Review content in this set shows consistent strengths in customer service, timely fulfilment and accurate product descriptions. Multiple reviewers highlight fast delivery, correct listings and satisfactory condition of used kit. A small number of comments note that prices may not always be the lowest online. For shoppers prioritising reliable service, clear descriptions and quick dispatch, these reviews suggest Wex performs well; price-sensitive buyers may wish to compare across retailers first.
Examples from available reviews (Sep 2017 – Feb 2026).
Wex Photographic offered helpful customer service, wide product choice and fast delivery.
“What impressed me the most was their customer service.”
Timely delivery but probably not the cheapest online.
“Cost? Probably not the cheapest online”
Straightforward trade-in with helpful phone support.
“Very straight forward trading in my old camera for a new one. Everyone very helpful on the phone. Great people to do business with.”
Lens as described, ordered easily and delivered on time.
“Straightforward to order, lens as described, delivered on time.”
Most reviewers report prompt, helpful service, easy transactions and reliable fulfilment; no notable service complaints in this set.
Several reviewers cite fair or reasonable prices; one reviewer explicitly notes Wex may not be the cheapest online.
Customers describe the website and ordering process as straightforward, with smooth transactions and straightforward trade‑ins.
Products are reported to match descriptions; multiple reviewers say items arrived as described, including used kit described as 'like new'.
Limited mentions overall; where noted, phone and email advice is described as helpful and staff knowledgeable.
Overall feedback in this sample is positive, with repeated praise for fast delivery, accurate listings and repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Local store offers knowledgeable staff, good deals and trade-in service.
“Always helpful and knowledgeable staff.”
Orders processed quickly with accurate delivery updates and good pricing.
“order processed quickly with accurate updates on delivery.”
They sent a broken case for my Insta360; wasted £100.
“Not happy and a waste of £100”
Martin provided quick and professional assistance.
“Martin B was very helpful and answered my question very quickly and professionally.”
Staff helped with order; fast delivery and no fuss.
“staff helped me with my order with no fuss fast delivery can not fault them will definatley use them again”
Received excellent service and thanked the team.
“Excellent service! Thank you”
Secondhand binoculars accurately described and in like-new condition.
“Like New, and exactly like that.”
Preordered item arrived the next day.
“Ordered an item as a preorder as it was out of stock. Arrived next day.”
Quality goods with reliable delivery; regularly used and recommended.
“Quality goods, reliable delivery service.”
Secondhand lens arrived quickly and was in good working condition.
“The secondhand lens came quickly and was indeed in good condition. It works well so I am pleased”
Wide used-equipment selection, accurate descriptions and prompt delivery.
“Amazing choice of used equipment and really incredible value, you get exactly what is described, condition totally accurate and delivered promptly. Will always use Wex!”
FedEx courier repeatedly delayed delivery; tracking and communication poor.
“Not Wex - but the deliver courier FED EX were terrible the tracking was a disgrace”
Website easy to navigate with clear information and reliable delivery.
“This was the best microphone website that I found.”
Easy and quick experience; reviewer would recommend.
“Easy, quick and would definitely recommend.”
Fantastic customer service and satisfaction; highly recommend.
“Wex are always fantastic, really good customer service and satisfaction, I'd not hesitate to recommend them to everyone”
Very quick delivery and easy ordering process.
“Very quick delivery and easy to order”
New bag arrived well packaged; helpful staff and excellent service.
“Excellent service, very helpful staff and very pleased to this lens to my collection.”
Lens delivered quickly and as described; reviewer very happy.
“I ordered a lens, which was delivered very quickly and as described. Very happy.”
Fast and easy transaction; reviewer loves the product.
“fast transaction, i love the product, fast and easy transaction”
Great service, products, prices and delivery as usual.
“Great service, products, prices & delivery as always. Many thanks”
Thomas provided patient, clear and reassuring support throughout.
“I honestly don’t know what I would have done without Thomas. I was feeling completely stuck and anxious, but they met me with patience, care, and understanding from the very beginning.”
Very happy with Wex's service and good price.
“Great service at a really good price.”
Lens delivered quickly and as expected.
“quick delivery As expected lens”
Printer was delivered quickly; excellent service.
“Excellent service Sorocket printer was delivered quickly thank you”
Product matched description, reasonable price and prompt delivery.
“Product was exactly is described.”
Lens as described, ordered easily and delivered on time.
“Straightforward to order, lens as described, delivered on time.”
Always great service from Wex.
“Always great service”
Used Nikon D7200 delivered very quickly.
“Very fast delivery of used D7200 Nikon”
They provided a no-hassle service experience.
“No hassle service”
Great service with fast delivery and good packaging.
“Great service fast delivery and well packaged”
Fast delivery, well packaged, easy website; will order again.
“Can’t recommend WEX enough. Ordered and arrived extremely quickly, packaged well easy to navigate website! Will be ordering again.”
Very easy and pleasant transaction matching expectations.
“A very easy and pleasant transaction just what you would hope for”
Excellent service and items; fully recommended.
“Excellent Service, Excellent Items. Fully Recommended.”
Memory card order arrived promptly.
“Ordered a memory card and it arrived promptly.”
Fairly priced equipment with prompt, secure shipping.
“Great equipment at a fair price.”
Timely delivery but probably not the cheapest online.
“Cost? Probably not the cheapest online”
Product matched description, excellent price and prompt delivery.
“Excellent price, with the product exactly as described, delivered promptly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wex Photo Video is a UK-based specialist retailer of photographic and video equipment. It operates an online shop (and physical locations) offering cameras, lenses, lighting, memory cards and accessories for both consumer and professional use. Buyers researching Wex commonly look for stock of new and used kit, trade-in options and delivery performance. Independent reviewers and industry sources often consult product listings, specifications and customer service records when assessing the retailer.