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We Collect & Analyse Reviews

Wex Photo Video
Experiences & Reviews

Wex Photo Video is a UK-based specialist retailer of photographic and video equipment. It operates an online shop (and physical locations) offering cameras, lenses, lighting, memory cards and accessories for both consumer and professional use. Buyers researching Wex commonly look for stock of new and used kit, trade-in options and delivery performance. Independent reviewers and industry sources often consult product listings, specifications and customer service records when assessing the retailer.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 21d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Most reviewers report prompt, helpful service, easy transactions and reliable fulfilment; no notable service complaints in this set.

Share
29%
Strong
💰

Value for money

Several reviewers cite fair or reasonable prices; one reviewer explicitly notes Wex may not be the cheapest online.

Share
10%
Strong

User experience

Customers describe the website and ordering process as straightforward, with smooth transactions and straightforward trade‑ins.

Share
10%
Strong
🔧

Product quality

Products are reported to match descriptions; multiple reviewers say items arrived as described, including used kit described as 'like new'.

Share
15%
Strong
📞

Communication

Limited mentions overall; where noted, phone and email advice is described as helpful and staff knowledgeable.

Share
5%
Mixed

Overall experience

Overall feedback in this sample is positive, with repeated praise for fast delivery, accurate listings and repeat purchases.

Share
32%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Neil
trustpilot.com Sep 30, 2025

Great service at a really good price

Great service at a really good price. Very happy...

c
customer
trustpilot.com Sep 30, 2025

quick delivery

quick delivery...

A
Amanda Blackman
trustpilot.com Sep 30, 2025

Excellent service Sorocket printer was…

Excellent service Sorocket printe...

A
Alan Franklin
trustpilot.com Sep 30, 2025

Very Good Service.

Product was exactly is described. The price...

P
Pete customer
trustpilot.com Sep 30, 2025

perfect description of this lens, in fact it looked new

Straightforward to order, lens as described, de...

C
Chris
trustpilot.com Sep 30, 2025

Always great service

...

S
Stephen gunner
trustpilot.com Sep 30, 2025

Very fast delivery of used D7200 Nikon

Very fast delivery...

R
Ron
trustpilot.com Sep 30, 2025

No hassle service

...

S
Sean Keen
trustpilot.com Sep 30, 2025

Great service fast delivery and well…

Great service fast del...

c
customer
trustpilot.com Sep 30, 2025

Can’t recommend WEX enough

Can’t recommend WEX enough. Ordered and arrived extremely quickly...

m
malcolm johnson
trustpilot.com Sep 30, 2025

A very easy and pleasant transaction…

A very easy and pleasant transac...

G
Gary Marum
trustpilot.com Sep 30, 2025

Excellent Service

Excellent Service, Excellen...

A
Andy
trustpilot.com Sep 30, 2025

Prompt service

Ordered a memory card a...

c
customer
trustpilot.com Sep 30, 2025

Great equipment at a fair price

Great equipment at a fair price. Pr...

I
Iain
trustpilot.com Sep 30, 2025

Godox flashgun

Ordered online. Timeous delivery. Co...

P
Pieter Eksteen
trustpilot.com Sep 30, 2025

Seamless

Excellent price, with the product exa...

S
S Jones
trustpilot.com Sep 30, 2025

Excellent Service

Helpful advice and...

R
Robert Partis
trustpilot.com Sep 30, 2025

Very straight forward trading in my old…

Very straight forward trading in my old camera for a new one. Eve...

c
customerpeter
trustpilot.com Sep 30, 2025

Great service

As always great service from Wex been buying from them over the last couple of...

A
Alun Williams
trustpilot.com Sep 30, 2025

excellent service and description .

excellent service...

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Conclusion

Review content in this set shows consistent strengths in customer service, timely fulfilment and accurate product descriptions. Multiple reviewers highlight fast delivery, correct listings and satisfactory condition of used kit. A small number of comments note that prices may not always be the lowest online. For shoppers prioritising reliable service, clear descriptions and quick dispatch, these reviews suggest Wex performs well; price-sensitive buyers may wish to compare across retailers first.