Reviews Analysed
21
We Collect & Analyse Reviews
Wex Photo Video
Experiences & Reviews
Wex Photo Video is a UK-based specialist retailer of photographic and video equipment. It operates an online shop (and physical locations) offering cameras, lenses, lighting, memory cards and accessories for both consumer and professional use. Buyers researching Wex commonly look for stock of new and used kit, trade-in options and delivery performance. Independent reviewers and industry sources often consult product listings, specifications and customer service records when assessing the retailer.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
21d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers report prompt, helpful service, easy transactions and reliable fulfilment; no notable service complaints in this set.
Share
Strong
29%
💰
Value for money
Several reviewers cite fair or reasonable prices; one reviewer explicitly notes Wex may not be the cheapest online.
Share
Strong
10%
⚡
User experience
Customers describe the website and ordering process as straightforward, with smooth transactions and straightforward trade‑ins.
Share
Strong
10%
🔧
Product quality
Products are reported to match descriptions; multiple reviewers say items arrived as described, including used kit described as 'like new'.
Share
Strong
15%
📞
Communication
Limited mentions overall; where noted, phone and email advice is described as helpful and staff knowledgeable.
Share
Mixed
5%
⭐
Overall experience
Overall feedback in this sample is positive, with repeated praise for fast delivery, accurate listings and repeat purchases.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Impressed by High-Quality Products and Exceptional Customer Service: A Review of Wex Photographic
"I recently purchased some photography gear from Wex Photographic and I must say, it was a great experience. Their website offered an incredibly wide range of products to choose from, with detailed descriptions and specifications that helped me make an informed decision about what I needed. What impressed me the most was their customer service. Not only were they easily reachable via email or telephone, but they were also very knowledgeable about all the products they offer. They took the time to answer all of my questions and made sure I had everything I needed before completing my purchase. Another thing that stood out was their quick shipping times. My order arrived within just a few days of placing it online, which made me feel confident in their reliability as a retailer. Overall, Wex Photographic is definitely worth considering if you're looking for high-quality camera equipment at reasonable prices with fast delivery times and exceptional customer service."
Deon Davis
Collected.reviews
Dec 15, 2022
Featured for: detailed review covering many themes
Godox flashgun
"Ordered online. Timeous delivery. Co..."
Iain
Trustpilot
Sep 30, 2025
Featured for: mentions price not cheapest
Very straight forward trading in my old…
"Very straight forward trading in my old camera for a new one. Eve..."
Robert Partis
Trustpilot
Sep 30, 2025
Featured for: trade-in process and phone help
perfect description of this lens, in fact it looked new
"Straightforward to order, lens as described, de..."
Pete customer
Trustpilot
Sep 30, 2025
Featured for: clear product description and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Neil
trustpilot.com
Sep 30, 2025
Great service at a really good price
Great service at a really good price. Very happy...
c
customer
trustpilot.com
Sep 30, 2025
quick delivery
quick delivery...
A
Amanda Blackman
trustpilot.com
Sep 30, 2025
Excellent service Sorocket printer was…
Excellent service Sorocket printe...
A
Alan Franklin
trustpilot.com
Sep 30, 2025
Very Good Service.
Product was exactly is described. The price...
P
Pete customer
trustpilot.com
Sep 30, 2025
perfect description of this lens, in fact it looked new
Straightforward to order, lens as described, de...
C
Chris
trustpilot.com
Sep 30, 2025
Always great service
...
S
Stephen gunner
trustpilot.com
Sep 30, 2025
Very fast delivery of used D7200 Nikon
Very fast delivery...
R
Ron
trustpilot.com
Sep 30, 2025
No hassle service
...
S
Sean Keen
trustpilot.com
Sep 30, 2025
Great service fast delivery and well…
Great service fast del...
c
customer
trustpilot.com
Sep 30, 2025
Can’t recommend WEX enough
Can’t recommend WEX enough. Ordered and arrived extremely quickly...
m
malcolm johnson
trustpilot.com
Sep 30, 2025
A very easy and pleasant transaction…
A very easy and pleasant transac...
G
Gary Marum
trustpilot.com
Sep 30, 2025
Excellent Service
Excellent Service, Excellen...
A
Andy
trustpilot.com
Sep 30, 2025
Prompt service
Ordered a memory card a...
c
customer
trustpilot.com
Sep 30, 2025
Great equipment at a fair price
Great equipment at a fair price. Pr...
I
Iain
trustpilot.com
Sep 30, 2025
Godox flashgun
Ordered online. Timeous delivery. Co...
P
Pieter Eksteen
trustpilot.com
Sep 30, 2025
Seamless
Excellent price, with the product exa...
S
S Jones
trustpilot.com
Sep 30, 2025
Excellent Service
Helpful advice and...
R
Robert Partis
trustpilot.com
Sep 30, 2025
Very straight forward trading in my old…
Very straight forward trading in my old camera for a new one. Eve...
c
customerpeter
trustpilot.com
Sep 30, 2025
Great service
As always great service from Wex been buying from them over the last couple of...
A
Alun Williams
trustpilot.com
Sep 30, 2025
excellent service and description .
excellent service...
Conclusion
Review content in this set shows consistent strengths in customer service, timely fulfilment and accurate product descriptions. Multiple reviewers highlight fast delivery, correct listings and satisfactory condition of used kit. A small number of comments note that prices may not always be the lowest online. For shoppers prioritising reliable service, clear descriptions and quick dispatch, these reviews suggest Wex performs well; price-sensitive buyers may wish to compare across retailers first.