Customers often highlight helpful staff and simple ordering both online and in store. Many say listings match what arrives and that used kit turns up in very good condition. A smaller number mention damaged items or problems with dispatch and delivery. Several reviews name staff members for fast, patient help.
Examples from available reviews (Sep 2017 – Mar 2026).
Local store offers knowledgeable staff, good deals and trade-in service.
“Always helpful and knowledgeable staff.”
They sent a broken case for my Insta360; wasted £100.
“Not happy and a waste of £100”
Fraud checks delayed dispatch and prevented next-day delivery, causing disappointment.
“order had not been despatched as a fraud prevention measure”
Wide used-equipment selection, accurate descriptions and prompt delivery.
“Amazing choice of used equipment and really incredible value, you get exactly what is described, condition totally accurate and delivered promptly. Will always use Wex!”
Many reviews point to staff know-how, with frequent mentions of knowledgeable help in store and over the phone. Customers also describe quick, hassle-free ordering and prompt fulfilment for standard purchases. A small number link problems to third-party couriers or to one-off negative interactions rather than branch staff.
Reviewers often describe pricing as competitive on both new and used kit, and they single out the used range as good value. Several note that descriptions match what they receive, which supports the sense of value. A few add that Wex is not always the cheapest option online.
Multiple reviews describe the website and checkout as clear and easy to use. Many report fast transactions and successful preorder delivery. A minority mention frustration when fraud checks or weak courier tracking led to delays.
Many customers say items arrive as described, and that used products can look close to new. Several praise lenses and accessories for working properly and matching the listing. One review specifically reports an item arriving damaged.
Several reviews commend quick, professional replies from named staff and clear delivery updates. Order notifications and practical advice come up often as positives. A small number mention delays tied to fraud-prevention holds or poor courier communication.
Most reviewers describe smooth, quick purchases and say they would recommend the retailer. The reviews include repeat buyers and long-term customers. The main negatives are isolated cases of damaged items and delivery or dispatch delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Local store offers knowledgeable staff, good deals and trade-in service.
“Always helpful and knowledgeable staff.”
Orders processed quickly with accurate delivery updates and good pricing.
“order processed quickly with accurate updates on delivery.”
They sent a broken case for my Insta360; wasted £100.
“Not happy and a waste of £100”
Martin provided quick and professional assistance.
“Martin B was very helpful and answered my question very quickly and professionally.”
Staff helped with order; fast delivery and no fuss.
“staff helped me with my order with no fuss fast delivery can not fault them will definatley use them again”
Received excellent service and thanked the team.
“Excellent service! Thank you”
Secondhand binoculars accurately described and in like-new condition.
“Like New, and exactly like that.”
Preordered item arrived the next day.
“Ordered an item as a preorder as it was out of stock. Arrived next day.”
Quality goods with reliable delivery; regularly used and recommended.
“Quality goods, reliable delivery service.”
Secondhand lens arrived quickly and was in good working condition.
“The secondhand lens came quickly and was indeed in good condition. It works well so I am pleased”
Wide used-equipment selection, accurate descriptions and prompt delivery.
“Amazing choice of used equipment and really incredible value, you get exactly what is described, condition totally accurate and delivered promptly. Will always use Wex!”
FedEx courier repeatedly delayed delivery; tracking and communication poor.
“Not Wex - but the deliver courier FED EX were terrible the tracking was a disgrace”
Website easy to navigate with clear information and reliable delivery.
“This was the best microphone website that I found.”
Easy and quick experience; reviewer would recommend.
“Easy, quick and would definitely recommend.”
Fantastic customer service and satisfaction; highly recommend.
“Wex are always fantastic, really good customer service and satisfaction, I'd not hesitate to recommend them to everyone”
Very quick delivery and easy ordering process.
“Very quick delivery and easy to order”
New bag arrived well packaged; helpful staff and excellent service.
“Excellent service, very helpful staff and very pleased to this lens to my collection.”
Lens delivered quickly and as described; reviewer very happy.
“I ordered a lens, which was delivered very quickly and as described. Very happy.”
Fast and easy transaction; reviewer loves the product.
“fast transaction, i love the product, fast and easy transaction”
Great service, products, prices and delivery as usual.
“Great service, products, prices & delivery as always. Many thanks”
Thomas provided patient, clear and reassuring support throughout.
“I honestly don’t know what I would have done without Thomas. I was feeling completely stuck and anxious, but they met me with patience, care, and understanding from the very beginning.”
Very happy with Wex's service and good price.
“Great service at a really good price.”
Lens delivered quickly and as expected.
“quick delivery As expected lens”
Printer was delivered quickly; excellent service.
“Excellent service Sorocket printer was delivered quickly thank you”
Product matched description, reasonable price and prompt delivery.
“Product was exactly is described.”
Lens as described, ordered easily and delivered on time.
“Straightforward to order, lens as described, delivered on time.”
Always great service from Wex.
“Always great service”
Used Nikon D7200 delivered very quickly.
“Very fast delivery of used D7200 Nikon”
They provided a no-hassle service experience.
“No hassle service”
Great service with fast delivery and good packaging.
“Great service fast delivery and well packaged”
Fast delivery, well packaged, easy website; will order again.
“Can’t recommend WEX enough. Ordered and arrived extremely quickly, packaged well easy to navigate website! Will be ordering again.”
Very easy and pleasant transaction matching expectations.
“A very easy and pleasant transaction just what you would hope for”
Excellent service and items; fully recommended.
“Excellent Service, Excellent Items. Fully Recommended.”
Memory card order arrived promptly.
“Ordered a memory card and it arrived promptly.”
Fairly priced equipment with prompt, secure shipping.
“Great equipment at a fair price.”
Timely delivery but probably not the cheapest online.
“Cost? Probably not the cheapest online”
Product matched description, excellent price and prompt delivery.
“Excellent price, with the product exactly as described, delivered promptly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wex Photo Video is a UK retailer focused on photography, video, and audio gear. It sells through an online store and physical showrooms across the United Kingdom. The range covers cameras and lenses, plus lighting, tripods, microphones, and related accessories, with both new and pre-owned options. Wex stocks major brands and offers delivery choices and customer support for purchases and warranty questions.