Review content in this set shows consistent strengths in customer service, timely fulfilment and accurate product descriptions. Multiple reviewers highlight fast delivery, correct listings and satisfactory condition of used kit. A small number of comments note that prices may not always be the lowest online. For shoppers prioritising reliable service, clear descriptions and quick dispatch, these reviews suggest Wex performs well; price-sensitive buyers may wish to compare across retailers first.
Examples from available reviews (Sep 2017 – Feb 2026).
Wex Photographic offered helpful customer service, wide product choice and fast delivery.
“What impressed me the most was their customer service.”
Timely delivery but probably not the cheapest online.
“Cost? Probably not the cheapest online”
Straightforward trade-in with helpful phone support.
“Very straight forward trading in my old camera for a new one. Everyone very helpful on the phone. Great people to do business with.”
Lens as described, ordered easily and delivered on time.
“Straightforward to order, lens as described, delivered on time.”
Most reviewers report prompt, helpful service, easy transactions and reliable fulfilment; no notable service complaints in this set.
Several reviewers cite fair or reasonable prices; one reviewer explicitly notes Wex may not be the cheapest online.
Customers describe the website and ordering process as straightforward, with smooth transactions and straightforward trade‑ins.
Products are reported to match descriptions; multiple reviewers say items arrived as described, including used kit described as 'like new'.
Limited mentions overall; where noted, phone and email advice is described as helpful and staff knowledgeable.
Overall feedback in this sample is positive, with repeated praise for fast delivery, accurate listings and repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Staff provided helpful advice and quick delivery.
“Helpful advice and a quick delivery.”
Straightforward trade-in with helpful phone support.
“Very straight forward trading in my old camera for a new one. Everyone very helpful on the phone. Great people to do business with.”
Consistently great service; EM 1mkiii arrived well packed and like new.
“As always great service from Wex been buying from them over the last couple of years never a problem just bought a EM 1mkiii came well packed it’s like new.”
Excellent service and accurate product description.
“excellent service and description .”
Grateful the team in bio helped me.
“Grateful the team in bio helped me”
Cambridge staff provided kind, face-to-face intelligent support setting up camera.
“genuine face-to-face, intelligent and kindly bespoke customer support.”
I recently purchased some photography gear from Wex Photographic and I must say, it was a great experience. Their website offered an incredibly wide range of products to choose from, with detailed descriptions and specifications that helped me make an informed decision about what I needed.
What impressed me the most was their customer service. Not only were they easily reachable via email or telephone, but they were also very knowledgeable about all the products they offer. They took the time to answer all of my questions and made sure I had everything I needed before completing my purchase.
Another thing that stood out was their quick shipping times. My order arrived within just a few days of placing it online, which made me feel confident in their reliability as a retailer.
Overall, Wex Photographic is definitely worth considering if you're looking for high-quality camera equipment at reasonable prices with fast delivery times and exceptional customer service.
Great pre- and after-sales support; timely deliveries and good prices.
“Great pre sales support and great after sales support and excellent advice. Products bought arrive on time and always well packaged and always good on price.”
Fraud checks delayed dispatch and prevented next-day delivery, causing disappointment.
“order had not been despatched as a fraud prevention measure”
Consistently received good service both by phone and in-store.
“Consistently good service both over the phone and in-store.”
Clear website, good product range and easy returns with competitive prices.
“Wex made it easy for me and still treated me like a valued customer.”
Consistently positive online and in-store experiences with helpful staff.
“Online experience is spot on, easy and painless.”
Report of fast delivery and good value.
“Fast delivery good value”
Bought several top-quality items at very reasonable prices.
“top quality and very reasonable price!”
Professional, easy-to-navigate website with clear product descriptions.
“professional website very easy to navigate and purchase from.”
Helpful, knowledgeable staff with fast delivery and strong after-sales service.
“Helpful, courteous and knowledgeable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wex Photo Video is a UK-based specialist retailer of photographic and video equipment. It operates an online shop (and physical locations) offering cameras, lenses, lighting, memory cards and accessories for both consumer and professional use. Buyers researching Wex commonly look for stock of new and used kit, trade-in options and delivery performance. Independent reviewers and industry sources often consult product listings, specifications and customer service records when assessing the retailer.