Customers often highlight helpful staff and simple ordering both online and in store. Many say listings match what arrives and that used kit turns up in very good condition. A smaller number mention damaged items or problems with dispatch and delivery. Several reviews name staff members for fast, patient help.
Examples from available reviews (Sep 2017 – Mar 2026).
Local store offers knowledgeable staff, good deals and trade-in service.
“Always helpful and knowledgeable staff.”
They sent a broken case for my Insta360; wasted £100.
“Not happy and a waste of £100”
Fraud checks delayed dispatch and prevented next-day delivery, causing disappointment.
“order had not been despatched as a fraud prevention measure”
Wide used-equipment selection, accurate descriptions and prompt delivery.
“Amazing choice of used equipment and really incredible value, you get exactly what is described, condition totally accurate and delivered promptly. Will always use Wex!”
Many reviews point to staff know-how, with frequent mentions of knowledgeable help in store and over the phone. Customers also describe quick, hassle-free ordering and prompt fulfilment for standard purchases. A small number link problems to third-party couriers or to one-off negative interactions rather than branch staff.
Reviewers often describe pricing as competitive on both new and used kit, and they single out the used range as good value. Several note that descriptions match what they receive, which supports the sense of value. A few add that Wex is not always the cheapest option online.
Multiple reviews describe the website and checkout as clear and easy to use. Many report fast transactions and successful preorder delivery. A minority mention frustration when fraud checks or weak courier tracking led to delays.
Many customers say items arrive as described, and that used products can look close to new. Several praise lenses and accessories for working properly and matching the listing. One review specifically reports an item arriving damaged.
Several reviews commend quick, professional replies from named staff and clear delivery updates. Order notifications and practical advice come up often as positives. A small number mention delays tied to fraud-prevention holds or poor courier communication.
Most reviewers describe smooth, quick purchases and say they would recommend the retailer. The reviews include repeat buyers and long-term customers. The main negatives are isolated cases of damaged items and delivery or dispatch delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Staff provided helpful advice and quick delivery.
“Helpful advice and a quick delivery.”
Straightforward trade-in with helpful phone support.
“Very straight forward trading in my old camera for a new one. Everyone very helpful on the phone. Great people to do business with.”
Consistently great service; EM 1mkiii arrived well packed and like new.
“As always great service from Wex been buying from them over the last couple of years never a problem just bought a EM 1mkiii came well packed it’s like new.”
Excellent service and accurate product description.
“excellent service and description .”
Grateful the team in bio helped me.
“Grateful the team in bio helped me”
Cambridge staff provided kind, face-to-face intelligent support setting up camera.
“genuine face-to-face, intelligent and kindly bespoke customer support.”
I recently purchased some photography gear from Wex Photographic and I must say, it was a great experience. Their website offered an incredibly wide range of products to choose from, with detailed descriptions and specifications that helped me make an informed decision about what I needed.
What impressed me the most was their customer service. Not only were they easily reachable via email or telephone, but they were also very knowledgeable about all the products they offer. They took the time to answer all of my questions and made sure I had everything I needed before completing my purchase.
Another thing that stood out was their quick shipping times. My order arrived within just a few days of placing it online, which made me feel confident in their reliability as a retailer.
Overall, Wex Photographic is definitely worth considering if you're looking for high-quality camera equipment at reasonable prices with fast delivery times and exceptional customer service.
Great pre- and after-sales support; timely deliveries and good prices.
“Great pre sales support and great after sales support and excellent advice. Products bought arrive on time and always well packaged and always good on price.”
Fraud checks delayed dispatch and prevented next-day delivery, causing disappointment.
“order had not been despatched as a fraud prevention measure”
Consistently received good service both by phone and in-store.
“Consistently good service both over the phone and in-store.”
Clear website, good product range and easy returns with competitive prices.
“Wex made it easy for me and still treated me like a valued customer.”
Consistently positive online and in-store experiences with helpful staff.
“Online experience is spot on, easy and painless.”
Report of fast delivery and good value.
“Fast delivery good value”
Bought several top-quality items at very reasonable prices.
“top quality and very reasonable price!”
Professional, easy-to-navigate website with clear product descriptions.
“professional website very easy to navigate and purchase from.”
Helpful, knowledgeable staff with fast delivery and strong after-sales service.
“Helpful, courteous and knowledgeable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wex Photo Video is a UK retailer focused on photography, video, and audio gear. It sells through an online store and physical showrooms across the United Kingdom. The range covers cameras and lenses, plus lighting, tripods, microphones, and related accessories, with both new and pre-owned options. Wex stocks major brands and offers delivery choices and customer support for purchases and warranty questions.