindsay made shopping an easy and stress free experience.
“Lindsay made it an easy and stress free experience.”
Manager refused a Blue Light discount and emails were ignored.
“absolutely disgusted with the manager simon”
Alice's expertise and patience guided purchase of a new en-suite.
“Assisted today by Alice whose expertise and patience guided me to my new en-suite.”
Order wasn't processed; delivery delayed three weeks, halting build.
“I have been waiting now 3 weeks for a handbasin unit”
Helpful staff assisted choosing and collecting the radiator.
“We bought the one we wanted with Alice help and guidance.”
Staff provided helpful, professional service and good pricing.
“Alice was very helpful and professional”
Staff recommended products and provided an accurate cost for renovation.
“Lindsay Fraser was so helpful and smiley.”
Spacious warehouse with helpful, knowledgeable staff assistance.
“Alice Murphy served us and was very knowledgeable and helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wholesale Domestic sells bathroom suites, tiles, radiators, and plumbing fittings across the UK. It runs showrooms and a warehouse where customers can view products and collect orders. Customers can also order online and have goods delivered to their address. Listings include specifications and dimensions for installers and homeowners.